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Mazuma Mobile Reviews 

166,146
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 6,251 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast payments and efficient service, noting that money is often received within a day or even hours of sending devices. People also find the platform very easy to navigate and appreciate the straightforward trade-in process from start to finish. Some reviewers were not happy with revised offers, stating that initial quotes were unexpectedly lowered after their devices arrived due to alleged claims of scratches. Consumers felt frustrated when trade-in values dropped significantly even though they believed their mobile phones were in pristine condition.

What people talk about most

Payment

Reviewers highlight positive aspects of payment, noting that transactions are consistently processed with... See more

Service

Users describe positive interactions with service, highlighting a fast turnaround and clear instructions from... See more

Price

People report positive experiences with price, noting they received the exact amount they were quoted and... See more

Product

Consumers find product valuation and condition assessments to be highly inconsistent, with many reviewers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an intuitive and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Mazuma Mobile. I was struggling to find a place that would accept my phone because it had cracked glass, but Mazuma took it without any issues. The process was incredibly smoot... See more

Company replied

Rated 5 out of 5 stars

I have always sold my old devices, always IPhones, to Mazuma Mobile as they are the best! Efficient, always keep you updated by email from receipt of your device through to payment. I have always rece... See more

Company replied

Rated 5 out of 5 stars

I received exactly what was quoted when I entered my mobile details into the system. I sent the phone special delivery to ensure it was fully covered. I described the condition of my phone accurately... See more

Company replied

Rated 5 out of 5 stars

Really easy to use, qr code provided for the shipping at the post office, shipped Friday and arrived at mazuma by Monday morning. I checked the Royal Mail tracking when it was delivered and within... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,146)

5,748 reviews in the last 12 months

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Rated 1 out of 5 stars

Sent an iPhone 12 in good condition to…

Sent an iPhone 12 in good condition to mazuma. In a padded envelope, wrapped in bubble wrap. Originally offer £110 for it. Get an email to say they have reevaluated and it’s only worth £25 due to the broken screen, broken camera, broken power button (smell a rat) ask for the phone to be sent back, another offer of £45. Still no as I know the phone is worth a lot more.
Phone returned…… smashed to pieces!! What the hell mazuma. You cannot tell me this was done in transit as it was completly protected!!

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my experience…

Absolutely delighted with my experience with these guys. I’ve always been a bit sceptical about these sort of companies but thought I’d give them a try. Went through the online form and got a very good guaranteed offer. Dropped the package in my local Post Office yesterday afternoon. Had an email this morning confirming the item had been received and had passed the test. Later this afternoon, a little over 24 hours from posting the phone, the money was in my account. I would definitely recommend and would use again without hesitation.
Thanks MM

September 11, 2026
Rated 5 out of 5 stars

Great experience with Mazuma Mobile.

Great experience with Mazuma Mobile.
Great price offered online, phone sent on the wed afternoon, received Friday morning and payment in my bank Friday afternoon.

Very seamless quick process
Would highly recommend Mazuma for stress free sale.

September 11, 2026
Rated 1 out of 5 stars

They are misleading

They are misleading, they tell you if they receive the device before 2 they will make same day payment but if it's not checked by 4pm you actually have to wait till next working day for payment, very misleading

September 11, 2026
Unprompted review
Rated 2 out of 5 stars

Predictably they offered much lower…

Predictably they offered much lower than agreed claiming that the phone had more scratches or chips than stated - the phone that always had a screen protector on and a hard back case for protection. Wouldn’t bother using this service again. I recommend just selling privately yourself, they will likely always say there is more damage to get a lower price

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

Changed offer

I was offered a price of £205. The phone was immaculate, no scratches at all.
The the changed the offer too £95. due to light scratches and battery.
I totally disagree with the offer.
I’ve requested the phone back and taking it to another provider who offered me £195.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fast payment

Fast payment

September 10, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Graeme,
We are happy to hear that selling your device was straightforward. Our team appreciates your kind words regarding our clear website and communications.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very smooth

Very smooth, well communicated and fair price.
Repeat customer
10/10

September 10, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Gavin,
Thank you so much! We are happy to hear everything went smoothly and you received the full quoted price so quickly. We are looking forward to helping you recycle again next time.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

So easy and quick to sell to mazuma

So easy and quick to sell to mazuma, I got the payout to my account on the same day they got the phone they communicate well with you at every stage and the price I was quoted was spot on and actually very competitive.

October 17, 2025
Mazuma Mobile logo

Reply from Mazuma Mobile

Hello,
Thank you so much for the kind words. We are happy to hear you were pleased with the fast service. Glad to hear we made it so quick and easy for you. We really appreciate you recycling with us & hope to help you again in the future.
Kind Regards,
Mazuma

Rated 1 out of 5 stars

Awful experience

Awful experience.
Quoted £70 for my mobile, which was in a good condition.
On arrival they claimed it had screen burn and offered £5. I rejected it, they then offered £15. I also rejected it.
They sent the mobile back.
Took the same mobile to CEX, they offered £95.50 subject to a full check. I left it with them and before 12 the next day the full amount was in my bank account.
Proof that there was nothing wrong with my mobile.

August 25, 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hello Graham,
Thank you for your review.
I can only apologise you feel this way.
When we tested your device, our technicians identified screen burn on your device which for us, and our high standards we hold for the devices we sell, we would have to replace the screen before selling.
I can't comment on another business' testing procedure however we are glad that you were able to sell your device for an amount you were happy with.
Warmest regards,
Mazuma

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