Mitsubishi Motors Reviews 

Poor assistance, doubt they can fix it. Buy any other car brand

The service is poor; unfortunately, it's the only dealership near my home. If there were another, I'd probably switch.

Today, April 23, 2025, I took my car in for service and was informed they couldn't do it because they were updating the system and were having other issues. Congratulations! The only reason I've seen growth or improvements is thanks to the customers who use your brand. The treatment I received from the agent was more confrontational than seeking a solution and reassuring the customer, who was upset by the lack of communication about the inability to service me that day. Throughout the week, until April 22 at 12:29 p.m., I received messages saying, "Courtesy reminder of your scheduled service appointment," and I confirmed my attendance.

What bothered me was the way they treated me, their lack of intention to call me or send a direct message, such as an email or a phone call, to inform me that they couldn't serve me. I wasted time traveling during a terrible storm on I-45 South at the time, and they treated me rudely, telling me, "I'm right, and you, Mr. Customer, are a liar."

Unfortunately, I have to keep using the car and taking it in for service, but this will be the last time I buy this brand—not for the product, but for the service.

I should mention that, over time, many companies have gone out of business due to poor service, not a poor product. Keep this in mind: Foundation 45 Mitsubishi.

El servicio es deficiente; desafortunadamente, es el único concesionario cerca de mi casa. Si hubiera otro, probablemente me cambiaría.

Hoy, 23 de abril de 2025, llevé mi auto al servicio técnico y me informaron que no podían hacerlo porque estaban actualizando el sistema y tenían otros problemas. ¡Felicidades! La única razón por la que he visto crecimiento o mejoras es gracias a los clientes que usan su marca. El trato que recibí del agente fue más confrontativo que buscar una solución y tranquilizar al cliente, quien estaba molesto por la falta de comunicación sobre la imposibilidad de atenderme ese día. Durante toda la semana, hasta el 22 de abril a las 12:29 p. m., recibí mensajes que decían: "Recordatorio de cortesía de su cita de servicio programada", y confirmé mi asistencia.

Lo que me molestó fue la forma en que me trataron, su falta de intención de llamarme o enviarme un mensaje directo, como un correo electrónico o una llamada telefónica, para informarme que no podían atenderme. Perdí tiempo viajando durante una terrible tormenta en la I-45 Sur en ese momento, y me trataron con rudeza, diciéndome: "Tengo razón, y usted, Sr. Cliente, es un mentiroso".

Desafortunadamente, tengo que seguir usando el auto y llevándolo al servicio técnico, pero esta será la última vez que compre esta marca, no por el producto, sino por el servicio.

Debo mencionar que, con el tiempo, muchas empresas han quebrado por un mal servicio, no por un producto deficiente. Tengan esto en cuenta: Foundation 45 Mitsubishi.

Great service from Gallaghers Mitsubishi Chester in replacing the faulty charging unit for my 2015 Outlander PHEV under guarantee.

Sadley, pregudice at Mitsubishi dealership in San Bernardino, CA. My friend selected a vehicle with the intent of co-signing. The vehicle was for her nephew of 19, which she raised. The Sales rep would not consider selling the vehicle to the 19-year old, the rep stated he would not use the SSN because he was not a citizen. The 19-year old college student, is a proud American, as he's lived here his enrire life, and is a permanent resident with a legal SSN. My friend's children are serving in the U.S. Military and in the private sector as civil servants; to say the least, she's raised her children successfully. I'm dissapointed the dealership's morals are affected by all that is going on with immigration. This was not a case of immigration or an immigrant. This was a case of attempting to teach a young adult the next lesson in life - learning about the ongoing scramble of responsibilities: the responsibility of bills, maintaining a vehicle, understanding car insurance, registration, and safety awareness. My family, friends, and I will not be considering Mitsubishi dealers or vehicles. Thankfully my friend found a friendly dealership next door and the 19-year old college student is excited to have his new vehicle and is on the road to learning more about the grownup responsibilities.

Let me start with this simple question - how does it feel when you are dishonestly treated? It feels horrible be it a romantic relationship, a failing marriage, friendship, professionally and especially when you are sold a previously sold car as a brand new car. Now we are well aware of the financial world jargons, which we try and avoid at our best capacity, but nothing justifies lying to your customer. Business’ - trust is vital irrespective of what business you are in unless your strategy is off course that. My family have been a victim of a similar incident this week after they bought a supposedly brand new Mitsubishi Mirage from a local dealership in Brandon.
So you may ask what happened. My family went to buy a 2015 Mitsubishi Mirage for my sister. I have read great reviews about this car being an ideal small vehicle for someone who just wants to go from A to B. Believing fellow reviewers, we went ahead with the deal. A small mistake on our part – we did not check the ODO meter before closing the deal. After leaving the lot we realized the car had 835 miles in it. So we immediately mined through the contract – and realized we were not in trouble as the contract says the car has been sold to us as a new car.
Now pricing the demo car can be tricky. Edmunds.com advises to calculate the TMV of the car then deduct the factory incentives and then deduct at least 20 cents for every mile the car has been driven. I will leave the amortization and present value calculation to have some readers finish reading this review, I did not have to worry about calculating the price of the car either. Why? Because supposedly I am being sold a new car yet I find an open envelope with the previous buyer’s purchase contract. I immediately called Mitsubishi USA and they said go back to the dealer. So my father went back to the lot and the young manager at the front desk who had sold the car to us the night before says something about a $4000 discount that he had given us. He also added since you test drove the car and did not say anything yesterday we consider it a closed transaction. My father called me back to come and explain to him what is going on. From then onwards I dealt with the situation.
When I went there one of the two salesman from the night before got the floor manager (another one) after patiently waiting for 30 minutes for me. I asked him why you sold me a used car in the name of a brand new one. He bluntly denied the previous sale of the car, instead insisted it’s a brand new car that had no previous owners. I have had enough by then, so I started explaining how I spoke to the head office and they told me how this car was owned by another person before me and I have all the documents to show for it. The look on his face – priceless!!! His toned coupled with his stance changed and offered me a swap for a brand new car. I agreed.
After two hours of going back and forth in the lot they finally offered me two cars one with 0.4 miles and the other with 297. The one with the 0.4 miles was a color that my sister does not like, so it was eliminated as a choice. As far as the second one goes 297 miles for a brand new car?? Not happening again! My father had previously asked the sales person to upgrade since they cannot give us something we like. To please us the sales person argued with the young manager to offer an upgrade of the vehicle but the young manager did not come forward or even bother to come and talk to me. I was surprised at his arrogance. I mean at the end of the day it’s your mess – you should be cleaning it. So after about two and some hours he came to me and said guys we will offer you an upgrade although I will take some losses. I gave him an earful explaining what I expected from him and how stylishly he under delivered.
Anyway at the end of the day I will give credit where credit is due. The young manager had no choice but to please me since I had evidence about how he initially lied to us and tried to short sale us. But the credit goes to the two salespeople who went out of their way to get it done for us. Overall I am impressed by the car, the salespeople. But most importantly here is the lesson I learned: Make sure you do research on the TMV of the car, review the dealership and check for paperwork on cars which have more than 150 miles in it as it might have been sold before.

Pajero one of my favorite SUV's. Currently driving one, never had issues, although I do prefer Toyota, which will be my next purchase. Pajero Tends to waste fuel occasionally, but it does depend on quality of fuel as well, and weather you're driving in the city or out of town. Other than that this suv was a life saver especially on past couple of stormy snow nights.