Reply from P. J. Ford & Associates Ltd
[REPLY]
P. J. Ford & Associates Ltd reviews
- Reviews (81)
Featured review of P. J. Ford & Associates Ltd
- Dave Speers
- 1 Review
- Verified buyer
Excellent products and service
I bought an Italix Parson's Essential with an oblique nib on it. Excellent product. Love the way it writes. I did not want to spend a lot of money on an oblique and this pen was just perfect. Love it!
- Steve
- 1 Review
- Verified buyer
Excellent - pen, price & service
Having lost 2 expensive fountain pens, saw the reviews for the Parsons Essential so took a chance, and ordered one with my initials engraved.
Pen arrived next day as promised - but not engraved.
As the engraving is free, wasn't worried, but called so they could fix any 'service' gremlins.
The delivered an engraved cap with a return post envelope to send the wrong cap back - and that arrived next day too.
And best of all - the Pen is really good, for the price it's outstanding.
- Roger C
- 2 Reviews
You should have no worries about ordering from these people
Helpful on the phone, next day delivery at cost price, free gift wrap and, when one item didn't work properly, it was swapped out without quibble (and an additional replacement part sent in case something else had contributed to the problem).
- D. McGee
- 1 Review
- Verified buyer
Excellent service !!
Nor sure what I can add really. I had a query and Peter, from MrPen responded directly. First class customer service.
As for the Pen itself, The Italix 'Parsons Essential', well I bought it on a whim having seen it on the MrPen homepage and am delighted with the purchase. Good balance and smooth from the off.
I would not hesitate in using MrPen again.
- Juliet Wilson
- 1 Review
- Verified buyer
Speedy and efficient delivery
I ordered an engraved pen for my goddaughter's 18th birthday as I wanted to give her something that would last. The pen I ordered was being offered at an extremely good price and even came with nice engraving. I was somewhat disappointed with the presentation box in which it arrived,but have had a discussion with the company on this front and an explanation was given and the matter amicably resolved. I was very pleased with the quality of the personalised leather pen case that I ordered for my daughter. I would happily order from this company again - good staff on the end of the phone and extremely quick delivery. Many thanks!
- D Wraight
- 1 Review
- Verified buyer
First class service
I have ordered a number of pens and have never been let down. On the one occasion there was a fault (not the company's) with a new design the pen was replaced by return of post without question. I can think of no better site for italic nib users.
- Richard Moore
- 1 Review
- Verified buyer
Exquisite service !
I am an unashamed Fountain pen lover and it is a real pleasure to discover this web site run by fellow pen enthusiasts.
I bought a beautiful Shaeffer italic which not only arrived very promptly (including engraving) but I was so impressed I ordered another to write in a different colour. The second Pen - fully engraved - arrived 16 hours after ordering. Now that's what I call service ! Definitely will return !
- John
- 2 Reviews
- Verified buyer
Reliable, serious and efficient seller. Really wonderful service.
I bought an Italix Parson's Essential fountain pen and found it to be a quality writing instrument manufactured to a very high standard and at an inexpensive price. My order was processed with lightning speed. So much so, that my parcel arrived from the UK to Malta in under 48 hours from the time of my online order. Before I amde my order, I had emailed the shop on a Sunday afternoon with a number of technical questions regarding the pen. Although I was not expecting an immediate reply on the weekend, I was very pleasantly surprised to find all my questions answered satisfactorily by Mr Ford himself within 2 hours. I have never experienced such great service in my life! Well done, Sir.
- Mark Boyles
- 1 Review
- Verified buyer
Comprehensive stock, excellent service.
I recently searched the internet to find a replacement broad nib for my Shaeffer Legacy Heritage fountain pen. Many supposedly specialist sites didn't carry it, or only had the gold finished nib when I was looking for the rhodium plated version. This site had what I needed and despite being advised that it was not in stock and had to be ordered which would take 10 days I received it three days later. Excellent range of products and service to match. This will be my first port of call for my future writing needs.
- Christoph Schwöbel
- 1 Review
- Verified buyer
Swift and efficient service for a good quality pen. Thank you!
Then pen ist of good quality, sturdy, but not too heavy. The nib writes very smoothly, the ink flow is perfect. I am perfectly happy with this pen after trying many other much more expensive models. Thank you for swift and efficient service.
- John S. Pritchett.
- 1 Review
- Verified buyer
Quite simply, a pleasure to purchase from.
I purchased a pen, which arrived today, much quicker than I had anticipated. The pen was well packed and arrived without damage.
I am quite pleased with my purchase so far, the pen is one of the smoothest writing instruments I have used. Seems to be of very good quality with an attractive finish. Thank You for your prompt and efficient service.
- domenico galanti
- 1 Review
- Verified buyer
perfect
I had the pleasure of buying from a fountain pen Mr. Pen "The Parson's Essential" medium italic. The shipping service was prompt and fast. The pen has been received to my absolute satisfaction. I found the quality - excellent price. I will definitely buy from Mr. Pen.
- MIchael C.
- 2 Reviews
- Verified buyer
Nothing PENsive above this .
I bought a pen from Mr Pen-- I got just what I ordered - just as they said and of a good quality. I would definitely buy from them again and recommend them to friends and colleagues.
- Brian Linforth
- 1 Review
- Verified buyer
Well Pleeased
Having decided to buy a pen set for my niece's 40th birthday we trawled the net and eventuall found Mr Pen. We found a wide range of options, a wide range prices with the option to engrave.
We made our selection, decided on our personalised message and engraving and placed our order.We were delighted at the speedy delivery the presentation case and gift wrapping together with the discrete engraving. Great service, good product range and good value. Great internet shop. Highly reccomended.
- Paulo Parada
- 1 Review
- Verified buyer
Excellent.
This review is of the shop/service Mr. Pen from my experience as a customer over a few years, it is not a review of any single particular purchase.
I have purchased quite a few items from the Mr.Pen online
service over the past few years, and I keep coming back. Quite simply, I have always found the service excellent. Prices are very competitive, and when an item is on special, unbeatable. More importantly, the items have always arrived in perfect condition. Furthermore, delivery is blazing fast. The offering in nibs/units is uncommon, if not unique, and the ones I have purchased have always been excellent, and I can assure the reader that this is not always the case when purchasing nibs. I enjoy using every pen/nib that I have purchased here, and that's my best recommendation.
- Dave Chard
- 1 Review
- Verified buyer
Expensive? yet worth every penny.....TOTALLY!!
If someone would have told me a few years ago that I'd spend 70 quid on a pen, and another 20quid on some nibs, I would have said that they were nuts.
For years I've been trying to find a pen to replace my beloved Osmorid, with very little success. There have been a few that have been "OK", but nothing had ever come up to that particular pen that I can remember so fondly from my school days back in the early 60's,and used well into the 80's before I finally had to admit defeat, and buy something else.
As I'm fast approaching 60, and still finding it difficult to accept the price of things these days. (I still think of a tenner as alot), when a friend of mine pointed me in the direction of this particular website, and seeing the price of some of the stuff on it, at 1st I was a little cautious. (Remembering my views on the price of things).
I truly needn't have been, my new pen (Italix Original Blue Velvet) is a cracking bit of kit, it's well made, balanced, and a joy to write with, none of the other nibs "scratch the paper" either, flow is great, and filling is easy as well (that's if you don"t use the cartridges).
It took 3 days to get here....(no big deal in the great scheme of things), but it came well packed, and in a nice hard box anyway, so there is NO WORRIES about it coming through the post.
Not sure who it was that I spoke to, but I had a query with regard to my pen choice, which he put me on the right road straight away.
If your looking for a DECENT Italic pen..don't bother with all these "cheaper Calligraphy Sets"..just DON'T waste your time, or your money for that matter, what this guy is selling is the REAL DEAL, you wont be disappointed.
- Dave
- 1 Review
- Verified buyer
Top notch price & service
I would have no hesitation in recommending Mr Pen. The price was excellent and the delivery highly effecient. I'd definitely use them again.
- Alison
- 1 Review
- Verified buyer
Fast efficient service
My pens arrived in very good time and in good condition. I would have no problems recommending this company.
- Robert
- 1 Review
- Verified buyer
Very fast and good service, great value
I ordered CROSS pen refills, a propelling pencil and leads. The service provided was very quick and hassle free. The products were great value for money.
- Customer Mary
- 2 Reviews
- Verified buyer
Excellent service
This is a good site. The pen is exactly as described, writes straight out of the box and the service is excellent.
- Debbie
- 1 Review
- Verified buyer
First class
very quick service and a beautiful italic pen with ink which always flows freely to the tip
- Somnath
- 1 Review
- Verified buyer
Great product; fast shipping; highly recommended!
I ordered the Italix Parson's Essential fountain pen. The pen is of a solid construction, easy to hold, and looks classy. And it comes at a great price. This was a very nice addition to my collection.
- Andrea
- 1 Review
- Verified buyer
Good product, easy website to use, quick delivery
Ordered a Cross fountain pen from the sale items - got it in just a few days.
Only slight quibble is prices are quoted ex VAT, so as a retail customer everything is a bit more expensive than it looks (though still competitively priced).
Reply from P. J. Ford & Associates Ltd
MrPen has a significant export business, therefore it makes sense to show excluding VAT prices. Every product panel makes it clear that VAT will be added, in many cases we show both prices. We apologise if we caused a degree of confusion.
- C Pritchard
- 1 Review
- Verified buyer
Excellent
Pen description was accurate and the engraving is nicely done.
Writes in a smooth italic script and came with cartridges and a converter. Also came nicely gift wrapped as it was a birthday present.
- Lanni
- 1 Review
- Verified buyer
Excellent quality of both products & service
I'll definitely be using them again :)
- Ross
- 1 Review
- Verified buyer
Fantastic price and service
I ordered a set of six inks for £10 - a brilliant offer on last year's stock, and a Cross converter. Everything arrived the next day. Couldn't ask for better.
- Dave
- 1 Review
- Verified buyer
Excellent deal - fast!
I bought some Diamine inks from Mr. Pen. They arrived really quickly, well-packed, and are absolutely top quality. I'll be using Mr. Pen again!
- Deborah
- 1 Review
- Verified buyer
Best online Service!
I don't normally review companies, products etc. However, Mr Pen provided a service that every other online retailer should aspire to. I realised I was a present down for an important person that I would see in a few days time before Christmas. It was around 1 am when I sat down at the laptop to try finding a decent present. Mr Pens website said the product would arrive the following day before 1.30pm if I had my order placed before 3.30pm. I thought hmmm... probably a lie and something will go wrong. Mr Pen was true to their word. I got a quality product 'engraved' within this fantastic turn around time.
I will buy from this company again in the future and feel anyone in the market for a pen will get 3 things from MrPen, Quality, Competitiveness and the best online service out there.
Well done MrPen, other online companies take note!!
- Alan Byrne
- Dublin, IE
- 2 Reviews
- Verified buyer
A Scribe's toyshop
I've bought two great fountain pens from mrpen.co.uk. in the past couple of months. I received each of them within two days of my order. I enjoy owning quality fountain pens, and these are now two of the best I own and use. They cost ten percent of some of the highend pens I own and are great writers. I can't fault the quality of mrpen's service or their pens.
a supremely satisfied scribe
- Jo
- 1 Review
- Verified buyer
Excellent reliable speedy service
I have used the Mr Penn site on a number of occasions they always deliver a first class service and really well priced.
- lesley ansari
- 1 Review
Excellent advice and service
I rang yesterday lunchtime in a panic as I needed to buy an engraved pen and plaque for a presentation tonight. The gentleman on the phone was very knowledgeable and advised me the best way to arrange the engraving. The pen arrived this morning and is perfect. Thank you very much.
- Mary
- 1 Review
- Verified buyer
Fast, efficient service.
Order arrived quickly, exactly as described.
- Bev Lewis
- 1 Review
- Verified buyer
Highly recommended, would definitely use again!
I ordered a pen for my son's 18th birthday, it was out of stock initially, but they pulled out all the stops to ensure it was with us in time for his special day, they even sent it guaranteed next delivery at considerably more extra expense to themselves - without being asked to .
The pen is lovely, and the engraving is of a high standard.
I'm very impressed and would have no hesitation in recommending this retailer to my friends and family.
Thank you, my son loves his pen!
- Alistair
- 1 Review
- Verified buyer
Fine
Fine no problems, website is a bit dated, but good service and product
- Eileen
- 1 Review
- Verified buyer
Excellent service!
I am very pleased with the items I bought. Thank you!
- Julie
- 1 Review
- Verified buyer
mr pentastic!!!
Hi
Engraved pen set was excellent and a great price too. Also delivered quickly.
many thanks
j.todd
- KYT
- 1 Review
- Verified buyer
Excellent, great service and excellent communications.
As always an excellent product and service. Brilliant communications throughout and very speedy delivery.
- simon
- 1 Review
- Verified buyer
good communication - excellent value
Very speedy service, good communication and very nice pricing too!
- DR
- 1 Review
- Verified buyer
- dominic
- 2 Reviews
- Verified buyer
Good value for money.
Good value for money. The service was extremely efficient and the goods arrived quicker than expected. I will always go to Mr Pen first.
mrpen.co.uk Details
Next Day Delivery, Free Gift Wrapping, Telephone Helpdesk
Open 7 days a week. Telephone support 9 til 5 Monday to Saturday, Sunday til 12.00 Noon. Up to 60% discount on quality pens from Cross, Sheaffer, Waterman, Parker, Pelikan, Italix, Sigma, Caran D'Ache and many more. Free engraving, choice of styles. Free engraved gift plate for gift case. Free gift wrapping. No VAT on overseas orders. Operated by P.J.Ford & Associates Ltd a family firm since 1989.
About this company
MrPen is our largest site but we also have other well known webshops inc. Gifts of StJameses, Timecell, Stampo, Trophylux and Weighways
P. J. Ford & Associates LtdPeter Ford
HA4 7UQ Ruislip
United Kingdom
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