YouSee Reviews 

I’ve been with Telia, Telenor, and 3, none of them ever tried to straight-up scam me like YouSee has. This company feels like a deliberate racket built to bleed customers dry.

They hit me with a massive incorrect first bill, spent weeks promising to “fix it,” then casually admitted they couldn’t be bothered. A “manager” even had the nerve to tell me: “Just pay the incorrect large bill + late fees for now and we’ll deduct the amount over the next few bills if you link your MobilePay.” And like an absolute idiot, I trusted him and paid for their own incompetence instead of taking their scam to court like any normal person would.

Later they credited back 383 kr, proving the original charges were bogus, yet they kept piling on new “late fees” anyway.

When I called them out, they had the audacity to say “we already deducted the promised amount.” And just to max out the clownery, they sent the “debt” to Collectia later.

The scam is either systemic or they’re just entirely out of touch with reality from hiring untrained undergrads to handle customer service and billing to save costs, and the result is zero coordination, zero accountability, just endless lies and artificially created debt.

If you’re smooth-brained enough to sign up with YouSee anyway, make sure to treat them like the criminals they are:

• Record every phone call.
• Screenshot every message and invoice.
• Get every single promise in writing.
• Assume nothing they tell you verbally means anything at all.

They’re counting on you trusting their word so they can screw you over. Don’t give them the satisfaction.

We discontinued our internet connection with YouSee effective January 22, 2026, after providing the required one-month notice on December 23, 2025. Despite this, we had already paid for the period January–March 2026, so a refund was expected.

After multiple follow-ups, calls, and support tickets, YouSee only partially refunded the amount for the remaining January days and February 2026. However, the refund for March 2026 has still not been issued.

What is even more frustrating is that YouSee continues to generate invoices for April–June 2026, even though the internet service was disconnected on January 22, 2026 itself. We are now being threatened with penalties for unpaid invoices for a service that no longer exists.

We have contacted customer support countless times. Every agent says a ticket has been raised and the issue will be resolved, but nothing actually happens except more incorrect invoices being generated.

This has been an extremely disappointing and stressful experience. Poor customer service, no accountability, delayed refunds, and repeated incorrect billing. Very frustrating experience dealing with YouSee.

Stop harrasing customers and please issue refund immediately.

If you can avoid this company do so, unfortunately they still run like they are a monopoly and are extremely bad in the service department... Their app for streaming stinks like it's 1997... The customer service doesn't receive calls... Just cuts you off... And their chat bot is not worth you time... So you have nowhere to go if you have issues other than their stores...

The Best Company in Denmark Cheep and The employers and realy nice

We have been trying to order internet from YouSee for the past three weeks, and the experience has been extremely frustrating.

We have called customer service five times, and every single time we were told that our case was being handled and that someone would get back to us soon. However, nothing has happened. No one followed up, no useful information was passed on, and we are still waiting for any real help or a clear answer.

It feels like no one actually knows how to solve the issue, and no one takes responsibility. We keep hearing the same promises, but there is never any progress.

Very poor customer support, no communication, and a complete waste of time. This has been a very disappointing experience.

Terrible/predatory business practices. They make it extremely difficult to end your subscription and assign ridiculous value to the hardware you "rent".

I have two SIM subscriptions for myself and my wife, both with YouSee Musik included. My own YouSee Musik ID works perfectly. To invite my wife through MitYouSee, I realized she doesn’t have a MitYouSee login.
With help from a technician, I tried creating a YouSee ID for her, but it requires a 9‑digit account number. My account number is 10 digits, so it can’t be used. Because of this mismatch, I still haven’t been able to create her ID after a year.

Fantastic professional service from Markus in the Sønderborg shop .
Really caring and was full of good tips and great knowledge of the products . Mange tak Markus .

Godt service

I've been a YouSee customer for more than 20 years and never been disappointed with their service. You also don't have to wait a million years or only call between 9-12 on a Wednesday like my friends experienced when going to cheaper providers!
Just recently, I needed an emergency internet solution, no problem, one call and the router was waiting for me at the shop. It's these seemingly small things that make life so much easier. They might not be the cheapest on the market but their is a reason for this. Your price only gets tested when you want service and then you get what you pay for!

I been having problem with them for 6 months and still doesn't get fix. got billed wrong and they dont find a solution, cut off my internet and phone because of technical problems and all they can say is pay for the problem but we cant garranty that it will get fixed, Very bad experience. Was a the store to try to fix the problem and the guys left to eat lunch in the middle of our conversation, came back after 20 minutes still with food inn his mouth, wile supouslly checking his system started to look at his private messages on social media , very unprofessional.

Super beset✨✨✨

Not recommended at all...I got a modem for in-home internet, and they said it will be slower than fibre. The problem is, it wasn't even slow. It never worked. All the time said "no internet connection". I called support 20 times, and they said different excuses each time, like " there is an antenna that will be fixed", "It may be something that you have to wait", "recently we replaced something in..." Or call later if after reset does not work.." "the antenna thing again...". Wasted money for nothing.

I had a really frustrating wait for my fibernet installation. Over 2 months with changing dates, no real updates, and I had to swing by the shop in Kolding Storcenter 7 times just to get any info on what was going on. Clearly there are some startup or growing pains with the rollout or tech side, which was disappointing.

BUT, huge shoutout to Philip at the Kolding Storcenter store! This guy is an absolute legend. Every single time I came in annoyed, he was super professional, patient, understanding, and genuinely tried to help speed things along however he could. He explained everything clearly, followed up when he said he would, and just made the whole mess feel a lot more bearable. Real top-tier customer service. Thank you, Philip! Because of him, I'm still giving 5 stars despite the headaches. Would recommend the service purely because of staff like him.

Long story. We seem to be dealing with artificial intelligence gone wrong.I've had a very long and stressfyll fight with Yousee.
As long as you change nothing and just pay your large bills in time...all is well.
BUT be prepared for trouble if you cancel anything. AT YOUR PERIL!

I have filled in a request to get the home internet, a person on the phone got my email wrong, did not ask for any confirmation, I haven't got any service in a month and received a bill by mail for 500 kr to pay where the bill says it is from a two weeks ago while I'm checking my inbox daily. Still no internet, no calls or anything from the provider, somehow expected to pay 500 for this.

If there were an option to rate this service as 0/10 I would have done that.

most stupid internet provider
poor quality
high prices
never choose them

Mit YouSee not user friendly. No way to log in without a Danish mobile nr. Even impossible to define a profile without a Danish mobile number.
Difficult for a customer to navigate between TDC Net and YouSee. The technicians between the 2 companies seeem not always to understand each other.

I’ve been trying to reactivate my number which has been inactive for the last few months. Yousee said they could do it and that it wouldn’t take longer the 5 days. 12 days later and after speaking to multiple Yousee support staff I’m not getting any results. One of them went as far to tell me that it’s a waste of time to try and that I should just give up. After asking her that I wanted to speak to another colleague or a manager I was insulted. Told to hang up and call again to get a new colleague. She didn’t even want to look into my case. It’s been battle and they seems to not take me seriously. Even promising me to resolve of fast, promising to email me and to have my case resolved by the next day. A real pain and one of the worst services I have seen.