Opodo Reviews 

Very simple and quick problem solving, very kind employer

SECTION 75 CLAIM.
Folks. If you used a credit card and you are resident in the UK you MUST use your right to make a claim back against opodo as is your right under Consumer Credit Act 1974 UK LAW. Opodo cannot be allowed to continue this business practice of pushing you into the prime subscription ( mostly the customer not realising ) and then not refunding you in the total amount once you cancelled , the cancellation process being very frustrating and the customer service personnel are trained to keep you subscribed as much as possible , and in fact if you do proper research you will find that the ' discounts' offered on prime are hardly worth your annual subscription fee , purchase direct from the airline or hotel for the best prices. Stay far away from opodo also known as edreams. Finally all the current and new 5 star reviews here are EXTREMELY suspicious and most likely AI generated.

Perfect. Kind and professional

I got my query solved by Ahmed. I'm happy with his help. I saved my money. Thanks Ahmed.

The agent I spoke to was called Phulgani and she did a wonderful job at addressing and resolving my query Today. If 5 is the highest ranking I can award for customer satisfaction then that is the score I will be giving her for her service Today!

Was good served

The assistant Gurneet was fantanstic! Very professional, very friendly. Pleased with your customer service advisor.

paid £201.54 for the Super Flex option across five bookings, on flights costing £435.85, between 44% and 48% on top of the fare each time. The app advertises it as "Refundable tickets — Cancel your flight and get your money back", with no stated exclusions at the point of sale.
When I asked to cancel one £111.93 booking, I was offered £37. Roughly a third of what I paid, on a booking where the refundability add-on alone cost me £35.96.
On a separate booking I used the Prime "cancel 2 flights for any reason" benefit. Opodo emailed to confirm £56.78 of travel credit in my wallet. That credit has since disappeared with no notice. My wallet shows a zero balance and no transaction history, while the booking page in the app still tells me to open my wallet to find the credit.
The credit terms require an active Prime membership with auto-renewal on. Prime is £10.99 a month, so £131.88 a year to retain access to £56.78 of credit usable only with Opodo.
£708.38 in total. I have screenshots of every screen described. I am looking to report this to Trading Standards via Citizens Advice, to the Competition and Markets Authority, and to the Advertising Standards Authority. Check carefully what these add-ons actually return before paying for them.

Very helpful customer service team!

Very friendly and more than one choise to resolve my Problem.

clear and best clarifications

Good Service, Thank You

Quickly connected to a human, Problem solved

I am updating my previous review because this matter remains unresolved.

Opodo has now confirmed that my Prime membership has been cancelled and that no future renewal charges will be taken. However, they continue to refuse to refund the £99.99 already taken from my card.

I have now contacted Opodo seven times by phone and exchanged numerous emails. Every call ends with the same standard response: "The charge is non-refundable under the Terms and Conditions." Their email replies are equally repetitive and do not properly address the concerns I have raised.

My issue has never been about cancelling the membership. My issue is that I do not believe I gave clear and informed consent to a £99.99 annual subscription.

I booked through Opodo because the hotel price was only around £2 cheaper than other comparison websites. I would never knowingly agree to pay £99.99 per year to obtain such a small saving.

Opodo claims that welcome and renewal emails were sent. However, I have thoroughly checked my Inbox, Spam, Junk, Archive and Deleted Items folders and cannot find the alleged emails or any clear warning that £99.99 would be taken from my card.

Despite repeatedly asking, Opodo has not satisfactorily demonstrated:

How I explicitly agreed to the £99.99 annual charge.
How my consent was recorded.
Evidence that the alleged emails were successfully delivered.

After seven phone calls, multiple complaints and a significant amount of wasted time, I am extremely disappointed with the way this matter has been handled.

I am now escalating the matter further and will continue pursuing all available avenues to challenge the charge.

The agent was helpful and well detailed

Great service. Super efficient! Thanks !🙏🏼