A shame because i previosuly wrote a positive review but that was when I spoke to an operator re a simple rebooking of a failed collection. The customer service is shambolic when there is a more complicated issue, There is no continuity, no standardisation of advice given and no follow through. No one willing to take any respoinsibility or even willing to read transcripts of past chats( even when they are sent as part of the current chat) Iwa stopld a collection had been booked only to find 3 days later when I asked that it handnt and they hadnt bothered to inform me. WEhen things go well its fine when things dont its a disaster. I have also experienced a high numbver of failed collections