Reply from PetBest.com
[REPLY]
- Reviews (1,450)
- Gus Gustafson
- 1 Review
Very professional;customer value is appreciated.
I would recommend purchasing from PetBest due to their personal customer service, fast shipping, with a guarantee of satisfaction. I recently had another order delivered and will order again in the near future.
- Angela Melton
- 1 Review
Attention to detail, quick shipping, helpful & caring sales representatives
When I desperately needed a product for my enzyme deficient dog and the product wasn't available on the website, a kind & friendly sales rep took a little extra trouble to help me out. She found two spare boxes somewhere and shipped them to me. Petbest is quick to ship the product and they follow-through with emails to keep you updated on your purchase. In all of my dealings with Petbest, I have noticed an attention to detail and a desire to serve that can be hard to find these days!
- Ally
- 1 Review
Easy, without incident.
I had no problem with my order. It was just what I had expected and arrived quickly.
- sharon St - Cyr
- 1 Review
- Archie Smith
- 1 Review
Good prices, Good service but I got spammed
I woke up to 15 spam emails the day after I ordered. I did get my order 2 days after I placed it.
Reply from PetBest.com
We are glad to hear that your order arrived quickly and that you enjoyed our service! Our policy is to never sell or rent your e-mail address to 3rd parties.
Nevertheless, to ensure this is not a software glitch, we will email you to get a better understanding of your situation.
Sincerely,
PetBest
- Yvonne Cohen
- 1 Review
I ordered. It came 2 days later. In perfect condition. Granted it was dog food, but still.
Granted it was dog food, but still.
- Linda Cabot Cabot
- 1 Review
Happy Pup!
So satisfied with my whole order. My puppy loves the Nutro Crunchy Treats, peanut butter, can't find them in the store. I ordered Science Diet food, shampoo, ect... At the pet store I walk around and can't find anything or it's just too expensive. I tried this and it was 123 and my order was here in a couple days. I love it! My puppy loves it! She was so excited when I opened her box order and it was all for her.
- Kathy Dickinson
- 1 Review
Great personal care - thanks
when PetBest was out they called me and offered to send me a substitute free - very personal attention
- julie d
- 1 Review
Great Price Quick Delivery
We were able to find our dogs brad at PetBest. Shipped quickly. Good price. We will continue to order from PetBest.
- dianne reppucci
- 1 Review
Great follow up
The first order was delivered wrong with the incorrect product and incomplete. However within 24 hours of discovering the error, both items on the order were delivered to me. They were very responsive and friendly to deal with. I would order from them again because of the way they handled the error with such ease and quickly
Reply from PetBest.com
It is great to hear that any issues were quickly resolved and you received the correct product next day. Our in-house customer care team is always here to help you if you ever have any questions or concerns. Thank you once again for your feedback as this helps us to continually improve our service for you!
Sincerely,
PetBest
- JAMES P.BIESE
- 1 Review
Our 18 mos. shidtzu,Cassie enjoys the various treats we got her from your Co. but she is slow adjusting to the Food.
I first found your product at Wag N Wash where we have Cassie bathed and groomed
so I went on line to find it and it is about $6.00 less buying it on line,so I decided to try the food also for her she seems to like it but does not eat as much at one time.So,I think I better change the frequincy of shipments from every six weeks ,I need to monitor this for a while.I am told that it is because of the better quality of food Cassie does not require as much..All in all I am pleased with the product.
- Kristofer Parks
- 1 Review
The right product at the right price!
Just exactly what I needed with a very good price, including the shipping! Will continue to do business here.
- Camille Seamans
- 1 Review
Super products but minimum charge is wrong!!!
I love their products but paid an exorbitant price for something I needed due to the added "minimum" price required and a very high shipping cost. Would not buy from them again due to unfair pricing.
Reply from PetBest.com
At PetBest.com we offer free shipping for any orders $49 or more, with no weight restrictions. There is a flat-rate fee of $4.99 for any orders under $49. Our records indicate that you received free shipping on both your orders. Regardless, a customer care representative will be contacting you soon to hear more about your experience. We look forward to speaking with you!
Sincerely,
PetBest
- Renee Hashinger
- 1 Review
great place to do business. love them
Great company to do business with. They have a great customer service area. Shipments are always on time. The process is so easy
- Alexandra
- 1 Review
Great Service, Good prices
PetBest had the dry dog food I like for my great dane, cheaper than other online vendors, and they have free shipping, with 2 day delivery. Couldn't be happier.
- Yvo Vandoorn
- 1 Review
Great value on goods and shipping, issues with communicating status back to the customer.
I found PetBest.com when my vet declared that my 90lbs lab needed different food. She recommended Wellness Simple and after exhaustively looking in the Seattle area, shops only sold the small (and heavily marked up bag). To Google I went and discovered PetBest.com.
Two things why I love them: Huge selection of dog food, specifically the wellness brand at affordable prices. $59 for a 26lbs bag of food is affordable. The other reason? Free shipping on orders over $50. The combo of well priced dog food (which is heavy) and free shipping is why I keep coming back.
Their biggest issue is that they need to investigate their email sending setup and/or software that sends emails to customers. This past order I only received an order confirmation but no shipping confirmation. So one day the food was just there on my porch. The order prior to that (5 weeks or go) sent me out a shipping confirmation every single day, even one after the food arrived. Eventually it stopped.
Reply from PetBest.com
We are glad to hear you are enjoying our service and saving money! E-mail confirmations are usually sent for all orders and shipment notifications, sometimes these e-mails end up spam-filtered. Nevertheless, your feedback has been forwarded internally for further investigation. Once again, we thank you for your feedback as this helps us to provide a better service for you. Have a wonderful day!
Sincerely,
PetBest
- Kathleen Voltz
- 1 Review
Great service. Good prices
I have ordered food twice now and have been very happy with the service. It is great having the food delivered to my door.
- W Reeves
- 1 Review
Outstanding Service & Prices
I found my dog food for $4 dollars less on petbest.com than I was buying it at my local market. Even better it ships for free. Thoroughly satisfied and will be a long-term customer!
- Nat Rhodes
- 1 Review
Fabulous!!
This was a good find for me. I'm always buying pet food last minute, and I was able to select my brand... check out... and receive the food in a snap. From now on I will definitely stick with a delivery system for my pet food! Plus I was sent a tracking number for my delivery within a couple hours after I placed my order, I was able to track it all the way till delivery.
- Landry
- 1 Review
Great Experience
Thanks Pet Best... I ordered a hard to find dry kibble. I was almost completely out of my existing bag so I was glad my order arrived quickly. It took two days from when I placed the order. The box was left on my door step and I found all to be packed nicely and in good order. Overall I can't complain at all, it was a great first impression.
- Patricia Reisner
- 1 Review
Sending back order!!!!!!!!!!!!!!!!
I would have been more satisfied if I had been advised that the product that I had ordered was not available. I would have cancelled the order. I was sent a product that I did not want, Now I have to find a FEDEX and send the order back, which I am not happy about! I probably will never order from this company again.
Reply from PetBest.com
We proudly have a hassle-free return policy in which FedEx will come right to your door to pick up the return. In regards to the product you ordered, the specific formula has been transitioned by the manufacturer to a newly updated recipe. The product "Iams Filets with Skipjack Tuna in Sauce" was reformulated and is now "Iams Filets with Tuna in Sauce". This may be why the product may have seemed incorrect, however the UPC of the product remained the same.
We will follow-up with you shortly to hear more about your order. We look forward to connecting with you.
Sincerely,
PetBest
- B Sundby
- 1 Review
The invoice did not match the contents.
The invoice in a small box of items stated that two 30 lb bags of dry food should be in the shipment. The bags still have not arrived five days after the box arrived.
Reply from PetBest.com
We appreciate your feedback. Sometimes orders are shipped out as multiple-piece shipments. In these instances, customers are notified of these separate shipments in a timely manner. However, a customer service representative will be contacting you shortly to discuss your order and to hear more about your experience.
Sincerely,
PetBest
- A.L. Davies
- 1 Review
phenomenal customer service!
#1: They gave me free shipping even though I wasn't quite at the FS amount.
#2: When the treats I bought gave my dog diarrhea, they sent a prepaid return label.
#3: They're crediting me the full amount—including the open package!
These folks are a pleasure to do business with. Why go anywhere else for pet needs?
- Marci W.
- 1 Review
Perfect!
I was looking for a specific formula of food for my cat, and was only able to find it at PetBest. The representative I spoke with was terrific and even made sure to pack the order herself so I would receive exactly what I ordered. I also received free shipping on my entire order. Terrific experience and glad I found PetBest!
- kathy jaderholm
- 1 Review
great my dog food came in great condition right on time,
my daughter recommended you to ;me and im glad she did thanks
- Sarah Haney
- 1 Review
Excellent Service!
My order was swiftly processed and shipped. Their prices are very competitive and I received my order within 48 hours of purchase.
- Mary
- 1 Review
I save time and money with this very convenient online store!
This pet store help me finding my cat's food. I always had hard time finding Origens brand and their favorite tilapia with tuna wet food. I am so happy that I found this website and they delivery just in front of my door!
- eric
- 2 Reviews
Super awesome and fast
The best price for my dog food and also a wide selection for your pets.
- Vicki Siebrasse
- 1 Review
Cheap prices and fast delivery!
I started buying our dog treats from PetBest.com because they're cheaper than Petsmart, and if you order over $50, shipping is free. We live in a small town, and the closest Petsmart is an hour away, so I save gas money too!
- Ricardo Serna
- 1 Review
Very Reliable and fast Delivery
I have not had an isssue of any kind,The customer service was great and the dilivery was excellent
- Nancy Carnahan
- 1 Review
PetBest.com saved the day!
My Pet Store decided not to carry a particular type dog food that my pets loved; they said it was unavailable. I switched to a different brand and one of my dogs threw up and the other had very runny stools. I knew I had to find the brand that was agreeable to both of them, and I found it (Nutrisca) online at PetBest.com
I was able to order a 28 lb bag of Nutrisca - free shipping - and it arrived in just a few days.
- Marion Murray
- 1 Review
Excellent price and service
Best price for the items I was interested in, and shipping was free and fast.
- Betty Dick
- 1 Review
- Robin Johnson
- 1 Review
Hard to find products and fast delivery
I wanted to try Party Animal dog food after hearing about it from a friend. I could not find a store in my area that carried that food. I have ordered it from PetBest twice now and have signed up for continuous delivery. The product arrives at my front door, in good shape, and the dogs love it. With all the dog food recalls I feel lucky to be able to choose a special food and not even have to leave the house.
- cathy carlson
- 1 Review
5 star customer service!
The website is very easy to navigate so I had no problem with ordering the kitten items needed for my foster mama and her babies. I am very impressed on how fast I received my items. I placed my order on a Saturday and received my order the following Tuesday morning.
I will use this site again and I will recommend this site to others.
Sincerely,
Cathy Carlson
- WILLY DELAURA
- 1 Review
- Daniel Miller
- 1 Review
Very helpful, courteous and prompt
They were very quick to reply to my issues and fix my specific issue even though it fell outside of the traditional guidelines. I am very satisfied with the service I received and will continue to use PetBest and recommend it to my friends.
- Amy Woodhouse
- 1 Review
Slow shipping, not warning of the backorder, took money instantly, didn't ship until 4 days later
Sad to say that they are not reliable, they could have at least sent an email stating the delay in shipping……….
Reply from PetBest.com
We appreciate your honest feedback. Temporary backorders may happen due to a high demand for a specific product(s). However we receive fresh new deliveries multiple times each week and we do our best to keep our valued customers informed of any delays in a timely manner. Once your order has been shipped, delivery time is estimated to be 2-5 business days depending on your shipping destination from our warehouse located in Southern California. A customer service representative will be contacting you shortly to hear more about your delivery, as well as your experience with us.
Sincerely,
PetBest
- Wendy Crabtree
- 1 Review
Better pricing than in-store or other on-line companies.
Excellent price. Everything intact. Delivery a little slower than anticipated, but on time. We have been buying from Wag.com. Nearly every month the price has gone up. Wag.com delivers, for free, in 1-2 business days; however we wondered why the continuous price increases. That is why we looked to PetBest.com. The delivery time was more like 7-10 business days, so we'll have to plan ahead better with our next order. But the cost was better.
- James
- 1 Review
Delivery took much longer than anticipated, and was late on top of that.!
I ordered a 26lb bag of Core dog food. It's the first time I've purchased it online as its readily available at the local PETSMART. However, the convenience of front door delivery, avoiding traffic, using my time for something else, etc., was appealing, not to mention free shipping. Prior to placing the order, there was no mention of estimated shipping time, but how long could it take for a bag of dog food? Well, I received an order confirmation along with an estimated shipment date a week later! So, I ended up having to go to the pet store to buy enough food to get me by until the order arrived, of course when you buy smaller quantities its not as economical so I ended up spending more, waiting longer and making the trip to the pet store I was trying to avoid. Last but not least, the shipment finally arrived 2 days later than it was scheduled to....so, back to the pet store!
Reply from PetBest.com
We appreciate your review as well as your honesty. Upon placing your order, it will typically process and ship within a 24 hour time frame. Your order was placed on April 25, 2013 and was shipped via FedEx home delivery service on April 26, 2013. When an order ships, a shipment confirmation e-mail is always sent to the customer with an estimated delivery date as well as tracking information. Estimated delivery time is typically 2-5 business days depending on your shipping destination from our warehouse located in Southern California. Weekends may extend delivery time due to our carrier service making deliveries Tuesdays through Saturdays. However, a customer service representative will be contacting you shortly to hear more about your first experience.
Sincerely,
PetBest
