printware.co.uk reviews

printware.co.uk reviews

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Review by confirmed purchaser

1st Class every time!!!!!!

I have made three purchases from Printware: a Canon Pixma MG 7150 Inkjet Multifunction Printer, various sets of Canon Paper and replacement Inkjets, each time the service has been excellent. I chose to call rather than simply order via the web as I had some questions that needed answering. On every occasion the sales support were excellent in providing answers to the multitude of questions that I had. The delivery really was first class, on all three occasions my orders arrived the following day before lunchtime. I strongly recommend this company and their service.....well done.
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Review by confirmed purchaser

Absolute brilliance in service

I have been looking at a replacement MFP for a while to replace a dead MX895, which crapped out it's own printer heads.
Not wanting to be disappointed with another ink jet printer, that is costly to run. I decided to move over to a colour laser device. After looking at different reviews and print demo's, i decided to hone in on the Xerox 6605DN unit.
This is not a cheap unit and most on-line stores were selling this full duplex unit for close to £700 inc VAT.

I can't remember how, but i found Printware, and i am so glad i did. The unit was over £100 cheaper than the closest competitor and i am still able to claim the cashback from Xerox!! A bargain.
I did check a few times that the printed price was correct and both Leo and Rach confirmed that they had a bloody good deal with Xerox, so they were able to offer this great price. This leads me on to the staff.

As mentioned, i spoke to Rach and Leo (now managing my account) and they were very knowledgeable about the unit and what they offered and sold. There was no BS from either of them and they took their time to make sure that i had the answered i needed, with no pressure to buy.
If the unit cost was on par or even a bit more expensive than the competition, i would have stilled gone with Printware; as i was confident that they would supply. And they did.

In addition to the great service, my order was processed and delivered in less than 24hours, free of charge. You can't say better than that.
So thank you Printware for allowing me to choose a great Xerox device, at an absolute steal, and for the top notch service!
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Review by confirmed purchaser

The Citylink delivery person had a mental meltdown!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our order did not arrive on the day after we ordered it as we expected. Dan phoned me the day after to ask if we had got it. He said Citylink had added the note LWN/10 to the delivery status. Citylink then phoned up to tell us that they had left it with number 10. We were in all day on the delivery day and number 10 (3 doors down) were not in at all. They just had to ring the bell at our house (number 4) to deliver the goods but instead decided to put it in the porch 3 doors down! I went to investigate. Number 10 were still not in but I picked up the box of print cartridges from their porch. Perhaps you should review your association with Citylink and employ a delivery service with more than 2 brain cells to rub together.
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Review by confirmed purchaser

GREAT SERVICE! GREAT PRICE!

The above says it all.
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Review by confirmed purchaser

Unexplainable denied delivery to the mainland and denied credit card because not UK card !?

Unbelievable reasons to deny delivery to Belgium !
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Review by confirmed purchaser

Speedy service

Good service but shame I had to do a 25 mile round trip to collect from Citilink. Had I known it needed to be signed for I would have had it delivered to work.
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Review by confirmed purchaser

poor did not deliver on time and couldn't care the delivery was late but still charged

poor did not deliver on time and couldn't care the delivery was late but still charged
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Review by confirmed purchaser

Ordered and received in 24 hours!!

I've used Printware before for Lexmark ink and will again. They're fast and efficient.
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Review by confirmed purchaser

Good quick service

Fed up with constant phone calls though. Will continue to ignore them.
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Review by confirmed purchaser

The printer arrived the day after ordering

Delivery could not have been faster
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Review by confirmed purchaser

Fast, accuate, easy!

Very happy with service, keep it up.
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Review by confirmed purchaser

Customer Service- 'Excellent'

Ordered a cartridge which was not in stock. Customer services emailed me straight away and kept me up to date with stock. Unfortunately we had to cancel due to timing, however our payment was cancelled and all issues handled with complete professionalism and efficiency. Thank you.
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Review by confirmed purchaser

Great Service

Exceedingly helpful | Superb service | Easy to deal with | Staff answers questions without superfluous waffle normally associated with Politicians....
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Review by confirmed purchaser

a committment to customer satisfaction is always valued

A phone call from a supplier, in this case Printware, shows the company seeks the views, good or bad, of customers who are waiting for a delivery. This makes a difference since delays of print cartridges could impact on a company's ability to function efficiently or a consumer to carry out important work.
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Review by confirmed purchaser

Very good and speedy service

Very good and speedy service. They will call you if there are any questions.
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Review by confirmed purchaser

first class

printware ; first class good products,very helpful,good service.will use again
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Review by confirmed purchaser

Excellent and efficient company to deal with

I have used Printware a few times and honestly can not fault them at all. Delivery is quick, the prices are excellent and the customer care is the best I've experienced (even down to a follow up call to make sure our goods arrived on time and in a satisfactory condition). I wish other companies could be more like this with their customers.
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Review by confirmed purchaser

Delivery next day, and a problem dealt with very politely over the phone.

I ordered the printer on the morning of the 10th, and it arrived on the afternoon of the 11th . Some problem with getting the right software, dealt with over the phone by a very courteous young man. A further problem which arose turned out to be a piece of paper jammed in the printer. I could find no information about how to gain access to the paper trail, and had to rely on a friend who discovered how to remove the panel from the back. Since then all has been well. My impression is that this is an excellent company.
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Fast and Efficient, Excellent Service

I used Printware to purchase a Brother printer for my small business. I hadn't come across them until I was researching printers online, but I'm very glad I did because the service and customer experience provided by Printware has been excellent in every respect. Their UK based customer service line was answered quickly and the customer account manager I spoke to, Rachel Nobes, was highly professional, incredibly knowledgeable and could not have been more helpful. Very rare these days! More importantly for me, I felt under no pressure to buy from them.
Based on the excellent service provided by Rachel and Printwares competitive pricing & free delivery, I placed an order very late in the day, less than 24hrs later the printer was delivered to my door.
Printware is one Company I feel confident in recommending to my friends and I will most definitely be using them again.
So, Rachel Nobes and the Printware team, thank you for providing an excellent customer experience. Nice One, I will be shopping with you again shortly.
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Review by confirmed purchaser

Very speedy and efficient service with good communication.

Very speedy and efficient service with good communication.

Printware Limited Details

About this company

Printware.co.uk, The place to buy colour laser printers, mono laser printers, inkjet printers and multifunction devices. Buy printer inks and toners, printer cartridges and consumables for all the leading brands such as HP, Xerox, Sharp, Samsung, Canon, Konica Minolta, Lexmark and Epson.

Visit printware.co.uk

Contact information

Call us on: 023 9262 3333
We live here: Ameiva Court, Quartremaine Road
PO3 5QP Portsmouth
United Kingdom

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