This space isn't big enought to tell you how highly I think of the service and staff at Protrolley. OK so things can go wrong and one or two have. But they will fix them or send the bits for DIY, the latter always in the post to arrive next day. My remote trolley is now four years old and when I need a new one, Protrolley is where I will get it. The latest trolley looks a very smooth job so I might offer my old to my son and buy a new one. As I am getting on a bit in years, the remote control is of great assistance.