No customer service?
I bought their lights for two bikes. In all four lights of which one did not work. I mailed Reelight at once but after twelve days and two e-mails, still no response?!
Reel bad.
September 18, 2013
Unprompted review
Reelight
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Company details
Information provided by various external sources
Reelight er en dansk producent af magnet cykellygter. Reelight har lavet magnet cykellygter siden 2003. Reelights magnet cykellygter får strøm via magneter placeret i egerne på cyklen. Når hjulet drejer rundt skabes der strøm til lygten. Reelights magnet cykellygter gør derfor ikke brug af batterier og du skal aldrig døje med batterier, der pludseligt svigter og gør dig mindre sikker i trafikken. I en større undersøgelse viste det sig, at Reelights fastmonterede magnet cykellygter var op imod 32 % sikrere end andre cykellygter, da du altid havde lys på din cykel med Reelights teknologi. Konventionelle batteri-lygter ville løbe tør for strøm og skabe situationer, hvor du ikke havde lys på cyklen.
Contact info
Denmark
- www.reelight.dk
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Very happy with customer service
I bought two reelight lights online for my girlfriend's bike (she loves to go out in a hurry and of course she has no time to grab the lights...fail!). The SL620 rear light worked fine from the start, but I had issues with the front SL520 not working or only very intermittently.
I contacted Reelight customer service months after I got the lights and didn't even have the receipt any more (had to go to hospital and was off work for a while). I explained the situation and expected the usual back and forth but to my surprise customer service just wanted to have my shipping address and a few days later I got a perfectly working SL520 front light in the post! Top notch, can't get better than that!
September 8, 2012
Unprompted review
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