Perfect timing, the fridge arrived in a good condition. I give 4 stars because of the drivers has not been equipped with the necessary staff e.g. meter, cutter and wore their shoes within the indoor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good delivery with time slot (3 hour). Two men were very polite, van could do with being a drop tailgate to help. Delivered to my choice of room. This was a replacement side by side Samsung fridge... See more
Company replied
Good communication from start to end. Arrival time as specified. Delivery men polite and respectful. First TV arrived damaged and no hassle in getting replacement within a few days
Company replied
Rang before they arrived. carried the appliance to the flat did advise they were not able to unpack the applicance and put it in place. Was polite
Company replied
Company details
Written by the company
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Written by the company
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Contact info
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, United Kingdom
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent from D&G shame about delivery
It is the first time we have come across this company,the delivery experience started well,goods where unloaded,and it is there policy to delivered to a room and left with packing on if they cannot put the item in room it was meant for,would have unpacked and put in correct room if we gave them a back hander !!!!Would also been nice if they spoke in English all the time instead of there native language even on the phone as didn’t know and could not understand any of it.The service we got from D&G was and always is top standard
September 12, 2026
The tall young man with ginger beard I…
The tall young man with ginger beard I cannot remember his name only the initial of first name E, well mannered courteous, used covering for his shoes..gave good advice..very professional and down to earth at the same time!! I checked the form he left me but his name not on it.you need to pay him more!! A great assest to the company!! I am also pleased with the decision outcome -new TV. I am happy with my new product delivery went very well too.
Pauline
September 3, 2026
Reply from RGB Direct
Hi Pauline,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that our engineer provided a professional, courteous, and helpful service, and we'll make sure your kind comments are passed on to him. It's especially rewarding to know that you were pleased with the outcome of your claim and that the delivery of your replacement TV went smoothly.
We truly appreciate your feedback and are grateful for your support. Thank you for choosing us, and we hope you enjoy your new TV.
Kind regards,
The RGB Direct / Domestic & General Team
RGB pain continues. Caveat Emptor!!!
RGB delivered a "faulty" brand new NEF combination microwave oven on 28/08/26. It has taken until today to collect it, they refused to do so without an engineer visit despite me offerng to upload photo and video of the fault code. Now I have to wait for them to deliver a new (hopefully fault free) item, they refused to do it at the same time as collecting the old item. The saga continues, it has been painful and the very opposite of a John Lewis experience. Regretfully Domestic & General insurance only specified RGB as their supplier.
September 15, 2026
Unprompted review
Thank you a nice easy transaction kept…
Thank you a nice easy transaction kept well informed about my delivery and it arrived with in the time specified 5***** service
September 9, 2026
Unprompted review
Reply from RGB Direct
Thank you, Pauline, for your wonderful review and kind words about our engineer. We're delighted to hear that you found him professional, courteous, and helpful throughout the visit, and we'll be sure to pass on your feedback to him and his manager. We're also pleased that you're happy with the outcome of your claim, your replacement TV, and the delivery service. Thank you for taking the time to share your experience, and we hope you enjoy your new TV for many years to come.
Reply from RGB Direct
Thank you for taking the time to share your positive feedback. We are pleased to hear that you were satisfied with our friendly and efficient service, as well as the delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
CAME ON TIME
On time nice man to talk to & we both checked the box my TV came in. He also took 2 photos we both noticed & agreed box was damaged but not to the point that would damage my TV.
September 11, 2026
Reply from RGB Direct
Thanks so much for the great review! I really appreciate it. Glad we could check everything together and make sure the TV was okay despite the damaged box. It was nice meeting you, and I’m glad everything worked out!
Excellent communication and customer…
Excellent communication and customer service. Delivered efficiently
September 11, 2026
Reply from RGB Direct
Thank you for taking the time to share your positive feedback. We are pleased to hear that you were satisfied with our communication, customer service, and efficient delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Reply from RGB Direct
Thank you for your positive feedback. We’re pleased to hear that your delivery arrived on time. We truly appreciate your support and look forward to serving you again.
Good from start to finish from time of…
Good from start to finish from time of ordering to dilivery
September 11, 2026
Reply from RGB Direct
Thank you so much for your lovely review! We’re delighted to hear that everything went smoothly from ordering through to delivery. We really appreciate your support and hope to serve you again soon!
Reply from RGB Direct
Thank you so much for your kind review! We’re delighted to hear that Delivery Driver 116 provided such a brilliant service. We’ll be sure to pass on your lovely feedback.
Dreadful experience
Dreadful experience. Refused to take my fridge freezer due to 'access issues'. There were none. The two men attempted to take the appliance out of my arched doorway in an upright position. They asked me what they should do. I suggested they try tilting it. They repeatedly asked me what they should do. They took photos and called their office. The appliance was brought into the kitchen by two men, but these two men could not get it out. Even worse, they refused to deliver my replacement appliance. Embarrassingly, my son and I (55 and with arthritis) managed to take it into the garden in less than five minutes. Would not recommend.
September 10, 2026
Reply from RGB Direct
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly as you were expecting your replacement appliance to be delivered at the same time.
We take feedback like this seriously. Our delivery teams are required to assess access and ensure that appliances can be moved safely without causing injury or damage to the property or appliance. However, we appreciate from your comments that you feel the situation could and should have been handled differently.
We’re also sorry that you were left feeling that you had to resolve the situation yourselves. This is certainly not the experience we want for our customers.
We would welcome the opportunity to look into what happened with the delivery team and review the circumstances fully. Please contact us directly with your order details so that we can investigate this further and see how we can assist.
Reply from RGB Direct
Thank you for taking the time to share your feedback. We greatly appreciate your kind words and are pleased to hear that you were satisfied with our punctuality and service. We look forward to assisting you again in the future.
Reply from RGB Direct
Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the service provided. Your kind words are greatly appreciated, and we look forward to serving you again in the future.
Reply from RGB Direct
We sincerely apologise for the significant delay you experienced. Unfortunately, the van encountered an unexpected puncture, which was beyond our control and resulted in your delivery being considerably delayed. We fully appreciate the inconvenience and frustration this caused and are sorry that we did not meet the level of service you expected. Thank you for your patience and understanding.
Reply from RGB Direct
Thank you for taking the time to share your positive feedback. We’re delighted to hear that you were pleased with the service provided by our delivery team. We greatly appreciate your kind comments and look forward to serving you again in the future.
The TV arrived in good condition
The TV arrived in good condition and I was pleased with the TV. However time from order to delivery was slow.
September 12, 2026
Reply from RGB Direct
Thank you for your feedback. We’re pleased to hear that your TV arrived safely and that you’re happy with your purchase. We’re sorry that the delivery took longer than expected, and we appreciate your patience and understanding. We’re continually working to improve our delivery times and provide a better experience for our customers. Thank you for choosing us!
RGB Direct
RGB Direct offered this Market leading brand at a more competitive price than the competitors. The Customer service teams were swift to help answer my questions and once ordered, dispatched and delivered in 1 day as per the order. The delivery team were efficient and friendly.
September 11, 2026
Unprompted review
Reply from RGB Direct
Thank you for taking the time to share such a positive review. We’re delighted to hear that you were impressed with both the value we offer and the level of service provided by our team.
At RGB Direct, we pride ourselves on combining competitive pricing with a seamless customer experience, from the moment you make an enquiry through to prompt and reliable delivery. It’s particularly pleasing to hear that our teams delivered on this for you.
We sincerely appreciate your business and your kind feedback, and we look forward to serving you again in the future.
You doing great job but my recent…
You doing great job but my recent experience wasn't good enough due to mixed up with collection issues. Apart from that fantastic job
September 11, 2026
Reply from RGB Direct
Hi ALEX ABRAHAM,
Thank you for taking the time to leave a review. We're pleased to hear that, overall, you've had positive experiences with us and that you feel we're doing a great job.
We're sorry to learn that your recent experience was affected by collection issues. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve our processes and provide a more seamless service.
Thank you again for your kind words and understanding. We value your custom and hope to provide you with a five-star experience next time.
Kind regards,
RGB Direct Customer Service Team
Reply from RGB Direct
Hi Angus Mackenzie,
Thank you for your review. We're delighted to hear that you found our service well informed and efficient. Providing clear communication and a smooth customer experience is always our goal, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing RGB HI-FI & VIDEO LTD. We hope to be of service to you again in the future.
Kind regards,
RGB Direct Customer Service Team
I haven’t received my replacement…
I haven’t received my replacement fridge freezer yet. The courier company are hopefully delivering it tomorrow. Delivery time is rather slow to be honest. I really hope I never have to replace my fridge freezer again soon.
September 11, 2026
Reply from RGB Direct
Hi Karen Karaduman,
Thank you for your feedback. We're sorry to hear that the delivery has taken longer than you expected and understand how inconvenient it can be when you're waiting for a replacement fridge freezer.
We appreciate your patience and are pleased to hear that the courier is scheduled to deliver your appliance tomorrow. We always aim to provide the quickest possible service and will take your comments on board as we continue to review and improve our delivery processes.
We hope your new fridge freezer arrives as planned and that you're happy with it once it's installed. If there's anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
RGB Direct Customer Service Team
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