Royal Mail Reviews 

I received a just for mecard as I missed a delivery. The app to rebook the delivery did not work so it would be very helpful if the company could provide on the card/QR code the location of the depot where the parcel is returned and indications as to when it can be collected or whether it is due for 24 hr redilvery.

Bloody rubbish. Sent to the wrong address with a clear shipping label and no help in there online support centre. Just sends you in circles with no number to call.

UPDATE..NOW THE SITE HAS STOPPED SHOWING THE OUT FOR DELIVERY PAGE AND CRASHES...SAT HERE LIKE A RIGHT PRAT THINKING THEY WAS GOING TO DELIVER BY THE NEW TIME OF 9PM OR 21.00HRS....WASTE OF SPACE.
on the parcel page with the late parcel times it says live tracking which hasnt been working. at 1842 i got it for about 30seconds saying they are 90 parcels away and might arrive before 21.00pm before it collapsed and stopped working...the odd thing is my parcel arrived in bury very early this morning, i live about 150yrds from the office yet my parcels are constantly either left to the night shift or some woman who can open a safe box to put them in and leaves them in full view on a main road.....

"Courier service" fails to deliver and "customer service" fails to support. The app is equally useless as it creates loops. Ridiculously and unbelievably unprofessional. This sad joke can only be maintained on purpose. What a shame!

Don't show up when booked. Happens repeatedly. Today it's been 4 bookings and still nothing; can't speak to anyone on phone -always 30+ minutes wait; impossible find find a formal complaints email. Disabled👩‍🦽- rely completely on home collection and delivery. So bad.Ramsgate

I TAKE IT ROYALMAIL POLICY IS TO LEAVE GATES OPEN AND CHUCK MAIL INTO YOUR GARDEN NOW .ROYALMAIL COMPLAINTS ARE JUST AS BAD .
I COULD GO ON FOR EVER WITH THIS REVIEW AND NOT ONE THING IS GOOD .I WONDER HOW THEY CAN USETHE NAME ROYAL .CERTAIN POST PEOPLE HAVE NO RESPECT FOR OTHER PEOPLES PROBERTY AND THE SO CALLED MANAGERS DONT CARE NEITHER .I HAVE REPORTED ISSUES MANY TIMES AND NOTHING GETS DONE AND THE MANAGER AT SOUTH BRADFORD OFFICE DOES NOTHING EVERY TIME .ITS ONLY A MATTER OF TIME BEFORE PARCEL/LETTER BOMBS ARE IN THE MIX .I BET MY HOUSE ON IT .COMPANIES THESE DAYS DONT GIVE A DAM ABOUT SERVICE ANYMORE .I USE TO BE A POST PERSON YEARS AGO AND IF I DID WHAT THEY DO TODAY ID BE SACKED ON THE SPOT THESE DAYS CERTAIN PEOPLE GET PROMOTED .WE ALL KNOW WHO THESE PEOPLE ARE BUT NOTHING GETS DONE .ROYALMAIL DISGUST ME .

We paid for "click and collect" service where they bring the label at a cost of 30p. However on the last few occasions they haven't bothered to collect or lie and say "No one was at home "when they came!! Very poor service, so my advice is to take to post office yourself if you want to make sure parcel is sent.

So why bother with Royal Mail signed for 1st class post. Sent a letter to my bank that needed signed for 1st class on 1st September 2026, kept checking reference number for delivery. Only reference was day dropped off at post office. Tried several times online to get more information, no luck. Rang a customer services number on 15th September and had to wait in a queue for over 30 mins and being reminded every minute where in queue. When did get to speak to an advisor apparently did leave my post office but got lost somewhere after that!!! That was their answer!!! When told the letter was to a bank was then told it might have been collected in bulk. What a waste of service. Why bother with Royal Mail the service has declined into a complete shambles....

Not sure how they are still trading, shocking service. Tracking number assuming you can read it, if they even write it on the ‘something for you’ card NEVER works as most digits are illegible.
You then arrange to have it delivered to you local post office and hey hi… it’s ignored.
You then need to travel miles to the local sorting office who only open a few sporadic hours a day!!!
Delivery is on par with Evri

My postman goes out of his way to deliver my parcels.
He always shuts the gate which is very important to me as I have dogs.
Thank you

Postman called with a parcel and due to my disability my mobility is very slow. I called out to him from an upstairs window and he was very pleasant saying to take my time. On answering the door, I apologised for keeping him waiting. He said he appreciated letting him know I'd acknowledged he was at the door and he didn't mind the wait.
He said if I didn't mind him asking if I was aware of the Royal Mail accessibility service, pointing out that it takes me awhile to answer the door. I said I didn't and he explained what I could do to reduce any unnecessary anxiety trying to rush to answer the door. He said this service included Parcel Force too.
I've never been told about this service before. He was very emphatic to my disability needs and he made me feel seen and not a burden.
I downloaded Royal Mail App to quickly get this service set up. However, unfortunately even after 20 minutes I couldn't find how to register despite following steps to account and managing account which I couldn't find either. So tried calling for advice but after 6 minutes I was unable to stay on the line any longer, which I appreciate the intermittent messages apologising for the long wait.
The postman really made my day and it left me with an even greater appreciation for the Derby Royal Mail delivery service and customer support.

no post again when its a non 2nd class letter day that means no parcels too, customers ARE NOT GETTING service they pay for .Some weeks we only got letters once a week .

Royal Mail is by far the worst delivery company you can choose. They never deliver on the day you select and come whenever they like. I scheduled a parcel for redelivery 4 times and they never turned up on the day I scheduled the redelivery. Also, they never work on Saturdays and deliver on Monday’s instead as they are the most lazy people on the planet. The app is useless as well as you are not able to change your delivery location and an error occurs. The customer service always has a long waiting queue, sometimes around 1h until you can speak to someone. I never received any confirmation Emails with a redelivery date after the calls so you can just trust and hope that they will really come. I will never ever use Royal Mail again and advise everyone I know not to use them, their service is an absolute joke and terrible does not even describe it. WORST EVER!

Trying to get a parcel re-delivered--the sender says it is waiting in a pick-up point after failed delivery--but I was not notified by Royal Mail. Tried ringing several customer service contact numbers but every time a message came up call failed.
Decided to go up to my local Sorting Office at 1pm but it was closed!--it only opens for a limited time in morning/early evening. There must be hundreds of people working there so why can't one of them staff the re-delivery office? It just shows how much contempt RM have for their customers.

If i could leave negative stars I would, what has happened to this once amazing service, it's gone from being one of the best in the world to being the most useless. I have had the misfortune of being sent 2 parcels by 2 different suppliers, both I've had to cancel and request a refund from because Royal Mail can't find either of them! After being on hold for an hour, yes an hour, the 'customer service' representative told me one of them I can't complain about until after the 21st September and the second one I can now request a refund from the supplier because it hasn't moved since the 9th September. no apology, nothing just contact your supplier. To make matters worse a parcel I sent out on a 10am next day service still hasn't got to my customer, I've had to send it out with a different carrier but according to the customer service agent I can't claim for that for another 10 days. All in all a terrible service coupled with the assumption everyone works from home plus ridiculous parcel collection time slots between 8am and 10am 3 days a week makes it a complete farce, it's not a service it's a one band sales prevention team.

I am waiting for my parcel it’s been 4 days
Not happy with the service it’s showing me on there website

Tracking history
Tuesday 15 September 2026
08:50
Incorrectly addressed. Returned to sender.
Wolverhampton DO
Monday 14 September 2026
11:11
Incorrectly addressed. Returned to sender.
Wolverhampton DO
Saturday 12 September 2026
14:38
Delivery Attempted - Address Inaccessible
Wolverhampton DO
10:26
Due to be delivered today by
Wolverhampton DO
Friday 11 September 2026
13:33
Delivery Attempted - Address Inaccessible
Wolverhampton DO
08:30
Due to be delivered today by
Wolverhampton DO

It is impossible to opt out of their door-to-door junkail service. I am supposedly opted out and have been for years, but they keep delivering junk. Each time I complain they just say they are going to train staff members, or cliam it may have been delivered by someone else. This happend in july, I receieved more junk today in sept. I have escalated as high as possible and to their "independent" royal mail review panel, and they come to the same conclusion self-determining that their response has been reasonable. I suspect the failure rate of this process is above 90%.

They seem to have no interest in this process being effective. It feels like a checkbox exercise so that they can say people can opt out. You will still receive junk and have to dispose of it yourself. I do so by putting it back in Royal Mail postboxes, although the urge to send it back in as many pieces as possible is becoming extremely strong.

Would give it 0 of the option was there. Special 24hr delivery signed for tracked paid for. Driver arrived, didn't attempt delivery even after the main entrance door was visible open for him to come in. I was waiting by my door as I saw him arrive. 2 minutes later he was gone. No delivery no attempt and just an email to tell me the entrance was inaccessible.... absolute nonsense. Spent 2 hours on hold trying to get someone to deliver again today as urgent medication needed for tonight. Hence paying for 24hr. Told nothing they can do, suggested I get a emergency replacement for today from pharmacy, which this was already. I'm housebound and can't go collect. No local offices manned. No way of getting it redelivered today. What a load of nonsense and to think I chose royal mail for the special service. Dpd from now on... clearly royal mail since going private is all about thw bottom line and not service.. what's next ai delivered parcels????? Idiotic company with silly responses. My anxiety and stress is heightened due to this and my medication that was meany to be delivered today is for my mental health. If you want something delivered competently and on time... DON'T choose royal mail!!

Twice I have booked a parcel collection and both times Royal Mail has sent an email to say they have attempted the collection and no one was home when they actually never turned up. Such a shame! Could give 0 star to this service.

I’m the recipient of an item that was posted to me via Royal Mail. The item has been scanned in to the Leeds office, but has “disappeared”..
NOT THE FIRST TIME THIS HAS HAPPENED.

I’ve also received mail before that’s clearly been opened to check what’s inside - the thieving are quite picky with what they want!

Contacted the CEO via email - this is the best way to get a response.. even if it is a USELESS ONE!.

Other than my actual postman being a really nice guy, I’m struggling to find anything positive to say about RM. I even had issues when I paid for post redirection and it didn’t work.. was told when after the error it’s not guaranteed.. but RM were happy to take the money.

Seriously - RM you should be ashamed of yourselves!