Scottish Hampers 

Good afternoon,

I am contacting you with regards to the food hamper I ordered for my mums birthday. As you can see from the attachments that I contacted you online and also telephoned the following morning and spoke to a lady regarding the delivery address being incorrect. The order somehow picked up my home address as the delivery address. Both the online chat and the lady I spoke to confirmed that the delivery address had been corrected and the hamper would be delivered to my mothers address. I am very upset to discover that the hamper was infact delivered to my home address today and as my husband and I were both at work my mum did not receive her gift. This was meant as a surprise for her and for her to have as her birthday tea as she is from Cornwall and the purpose was that of sentimental memories. I am very disappointed and think you should be made aware.

Regards

Sharon Evans

Hello Ross, I have tried calling 9 times today as well as emailing. The hamper box was three days late in delivery for my mothers birthday. The box was also damp on the top with three broken corners and the top has a large open hole. I have told my parents to go ahead and open the box and see what the damage is. Not ideal. Regards Alex

The produce from the company is great, and the delivery was on time. However, an item was missing from my order and despite repeated emails/calls from me to find out how to resolve the issue, no one from the company has bothered to reply to me. Absolutely awful customer service, and I would urge people not to order from this company for that reason alone. You can’t have a business that delivers products who you can’t have any communication with at all !

Christmas gift hamper ordered for my brother by my elderly mother 12th Dec 2020 @£112. It has not been delivered despite being informed by Ross @ Scottish Hampers that it had been lost by courier and a new one would be despatched 5th Jan 2022. It is now one month and one day since order placed. Company are now not replying to my emails. Company is unattainable via phone. UPS are unhelpful. I am a repeat customer who has been treated disgracefully by this company and they have not refunded my account. Given that Scottish Hampers is a food company, I dread to think what condition the food that I have ordered (I’m talking smoked salmon and cheeses here) is in. I would like a full refund please and an apology.

I selected a bespoke hamper due to allergies and customers dislikes, to send to a customer of ours.
Half the produce was missing, then some random (much cheaper alternative) replacements made for others. Turned up in a flimsy white box, not the £10 hamper box as ordered, so couldnt even send it to the customer. Can't contact them on the phone as they don's answer. Can't get a response on email either and been chasing for 10 days now. Appalling customer service. AVOID !

Really fun putting a scottish hamper together ourselves.

Worked well. Hamper exactly as described. Easy to use process to purchase. Good communication. Recipient extremely happy with the gift.

Good selection of quality foods, well packaged and delivered on time - I was kept informed at all key stages of delivery as this was a gift, that was important to me.

Easy to use website, good selection of products at a reasonable price.

We were sent the Christmas Gift of a hamper from our son and his family who live outwith the Country. Initially there were difficulties in receiving the hamper and it did not come when advised. When it eventually arrived there was damage to items in the hamper. Biscuits were destroyed, mincemeat pies were damaged and contained packaging material. A can of Cullen Skink looked as though it had obviously been kicked along every corridor which could be found before despatch. Pictures were sent.The hamper box was undamaged when received so unlikely that damage was cause en-route. There then followed several E Mails which were ignored. Then a Facebook Messenger message which was answered by Ross which confirmed replacements would be sent forthwith. That was on January 15th. No receipt, no likelihood of receipt and we have now given up. The after sales service of this Company is frankly appalling and I would recommend that you look elsewhere and check reviews before any purchase.

first off- I want to say that the calamities of Brexit and Covid make it understandable that companies such as this would experience severe delays trying to deliver to Europre around this busy winter period. I did not expect that my package would arrive on time, and I would not have been annoyed if lateness was the only problem.

What I did expect is that a company which claims on its website to be able to deliver to EU countries and which appears to pride itself on its service, would make even a minimal effort to keep the customer updated of progress, delays, problems, etc.

More than a month after placing the order, I have never heard from this company which calls itself "Scottish Hampers" I have left numerous voice call messages, sent numerous emails, and heard nothing back.

Most obviously, and pathetically, this company is not even meeting its own terms and conditions to perform the most basic of online vendor tasks- email confirmation to the buyer of purchase. I received no email upon paying. In fact, more than a month later, as the goods bounce around a UPS warehouse because various forms or (new) customs obligations have not been fulfilled by this Supplier, I have still NEVER had a single email or call from Scottish Hampers. The first I knew that a hamper had even been dispatched was when I received an automated email from UPS Italy.

The only reason I am leaving 2 stars (very generous) is that there does indeed appear to be evidence of a hamper in my name sitting in a UPS warehouse filled with the items I ordered, and because I still have a faint hope that they will reach their destination before all the foodstuff perishes, thanks to UPS emailing incomprehensible import demands which appear not to have been fulfilled by the supplier.

Now I see from SH website that "we have taken the decision and SUSPENDED all deliveries into the EU due to extensive delays at customs". Unfortunately my parcel appears suspended in place in Europe, and I have yet to hear from the seller.

This entire long-winded rant of a review could probably have been avoided were Scottish Hampers interested in the BARE MINIMUM of customer service - contacting or responding to the worried customer to provide an update on progress and how the delivery will be resolved.

Until now, and while reiterating my sympathies with the sellers on a professional basis - last minute Brexit chaos - this company foregoes any sympathy as long as it makes 0 effort to respond to its paying customers.

The hamper was delivered to the wrong address.
Very lucky my son managed to get it from the person who received it.

Very happy with service and hamper. My order went through twice (in error, probably mine) but this was all sorted easily and politely.

I ordered 2 custom hampers to send to my parents and in-laws for Christmas. Website was very easy to use and selection of products was excellent. Chose the delivery date as instructed and they were delivered exactly as expected. I will definitely use again. Thanks

Always happy with the product. Wasn't happy with the customer service after my hamper never arrived on the confirmed delivery date. when it never arrived and I checked the order it was showing delivery a whole month later. This was solved as soon as I contacted them which begs the question "why couldn't that have been done in the first place?". Never received an explanation, apology or even a reply to my complaint.

I found the service excellent it achieved everything that I had asked for !

I ordered and paid for a Hamper on 22 Nov for delivery on 21 Dec. I received no e-mail conformation, the only conformation was from the web site on completion of my order, which had i not taken a screen shot i would have had nothing. The hamper was not delivered on 21 Dec, i tried to contact scottish hampers by phone and e-mail, only ever getting voice mail and an auto reply. I finally got a mail on 30 Dec saying my parcel was returned to them in a damaged state and was being re sent out. It is now due for deliver on 4 Jan. This will make the hamper 14 days past its original deliver date. I guess my Christmas hamper gift will now have to be a late new year gift!!! The customer service of this company is poor, i would not use them again.

Easy to use website, excellent choice of products with fast delivery. Will certainly be using Scottish Hampers again.

Hello Scottish Hampers.

I paid a near £12 delivery charge for my hamper to delivered to an address two days ago, and it's still not arrived.

I've tried phoning the givin number just to be greeted by a voicemail, and my emails have not been returned.

Can you get back to me asap with the whereabouts of the hamper I ordered and the time and date it will be delivered.

Thanks

Charlie Jones

Many thanks for Hampers
Families were delighted with
Scottish produce great choice
of goodies would definitely
Recommend Scottish Hampers