Since SnaggStuff.com made a facelift, my order history is not available, so i couldnt get an issue resolved with a product i purchased.
I bought an OEM version of Windows 7 Ultimate... happened to be Dell version which was no big deal since i was to reinstall on an older Dell computer that i had replaced the motherboard on. The new motherboard was not a Dell motherboard, so no Dell BIOS... no Dell Service Tag number.
I installed and it ran fine for 8 months or so... first part of July after the monthly updates from microsoft i got the warning to activate windows (which i had done upon the first install)...now it says that i have an invalid product key and no way to resolve... i contacted microsoft by phone to get a confirmation key to input and they referred me to Dell based on the installation ID... they refused to help me at all..so...i am out the 90 bucks it cost me :(
Reply from SnaggStuff.com
Dear Customer,
We regret the problem you are having with your item. I read through your complaint but didn't see where you contacted us for help. If you would contact us, we would simply replace the product for you. Please contact us at support@snaggstuff.com or call toll free at 877-881-1626 and we will solve the problem.
Thanks,
SnaggStuff.com Team