Speedy Hire Reviews 

Terrible service, don’t return calls, don’t deliver on agreed date.

I hired a compactor for a week. We waited all day for the compactor to arrive between 8am and 3pm and then only found out when we chased via email to check the delivery slot that the delivery would now not be until the next day.
We have also experienced further issues with the pick up of the item where we were told 3 different dates. Initially we were told Friday which I had a hospital appointment in the afternoon so this was rescheduled to Monday. No one came to pick up again and when I called to check on the pick up schedule I was told it was actually booked for the following day.
I called the depot again in the morning to verify that there would be a pick up which they said yes they would be here in the afternoon but no one came to pick up again. We stayed home all day for a total of 3 days due to the mismanagement of delivery and pick up and still remain none the wiser as to when they will be picking up the compactor.

Pleasant and informative on the phone.
Very helpful in person during pickup/ collection.
Equipment in immaculate clean condition for bringing into a home.
This was for a central heating flush pump.
Would have been useful to have the hose length (5m) and fitting type and size(3/4" BSP) specified on the website description. This would allow users to prepare better prior to the rental.

Booked a tiller on a weekend through B&Q for next day delivery (i.e. Tuesday). On the Monday I received a call telling me there weren't any in stock, which wasn't mentioned on the website, and that the earliest available date for delivery was Thursday. As I had taken a week off work to do my garden, this wasn't ideal at all!

5 stars from here on though, as thankfully Jasper from the sales team (in Newport, I think) was excellent and went to real effort to find me one, keeping me updated throughout and managing to find one in time, he turned what would have been a real headache for me into a useful week - very much appreciated!

The sanding machine arrive with the wrong sanding sheets and missing parts I had to send the machine back lost two days of work

Went to use a Werner ExtensionPLUS X4 Triple Box Section Combination Ladder 3.6m supplied by Speedy Hire

What was supplied was not this model - either a different make or an earlier Werner model

No instructions were supplied, no H&S information.

It proved impossible to use as a stair ladder. As no instructions were provided I can't be sure but I suspect that there was a missing part: -
There was no bracing bar.
There were no straps.

I am out for the cost of the hire and the cost of my electrician's time - a further £120.

Unacceptable service.

Terrible service. They charge hidden fees for collection. It isn't transparent and included in the basket. They have taken £20 which I haven't agreed to, and I will be lodging a complaint with them and my CC provider to dispute it.

Telehandler was due to be delivered first thing Tuesday morning. It never turned up, we had to turn away our 12pm delivery and have it returned the following day.
After being promised we’d be first drop it then turned up as the last drop at 11:15, workmen on site for over a day with nothing getting done. Very costly and another delivery charge.
Unacceptable level of service, we will be following this up!

Extremely disappointing service from Speedy Hire.

We off-hired an item on 16th July, and despite numerous calls, follow-ups and repeated assurances that it would be collected, we still have not had the item collected (now 24th August...).

We have also still not received our deposit back, despite being reassured numerous times that both outstanding issues would be resolved.

We have been left storing and securing equipment that is no longer our responsibility, while repeatedly having to chase for updates. Communication has been poor, and every attempt to resolve the situation seems to result in another promise without any action.

This has taken up an unreasonable amount of our time and space. We simply expect a hire company to collect equipment once it has been off-hired and return any outstanding deposit within a reasonable timeframe.

We are still waiting for both the collection and our deposit to be resolved. We've received no communication back from the customer services contact email after multiple attempts. Very disappointing experience, and we would think twice before using Speedy Hire again.

They charge for delivery, and in the small print they charge again for collection.
I rented a wacker plate in York, which was working, but the "important safety instructions" were an illegible photocopy.
Although it was a weekend hire, they refused to arrange for Monday collection, I had to call again on Monday to arrange "off-hire". They gave Tuesday so I waited in with keys to the garage and they didn't show. I call to rearrange and they say they'll call before collecting, but then come round unannounced and the wife doesn't have garage keys. So I leave the equipment outside hidden behind a van and let them know. We get home to see their pickup guy leaving without the equipment. We show it to them and it's picked up! We get issued an off hire document but, guess what, refund of my £101 deposit is not automatic! I'm writing this after waiting 20 minutes on hold to be hung up on. I ended up driving to the depot whilst on hold a further 30 minutes to get my deposit back. No phone is ringing on the office when I arrive, still on hold. They didn't recognize my order number, need my surname. Need my card details, apparently, despite taking them at the start of the hire, then eventually return most of my deposit (a-ha! You forgot about the hire connection charge of £20 plus Vat, silly customer!). When I mentioned their system hanging up on me, they said "yeah, it does that"

...

I was going for two stars as I was actually able to complete the work, but they need to sort out their processes and their attitude.

The delivery and condition of the compactor were excellent; however, unfortunately, everything went downhill when it came to arranging its collection and obtaining a refund of my “refundable deposit”.
I agreed the collection date with the driver, but on the agreed day, nobody turned up. I then had to contact Speedy Hire, only to be passed between different departments. This was extremely frustrating, particularly as nobody seemed able to locate the order number or even confirm which branch the compactor had come from. Eventually, the compactor was collected, but this was more than a week later than the agreed collection date.
I am now also waiting for the refund of my “refundable deposit”. Once again, I had to chase Speedy Hire and contacted them on Friday 14/08/26. The person I spoke to said he would look into the matter and call me back, particularly after I questioned why I would be charged a collection fee. It is now the following Wednesday, and I have still received no response or update.
Had the website been clearer and the ordering process stipulated the pick up as a compulsory step, including fees, then I probably would of went somewhere else.

Hired access equipment from Ashford branch. Firstly, setting up an account online was impossible and therefore I was told I had to come to the branch to set up an account. Then managed to hire the access equipment and was told it will be delivered before 10:30am as I was the first delivery. I double checked this as I was only hiring the equipment for 1 day, so I needed an early delivery to get the job complete. In the end, it had not arrived by 12:24pm, so I was forced to call the branch and cancel the order as half of the day was gone! Lost the job, looked bad on me and my company. All I got was a call from customer services to apologise and they will use my experience to improve-good for them! No compensation from me losing the job or looking unprofessional!! Thanks a lot.

Sean and Steve at Meadowhall are great!! They set up and account last minute and gave the best price all at 4.45pm. Speedy Steve and Speedy Sean. Thank you so much guys. Well deserved 5 Star review

Used this company website to hire tools and were told they the day before they won’t have them in from the Reading depot. Had to tell the boys to not turn up to site despite them cancelling their personal plans to work. Worst of all I asked if they would have the stock in next week and they said most likely not. Why accept in the first place if you don’t have the inventory. Use HSS hire in the Selco stores much more competent.

The Milton Keynes powered access customer service is appalling. One of the staff shouted at me, "Oi, is that your van?" and then walked off. I assumed he wanted me to move it, so I did—and didn't even get a thank you. Staff members just walk around and ignore you. They all seem very aggressive and upset. I wouldn't recommend them and will no longer be hiring from them. I don't see how CCTV will help?

It started so well. Hired a wacker plate and mixer for a week online, paid including a £200 deposit. It arrived on the day asked and both machines worked well. Organised a collection via a quick call to the branch, who confirmed it was off hire and would be collected later that day (Friday) or on the following Monday. I cleaned down both machines and had done every I used them. They went back clean if not cleaner than I got them. Monday came and went, got a text on Tuesday to say we are collecting it. No show on Tuesday and eventually they turned up on Wednesday to collect it. Returned to depot that day and they say deposit refund on 3-5 days. That was nearly a month ago. Have contacted customer services via email and via their contact us section asking where my deposit is and why it has not been returned and nothing. The equipment and initial delivery was OK, but later communication and the refund of deposit are absolutely terrible.

Speedy hire Heathrow Vicount Way , 6 staff on duty all lazy and not bothering to attend to a customer waiting for
The past 15 alone at the desk. Most are fiddling with their phones and yawning
I had paid upfront for a wacker yesterday therefore a simple collection. Really poor service total ignorance of customers. Come on Management have a human touch.

I can't speak highly enough of David Miller at Speedy hire. When I had an issue with a broken cement mixer that hadn't been collected and replaced, David went well above and beyond to put things right.

As the driver, David took the time to personally get in touch with head office on my behalf and made sure the problem was sorted properly. He kept me informed throughout and clearly cared about getting the right outcome for me, rather than just passing the issue along.

This is exactly the kind of customer service that makes all the difference. David turned a frustrating situation into a genuinely positive experience, and it's a real credit to him and to Speedy Hire. Thank you, David – your effort and professionalism were greatly appreciated!

Fantastic service from start to finish - as a younger woman with no experience in hiring professional equipment, they walked me through everything without any condescension and with only the most positive and kind attitudes throughout. They offered help at every point that I was unsure, and gave advice beyond their required responsibilities. The price was extremely reasonable to the point where it was incredibly cheaper than it would have been to have gone anywhere else. Thank you so much for all your help!

Hired a 230mm trench rammer for a week from the Old Kent Road depot; they sent me a 280mm one. Only been able to do half the work needed as it’s too big for a large portion of the trench. Been ringing the depot for 5 days with no answer,,, customer service have sent several emails to the depot but still nothing. Shocking service, to have paid for a tool that’s not fit for the purpose I need it for as well as no ability to get through to the depot is unacceptable. Avoid at all costs.