SupplementGuys.Com Reviews 

16
TrustScore 2.5 out of 5

2.4

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2.4

Poor

TrustScore 2.5 out of 5

16 reviews

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2.4

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Rated 2 out of 5 stars

I'm Very Disappointed !!!

To whom this may concern,

I placed an order for 2 bottles of Stiff Nights 30 ct Back in March 2013. My order # and Tracking # is LZ108276110US. It is now the month of June and I still haven't recieved my order as yet. I ordered 2 Man Up Blister Packs since Dec 14, 2012 and I haven't recieved it yet. I called the postal service and gave them the tracking #. They said that they haven't recieved the parcel at all. The shipping # is 2567 and the tracking # is LN381941353US. The Phone # I called doesn't work, and this is not the first time this has happened. Now could someone please give me a call or at least reply to this email to let me know what's really going on, cause this is very frustrating and unacceptable.

Horace Abel
416-717-4526

June 11, 2013
Unprompted review
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Rated 1 out of 5 stars

supplementguys are ripoffs!

I placed two orders with this company, one on Feb 20 and the other on Feb 24. I received tracking info on the first package on Feb 21 but the info is bogus. I have sent 4 emails to the service department but they do not respond. This company has over $150.of my hard earned cash and they have no intention on sending my supplements. They are a complete ripoff. Stay away from them, they only respond here because they know the public is watching.

March 7, 2013
Unprompted review
Rated 1 out of 5 stars

Lousy Customer Service

I placed an order online to have the product shipped to an address that was different from my billing address since I would be at that location for two weeks. The following morning I learned that I wouldn't be at that address after all, so wanted to have the product sent to the billing address. I immediately emailed this request to customer support three times. No reply. The online shipping status update indicated for two days that the product had not shipped. I then called the 800 # (someone actually answered this time after about 5 minutes) and spoke with a person who assured me that if I had already sent an email request, no problem, the change of shipping address would be taken care of. Two days later I got an email notice that the package had shipped to, you guessed it, the original address. Now, of course, back to business as usual, no one answers the phone nor responds to my emails. Good prices, but the customer service totally sucks.

July 7, 2011
Unprompted review
Rated 1 out of 5 stars

Not what I ordered

I ordered a bottle of man up supplement. What I received was individual packs that were buy one get one free. The problem is that the buy one get one free packs we very close to going out of date, and also the potency is not the same as the regular pills in the bottle, so they do not work nearly as well. I would have preferred to have waited until they had a bottle in stock instead of receiving these buy 1 get 1 free packs, but I was never given that option. I will not be using them again.

May 16, 2011
Unprompted review
Rated 1 out of 5 stars

no good

Ordered 26th of April and after order did not arrive I checked online status which said canceled (no reason given). Contacted them by email and no response 3 days in. Such a joke

May 14, 2011
Unprompted review
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Rated 5 out of 5 stars

I LOVE YOUR SERVICE

I really like your service and i will buy more product from you guys thanks again

April 11, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

Phyllis,

Thanks for the Review! We appreciate your business and its customers like you that we are so lucky to have.

Thanks
Chris Myers
Customer Support
SupplementGuys.Com

Rated 1 out of 5 stars

Not Happy!

Made an order for two orders of Stiff Nights, And paid for two orders. 30 count each. Only recieved one order.
Paid my order to the Supplimentguys, but recieved my order from BLSUPPLEMENTS. Nothing was mentioned about crediting back my 2nd order to my credit card. This is not acceptable and poor business practice. You've lost my business.

April 11, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

Gary,

Your order was shipped from 2 different warehouses. You should have received 2 tracking notifications. The other 30ct will be delivered this week along with a male enhancement sampler we included for no additional charge since we had to send you 2 packages. You can always reach us 1-888-234-5159 8am-12am M-F 12pm-5pm Sat & Sun. Please email support@supplementguys.com if you need any further assistance.

Thanks
Chris Myers
Customer Support
SupplementGuys.Com

Rated 2 out of 5 stars

Ok but not great

I paid for a pack of "30" libigrow and received 25 . That's a disappointment

April 1, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

Hi Dave,

Thanks for the review! Libigrow comes in a 25ct display now so I am sure that is why you were shorted . I sent you the 5 Libigrow we owe you and a 10ct Male Enhancement sampler for men on the house. I apologize for the hassle and THANK YOU for your business.

Thanks
Chris Myers
Customer Support
SupplementGuys.Com

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Rated 4 out of 5 stars

did what was promised 99% of the time

I had a good experience buying from you guts just need a little better double checking to go along with your shipping. My last order was only half there so now you have to spend more for shipping

March 28, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

Michael,

Thanks so much for your business we really appreciate the honest review and hope you received the balance of your order fine. If you could email me at support@supplementguys.com with your shipping address I would love to send you some free products!

Thanks
Chris Myers
Customer Support
SupplementGuys.Com

Rated 5 out of 5 stars

Your products work & are incredible.

I was tired of Viagra,and all the others. They were overpriced gave me headaches and just did not seem to work in the moment I needed them to work.Stiff nights and Libigrow not only worked in the moment but last for at least 2 days.....No bull! I will continue to be a loyal customer and will stand by my review.
I feel like I am 21 all over again! Thanks for giving me back my Sex life and sex Drive!

March 23, 2011
Unprompted review
Rated 1 out of 5 stars

shipping of order

I ordered over 135.00 worth of product from supplement guys, tracking your order good is a unacceptable experience. no data, no contact number. Order was placed on March 16th , as of March 23rd no info, paid to ship fed ex 2 days.

March 23, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

Mr Williams,

Your order was flagged for review because you filed a chargeback on a previous purchase which you received the goods for and this chargeback was not closed and the goods were not returned. I authorized your order to be shipped in order to give you a 2nd chance because I understand mistakes do happen. We do not and have never offered Fed Ex 2 Day shipping. We offer FedEx Home Delivery which take 2-5 BUSINESS Days on AVERAGE as stated on our site. Our contact # is clearly posted on our site 1-888-234-5149 and we are available 8am-12am M-F and 12-5 on Sat and Sun. I show your order was delivered if you need further assistance . We always answer the phones and respond to emails. Anytime you have a problem call or email and we will make the situation right. We love our customers and are here to serve you guys.

Regards,
Chris Myers
Customer Support
SupplementGuys.Com

Rated 5 out of 5 stars

Awesome Pricing and Service !

I am just thrilled with my last order from SupplementGuys.Com and
Man have they made some changes. I have always been happy
With there pricing and product selection however I was waiting 1-2 weeks to receive my order when choosing free shipping. My last 2 orders arrived 2 days after making each purchase with the items being shipped the day I ordered them.

I called customer service to complement them on the great service and they informed me they just moved to a new 10'000
Sq ft customer service and warehouse. I was sent a
Free 24ct Power X As a bonus for being a valued customer.

They are also available 8am-12am Mon-Fri at 1-888-234-5149

Thanks
Chris Myers
Beverly Hills' CA
Personal Trainer To the Stars

March 20, 2011
Unprompted review
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Rated 1 out of 5 stars

What kind of service is this?

I also placed an order about five days ago and the tracking number they also sent to verify was unverifiable. I called, and only a voicemail answers. What is up with these guys? Now i have to call my card co. to get my money back. Waste of freakin time.

January 25, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

We had several packages misrouted by the USPS however those packages have all been delivered. We did have some issues with our phone system in January when we were moving to a new warehouse and switching PBX systems. However we always respond to emails within 24 hours and most of the time in 4-6 hours. We appreciate your business and ask that you email us at support@supplementguys.com ASAP so we can send you a bonus shipment. We are now shipping FedEx and 99% of all packages ship Same Day from multiple distribution centers throughout the US so you can have your order as quickly as humanly possible. This means if you are In CA your order will be shipped from our West Coast Facility. If you are on the east coast it will ship from PA.

Thanks
SupplementGuys.Com Customer Support Team

Rated 1 out of 5 stars

I ORDERED MORE THAN $ 200 IN MERCHANDISE AND THEY DO NOT RESPOND TO ME...THIS IS A FRAUD

I HAVE ORDERED MORE THAN $ 200 IN MERCHANDISE FROM SUPPLEMENGUYS, THEY SENT ME A TRACKING NUMBER THAT IS NOT RECOGNIZED BY USPS AND I HAVE TRIED TO CONTACT THEM FOR DAYS...THEY PHONE NUMBER IS ONLY A VOICE MESSAGING SYSTEM AND THEY HAVEN'T RESPONDED TO MY E-MAILS....THIS IS NOT SMELLING GOOD AT ALL

January 20, 2011
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

We had several packages misrouted by the USPS however those packages have all been delivered. We did have some issues with our phone system in January when we were moving to a new warehouse and switching PBX systems. However we always respond to emails within 24 hours and most of the time in 4-6 hours. We appreciate your business and ask that you email us at support@supplementguys.com ASAP so we can send you a bonus shipment. We are now shipping FedEx and 99% of all packages ship Same Day from multiple distribution centers throughout the US so you can have your order as quickly as humanly possible. This means if you are In CA your order will be shipped from our West Coast Facility. If you are on the east coast it will ship from PA.

Thanks
SupplementGuys.Com Customer Support Team

Rated 1 out of 5 stars

I ordeD something from Supplm guys at 2:00am Friday morn. The 5th it is Tuesday and I have e-mailed their "customer care" No Response! I've called their #several times and get sent to a voicemail all day long! I don't know if this compan

This company is a Fraud! They don't take calls, answer e-mails, just take your money. I ordered a product on the 5th (Friday) around 0200 AM and paid $22.95 for express mail 1 to 2 day delivery. It is Tuesday and they will not respond to calls or e-mails! They are Frauds and will be reported tomorrow by me!

December 16, 2010
Unprompted review
SupplementGuys.Com logo

Reply from SupplementGuys.Com

We had several packages misrouted by the USPS however those packages have all been delivered. We did have some issues with our phone system in January when we were moving to a new warehouse and switching PBX systems. However we always respond to emails within 24 hours and most of the time in 4-6 hours. We appreciate your business and ask that you email us at support@supplementguys.com ASAP so we can send you a bonus shipment. We are now shipping FedEx and 99% of all packages ship Same Day from multiple distribution centers throughout the US so you can have your order as quickly as humanly possible. This means if you are In CA your order will be shipped from our West Coast Facility. If you are on the east coast it will ship from PA.

Thanks
SupplementGuys.Com Customer Support Team

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