Takeaway.com 

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Rated 5 out of 5 stars

Did exactly what it promised. With the list of restaurants that were offered I found an Indian restaurant I had never used before with a high user review rating. The quality of the food was excellent... See more

Rated 1 out of 5 stars

I ordered my food online, and was told if I ordered over £24 the delivery was free. My order was £26 as confirmed in the email I received, and when the delivery driver came, he charged me £2 for deliv... See more

Rated 5 out of 5 stars

I have been using this service for some time, now, although I will be honest and admit that I usually use Just Eat most often. Takeaway.com is a great service; although the downside is not so many t... See more

Company replied

Rated 5 out of 5 stars

Always fresh hot so hot if it doesn't come in a bag it's too hot to handle chips are seriously great and burgers are too filling can never fully finish both

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Rated 2 out of 5 stars

Indian takeaway

Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time

August 25, 2016
Unprompted review
Rated 1 out of 5 stars

Poor

I ordered my food online, and was told if I ordered over £24 the delivery was free. My order was £26 as confirmed in the email I received, and when the delivery driver came, he charged me £2 for delivery on top. When I refused to pay, he asked me to ring Chans takeaway. They also insisted I paid the £2 as they said the website was wrong, despite the takeaway.com email. Obviously I refused and was appalled at this.

August 18, 2016
Unprompted review
Rated 1 out of 5 stars

Awful

I placed my order online and received an email confirming it had been received and passed to the relevant restaurant. Over an hour later still no food had arrived so I rang the restaurant to be told there were no orders in the kitchen and everything had been taken by the driver to be delivered. They then checked with the driver and said it would be with me within the next few minutes. Still nothing arrived so I rang again and was told the driver was in my street and should be outside. I then went outside and no-one was there. My mobile then rang and it as the driver on foot walking down my street!! When he got to me he apologised and said he had been given the wrong door number and had been going up and down trying to find me! At no point did I get told this on the phone or did they even double check my details. I then checked my original order to make sure I had put everything correct - which I had. So nearly two hours later my food arrived - still hot which was unbelievable, but I would NOT recommend these to anyone.

August 15, 2016
Unprompted review
Rated 5 out of 5 stars

First time I have used takeaway.com

Did exactly what it promised. With the list of restaurants that were offered I found an Indian restaurant I had never used before with a high user review rating. The quality of the food was excellent so the app had helped me to find what will now be my new first choice for Indian food. After I ordered someone from takeaway.com called me to let me know that the restaurant was exceptionally busy and would take 1 hour rather than the suggested 40mins that the app suggested. I was offered the opportunity to cancel which I declined. The food arrived within the hour so overall very impressed.

August 14, 2016
Unprompted review
Rated 5 out of 5 stars

Very good thanks

August 11, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Trevor,

Thanks for your great review! We look forward to seeing you order again soon.

With kind regards,
Sarah
The Takeaway.com Team

Rated 5 out of 5 stars

Great

Top food great service

August 8, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Stanley,

We are glad to hear that you had a great experience using our service. Thank you for your nice review!
We hope to see you ordering again soon.

With kind regards,
Pri
The Takeaway.com Team

Rated 5 out of 5 stars

Trusted

Yes well done.

August 6, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Luke,

Thank you for taking the time to leave us a fantastic review. We’re happy to hear that you found our service trustworthy.
We look forward to seeing you order again soon!

With kind regards,
Pri
The Takeaway.com Team

Rated 5 out of 5 stars

Super pizza

Very quick service good price an pizzas are delicious

August 5, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Michelle,

We’re delighted to hear that you have enjoyed ordering with us and the pizzas were delicious.
We hope to see you ordering again soon!

With kind regards,
Pri
The Takeaway.com Team

Rated 5 out of 5 stars

Best burger and chips in TOWN!!!

Always fresh hot so hot if it doesn't come in a bag it's too hot to handle chips are seriously great and burgers are too filling can never fully finish both

August 4, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Tracey,

Thank you for your fantastic review! We look forward to seeing you order something delicious again soon!

With kind regards,
Sarah
The Takeaway.com Team

Rated 5 out of 5 stars

Very good

Easy to order and pay online. Food came quickly.

August 1, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Karen,

Thank you for your fantastic review! We are very happy to hear that you found our website so easy to use and we look forward to seeing you order again soon!

With kind regards,
Sarah
The Takeaway.com Team

Rated 5 out of 5 stars

Zaal

excellent
I would recommend as proper well cooked indian cuisine.
Food arrive hot and polite delivery personal

July 30, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Jacqueline,

Thank you for your nice review! We are glad to hear your order arrived hot and you enjoyed it.
We hope to see you ordering again soon.

With kind regards,
Pri
The Takeaway.com Team

Rated 5 out of 5 stars

top site no problem

Brilliant and good

July 28, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Ian,

We’re delighted to hear that you found our service brilliant. Thank you for taking the time to leave us a fantastic review. Hope you enjoyed your meal as well.
We look forward to seeing your next order again soon!

With kind regards,
Pri
The Takeaway.com Team

Rated 5 out of 5 stars

Great

Just wish they had more take aways on there as it's a great site to use

July 26, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Kelly,

Thank you for your great review! We are working hard to expand our restaurant database, if you have any recommendations, be sure to let us know via https://www.takeaway.com/add-restaurant

We look forward to seeing you order again soon!

With kind regards,
Sarah
The Takeaway.com Team

Rated 1 out of 5 stars

Worst Takeaway experience I've ever had

I placed an order at 22:56 on Monday 25th of July, for a chinese through takeaway.com to a restaurant called China Garden. I didn't know at this point takeaway.com closes their customer service at 11pm. so I receive a confirmation email saying my order has been processed and sent to restaurant - China Garden. So I call China Garden and I spoke to a guy who was really rude to me, arguing on the phone interrupting me saying he has not received my order I rang a total of 5 times to keep checking if order had came through and he hung up on me twice. I am appalled and shocked, I work in a call centre and if I spoke to my customers like he spoke to me I wouldn't have a job. I think he clearly received my order it was the end of the night and so he thought it would be better to lie to me and say he hadn't received it so he could go home early. At this stage all I'm able to do is email takeaway.com because according to the website and the email i received for urgent enquiries contact the restaurant directly. I can honestly say I am irate, I've been charged for my order, I've got no food and I've got to wait until tomorrow before getting a response, I will be reporting the website for having appealing customer service and not having any means in place to offer assistance to someone who works 11 hour shifts and wanted to order some damn food

July 25, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Andy,

Thank you for your review of our service. We are very sad to hear that your order was not delivered and that your experience with the restaurant was so negative.

As you stated, our contact centre unfortunately closes earlier on weekdays. However, we only allow restaurants to stay open to accept orders via our website if they are able to receive the orders electronically and have done so reliably in the past. Therefore, to ensure your negative experience does not happen again, we will disable the out of hours ordering for this restaurant whilst we investigate and work towards improving our service together.

I see that my colleague has already dealt with your specific order. We do hope, that despite the troubles and inconvenience that you suffered last night, that we will still be able to see you ordering using our website again.

With kind regards,
Sarah
The Takeaway.com Team

Rated 5 out of 5 stars

better than hungry house or just-eat!

comparing just-eat or hungryhouse, i find takeaway.com as the best as the minimum buy is less compared to the mentioned sites.

July 25, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear G.K,

Many thanks for your great review! We look forward to seeing you order again with us soon!

With kind regards,
Sarah
The Takeaway.com Team

Rated 3 out of 5 stars

Thanks but no thanks.

Ordered here twice. First time the food was rubbish but the service from Takeaway.com was great. Second time no food was forthcoming with just a cryptic mail coming from the site. So 50/50 performance, but, nothing that would make me order here again.

July 25, 2016
Unprompted review
Takeaway.com logo

Reply from Takeaway.com

Dear Steve,

Many thanks for your review. We are really sorry to hear that you've had an inconsistent experience of our service. We are working to improve that and hope, that despite your experiences, we can see you ordering on our site again in the future.

With kind regards,
Sarah
The Takeaway.com Team

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