Reasonable mobile phone, to not get free delivery when spending almost £90 is a bit unusual these days but Amazon had increased the mobile price by £40 since I purchased one for someone else 8 weeks a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I emailed sales (as per website guide)& queried pricing difference between what I paid & the web page & requesting a refund of the difference. To date, no reply, or refund, has been received.(6days)... See more
Company replied
I ordered a Gigabyte Windforce RTX 5080 OC off Box for my first PC build. It was cheaper than all other sellers including Amazon, Scan and Overclockers and had free delivery, which took an impressive... See more
Company replied
The Acer Laptop arrived promptly & was very pleased to see Acer have changed the position of very troublesome charging Port with new design . The after sales from Box was impressive wit... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer Accessories Store
- Computer and Accessories Store
- Electronics Store
- Video Game Store
About Box.co.uk
Written by the company
Box.co.uk is one of the UK’s most trusted online retailers for technology, gaming PCs, laptops, and home electronics. With over 1 million happy customers, we’ve built our reputation on expert advice, fast delivery, and unbeatable value.
Huge Range of Tech
We stock thousands of in-demand products from top brands, including ASUS, MSI, Lenovo, HP, Samsung, LG, Microsoft, and Apple. From custom gaming PCs and high-performance laptops to monitors, tablets, PC components, printers, and networking gear — we've got you covered.
Trusted for Gaming and High-Performance Tech
Box is a go-to destination for gamers, content creators, students, and professionals. Whether you're building a workstation, setting up a gaming rig, or shopping for everyday tech, you'll find what you need here.
Next-Day Delivery & UK Dispatch
Many of our bestsellers are available for fast, next-day delivery across the UK. We keep our own warehouses stocked so you can get your tech, fast and reliable.
Customer Support That Cares
Our expert team is on hand to help — before and after you buy. Whether it’s choosing the right graphics card, getting help with a return, or tracking your delivery, we’ve got your back.
Hassle-Free Returns
We offer a flexible 28-day returns policy and a simple process to make sure you’re never stuck with the wrong product.
Sustainable Choices
Looking to reduce your impact? We offer a growing selection of refurbished tech to help extend product life and reduce e-waste — a win for you and the planet.
What You Think Matters
We value every review and use your feedback to improve. We’re proud to be rated highly by customers who trust us with their tech needs — and we’re just getting started.
Contact info
Unit 10 Woodford Trading Estate, IG8 8HF, London, United Kingdom
- 020 3337 8950
- customerservice@box.co.uk
- www.box.co.uk
Tech Deals, Refreshed Weekly
4.0
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great customer service
I've now used Box a couple of times now with no problems, online ordering is straight forward on a well laid out website. No problems with deliveries and Great customer service.
August 2, 2026
Unprompted review
Can’t fault the service at all
Can’t fault the service at all, processing order and delivery was super quick and my product is working brilliantly. Highly recommend.
August 7, 2026
Unprompted review
Efficient and reliable.
September 2, 2026
Unprompted review
Reply from Box.co.uk
Dear Karen,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you experienced efficient and reliable service with us. Providing a smooth, hassle-free process from order to delivery is always our top priority.
We truly appreciate your business and look forward to helping you with your tech needs again soon!
Kind regards,
5080 goodness
First time buying from box.
RTX 5080, delivery was fast and package undamaged prefect, great performance GPU and great price thanks box.co.uk. highly recommended
July 29, 2026
Unprompted review
Reply from Box.co.uk
Dear Scott,
Thank you so much for taking the time to share your feedback, and welcome to Box!
We are thrilled to hear that your very first experience with us was a success! Getting your new RTX 5080 delivered fast, securely packaged, and at a great price is exactly what we aim for. Enjoy the awesome graphics performance - it's an incredible card!
We truly appreciate your high recommendation and look forward to serving you again for your future tech upgrades.
Kind regards,
Reply from Box.co.uk
Dear Sotris,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that your order arrived swiftly within two working days. Getting your tech to you quickly and reliably is always our top priority.
We truly appreciate your business and look forward to helping you again in the future!
Kind regards,
I ordered 512 GB micro SD express
I ordered 512 GB micro SD express, extremely happy with it delivery was delayed but they refunded me my express delivery fee back thanks
September 4, 2026
Reply from Box.co.uk
Dear Faisal,
Thank you for taking the time to share your feedback with us!
We are so glad to hear that you are extremely happy with your new micro SD express card! While we regret that the original delivery was delayed, we are pleased our team was able to resolve it quickly for you by refunding your express shipping fee.
We truly appreciate your understanding, your business, and your positive review. Enjoy your new storage, and we look forward to serving you again in the future!
Kind regards,
Na na
The only reason I’m writing the review if being I’ve been bombarded with emails daily to leave a review. To be honest I’d never normally leave a review good or bad. How ever the emails are annoying and the service has been poor. I bought a synology box and x4 12 tb HDD cards which I’d paid ever for delivery for a Friday. I didn’t get any confirmation on delivery until I chased. The customer service bloke says I’ll get the money back and hangs up. What’s worse I have two of the four HDD cards arrive and two are faulty it’s now 10 days after my initial delivery date and I only just received and email from customer services with instruction in what to do in order to hopefully exchange the product. So there is you review now please stop emailing me daily.
September 4, 2026
Reply from Box.co.uk
Dear Na,
Thank you for bringing your experience to our attention, and please accept our sincere apologies for the multiple issues you faced—from the repeated review requests to the delivery delays, poor phone support, and receiving faulty drives.
We completely understand your frustration. When you pay extra for guaranteed Friday delivery, you expect your full order on time without having to chase us down, and receiving defective hard drives only made a bad situation worse. Furthermore, the dismissive phone interaction you described is unacceptable and falls far short of our customer service standards.
We are actively adjusting our system settings to immediately stop any automated review reminders sent to your email. We are also investigating our call logs to address the phone issue and ensure no customer is ever brushed off.
Regarding your Synology setup and replacement drives: we want to ensure your exchange is handled as swiftly as possible. Senior support is monitoring your case to ensure your returned items are processed without further delay and your delivery fee refund is completed. If you need any direct assistance moving forward, please reach out to us at customerservice@box.co.uk.
Thank you for your candid feedback - it highlights clear operational failures that we are working immediately to fix.
Kind regards,
I ordered 2 hard drives
I ordered 2 hard drives, 2 day express delivery. Cancelled the order in writing 6 days later. Confirmed cancellation by email, and again for a third time almost 2 weeks after that in reply to a further request for advice. Both previous cancellations were pretty emphatic. The sent them anyway, charger me and have not answered any of my complaint email.
AVOID THIS COMPANY !!
September 9, 2026
Reply from Box.co.uk
Dear David,
Thank you for bringing this to our attention, and please accept our sincere apologies for the clear failures in handling your order cancellation.
We completely understand your anger and frustration. If an order is canceled in writing - especially multiple times - it should never be dispatched or charged. Receiving the items regardless and experiencing delays in our response to your complaints is entirely unacceptable.
We are currently managing an exceptionally high volume of customer inquiries, which has impacted our response times. However, resolving your issue is a priority for us.
A member of our Customer Support team will be reaching out to you directly via email to take full ownership of your case. They will assist you with setting up a hassle-free, prepaid return for the hard drives and ensure your full refund is processed swiftly.
We appreciate your patience while our team contacts you directly to make this right.
Kind regards,
Reply from Box.co.uk
Dear M Kowalski,
Thank you so much for the fantastic 5-star review!
We are thrilled to hear that you got the best price on the market alongside fast delivery. Bringing our customers great value and swift service is what we strive for every day.
We truly appreciate your business and look forward to welcoming you back for your next tech purchase!
Kind regards,
It was very quick and easy to do
It was very quick and easy to do. The item came in perfect condition, the box the device game in was damaged but that didn't matter at all. Very happy with my device at a great price.
September 8, 2026
Reply from Box.co.uk
Dear Jake,
Thank you so much for taking the time to share your review!
We are delighted to hear that you had a quick and easy shopping experience, secured a great price, and that your new device arrived in perfect working condition. We do apologize that the outer box arrived slightly damaged in transit, but we are glad the device inside was completely unaffected and that you are happy with your purchase.
We truly appreciate your business and look forward to serving you again for your future tech needs!
Kind regards,
Only docked 1 star as had to ask for a…
Only docked 1 star as had to ask for a VAT invoice
September 8, 2026
Reply from Box.co.uk
Dear Customer,
Thank you for leaving us a 4-star review!
We are glad to hear that you had a overall positive experience with us. However, we sincerely apologize for the inconvenience of having to reach out to request your VAT invoice. We know how important smooth record-keeping is, and we appreciate you bringing this to our attention.
We are currently working on streamlining our automatic invoicing process to ensure this is hassle-free for our customers in the future.
Thank you again for your valuable feedback and your business, and we look forward to serving you again on BOX!
Kind regards,
Reply from Box.co.uk
Dear Slawomir,
Thank you so much for the 5-star review!
We are delighted to hear that you experienced fast delivery with your order. Getting your tech to you as quickly as possible is always a top priority for us.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Scammers please do not buy from this…
Scammers please do not buy from this company! I ordered a motherboard and they put the wrong name and address on the delivery. There for dpd sent the parcel back to them, i rang from the 4th to the 11th everyday just for them to keep telling me that the parcel wasnt received back to them yet and once it is they would reship it back out to me, on the 12th i rang dpd and they confirmed that the parcel was delivered back to them on the 9th yet they repeatedly told me that it wasnt. I disputed the payment with my bank and now have to wait to see if i can get my money back altho i am not very hopeful
September 4, 2026
Unprompted review
Reply from Box.co.uk
Dear Jay,
Thank you for bringing your experience to our attention, and please accept our sincere apologies for the stress, frustration, and miscommunication surrounding your delivery.
We completely understand your frustration when dealing with address discrepancies and conflicting tracking information. We want to assure you that we are a legitimate business and take allegations like this very seriously.
We are currently managing higher than normal inquiry volumes, which unfortunately contributed to a delay in our team verifying that DPD had returned the parcel to our warehouse on the 9th. However, as requested, our team is already in the process of re-shipping your motherboard to your corrected address so you receive your item as quickly as possible.
Regarding the bank dispute you initiated: because a formal chargeback process temporarily freezes the funds on the payment processor's side, a member of our Customer Support team will be reaching out to you directly via email today. They will guide you through the next steps for your reshipment and help resolve the payment hold so we can ensure everything is settled smoothly.
Thank you for your patience while our team contacts you directly to resolve this for you.
Kind regards,
easy to order and straightforward .thanks
easy to order and straightforward no messing,the asus vivobook 15 is working great and very fast compaired to my old dell .the price was the best i could find on box after days of shoping around for the same one and even arrived early and well packaged. thanks
September 8, 2026
Reply from Box.co.uk
Dear George,
Thank you so much for taking the time to share your review!
We are thrilled to hear that your shopping experience was straightforward and hassle-free, and that you bagged the best price after shopping around. It is fantastic to know your new ASUS Vivobook 15 arrived early, well-packaged, and is delivering such a huge speed upgrade over your old Dell!
We truly appreciate your business and your recommendation. Enjoy your new laptop, and we look forward to serving you again at Box!
Kind regards,
SCAM ALERT
If this is not a ploy to keep people's money in their bank accounts so they can get some interest then I don't know what it is.
Bought a phone from these scammers, after 5 days of not bothering to post the item and numerous unanswered emails, got an email yesterday, on the 6th day that item is not on stock I will be get a refund within 10 working days. But the same item is still on sale at thier Web site trapping other people to pay for it knowing it is not in stock,just think they want to keep your money in thier account for interest
September 6, 2026
Unprompted review
Reply from Box.co.uk
Dear Customer,
Thank you for leaving your review, and please accept our sincere apologies for the frustration caused by the cancellation of your phone order and the delay in communication.
We completely understand your anger when an order is canceled due to stock issues, especially when accompanied by delayed responses. However, we want to assure you that we are a legitimate business and never hold customer funds intentionally for financial gain.
We are currently managing an exceptionally high volume of orders and customer inquiries, which unfortunately led to a delay in responding to your emails and updating our inventory system. What occurred was a temporary stock sync error between our warehouse and website, which our team has now corrected to prevent future issues.
To resolve this and ensure your refund is fully confirmed, we would like to review your account right away. However, we are unable to locate any order details or previous correspondence using the information provided in this review.
Please contact our Customer Support team directly at customerservice@box.co.uk with your full name, email address, or order reference number. Once received, a team member will immediately trace your transaction, provide your full refund status, and assist you further.
Thank you for your patience, and we look forward to assisting you directly.
Kind regards,
If i could rate it lower i would!!!
Yet again another review because the only way you get contact out of this company is if you leave a bad review! How convienent! They are by far the WORST company i have ever dealt with still waiting 2 weeks for a refund for a large amount of money, told me i was getting it on friday, friday came got told to wait 3-5 days for it to be processed, just before the weekend so that i could not contact them over the weekend because they are “closed” how convienent again! I would urge anyone that is waiting for a refund from them to dispute it with the bank or payment company they used as i have now had to take further steps in retrieving my money back from this horrific company. DO NOT USE THEM company should be shut down!
August 28, 2026
Unprompted review
Reply from Box.co.uk
Dear Ellen,
Thank you for bringing your ongoing frustration to our attention, and please accept our sincere apologies for the delay and poor experience you have had regarding your refund.
We completely understand how exasperating it is to wait two weeks for a large sum of money, especially when set expectations for processing times have missed the mark. We are currently experiencing an exceptionally high volume of customer inquiries, which has regrettably slowed down our communications and response times, but we fully recognize that this is no excuse for leaving you without clear answers before the weekend.
Because you have mentioned opening a dispute through your bank or payment provider, the transaction is now managed under a formal chargeback process, which places a temporary administrative hold on the funds.
To help us locate your account, confirm the exact status of your refund, and guide you through the dispute process, please reach out directly to our Customer Support team at customerservice@box.co.uk with your full name and order number. A member of our team will prioritize your email and contact you directly to assist you further.
Thank you for your patience while we work to resolve this for you.
Kind regards,
The worst experience off all time…
The worst experience off all time buying online from box.co.uk I bought them from first time
I ordered a monitor MSI QD OLED monitor worth 700£ + I paid for fast shipping
I ordered last Friday and them send me a wrong item on Wednesday them send me not a monitor but a pc cooler fan worth 20£ I been contacting them everyday where is my order and them bin saying it’s should arrive next day all the time. im totally felling I have been scammed, them destroy my mental health I have depression now that monitor was my dream I just hope soo I get a refund for my item finger crossed
September 11, 2026
Unprompted review
Reply from Box.co.uk
Dear Istavan,
Thank you for leaving your review, and please accept our most sincere apologies for the severe disappointment and distress this situation has caused you.
We completely understand how heartbreaking and deeply frustrating it is to invest £700 in a dream monitor and pay for fast delivery, only to receive a completely different item. Getting conflicting updates on top of that is entirely unacceptable, and we are truly sorry for the anxiety this has put you through.
We want to assure you that Box is a legitimate retailer and we are committed to making this right for you as a matter of urgency.
To resolve this immediately:
Direct Support: Please email our Customer Support team directly at customerservice@box.co.uk with your order number and "URGENT - Incorrect Item Received" in the subject line.
Priority Handling: A dedicated team member will contact you directly to take full ownership of your case. They will immediately arrange for the return of the incorrect item, verify our warehouse stock, and coordinate either an expedited reshipment of your MSI OLED monitor or a full refund - whichever option you prefer.
We are currently managing a high volume of inquiries, but your email will be prioritized so we can resolve this for you as quickly as possible.
Kind regards,
Unable to fulfill order and awful service
Placed an order with express delivery so the item would arrive within 2 working days. A day or two after the expected delivery date, I queried where my item was as I had not received an update. I was advised that they were unsure how long delivery would be as they were trying to source this from elsewhere. Following on from this, I submitted a formal complaint. A few days later. I hadn't received a reply regarding the complaint but I was sent an email to say they were unable to fulfill my order and I would be refunded. Awful experience all round.
September 7, 2026
Reply from Box.co.uk
Dear J. Hunt,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustrating experience and poor communication surrounding your order.
We completely understand how disappointing it is to pay for express delivery, face unexpected delays while stock is sourced, and then have your order canceled without a timely response to your formal complaint. We are currently managing an exceptionally high volume of inquiries, which regrettably impacted our email response times and delayed our updates to you.
We can confirm that a full refund for your order - including express delivery fees - has been processed back to your original payment method. Depending on your bank's processing times, these funds should already be back in your account or clearing shortly.
We deeply apologize for failing to meet our usual service standards and for the hassle this caused you. Thank you for your patience while we finalized your refund.
Kind regards,
Best price available for my new Omada…
Best price available for my new Omada switch. Delivery a lot quicker than quoted. Perfect.
September 7, 2026
Reply from Box.co.uk
Dear David,
Thank you so much for the outstanding review!
We are thrilled to hear that you got the best price on the market for your new Omada switch and that delivery arrived even quicker than expected. Delivering great value alongside speedy service is always our goal.
We truly appreciate your support and hope you enjoy your new hardware!
Kind regards,
Your custome service was polite
Your custome service was polite , but limited, and let down by the parcel delivery. The courier initially delivered it to the wrong address. Having been told by email that it had been delivered, and I had not received it, I was very anxious. It was a high value and fragile price of equipment, so I was very concerned when the photo showed the careless way it had been left, and flimsy packaging. I eventually received it with no further notification, or apology.
September 2, 2026
Reply from Box.co.uk
Dear Penelope,
Thank you for leaving your review. We are glad to hear our customer service team was polite, but we sincerely apologize for the anxiety, lack of communication, and courier failings you experienced regarding your delivery.
We completely understand your concern. When you order high-value, fragile equipment, receiving a delivery notification with a photo showing poor placement at the wrong address is deeply stressful. You should have received immediate reassurance, proper notification, and a full apology once the parcel was redirected.
Please be assured that your delivery is currently under formal investigation with our courier regarding the misdelivery and parcel handling. We are also reviewing our internal notification processes so customers aren't left in the dark during an ongoing transit issue.
Our Customer Support team is actively monitoring this case and will contact you directly via email with an update as soon as the courier investigation concludes.
Thank you for your patience while our team works to resolve this thoroughly with the delivery network.
Kind regards,
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