TUI Reviews 

Staff very helpful and knowledgeable. As I am eighty now, I need all the help that I can get. On my previous cruise with you , my problem with my cabin was resolved promptly which was much appreciate.

We always choose to go with TUI if we can to our destination. We have never been dissapointed. However we always check reviews on the area and hotels on our choosen destination etc.

Very uncomplicated experience.

Title: Payment taken, then price hiked an hour later! Great staff let down by a broken system.

I recently called to book a family holiday and dealt with a truly fantastic team on the phone. We went through the entire process, and I paid in full, thinking our holiday was sorted.

Sadly, I received a call back an hour later only to be told "the system says no." Apparently, TUI's dynamic pricing engine shifted the price up midway through the process. Surely, once a company takes your full payment, the deal is secured?

I feel really sorry for the lovely phone team. They did a great job and were highly professional, but they clearly have absolutely zero support from the faceless TUI head office.

To make matters worse, when I asked how I could raise this issue, I was told TUI only has a complaints team for post-travel issues. There is literally no one you can speak to who can help when their actual sales process is broken.

I am a very disappointed and previously loyal TUI customer. You need to fix your pricing systems and back up your frontline staff.

It was so easy and quick, very helpful

Tui Blackpool office were excellent. Cindy from that office was very attentive and helpful during the booking process and I cannot fault the service provided

Very knowledgeable

Good experience booking on line with an extra £200.00 off as well which was even better

Very thankful to TUI for looking after myself and my family when our flight was delayed by 31 hours. It was through no fault of TUI, but an air traffic control data processing issue which led to some 2000 flights being cancelled. We were taken to a hotel for an overnight stay with a rescheduled transfer and flight. The whole process was stress-free with no issues at all. Would thoroughly recommend TUI.

App kept us up to date on arrangements. Got there and got upgraded to all inclusive and had a second hotel that was even better 😊😊

Your in store staff said there would not be a £300 discount this year and lo and behold the day after booking we get a call to make us aware of a £300 discount on cruises. An absolutely joke. Logged a complaint and no reply. Won’t be coming back to Tui after this.

Our experience of booking with TUI was first rate ,really professional, friendly and approachable,put us at ease with everything,

Great hotel great location flight and transfer were horrific there and back

Very helpful & gave us all options available.
Called us back after researching our queries.

Quick and easy to book . With enough time for us to get the holiday paid
We have booked marella before and had a great time. The only thing is that we cannot get the seats on thw plane we would like wich are the premium seats. They were not avaiable when we booked. Which would for us put the icing on the cake

Amazing staff on the cruise

Very easy changing cruise from one destination to another. Very small change fee compared to cancelling original destination. Thank you

Having to contact TUI for advice on airport assistance was given answers to my questions

Always go to the store more personal and helpful service.
Travel agent always friendly and can always guarantee a good hotel with tui