I was charged more than the regular price, my discount was not applied and I was over charged $350 at first. I faxed a copy of the PC ad off the website to show the price I should have paid and an Excel Sheet with a break down of all costs including taxes to the sales person. He lowered the price but still over charged me almost $200. I was charged the regular price of the parts and the discount was still not applied. I faxed him the papers again, he reviewed them again and finally got it right. Also, I had to request he send me a invoice because he wasn't planning on sending me one after I placed the order. It seems strange to me that I had to request an invoice, almost as he knew I was over charged was going to wait until the payment was complete before I correct the amount. Pretty much every question I asked him took 8 - 10 minutes to find an answer and half the time his answer was "I don't know". This whole process took 2 weeks to solve, 3 weeks since I purchased the PC and I am still waiting for the refund. It will probably take a while to receive the refund because the sales person told me there is only 2 people at the company working in the refund department and there is a back log of customer to refund. The sales person also said this doesn't happen very often which totally contradicts his other statements.