Toolnation Reviews 

Order #18000027788 - €54.60 for Fire Blanket ordered 25/08/2026, advertised as in stock 1-3 days. 12 days later, nothing shipped, no tracking number.

Emailed the company+ contact form, no reply within 48h as per their own T&Cs. Phone support +31 85 237 15 03 unavailable.

Company: Handelsonderneming Dirks B.V., Prins Mauritslaan 120-124, 6191 EJ Beek.

I have now opened PayPal Item Not Received case for €54.60 refund. Will update review if resolved.
UPDATE: Matter resolved immediately by PayPal in my favour.
I am reminded of a quote by Samuel Beckett re: Toolnation: - Anyone can turn a blind eye, but who knows what the ostrich sees in the sand? -

Appalling customer service. Long wait times after order placed with zero communication. Avoid at all costs. Won’t be ordering from them again.

Great selection, delivery a bit on the slow side but when I emailed they got straight back. Probably not great if you need the next day, but the tools are often a good bit cheaper than other sites so it pays to wait for a week or two

Don't buy it under any circumstances. They don't respond to messages, they say they haven't seen it, but then they did. Returning the item is a real problem.

Only gave 1 star because there’s no option to give 0 stars. After being told that I had successfully cancelled my order because it taken so long to process I bought the item elsewhere, only to be told that I can’t cancel and now the item I no longer need but have to pay for still hasn’t been shipped 10 days after ordering.

Stay away from this Company. They don't have the goods they are advertising. They need to procure them first. They lie through their teeth about dispatching items. Goods eventually arrive but far too late.

I ordered a product that as in stock, Received an email a week later to say that it would not be delivered until the next week. Now they say it will not be delivered for a further week. I could have ordered it from amazon and been delivered in four days whereas this company said delivery in 48 hours.

Needed an urgent spare part so that I could continue with a job - in stock on the website. Over a week later nothing sent. Followed the instructions on the super hard to navigate website to inform them in writing using the impossible to find customer service form, of my order cancellation and then 48 hours after my cancellation notified of the shipment.
Now have to go through all the hassle of returning item that I cancelled.
Slow and shoddy, impenetrable service.
I prefer to support businesses outside of Amazon, so used another supplier who also has stock and shipped next day.

Ordered a product that was in stock. Waited a week, received an email that there was a delay. I have been played, bad company that does this all the time and especially to new customers that could actually be returning for more business. Never again! Pay a little more for reliability!!!

ordered on 15/12/25 as website says item in stock ready to dispatch. still waiting 25/12, no communication…….. message on website don’t call us we are busy!

I ordered Saturday evening a cable Roll from Runpotec it already arrived today Tuesday 2 workingdays after orderprocessing, Fantastic - Love it - super service.

I wish I had consulted Trustpilot before ordering a table saw from this company. My experience is exactly the same as all other complainants; item supposed to be in stock and ready to ship in a few days. Then you get an e-mail saying that there is a delay. Almost three weeks later no product and no updates from Toolnation. They won't answer e-mails, etc. NEVER AGAIN. I am now in the process of trying to get my money back (almost €600)

They say items are in stock - they are not
They say you cant cancel an item because its left, this is untrue.
They have a CH website so you think they are in Switzerland this is untrue, they are in Holland.
The customer service people lie to you.
The customer service people take days to respond.
I will never use them again

Although the webpage claims that articles are in stock, I got a mail that delivery will be delayed because the article is out-of-stock. Probably yet another dropshipping company. First, single and last time I ordered on this shop.

Never AGAIN,
1) The tools I ordered were marked as "in stock." However, after several days, I received an email informing me that the delivery was delayed. As a result, I decided to cancel my order. Despite this, the items were shipped the very next day.

2) I then wanted to return the items, but there was no free return option. Since the package had to be sent back to the Netherlands, the return shipping cost around €15, which I had to cover as the customer. Even after multiple emails with customer service, nothing changed—Toolnation stubbornly stuck to their policy.

3) When I took a closer look at the prices, I realized they were about 30% higher than those of other suppliers.

I will never order from Toolnation again!

I used .nl website until I found out that they also have .com for english :)

It's fine, had been buying different tools from them through the last years from small makita hand tools to larger machineries like.

Unreliable delivery times.

Cowboys - so many dark patterns here it's almost a black hole

False Sense of Urgency: Promising a delivery time of 1 to 4 days which was not met.
Hidden Costs: The deal for the charger and batteries was only available on the Dutch website, not the French one.
Obstruction: Non-functional phone numbers and refusal to provide order information due to data protection issues.
Bait and Switch: Advertising a deal that was not available on the website you used.
Forced Continuity: Difficulty in obtaining order information because you did not set up an account.

Do not use this outfit - reported to

European Consumer Centre (ECC) France:
Website: ECC France
Phone: +33 1 42 61 54 87

European Consumer Centre (ECC) Netherlands:
Website: ECC Netherlands
Phone: +31 30 232 6440

European Commission Online Dispute Resolution (ODR) Platform:
Website: ODR Platform

Note: Toolnation mentions this platform but states they are not obliged to participate in dispute settlement procedures!

I think this tells you all you need to know

The only thing that went right was I eventually got what I ordered. I spent nearly 1500 euros on tools that took nearly a month. As you may have guessed, the company is based in the Netherlands not Switzerland. So on their website where it says 3-4 days delivery it’s a lie. When you call them they lie to you. Over and over and make excuses. One of the tools I bought was a festool TS60, the box came and it was a master edition which meant an extra blade, to no surprise it wasn’t in there. After two weeks of still having no tracking number because the parcels weren’t sent, they wouldn’t give me a refund, they just kept saying my order had been processed for delivery. Which was another lie. If you want a fast reliable Swiss company, use Galaxus. Avoid tool nation at all cost unless time and rude customer services is what you look for when buying online.
As they’re at the top of Google and are a big company you’d think they’d be reliable. I wish I read the reviews before going through a month of stress wondering if I was ever going to get the tools I purchased.
On the phone they told me that it was legal for them to have a Swiss website and that they’ve had it for 10 years. Whether that is true or not, it is a lie!

Be careful! I bought the tools about 2 months ago, the next day I realized that the promotion did not apply to my country, it was just an advertisement for everyone. It turned out that this item is not in stock and will not arrive on time and the waiting period is weeks. I asked to cancel this transaction and refund my money, but I did not receive a refund. No response. I was sent from one to another. I finally asked my bank to handle the refund. The bank opened a case against toolnation and I got my money back after two months, only thanks to the bank. It seems that this company does not want to give the money back on time because it uses this money, orders products on a regular basis, deceives people that the shipment will be at your place in 3 days, that the product is available in the warehouse and that's how the system works. I don't recommend it, be careful.