i had made a hash of the order and double ordered an item which I was going to sort out the following morning,when I did I found that they had already spotted my mistake and had already sent an email to me pointing out a possible over order on my part and giving me alternative solutions.
I had not been looking forward to having to go through being push from pillar to post trying to sort my mess up out but to my surprise the staff were helpfulness itself and everything was sorted out super fast.
I am a very 'Happy Bunny'.
i would recommend Total Warehouse for total costomer satisfaction based on my experiance with them. delivery is first class and the way they handled my queries over the phone was first rate.
Excellent service arrived almost as I signed off.
Very satisfied with the goods exactly as described on the site.
Only minor criticism the packing in the parcel was very dirty and made a mess when opened, hence 4 stars not 5
Sid loves the colour purple and so i had to find a purple litter tray at a reasonable price and this price was perfect and he loves it he also loves his new scratch mat which has a mouse attached
Needed a pet feeder quickly - and Totalwarehouse delivered!!!! - was advised when the package would be with me - gave me an hour timeframe - 10 minutes within that hour - it was delivered - fabulous! many thanks!!!
It was very easy to fit, works well and looks good. An Alan key was provided and the only other tools needed were a screwdriver, spirit level and wall drills. The biggest drawback is that it is a quite noisy but as it is dries hands quickly, it is only for a short time. In addition, I thought it was reasonably priced.
I needed to replace a couple of 12v garden lights and couldn't find the design I wanted at a sensible price - until I found just the thing on the Total Warehouse website. The type I wanted - the Lorus - was shown as out of stock so I sent an email asking to be told when stocks arrived. A reply the next day told me stocks were again available. My order was quickly despatched and the lights are now installed. I'm very happy with the quality and appearance of this product - and the value for money.
I purchased two dirt trapping mats for the entrance to a farmhouse. This entrance gets a lot of traffic, people who don't always remove their wellies and dogs who never wipe their feet before they enter. These mats are great, they capture nearly all of the dirt and moisture before they reach the kitchen floor. I highly recommend them!
We buy a lot on line and can honestly say we have never had better customer service I placed my order the lady said let me check if the items were in stock because the order was large and I will ring you back she called within 5mins and confirmed, we had the order the next day.
I will always check with total warehouse first before I go to any other supplier, they are a brilliant company with excellent customer service which is not found very often in the uk. You get the impression that they really care.
Delivery was the day after ordering on the internet, I was astonished.
The product has only been used once so far and all is OK. I do however have a comment regarding being able to see how full the water tank is, it is virtually impossible to see how full the tank is and where the markers are for the litres if somehow this could be improved I would be even more impressed.
I hope the product can stand up to repeated use.
My order was placed on 27th May and was delivered on the 29th May!! No-one could ask for better service than that. The item arrived in perfect condition and I would not hesitate to recommend this company to anyone.
Was looking for a mirror as a birthday present to use as a garden feature and found just what I was after.
Ordering and payment was simple and it was delivered promptly - the birthday girl was delighted with her present.
Unfortunately, my order arrived badly damaged and, despite the best efforts of Becky, we were unable to obtain another one in time for our needs. Cannot emphasise enough how impressed we've been by the level of service, trying to get it right (change courier service?!), however.
The mat is just what I wanted, good quality, just as advertised, and a good price.
However, I paid for Next Working Day Delivery, ordering the product on Thursday, and expecting it to arrive on the Friday, or Saturday at the latest.
It arrived the following Tuesday (mind you, the Monday was a bank holiday).
I could not be bothered to make a fuss and claim the extra postage back.
This is my second set of these lights. They create a brilliant pool of light for a patio or pergola. The only slight niggle would be that the set came with no spare bulbs, so you might be best to order some extras at the same time.
This was the first time that I had used this company, so was a little unsure about it. However, everything was very straightforward. I price-checked the particular item, and it was cheapest at Total Warehouse. I have since used them again.
I was very impressed with the way I was kept informed of the order process and the speedy and efficient way it was delivered..
Ordered a PIR detector for a stairway light. Found one easily on the website, received it sooner than quoted delivery day, well packed, no hassle at all. Hope they will perhaps extend their electrical accessory range.
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