Trainline has béen my regular App for booking train travel but, recently, I've had a few problems with it. A couple of weeks ago it told me there were 'no trains' even though my partner had just booke... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So easy to use and always cheaper than turning up at the Station. Just book in advance an see the options available. Just be careful with your timings. Always book open return. Otherwise you may book... See more
Quick and easy to book. I use Trainline whenever i can. Also good up to date info on cancellations etc. on app. However only 4 stars because of not being able to book 2 people together with Senior Rai... See more
It can be difficult to get make journeys that aren’t direct return journeys and being able to do this would improve things for me. For example I want to go Bristol to Penzance, return via Plymouth and... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.1
Great
154K reviews
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Have been using Trainline for many years always a great service, very helpful when trains are cancelled or need to change date.
Have been using Trainline for many years,
September 3, 2026
I managed to to book my ticket on the…
I managed to to book my ticket on the morning before travelling.
The train line app is very easy to use, I was able to pay for and download my outgoing and return tickets into my wallet.
Going through the barriers I just scanned my ticket and the gate open and I was through.
My favourite part is the ticket informed me which platform I needed to go to board the train.
September 2, 2026
July and August
Twice in the last month I have had a delay with TransPennine express from Piccadilly to oxenholme then missing my northern connection to Windermere it is impossible to claim for this delay from tp express who make it so difficult it's disgusting in future I may just book my tickets through northern because I've never had a problem with a delay repay with them which is a shame because I like the train line app
September 4, 2026
Clear and simple app for booking and…
Clear and simple app for booking and exploring train times / tickets
Use regularly
September 4, 2026
I was scammed by trainline this…
I was scammed by trainline this morning, and have reported to Barclays. Now I have to wait for a new card to be sent, very annoying
September 4, 2026
Unprompted review
Easy to use
Handy, quick and convenient to use. Easy navigation, with information to help you find what you need
September 4, 2026
Such an easy process
Such an easy process, just a few clicks and my ticket was booked. Normally take the bus, first time on the train into town and it was great.
September 4, 2026
Got myself a 1st class ticket from…
Got myself a 1st class ticket from yeovil to Clapham and paid more for hhe extra insurance in case things go wrong.Things did go wrong the sale I was attending was cancelled 2 days before I was due to leave.Tried to get refund ,non refundable even with the insurance, felt both conned by buying the insurance and ripped of by the train company for not even recognising why people would buy the insurance if it isn't fit for purpose.
August 31, 2026
Unprompted review
I thought I’d booked a particular seat…
I thought I’d booked a particular seat but it isn’t in the ticket
September 4, 2026
Train cancelled and still not been…
Train cancelled and still not been offered a refund .
September 4, 2026
It's was easy to use and book a ticket
It's was easy to use and book a ticket. I was travelling from London to Reading. I had travel card the day before. But me and friends stay with other people in London. So need to get a ticket. Would recommend it.
August 31, 2026
Great service - easy to use
It is so easy to book train tickets on line ( even for a 77 year old pensioner
!!) no more queues at the station.
Straight onto your phone ready to use easily at the ticket gates
September 4, 2026
Everything is fantastic guy’s
Everything is fantastic guy’s! Everything very fast, and super!!!
September 4, 2026
I do not do reviews.
September 4, 2026
Easy to register and navigate site
Extremely easy to navigate and register App, then plain sailing after that, just book your tickers and your off.
Excellent
September 4, 2026
Lack of ticket inspection
I disliked the fact that I bought my ticket on line, no staff manned the station WSF (Winsford. Cheshire) at no time along my journey to Liverpool Lime st was their a ticket check nor when leaving the station, this was the same on return journey. It’s quite common knowledge that local ppl know this so get away with free travel.
September 4, 2026
It was very difficult to book tickets…
It was very difficult to book tickets online which I then had to collect from the station from a machine. Even though I have a railcard the process was so difficult it was not applied and in the end I just paid to get a ticket. I will not renew my Trainline railcard.
September 3, 2026
Very easy to use
September 4, 2026
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