Transglobal Express Reviews 

Delivery is usually quick however communication with sender was non existent, on this occasion resulting in delay at receiving end

Avoid until they remove UPS !

I used trasglobal express to ship my items from the UK to the Netherlands, with a total worth of my items valued at about £7,200. Transglobal used UPS as the shipper and now UPS lost my items after over a month of waiting. I am forced to take UPS to small claims court for compensation.

Transglobal express has been kind throughout the process, but I cannot recommend anyone using their service in good conscience knowing that they allow UPS as an option for shipping. UPS is one click away from a scam company and Transglobal express is even aware of this. When I called them about my issues with UPS and that they had lost my packages, on 2 separate occasions the people I spoke with confirmed UPS to be awful and extremely unreliable as a company (as if I am supposed to know this).

To anyone in charge of this company: Remove UPS from your options as a shipper, because they will ruin your reputation.

I regret ever using Transglobal and wish I just went direct with DHL or another shipping company.

I am a regular TG customer and use them a lot. I had a collection by carrier between myself and TG to transport a very heavy consignment. These carrier collections invariably cause problems of some kind, and this time was no different. The box should have been opened on arrival and the contents scanned. Instead, the box contents were ignored and it was just sent to the airline - as is. This box was unsuitable for being sent overseas, and was only a rough box to safely transport the contents to London. When I phoned Transglobal on Saturday morning 12th September, the lady I spoke to tried to offload the blame onto me. She said I should have marked the box for opening on arrival. This was just used with the objective of deflecting responsibility away from the warehouse worker who signed for the package at TG. Normally, all my packages sent to TG have printed labels attached telling them to open the package. Avoiding marking the box on this occasion was a deliberate decision due to using a TG-booked carrier at the time of placing the order.

The box used to send the package to Transglobal was a rough box and not suitable for sending anything overseas. It was not sealed up well enough for that. The box was not marked externally with anything beyond the single printed label for it to travel from me to Transglobal. In this instance it was done to ensure there was no confusion with the carrier on the journey between myself and TG. In the past I have had issues with domestic carriers, and I tried to keep things simple to avoid confusion. Including duty, the shipping cost of what was inside the box was around £200, and instead of a speedy 2 day service to USA, I have now been immersed into more unwanted hassle.

It was BLATANTLY OBVIOUS that this scruffy box had to be opened at TG on arrival. There was no visible label for it to be sent to any onward destination. No scanning was therefore implemented at TG. TG are just using me as a scapegoat to cover up for the warehouse worker who should have opened the box. As a regular customer who uses TG all the time, I do not appreciate being used as a "sacrificial lamb" to protect the failings of a warehouse worker who should have opened it.

We would like to praise Transglobal Express for the excellent customer service it has provided over the last fortnight. Our Cheshire-based business sends a large volume of parcels regularly and successfully through the Transglobal network, both nationally and internationally. There was an issue with a delayed parcel this week which was extremely important to our business, and we can confirm that the customer service team was excellent both in reassuring us, and in chasing the matter on our behalf. In particular, we'd like to thank and commend Karen Thomas for the thorough and professional way in which she dealt with this. She went the extra mile, pursuing the matter relentlessly until it was resolved, and keeping us updated at all times. There was a sense that she really cared about this issue, and you couldn't ask for any more from a customer service advisor.
Naomi and Mike, Portrayer Security Labels, Cheshire.

needed to book a collection but our account had an issue, went to the online chat facility and Emily helped solve the issue straight away. Excellent service.

Excellent service

A Transglobal employee called Joanne, was very helpful, efficient when re-booking a recent shipment.

On time quick and efficient

Very easy site to use & great you can choose different couriers for your requirements.
Customer service is very officiant and resolve the odd problem very quickly.

I would not recommend Transglobal Express based on my experience. Their customer service was extremely unhelpful, unprofessional, rude and dismissive when trying to resolve an issue, despite multiple attempts to get assistance.

Rather than working towards a reasonable resolution, the responses I received were repetitive, lacked empathy, and did not address my concerns, I felt like I was getting automatic responses from a robot rather than a real human.

Overall, I found the service to be unreliable and the level of customer support far below what I would expect from a shipping company. Based on my experience, I would not recommend Transglobal Express.

I booked shipping via your website. I specified the size and weight and picked a box from the drop-down menu. A week later, I got an email saying that DPD couldn't put it on their conveyor belt and that I had to pay extra. That's unacceptable. Customers don't care that they don't have the equipment to process correctly booked services.

Avoid Transglobal if you do not want to be charged more later.

Absolutely untrustworthy avoid at all cost if you end up with a delivery coming through these say goodbye to goods absolute shit 💩

This was there reply

Hi I have been asked to make an additional payment for my delivery / item I was not aware of this charge before i made a purchase and what on earth is the charge for ?

Kind regards

How much was demanded?

Yes that true , how will you like to pay this fee ?

This is a fraud business and don't trust them at all they will eat your money and won't even refunded back. Scammers.

I already have provided

Your employee Mrs Nicola Gonzalez is a credit to your company. The assistance she gave me today in connection to my parcel was second to none. She was so knowledgeable and nothing was to much trouble . I cannot thank her enough. Five star is not enough.

As always, Transglobal were helpful, friendly & efficient in delivering my chosen service. Booking the service online was straightforward & easy to navigate. A brief hitch was encountered at the recipient’s end; but Transglobal tackled this quickly & efficiently to my satisfaction.

Recently sent three parcels on the same day and all arrived on time.

all good, no issues

Booked two collections by UPS through this company, but UPS failed to collect on two consecutive days, despite me chasing at the end of the first day and beginning of the second day and being promised by the customer service agent it would be picked up on the second day.
My customer who wanted the goods for the end of this week has now been let down.
I am at a loss as to what to do next other than go elsewhere, but this doesn't help my situation.

Bad collection from this company, I have asked them twice to deliver to my address and somehow they could not find this address 33-39 Drapery, NN1 2EZ twice in a row despite claiming to have updated the address to the correct one and the address being in the middle of the city. I will not be ordering any recollection or delivery from this company agian