Trip Advisor used to be somewhat reliable. Since Expedia bought them, they have a conflcit of interest since Expedia is in the booking business. I believe they reject a large number of negative reviews and seem to have quite a few reviews that are not at all like what you find when you get to the hotel. I used to do a lot of reviews for them until I noticed they took all of my positive reviews and rejected most of my negative ones despite the detail that I used. It seems if the hotel complains, Trip Advisor pulled my review. Essentially, this makes the site useless to me.