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2.9
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I’ve been on a course with this company before and it was good. However this time we booked, heard nothing and then it was called off the day before. Now they are ignoring me and have not issued a refund. Terrible fraudulent company.
I ordered a small compass from Trueways, only a cheap little thing for £6.99, which hadn't arrived a month later. Trueways weren't replying to my emails, so I wrote a negative review of the experience on this site and copied it to them. Almost immediately, they replied saying the goods had been returned to them since my address was recorded as 'Road' rather than 'Hill'. Clearly, they hadn't bothered to contact me when the goods had been returned to them, nor had they checked the postcode against the address or the despatch address against my Visa address. I asked them to resend the goods.
Another month later, and no response and no goods from Trueways. I guess the level of business just isn't worth their effort - under a tenner, and why bother with customer service for that price? And maybe in some ways just better to be outright defrauded than to be subjected to the endless list of half-baked excuses provided by other internet cheaters on this site? I guess I'll go all the way with them and ask for a refund - and I'll report again in a month's time.
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