Veho 

I cannot believe this Company has NO customer support!. Unbelievable that I couldn’t get any help with my smartwatch that didn’t work. I went on their bot and asked questions ONLY to be directed to a service I had to PAY for any assistance!!
Outrageous that any company would make a customer pay for help on their product.
I am ready to send this very expensive watch back as NO one is getting back to me.

I bought a Veho MZ-9 Fortify. This speaker is so beautiful, absolutely well designed. It is said to be a 100 Watt boom box, unfortunately the sound is just so bad than a 15W speaker. This product is just a joke, mostly since the speaker cost almost 500 euros...

bought a pair of STIX11 Pro headphones, and one earbud stopped working after 2 months. I contacted the company for a repair or exchange. They promised to replace it but then I didn't hear anything else. I have contacted them repeatedly but in the end I gave up. I would avoid - cheap products that are ok, but appalling customer service.

Purchased a smart watch approximately 18 months ago.
The watch was billed as a premium watch, but a £20 unbranded smartwatch from Amazon has more function.
The watch can track distance, but does not allow any extra functions such as adding in intervals. Many features are wildly inaccurate, even simple ones like heart rate measurements, miles off. The assisted GPS is poor and measurements of distance consistently come up shorter than what they are.
The exercise data in tbe app is severely limited. You can't see heart rate graphs, split times or anything like this and there's no way to manually export or extract data.
One positive is battery life is good.
On to Veho as an actual company. Customer service 0 stars. They did actually respond to my initially query about the app's limitations, but completely misunderstood the question so didn't answer it. Since then, I've never had a reply when wanting to query many, many issues I've had with the watch's performance, such as random exercises not syncing to Strava and querying if this can be extracted/exported manually or when my watch's battery would charge but would only ever go up to 18% on the display (as well as other errors).
I would avoid this company due to both the poor quality of the items and the even poorer quality of the customer service.

The first package was left in a public lobby when the unit was clearly stated. Dude couldn’t get on the elevator to leave the package at the door?? It was stolen. Tried one more time. Same exact thing happened. This company and its people are infuriating. Customer service is a joke, no responses over two days. Try to find out which delivery company your merchant uses. If they say this one, don’t bother.

This is the worst delivery company we have ever dealt with. Two consecutive orders from QUINCE have failed.

The first time: Veho notified us that the package was due to be delivered, then failed to arrive, then notified us that the package had been delivered. When we contacted to tell them it had not been delivered, they changed their tracking to say "delayed" and added a new lie: that the "storefront" of the address was closed. We live in a luxury condo building with 24-hour concierge service, not a storefront. Package finally was delivered days late.

The second time: notified the package was out for delivery, and then we received notification that it had been delivered along with a photo that showed the package IN THE TRUNK OF A CAR. It was never delivered. When we contacted QUINCE, they said Veho had made a second attempt to deliver but "the street was closed." Another lie. And this time Veho sent the package back to Quince. Or not. Never arrived.

Why in the world would companies like QUINCE use a delivery service like Veho? All it does is ruin the shipper's reputation and inconvenience customers.

We will NOT order again from any company that uses Veho, and suggest you do the same.

The rating should be NEGATIVE 10.

Have two veho power banks and two pairs of bluetooth ear buds. All great quality and work perfectly.

I bought a pair of Stix II pro ear buds a few months back. I wish I had not. They are awful. I hate them. They don't connect, when they do connect I cannot disconnect them. They reconnect when not in use. The right earbud charges only when it feels like it. They poorly designed: I struggle to wrestle them out of the case, I often turn them off accidentally when I'm running and on other occasions, they simply decide to connect and play random music when they're inserted into my ear - my previous earbuds waited until I pressed play. These are so awful. I hate them. I can't even just leave them in the corner of my room as they're just reconnect to my phone when I'm in mid conversation. I'd love a refund but I doubt I'll get one. This is the first time I have bought anything from Veho. I'll never buy anything from Veho again.

Don’t Ever Spend A penny On thier products.
I bought a smart watch brand new , after I used it for a week, the watch stopped working, and I tried for a month to contact the company about the faulty issue, but unfortunately no help received
Absolutely disgusting

I have bought the latest model of the smart watch F2S, and the sleep function does not work. I have tried to find ways of contacting customer service, but find the links to reach out to them impossible to make any contact. As I have a faulty watch I cannot find a route to return it for a full refund, so I need to get my credit card issuer to get involved. Given the watch is very expensive this is a really worrying matter.

If I could give this company a 0, I would! They have lost several of my packages, leaving them at houses across town, taking them back to their warehouse, etc. I don’t see how this company is still in business!

Bought Veho Stix 2 earbuds in December and I stupidly threw out the box with the replacement silicone buds. Contacted Veho to buy replacement as the buds are useless without them to be told they don't do replacements. The customer services guy Evan sent me an amazon link to purchase some that may have fitted. They arrived and although they fitted in circumference they were to high and i could not get the charging case closed. Contacted them again to tell them and not even an answer back. I am not expecting something for nothing only some info on how to buy some that will fit!! Terrible customer service and a waste of my time and money!!

I’ve had my Cave security system for a while now, but I had problems when my new broadband was installed.
I had to reset the cave devises and reinstall them all.
The two indoor cameras I have just won’t reconnect at all so contacted Veho via their email only customer service.
NONTHING for a couple of days then asked me a couple of basic quest which I had already told them in their contact us page, then got fobbed off with ‘yeah the support team are looking into this…’
DO NOT BUY FROM VEHO!
Email only in 2024, no phone number and no chat function!

Veho Cave alarm system looks good on paper, but any issues you have their technical service is so poor , they are not Interested one but in helping you sort even the simple issues. Don’t waste your money , personally I wouldn’t buy their products again just because their customer service is so bad

No customer service
If pay by PayPal use report transaction as fraud !
Absolutely rubbish!

I bought a watch from this company, like other reviewers via Voadfone very me rewards. My husband did not like this and it was not compatible with his phone. Guess what? Had the form to return within the 14 day period they say you can return it, which I returned, but have not heard from them.

I have chased them now on 3 occasions and they are literally just ignoring me. They are absolutely appalling. As the reviewer previous, I have a right to return goods regardless of it being 'faulty' their own policy states that, so I will be expecting a full refund.

Vodafone said they don't get involved but it is sold via their site, so they are acting as an agent and I have insisted they get involved. I am not having to chase them. Vodafone should stop selling their goods-they are still on there

Dont do it!

Gave 1 star because can't give zero, got this through Vodafone veryme rewards and it has been an awful experience.

The watch itself is a piece of junk ,cheap and tacky.Charged it up an it doesn't work sticks on the options of reset, reboot or power off, the other selection men buttons don't work either

Contracted both Vodafone & Veho an found neither to be helpful.

Veho responded with email constantly saying we'll be in touch and only ever sent a return policy for me to sign that said had to be returned in 16 days or not entitled to a refund but despite sending many more emails requesting an address to return to none was ever provided.
The return document also added that if it was returned and no fault found no refund would be made an watch will be disposed of.
I e-mailed them to advise even if watch is no faulty they have a legal duty to return to the customer or refund the money & their policy is unlawful & contravenes the distance selling regulations , theft act and the consumer rights act.

I have not had any replies, avoid this company as the product is rubbish & customers are treated like excrement and their only concern is getting hold of your money

I'm trying to return a watch back to them. The day I received the watch and opened the box and looked at how cheap quality the product is made from I decided to return the watch. I contacted AOD to return the watch and as yet still waiting for an address to send the item back to. Ive sent a number of emails via the website before nobody gets back to you. I even sent an email to the CEO of Veho and complained and he's not bothered to reply back to you. I would not recommend there products to anybody.

It's a cheap tacky looking watch really poor quality.been trying to get a returns label to send the watch back with no success.they say they will contact via email still with no success.please please avoid this watch It's total crap x