Watchfinder Reviews 

40,554
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and professional customer service, noting that representatives are consistently responsive, friendly, and deeply knowledgeable about the products. Reviewers also mention that the valuable timepieces arrive promptly, are securely packaged, and match their online descriptions down to the smallest detail. However, some customers also noted minor inconveniences during their transaction, such as wrist straps not being properly adjusted to the required size prior to delivery. A few consumers additionally experienced occasional courier delivery complications or slight discrepancies regarding packaging conditions upon arrival.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive precisely as... See more

Service

Users describe positive interactions with service, highlighting professional and efficient transactions from... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, courteous communication and... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting next-day arrivals and... See more

Quality

People report positive experiences with quality, often noting that watches arrive in excellent, pristine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son wanted something special to remember his dad by , His first Rolex was a definite! He found his dream starter watch , The least I could do for him ,the buying process was quick , smoothe and... See more

Company replied

Rated 5 out of 5 stars

The choice and range of avalable luxury watches in Watchfinder is truly astounding! Something for everyone. I also have to mention the extra help from Shaun when I was buying my excellent Datejust.... See more

Company replied

Rated 5 out of 5 stars

Really good experience with Watchfinder, but a special mention for Ed who was brilliant from start to finish. Really helpful, friendly, commercial and just a great guy to deal with. I’ve actually m... See more

Company replied

Rated 5 out of 5 stars

Some time ago i sold a Rolex through Watchfinder and happily I was impressed with the speed and efficiency of the transaction . Recently i decided to purchase an Omega Worldtimer to which they had for... See more

Company replied


Company details

  1. Watch Store
  2. Watch Repair Service

Written by the company

Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.

Watchfinder & Co Support

Written by the company

Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.7

All reviews

(40,554)

2,315 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Watchfinder &…


Excellent service from Watchfinder & Co.

I honestly couldn’t be happier with my experience with Watchfinder & Co., particularly with Oliver Palmer, who looked after me throughout the whole process.

I was looking to part-exchange my Breitling for a Hublot Big Bang and had quite a few questions before making the decision. Oliver was extremely helpful, patient and professional throughout.

The process was completely straightforward. Once the deal was agreed, Watchfinder arranged a fully insured home collection for my Breitling, and kept me updated throughout. The Hublot was then dispatched promptly.

When it arrived, I was genuinely delighted. The watch was absolutely immaculate, exactly as described, and came with the box, all the paperwork and the recent Hublot service invoice. It was even better than I had hoped for.

I particularly liked the reassurance of buying through Watchfinder, with their authenticity guarantee and 24-month warranty. The whole experience felt safe and professional from start to finish.

A huge thank you to Oliver and the Watchfinder team. I wouldn’t hesitate to use Watchfinder again and would be very happy to recommend them to anyone looking for a quality pre-owned watch. 👌⌚️

Five stars without hesitation.

September 14, 2026
Rated 5 out of 5 stars

Watchfinder…a watch haven in The Royal Exchange London

I visited The Royal Exchange yesterday to buy a watch. My contact was Louise Sarr and she made every effort to make my journey worthwhile and my experience memorable. She also gave me some very good advice on the choice between two models. What struck me the most, was how she made it all happen so effortlessly. I know her manager knows how competent she is from the respect her shows her and also her colleagues were charming. This is a how a watch company should operate, a fair price, outstanding quality and a flexible delivery operation to even make my appointment possible!! I would thank them for their care and service but mostly for being a great team

September 24, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Sell your watches and deal with them and your details will be secure and safe see tv advert what a total joke,A few years ago they were hacked major data leak,my details like many customers ended up on the dark web,every scammer and sex adverts which i have been plaqued with ever since,no apology no contact no compensation and they did not let me know,i had to find out my data had been breached from my credit report company,trust them with your details if you dare,disgusting vile company not to be trusted at all,When i contacted them they had no interest whatsoever.

September 30, 2025
Unprompted review
Rated 4 out of 5 stars

Watchfiner service is pretty good

I have bought and sold quite a few watches with Watchfinder and found the process, service and staff very good. A little annoyed this time that work was required on 2 watches I sold which I only bought from Watchfinder 2 and 3 years ago and very rarely wore.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

My contact was Tom Holland at…

My contact was Tom Holland at Watchfinder and I have to say he was superb to deal with no email left unanswered all concerns dealt with quickly and professionally the watch he found me was just outstanding the whole process was really easy gave me a great price for my trade in as well would definitely recommend this guy and this company and would definitely buy from them again.

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

Low ball offers

Low ball offers, terrible business, offered 64000 for my new Rolex John Mayer 2, a watch that's trading for about 30000 over what they offered, they seemed like a reputable place from the videos I watched, but never again

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

This is my second purchase from Watch Finder, from the initial order to final purchase and delivery, service and communication was excellent, the description of the watch advertised was also accurate.

Thank you

September 24, 2026
Rated 5 out of 5 stars

Excellent service from Oliver and Mark…

Excellent service from Oliver and Mark at Watchfinder. Great communication throughout, very professional, and my Planet Ocean arrived exactly as described in perfect condition. Highly recommended - 5 stars.

September 23, 2026
Unprompted review
Rated 1 out of 5 stars

Received a valuation for my watch

Received a valuation for my watch. Sent it in. Apparently, was not saleable. Was returned to me in pieces, although this was later rectified. Complete waste of time and effort from my point of view. Will definitely not deal with this company again.

September 22, 2026
Rated 5 out of 5 stars

I have been looking for a Breitling…

I have been looking for a Breitling Hurricane watch for a while. I finally found the perfect example on Watchfinder. From first contact to delivery I cannot fault anything at all. Richard at Watchfinder kept me fully updated and answered any questions I had. The delivery via DHL was excellent. The watch was delivered in a very secure box with all the original papers and packaging. And finally watch itself was excellent, above and beyond my expectations.

September 22, 2026
Rated 5 out of 5 stars

I recently sold my Breitling to…

I recently sold my Breitling to Watchfinder and honestly couldn't be happier with the service.

From start to finish the process was smooth, professional and completely hassle-free. I took my watch in on Saturday and the funds were in my account by Wednesday, exactly as promised.

What really impressed me was that Watchfinder offered more for my watch than any of the other companies I contacted. The valuation was fair, transparent and there was no pressure at any stage.

The staff were knowledgeable, friendly and kept me updated throughout the process, which gave me complete confidence.

If you're looking to sell a luxury watch and want a company you can trust, I would definitely recommend Watchfinder. Excellent service, great communication and a very competitive offer.

Thanks again to the team for making the whole process so easy.

September 16, 2026
Unprompted review

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