A L Domestics Appliance Care Ltd 

From start to finish, this was exactly how a repair service should work. Booked via Blomberg, ACL called the very next day and had me scheduled within a week. The office team were friendly, clear, and efficient.
The engineer tracking was a standout feature—accurate, easy to follow, and reassuring.
Gary arrived on time, was courteous, and fixed the issue quickly with zero fuss.
A smooth, professional experience all round. Would absolutely use ACL again.

We had a Beko upright freezer delivered. From day one it was almost impossible to open the door. We are both in our 80's. On the 9th day they sent an engineer to check. He agreed that it took brute force to open and the only way was to use fingertips and peel back corner of flexible rubber gasket. We had already tried that and my wife had broken 4 finger nails. Furthermore he said that using this method would tear the seal. He agreed it was bad.
We bought this from AO. The next day AO ourselves and Beko had a 3 way call. Beko said the report stated the freezer was in perfect conditiion and would do nothing. However AO a good Company to deal with agreed this was ridiculous and agreed to exchange the machine for another make. Dont touch ACL repairs with a barge pole they lie and Beko are just as bad.

SAMSUNG Change your repair company, this one is awful, had a phone call and when i picked up it hung up immediately, they then sent me a text message saying that they just tried to call and there was no answer, 1st lie. I then call the number they have asked me to call to just get a clicking noise. A women then finally answered with a poor attitude. Tried booking a 8am til 6pm appointment and i said i couldn't do that as i work and needed a more specific time, attitude got worse and started shouting at me. Then rather than sorting it out like a decent customer service just shouted at me that they'd been in business for 20 years and the google reviews weren't true, well i can say that i believe all the negativity as thats what i just experienced.
They've now sent it back to Samsung and im still without a washing machine with a young family. How incredibly selfish of an organisation that should be better.
My advice is avoid Samsung products and you won't have the displeasure of dealing with this truly awful company !!

AVOID AT ALL COSTS.

It’s a shame I can’t give less than 1 star on here.

Have Samsung washing machine, still under warranty. Phoned Samsung as machine leaking. They send this company out. They are the most disgusting, arrogant, abusive people I have ever dealt with (with exception of the engineer).

The engineer diagnosed this issue (new door required), for someone higher up to then veto that findings the next day and send him back with a new tray. The reason “doors don’t leak”. Obviously installing a new tray didn’t fix the door leak, and when I phone the company to say that the machine has leaked again (out of the door), their solution was to get abusive with me and told me they don’t want to hear from me again.

Case passed back to Samsung who are just as unhelpful.

I now have a machine, still under warranty, but refusing to repair.

Will not be using either company again.

I can't give no stars, so begrudgingly leave 1 star. This company is only interested in squeezing the customer for every penny it can. Unfortunately, as the official warranty company for Samsung this reflects very poorly on Samsung. I will boycott purchasing Samsung in future to avoid any risk of dealing with these clowns again (sorry Samsung).

They will proudly come to try and repair your appliance (6 years old) even if there are no parts available to fix your appliance. You would think it would be in everyone's interest to cross reference a database and check and inform beforehand... but not this outfit. They will just take the call out fee and run for the hills. The engineer was obtuse and evasive, very unprofessional through and through. Customer Service was non existent and even though a thorough and constructive evidence based complaint was made. Zero effort to do the right thing. So NEVER EVER let these guys darken your doorstep. Avoid Avoid AVOID.

Took over a week to actually pick up my repair from Samsung, then they called on Monday 3 times but I was unable to answer with being in hospital, I called them back the next day and they'd cancelled the whole thing.. One day and it gets cancelled? If anyone deals with them through Samsung, good luck, give them the bad feedback through Samsung and hopefully they'll get replaced.

Never dealt with such a disinterested, unhelpful company. Happy to take your money at every opportunity, not so happy to have to do anything for you. Cowboy operation of thieves.

Absolutely shocking repair man. He complained about having to get my washing machine out of the area that it was housed in, pulled the water pipe off and flooded the cupboard under the sink and left if for me to clean up and I have a bad back.

He broke the handle of the water connection then complained about having to put the washing machine back where it belonged.

He was huffing and puffing and complained that he had a heart condition.

Why is he still allowed to work with heavy equipment?!.

@beko please please please take this company to task over the disgraceful reputation they are causing your reputation. We have experienced the rudest most unpleasant customer service today and I will continue to post negative feedback until get a full refund for my lost time today ( £400 ) and a full written apology for the inconvenience AL Domestic Appliance Care have created for me today

Paid for a full diagnosis of a fridge freezer. Engineer advised a re-charge was required. Pippa tried to charge for another callout for another diagnostic (they don't have anyone to do a re-charge). I asked for a refund but she hung up the phone. Very unpleasant. Avoid.

ACL Domestic Appliance Repairs Ltd were sent via our Domestic and General repair policy, engineer had ordered to wrong part on first call our, second visit told us he was unable to connect our repaired dishwasher and to get a plumber to connect it but… the engineer Luke whilst trying to connect our dishwasher, dislodged a pipe and later that day found water all over our kitchen floor, ACL didn’t want to help to resolve this so a additional cost we had to get a plumber to repair the damage and finally connect our dishwasher, very disappointed with ACL’s service

Assuming this is ACL Domestic Appliance Repairs Ltd... Got passed to these people by Samsung for an out of warranty repair. £132 call out charge and the engineer was here 5 minutes before he found the fault. Another £76 for the replacement part. Part was supposed to be fitted a week later, visit was cancelled because Samsung supposedly failed to deliver. A week later, Samsung failed to deliver again. Phoned Samsung and they said ACL cancelled the order because of a problem with my payment, even though my bank account shows both withdrawals. Now ACL won't give me a full refund because their engineer was here for 15 minutes, so legal action looks like it's going to be the only option for getting my money back. Won't call them cowboys are they're not even that good!!! Avoid at all costs

Would it be possible to give -5 stars?
This company is the worse of the worse, a bunch of clowns who don't give a damn about doing the job properly.
Our Fridge freezer is waiting to be fixed for 2 months now, the first time they called us because Samsung gave them our details, we agreed they would come on a Tuesday when I'd be off work, but they simply decided on Monday morning to call and say the "engineer" would come on that Monday and not on Tuesday as it was agreed previously. They did not want to reschedule and said we would need to contact Samsung again. We did so the third time 2 weeks later those amateurs called to book and said we would be charged £45 when it was supposed to be free. So we had to cancel and contact Samsung again. After a huge back and forth and tons of hours speaking to useless people at Samsung, we finally got a call from an amazing person from Samsung who decided to do their job and take on the situation, then this horrendous ACL called us again we booked for a time slot between 13hr to 18hr because nobody would be home in the morning. Guess what? On Friday 1 minute before their office closed they sent us an email and a message saying we were booked for the morning period.

THIS COMPANY IS ABSOLUTELY USELESS, BUNCH OF AMATEURS THAT I WOULD NOT RECOMMEND TO MY WORSE ENEMY.
AND WHAT PISSES ME OFF THE MOST IS THAT SAMSUNG DOESN'T TAKE A CLOSE LOOK TO GET RID OF THESE CLOWNS AND WORK WITH A COMPANY THAT ACTUALLY CARES ABOUT DOING A PROPER JOB.

I booked an appointment with this company and the did not attend. I have received no notification of cancellation what so ever! They took the money and when I tried to contact them I was sent in circles by chat bots, phone bots etc, for 2 days. I am still trying to call them but I keep getting redirected. They seem to be avoiding all human contact so I am about to cancel

Would give a zero, but can’t. This is the first bad review I’ve ever written for any company.
Avoid at all costs. Are currently in a dispute with company as they sent an engineer who ended up breaking a pipe in our kitchen and causing a leak. We called ACL as soon as we found the fault and they have given us nothing but awful attitude, the worst customer service I’ve ever experienced, sarcasm and and utmost disrespect. They are refusing any responsibility and are expecting us to pay the plumber to come fix it and their engineer for his visit.

Whilst the engineer was here he also broke the machine further and was going to order a part to fix it. They are now refusing to do this as well. So we now have no washing machine and cannot use our kitchen sink.

Not once have they uttered the words “sorry” or accepted any liability for their faults.

Like I said AVOID AT ALL COSTS.

The most incompetent company I’ve ever dealt with. Becko sent my detail to them - the first engineer wouldn’t listen to me, was condescending suggesting there wasn’t anything wrong other than the filter having something caught in it - surprise surprise, there actually was a fault with the machine.
I wait 2 weeks for them to come back (I had to chase after a week) with the part and guess what, the previous engineer had turned off the water to it but hadn’t made a note of that for this second engineer (Matthew who was very polite & efficient). I go to put a wash on an hour later and no water supply to the machine.
Phone up and Harriet tells me to go back to Becko to log a new call as the job is closed their end. She didn’t give a toss and couldn’t care less. And you can bet they would make me wait another week.
I am disgusted by the complete shoddy and cowboy attitude of this company.

I am an OAP with mobility issues and after calling out the engineer, who I thought was very friendly and knowledgeable, who said it won't take the full 10 Days to get you a replacement tumble dryer because the call back is well past now.
My goodness it's taken over 3 weeks I made it very clear how vulnerable I am but to no avail. To say I am disappointed is completely nonsical. Absolutely no consideration of my situation at all. I cannot get to my back garden , I am on a mobility scooter and can't walk. But I am with Domestic and General insurance so have no choice because these are the people they deal with.

I had a repair man come out to fix the gasket on my tumble dryer. He said he would order the necessary parts and get back to me. I had a different man come out the second time he said I don't think you will need all the parts that were ordered and just glued the rubber gasket back on. It lasted for a short time and came off again. I then had the first man back and he said I have put another gasket on but really wasn't sure if it would last. It's been a pain trying to dry my clothes with the gasket hanging off and I couldn't shut the door properly. Not happy with the service.

Initially I was pleased with the service - I booked a repair through Samsung and a few days later an ACL engineer came to my house to fix a faulty (brand new) microwave. However, the engineer quickly realised that he needed additional parts to fix the microwave and so left, advising that ACL would contact me shortly for a return visit.
Despite repeated attempts to call them and chasing via Samsung twice, I am still waiting for an update 4 weeks later.
Contacting ACL seems to be impossible - even during the day I get their automated 'our office is closed at the moment, please call back between 9am and 5pm).

I do note that Samsung are not much better - they simply generate another work order for ACL and tell me I will hear from ACL within 48 hours, which does not happen. Samsung need to be aware that they are making promises that their service suppliers cannot / do not meet.

Absolutely disgusting customer service,
a staff member called Georgina totally messed up a job through Samsung that had been booked but she forgot to attach the job number, was unapologetic tried to make excuses and then told me I had to go back to Samsung and get it rebooked, I made a complaint to the manager Hazel who sent back the most unprofessional email back that i wouldn't expect from a Manager in response to a complaint basically calling me a liar even though I have proof of all emails, would never recommend this company and will be sharing my experience on every review platform possible!