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Recent reviews

KB

KB

Rated 1 out of 5 stars

Currently in the middle of an installation of 5 rooms. 2 rooms installed but cannot be used due to poor workmanship and factory defaults - 9 issues in one and 50 in the other. Remedial works for these rooms not booked until the end of May and beginning of June (after having a remedial fitter visit to access the issues) despite me having other contractors booked in and other furniture being delivered for the rooms. Hammonds have no care if you have them booked in around a wider renovation schedule. I have had to rearrange work diaries to make sure I'm home for the fitters. Constantly fobbed off by customer services - no direct email contact but just a general number where you never speak to the same person twice and where you cannot get hold of senior management. I have called so many times and requested a call back to no avail. They take no responsibility for their mistakes and the knock on affect. Have been told if other furniture is in place and the fitter can't work round it, the remedial work will not be done. Second fitter assigned to fit the other 3 rooms with dates slipping (after calling several times to request a different more experienced senior fitter) - one room was meant to be finished yesterday but it's not and again fitter issues identified. He's due back next week for 4 days to install the 2 other rooms and finish one. First fitter was classed as a green fitter - completed two rooms in less than 2 days with a "helper". Booking schedule showed 2 days per room. This helper didn't speak a word of English so doubt he had been on any Hammonds training. Was told only Hammonds trained fitters would be allowed on site! Second fitter is classed as a red fitter. Was told red meant he had more training. Upon research red means he has had to have more training due to issues in the past! Have been told that all fitters work differently and that some damage (i.e. nicks in the furniture) is deemed acceptable. Damaged items cannot be reported by fitters until a job is marked by their internal app as complete which then results in a delay in delivery of remedial items. This is not a luxury furniture company and their customer service is the worst I have experienced - no one gets back to me regarding my concerns. All reviews on this site have a generic reply and not an actual senior person reading, taking note of the issues and responding urgently. DO NOT USE!

Linda Males

Linda Males

Rated 5 out of 5 stars

As a 62-year-old woman travelling alone for the first time in over 30 years, I was naturally a little nervous about organising a 4-week golf holiday through Italy from Perth, Western Australia. However, Golf in Italy made the entire experience absolutely outstanding from start to finish. One of the biggest advantages was being able to create my own personalised holiday directly through Golf in Italy, which allowed me to avoid the extra costs often added by Australian tour companies acting as middlemen. Danielle, the owner, was incredibly patient and helpful throughout the planning process. We exchanged emails for over a month while discussing ideas, destinations, golf courses, and experiences that would suit me best. Nothing was ever too much trouble. Danielle also suggested several extra activities, including wine tasting and a food market tour, both of which turned out to be absolute highlights of my trip. Once the itinerary was finalised, Serena took over and organised everything perfectly — hotels, breakfasts, train tickets, transfers, and golf bookings. Every train ticket between cities was pre-booked, and the hotels were always conveniently located close to the train stations, which made arriving in unfamiliar cities stress-free. The hotels themselves were excellent, and the breakfasts each morning were sensational. The transfers were fantastic — always punctual, professional, and very friendly. I enjoyed chatting with the drivers and even learning a little English together along the way. I originally booked 10 rounds of golf but ended up playing 12, and Serena quickly organised the additional games and transfers without any hassle at all. Throughout the entire holiday, not once did I experience any issues with the organisation or arrangements. Everything ran smoothly and professionally, which gave me enormous confidence as a solo traveller. I would highly recommend Golf in Italy to anyone considering a golf holiday in Italy, especially solo travellers. Their patience, attention to detail, organisation, and genuine care ensured my holiday became an unforgettable experience that I will treasure forever.