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Recent reviews

Ramya Sudhakar

Ramya Sudhakar

Rated 1 out of 5 stars

I had Ordered Food from Domino's Pizza on 16th Sep 2024 - Order ID - 618582299 2. While ordering it was informed that the order will be delivered in 41 minutes 3. Order could not be tracked as I was informed that the delivery will be done by Dominos 4. When I tried to contact the Domino's Restaurant, The Number that was given in Zomato was not in use, hence googled for the restaurant number, I was directed to a toll free number which informed me the complaint was taken and the issue will be resolved in 48 hrs, automated message..... 5. Then tried to reach Zomato help, again automated reply..... no person to attend to the queries 6. Later got a message to track the order and when tracked it showed the executive will reach in 3 minutes and was near our location 7. Ok 3 minutes will be fine we thought and when checked again after 3 minutes, the delivery executive was near his restaurant and did not move. 8. I called the delivery executive, but he did not pick up the call 9. Therefore I had sent a message to the delivery executive to cancel the order 10. For which after 5 minutes the executive had called up stating he is near my location, as the pizza was ordered for a company get together, and as it was not delivered on time, my staff had left the office and purpose of getting the order had no use hence told him to cancel the order, where he connected me with his branch manager and I had cancelled the ordered. 11. Meanwhile in between in the follow up I got connected with customer care officer in Zomato and I was trying to explain the situation to her and also informed her that the order has been cancelled and to process my refund, but she kept on insisting that I wait for the delivery,. she did not understand that the order was cancelled and it would not be delivered, without understanding the situation, she marked that the order was delivered and closed the complaint after which I was not able to contact any of the customer care officer in Zomato and was left to kept messaging with Zomato AI...... 12. Meanwhile I got a message from Dominos that my order was cancelled. 13. But Zomato claimed that my Order was delivered. 14. With no option to contact Zomato, the App got an email ID - dining......, hence wrote a mail to Zomato, but got a automated reply that they will revert back in 48 to 72 hrs, also regarding above concerns I need to send a mail to orders........ 15. Hence again wrote an email to orders....., Got reply from Orders......... that they will revert back in 48 to 72 hrs. 16. With frustration I then wrote an email with all the necessary screenshots of the chat and order cancellation from dominos, stating that I shall go to consumer court. Zomato had reverted back stating that they have credited my account with a one time voucher with one month validity (till 19th Oct) for the 2426/- 17. I wrote back to them stating that I do not want a one time voucher, and refund the amount to the source account (which is the normal procedure followed by most of the ecom or food delivery apps, or normally they ask what mode we require the credit, source account or voucher) 18. Got reply that once the voucher is generated it cannot be reversed. 19. Wrote back to them stating I do not have any purpose of ordering for this amount as it was for a company event (Given voucher is one time use with one month validity) 20. After this voucher is shown in my Zomato account, now offers are applicable for orders above 4000/-, Earlier when I had ordered pizza from Dominos i had an offer where it was showing buy one get one free, now 20% discount for orders above 4000/- 21. Also got an email from Zomato that the order is handled by Dominos and they cannot do anything. Important Note : During the full inconvenience I was not called by Zomato customer care officer to talk to me for trying to sort out the issue, when a raised the same as query, one person Ms.Pooja called up and i informed her my concerns, but she concluded the call rudely stating the amount cannot be refunded to source account and I can go to consumer court.., Later again I got a call from Zomato but at that time I was talking to someone else and could not pick up the call, for which they wrote back to me that i did not answer their call (pls note they had tried only one time and I was holding a second call), I wrote back to them to call me now, but till now no call has come back.... Registering the same here that they have never tried to solve customer issues, but keen on scamming the customers.........