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Recent reviews

April Parkinson

April Parkinson

Rated 1 out of 5 stars

I bought a TV (which I'd saved up for) back on July. I'd had it about 3 weeks and suddenly the sound went off while I was watching a film. I couldn't get it back on. Eventually I unplugged it and that worked. 2 weeks later it wouldn't stream any videos at all. Again, unplugged it. I contacted Currys (that took me half a day because I couldn't get through by phone, kept cutting off)and explained my issue, they basically said it had to go in to their repair shop. So I got a call today saying the engineer could find nothing wrong with it. I explained it was an intermittent issue and it was obviously faulty at manufacturer and i would like a replacement. They refused and said my tv would be returned to me tomorrow. Obviously I wasn't happy with that because there is a fault and I don't want it back. I have spoke to about 4 different people on their chat today and every single one is them has fobbed me off and said i need to ring customer service, which i did and was told the same thing. I'm not entitled to a replacement because the engineer said there's nothing wrong with it. But as it's an intermittent fault it was obviously ok when he checked it and probably had it turned on for 5 minutes.. I cannot believe how bad their customer service is. There is the option on their webchat where you can put a complaint in, I clicked on it 3 times and spoke to 3 different people and they all said, we can't help you on this chat, this is general customer service chat help and I was instructed to ring them. The number they gave kept cutting off and I couldn't speak to anyone! I'm absolutely drained and really frustrated and I still haven't managed to resolve my issue. I've never experienced anything like this before..They also don't have a complaints email address or any other email address where you can contact them, which is ridiculous. The only way to contact them is on their web chat or by ringing them which is really difficult to do. I'll never buy anything off them again! WORST COMPANY EVER!!