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Recent reviews

Chris Moulsley

Chris Moulsley

Rated 1 out of 5 stars

I ordered a border collection on 24 February and the experience since then has been nothing short of appalling. The order was confirmed for dispatch on 14 May, but from that point everything fell apart. Evri initially marked the parcel as out for delivery and advised it would arrive on 15 May. It didn’t. The next day they claimed the parcel was “too large” and needed a specialist courier. From my conversations with Sarah Raven support, they were aware of this, yet no delivery date or meaningful update was ever provided. This order contained 18 live plants, and with every day that passed it became more likely they were deteriorating. The lack of urgency, ownership, or proactive communication was extremely concerning. I repeatedly asked for: - Confirmation of the order’s location (Evri even claimed it was being returned to sender — something I never requested) - A clear delivery date - Evidence of escalation with Evri - Assurance of a refund or replacement if the plants arrived in poor condition Instead, on 17/18/19 May I received nothing but standard chatbot responses. Yes, I raised it multiple times — but the complete lack of progress left me no choice. On 19 May I submitted a formal complaint and received a polite but empty acknowledgement promising updates and ownership. Nothing happened. After chasing again on 26 May, I finally received a response on 27 May via Facebook Messenger — the only channel that seemed to work. They confirmed there was a delivery issue and processed a refund. No explanation, no urgency, no accountability. I replied to say how stressful and time‑consuming this had been, and how the repeated delivery failures (which many other customers are also reporting) make me reluctant to order again. The final response was a generic “we take feedback seriously”. A recent Facebook post about border collections — where several customers, including me, commented about similar issues — has now mysteriously disappeared. That says a lot. I’ve now had to buy replacement plants elsewhere at double the cost, because I couldn’t get the same varieties again. No compensation was offered, despite the inconvenience, wasted time, and the fact that this was entirely avoidable. At the very least, Sarah Raven should be honest about the issues they’re facing instead of posting the same copy‑and‑paste replies to every review. Customers deserve transparency, not silence. I won’t be ordering from them again.

Melanie

Melanie

Rated 5 out of 5 stars

I recently completed the Figma Course with Blue Sky Graphics, and I honestly had such a positive experience. Before starting, I had never used Figma before, but the course was engaging, easy to follow, and incredibly informative. This is the second course I’ve done with Blue Sky Graphics, as I previously completed their graphic design course, so I already knew I could expect a high standard of teaching and support. The lessons were taught 1 on 1, which made such a difference because everything felt personalised to my pace and learning style. Each session was also recorded, so I could go back and reference the lessons whenever I needed to, which was extremely helpful. My tutor, Jack, was absolutely lovely, full of encouragement, enthusiasm, and genuine passion for what he does. He went above and beyond with his teaching, creating such a supportive learning environment and always making me feel confident to try new things and ask questions. He was not only my teacher, but also my cheerleader and champion, especially when I started getting job interviews. Not only did I learn how to use Figma, but I also learnt how to create an app prototype, which was something I never thought I’d be able to do before taking the course. I’ve come away with valuable new skills, more confidence in UI/UX design, and a really positive learning experience overall. I would definitely recommend Blue Sky Graphics to anyone wanting to learn Figma or develop their design skills.