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Recent reviews

rogers michael

rogers michael

Rated 1 out of 5 stars

Select home warranty company offers a worthless warranty. I purchased several policies for my home and rental properties. I have filed several claims and none has been resolved to my satisfaction i filed a claim for my hvac unit. That is when the real ordeal began. Every time I called for an update, I was provided a different or inaccurate claim denial. My compressor locked up and stopped working. I called to initiate a claim. After the service tech arrived he advised the problem and submitted the report to select. Initially i was advised that because i had a freon leak in my unit that my compressor was not covered. This was inaccurate, After the service technician contacted select home warranty and advised the company that there was not a freon leak , select then said the claim was denied because i had two units and only one unit was covered. This was not stated in my contract. I asked to speak with a member of management, i was told that told that a supervisor would call me back. However, I never received a callback. On subsequent calls, I was told that a member of management would call me back in a few hours ( customer service will never transfer your call, or get a supervisor on the call when you request it). Instead of receiving clear updates on my claim, many conversations seemed to focus on unrelated topics such as additional coverage options, select personnel stated that i needed to purchase an additional coverage package for my second unit. Meanwhile, my actual issue remained unresolved. After more than two weeks of repeated calls, waiting for updates, my claim was denied again . Note: this occurred in August, during 100 degree days. Unfortunately this has been a common theme with any warranty claim. They will Always deny coverage. The claims process was EXTREMELY slow, communication was poor, CUSTERMER SERVICE will only read from a script and getting any meaningful assistance was extremely difficult. I would advise anyone seeking a warranty company to stay away from select home warranty.

Cynthia Elliott

Cynthia Elliott

Rated 5 out of 5 stars

Because I'm a small business owner in an area of Florida that suffered a prolonged financial impact from the back-to-back hurricanes in 2024, my credit score had dropped down to 619 just as I was trying to refinance my mortgage and SBA loans. I thought I was going to lose both my home and my business after spending almost a year being turned down by every type of refinancing company I could think of, because I didn't meet their minimum credit score, but when I was about to give up, I was referred to Lendfriend. I was expecting another, "call us if your credit score increases", response when I talked to Lendfriend's President and co-founder, Eric Bernstein, but instead, after reviewing a few financial details, he told me they'd be able to help me refinance both loans into one, and save thousands on the separate monthly payments I was currently making. Over the next month, the team at Lendfriend worked together to make each and every step as simple and as smooth as possible. With less than 10 days until closing, I requested that Lendfriend do a credit rescore because my score had increased 70 points since we'd started, and even though I'm sure it must have been very inconvenient at the last minute, they agreed without hesitation and it resulted in 0.87% off of my original estimated interest rate. I'd almost given up on being able to keep my home and my business and I can't thank or recommend the entire Lendfriend team enough: Eric & Michael Bernstein, Kevin Roost, Morgan Cunningham, and Jen Gonczeruk. I think all small business owners looking into a loan will be happy they found Lendfriend.