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Recent reviews

Alex Ventures

Alex Ventures

Rated 1 out of 5 stars

My flight was cancelled, and I was already communicating by email with a manager from Royal Jordanian’s Cyprus department because I had several questions and requirements that needed to be addressed. Unfortunately, the response I received did not answer everything, so I called the Cyprus office to try to resolve the remaining issues. The woman who answered, Ms. Leona Savva, was, in my experience, extremely arrogant and dismissive. She spoke very quickly, and because I was struggling to understand her accent and what she was saying, I asked whether she was Cypriot so that I could understand whether we should communicate in Greek or English. To my absolute shock, she asked me if I was a racist. I was stunned. I had said absolutely nothing racist. I was simply trying to understand her and communicate effectively. She then continued speaking over me and repeatedly did not allow me to finish what I was saying. When I asked her why she had called me a racist, her attitude remained arrogant and completely unhelpful. I have never experienced customer service like this before. It is already frustrating enough to have your flight cancelled. The last thing a passenger needs is to be treated disrespectfully and accused of racism when they have made no such comment. Royal Jordanian, this is completely unacceptable. I expect this incident to be investigated and I expect an explanation regarding the conduct of your employee, as well as proper answers to the questions I originally raised with your Cyprus department. Very disappointing experience. This was the worst customer service I have ever received from an airline.