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Recent reviews

Jem Hallam

Jem Hallam

Rated 1 out of 5 stars

I rarely write reviews, but my experience with Captain Cool Refrigeration has been so poor that I feel obliged to warn others — especially other small businesses that depend on working refrigeration. I normally use a trusted company from North London, but as they take time to get down to Brighton, I tried to support a local firm. I texted Captain Cool on a Sunday and to their credit, they came out first thing Monday morning. They said the fridge gas was low and there was a leak. They claimed to have repaired the leak and re-gassed the system — charging £569 on the spot. I thanked them and immediately asked for their bank details to pay, which they sent. However, when I requested an invoice for my accounts, they went completely silent. The very next day, the fridge stopped working again. I texted to let them know and asked when they could return to continue the repair — no reply. I’ve followed up several times, including warning them I would leave a negative review, and still no response whatsoever. It’s now been a week with no fridge, and in my business (local milk delivery), refrigeration isn’t optional — it’s essential. In short: They charged a large fee for a repair that didn’t last 24 hours. They failed to provide an invoice. They have completely ignored all follow-up messages. To me, that’s unprofessional at best, and scam-like behaviour at worst. If you run a business that depends on refrigeration, avoid Captain Cool Refrigeration — they’ll leave you out of pocket and out of action.