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Recent reviews

Andrea Lynette-Young

Andrea Lynette-Young

Rated 1 out of 5 stars

What a dreadful company. *EDIT since their nonsense reply. I NEVER agreed a new delivery date, you couldn't give me one. I ASKED the man to his face who's name I knew "Are you the owner" reply "yes"... and my refund was supposedly ISSUED on the 5th August but it was NEVER recieved and on the 3rd September my bank stepped in. So your reply is a complete fabrication. AVOID AVOID AVOID! I ordered my furniture on the 5th June and was given a delivery of around the 20th July. Fine. On the 20th July I received an email to say it would be delivered, but the couriers had no order for me. After multiple emails with Outlet Home where they just kept saying the courier has it, even though they didn't, we went to the store again on the 5th August. A young man was present, who agreed to alter our order to a different set and said it would be delivered within a few days. We never got another email, no communication what so ever, so once again I went down there and spoke to the owner. Who basically called me a liar, that I was never told the 20th July for delivery even though I had emails to prove it and said there was no evidence of the change of item even though his staff member was there in the showroom. I demanded the refund of my £1500 be issued to which he told me I had to email them to request..... no he was to issue it now whilst I was there and I wanted confirmation sent immediately, that did happen, but my money never arrived. I contacted them several times and kept being told your bank must be holding it.... they don't do that. Eventually my credit card company refunded my money but avoid this awful company at all cost. The staff are clueless, the customer service is appalling and as for the owner, he is not a nice guy at all and doesn't care about his customers.

John Seaton

John Seaton

Rated 1 out of 5 stars

An absolute shambles—not a real bank in any meaningful sense. Be very careful: they can close your account without notice, leaving you unable to access your account or transfer your money. This has happened to both individuals and businesses.They cite their terms and conditions, even when customers have been with them for years. In practice, they can cut people off from their money and prevent businesses from receiving payments or paying suppliers and employees.Two weeks ago, they nearly put a company out of business by freezing its accounts. They gave one explanation, then, after the company threatened to contact their CEO, came up with another.They closed my account without notice and told me I would have to appeal to get my money back—a process that can take up to 90 days. The catch? To appeal, you have to log in, but they’ve blocked my access.I believe their actions may breach FCA regulations. A financial provider should not be able to leave people without access to their money or prevent them from moving it to another banking provider. Now they reply with their prewritten script, no financial organisation is allowed to freeze an account without notification and must have du cause, which you dont and you know it. How am I supposed to feed my family for upto 90 days You dont even let me login to appeal or see transactions in my account or funds and this is 100% illegal as I have already raised it with the FCA, in addition I will be contacting the relevant authorities for action against your so called bank.