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Recent reviews

Carol Goolsby

Carol Goolsby

Rated 1 out of 5 stars

I learned from Lexus Nexis that my homeowner's insurance company (USAA) reported that I had three claims against my policy. Of which none of them was paid. I filed a claim via phone with one of their adjusters, for burst pipes in August of 2021, I submitted all my documentation and information from the contractors for the repairs, per the adjuster's request. They never responded or acknowledged my claim, after 15 days when I called them back to check the status, they first told me the claim wasn't filed timely, when I proved otherwise, I was told that they never received my claim or the documents and pictures I uploaded to their website. When I asked to speak to a supervisor, I was told by the supervisor that they had received an anonymous call stating that I was trying to commit insurance fraud, therefore a claim file was never created. I paid over $40,000. out of my pocket for repairs. I called USAA back, the damage was more extensive than we originally thought and I was still trying to recoup some money from my loss, they sent an adjuster, three weeks later, but by then the repairs had been completed, they told me my claim was void because they were supposed to inspect before the repairs were done. They then added a second loss claim that duplicated my initial claim and have consistently reported it as a separate claim. USAA is also reporting a theft claim, which I never filed. All of these fraudulent claims are being reported to Lexus Nexis. The Insurance company has also raised my coverage amounts without my consent and without notifying me, increasing my premiums. They are now saying it will cost $780k to rebuild my home which appraises at $340k. When I asked them to validate the substantial increase, I was told it was due to the cost of materials and labor increasing, They increased my insurance premiums and I don't have the option to change insurance carriers, I have been denied coverage from other agencies.

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