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Recent reviews

Asheesh

Asheesh

Rated 1 out of 5 stars

Review for Car Planet Barnet Part ex-changed my car and Car Planet said on 30/09 they would settle my figure with my previous finance lender - MotoNovo. So tell me why a month later my payment has still been made to MotoNovo and my balance is still showing as outstanding. So now I’m paying for two cars instead of one. Shocking service. Update two days later - countless calls to Car Planet. Nobody helps. Transferred calls group drop out. Or they hang up. Promises of call backs are false. No reply to emails. Shocking after sales support. Wish I never purchased here. I’m such an unhappy customer right now. Update one week later - still no resolution. Reached out after 20+ calls - chasing daily. Acted like I was bringing news to them so clearly the settlement agreement was missed. One week later still having to chase even after sending an updated settlement letter - which is reduced now thanks to my payment last week which should never have been. Beyond painful having to deal with this team. Would never recommend. How hard is it to call with an update? Rushed my purchase through and dumped me since. Will keep chasing them as their admin mistake is costing me money; my time; my patience and affecting my wellbeing. Also - take a look at their copy and paste reply on Google. Generic and robotic. Nothing personal. That email they recommend to contact them on doesn’t even work. Didn’t reply or acknowledge my email. Go to an approved user trust me. In reply to the response below: Emailed 27/10 at 07:27am to b.demir@car-planet and support@car-planet. You don’t reply to the WhatsApp either - messaged Friday and again today (02/11). Hope you find the email and WhatsApp message that previously worked but mysteriously isn’t now. My money is gone pre-Diwali due to your negligence not mine. And now you have your purchase completed - turned a blind eye. Your service is abysmal.