What are you looking for?
Help millions make the right choice
Help millions make the right choice
Share your experience on Trustpilot, where reviews make a difference.
We’re Trustpilot
We’re Trustpilot
We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.
Recent reviews
CHARLOTTE KIRKPATRICK
Ordered 9 of these. They came in, I plugged them all in in different rooms as instructed. Waited, saw no results. Luckily, I had kept the boxes, because in their fine print THEY DONT TELL YOU ON THE FRONT SIDE it says you have to send it back in its original packaging. Customer service then offers me a 30% reduction. They'll send me back 30% of my initial payment less than $50 for a refund. When I tell them that, I'm not happy with the 50. Dollars and I still would like my money back and to send the products back, they send me a return authorization slip where I have to fill this out and send it back and then I have to pay for the shipping back to them. Not a return label that is paid for but I have to out-of-pocket put more money into getting my money back. This is an entire scam. Don't waste your time, don't waste your money. Absolute trash customer service and return policy. I contacted them over a week ago. They are just now starting to email me about this return I think they were hoping to run the clock out on the 90 day return policy.
Joanne Sarai
Terrible Customer Service at Kingston Store from Maria who does not appear to know how to refund one item and exchange another , without a ‘ computer says no’ attitude. Almost one hour later, manager Yesim attended to rectify the issue, unsatisfactorily because the £12 Sparks reward I qualified for by my original purchase, was irretrievably cancelled when Maria unnecessarily refunded the entire order. This was an online order which appeared to flummox your staff. Together with a 20% discount. Maria offered me a £12 refund on an item I paid £22 for and asked me why I was questioning it??!! She then charged me £10 more for the item I was exchanging for a smaller size??!! I then had to wait for over 30 minutes for a manager to attend, during this time I got fed up and requested a refund on the entire order . Maria told me that was not possible because I didn’t have the correct receipt! She had just provided it and I was waving it in the air! You couldn’t make it up.
Dennis Tang
Disappointing experience – seats changed and no response to my refund request I paid £490 for two tickets to Tottenham Hotspur vs Everton on 12 September 2026, specifically choosing the advertised Travel Club Level 2 – Section 2 seats based on the location shown on Hellotickets’ seating map. However, the tickets I received were for Block 239 instead. When I arrived at the stadium, I found that our seats were at the very back and on the edge of the seating area, far from the location and experience I had expected when making the purchase. I contacted Hellotickets to complain and requested a full refund. Despite sending several follow-up emails, I have received no substantive response or resolution. I paid a premium for seats in a particular location but received something materially different, with no satisfactory customer service afterwards. Very disappointing. I would not book through Hellotickets again based on this experience.
Diljeet Singh
I originally booked a premium parking space a mile from the airport that included a bus transfer, specifically because I wanted to park the car myself in a secure spot without handing over my keys. Two days before our flight, they called claiming "access issues" and offered a "free upgrade" to a meet-and-greet service, assuring me my car would still be parked in the exact spot | paid for. When I followed up in writing to confirm this, I was ignored; a phone call yielded only verbal assurances. Thanks to my Tesla app, I discovered they lied: my car was actually parked 5 miles away from the designated spot and driven multiple times before our return. It feels like a calculated bait-and-switch where they overbook secure spaces, move excess cars miles away, and invent access issues at the last minute. If you care about who drives your car and where it is kept, look elsewhere.
Jim P
The pro. Delivery scheduled and arrived as promised. The sideboard was packaged excellent in the box. The quality is a really nice piece of furniture. The con. The 2 shelves that were packaged in the order were incorrect. They don’t fit in the sideboard. They are slightly oversized and have notches cut out for placement. The CORRECT shelves are supposed to lay flat on the brackets. It has been 2 weeks going back and forth trading e mails, many times from a different person. They have offered to send a technician to look at it. Total waste of time as anyone could plainly see that are incorrect and won’t fit. I sent them pictures. They have offered a 1 on 1 exchange which is ridiculous for replacing 2 shelves. Solution they will send 2 correct shelves with a lead time of 16-17 weeks.😡😡😡😡😡😡😡😡😡
Rahaf Maher Dawas
Dear Zyra, I am writing this email to express my absolute gratitude and appreciation for the exceptional customer service you have provided me. Words cannot fully describe how thankful I am for your incredible kindness, prompt responses, and the amazing way you handled my situation. You went above and beyond to make things right, and your dedication truly reflects the high standards of Cozy Island. It is rare to find customer service as warm, understanding, and efficient as yours, and you have made me an even bigger and more loyal fan of the brand than I already was. Thank you once again, Zyra, from the bottom of my heart for your outstanding help, patience, and wonderful support. I truly appreciate everything you have done! Warmest regards, Rahaf
lea poulos
Genuinely horrible experience for my cat. Called my cat nasty after we explained she is very anxious and requires careful care. My cat came back with bloody paws and didn’t eat for 2 days. We tried emailing and calling and didn’t get a response. DO NOT BOOK EXTREMELY UNPROFESSIONAL! It took her 20 mins when it should’ve taken her at least an hour for a full bath, ear cleaning, and nail trim. Her daughter with disability’s was in the front waiting….. horrible horrible my cat is traumatized and limping. Poor thing can’t put her paw down. Have to take her to the vet. Let me know where I can send my invoice.
Rianne Gordon
Today was my second cycle at CRGH, and second time sharing a review. I had such an incredibly positive experience with the whole team. Attentive, sympathetic, patient, kind. I felt seen and supported the whole way through. I want to say a special thank you to everyone working on 22 Sep, but particularly Maria Laurina (apologies for any misspelling). I think I was the first collection of the day and I just felt so blessed to be going through it with Maria and the team. It could never be understated how much of an impact it had. THANK YOU!
Галина Димитрова
I am extremely disappointed with Catawiki's customer support. I am still waiting for a resolution and a refund for my broken vases (Order ID: 47603373). The item arrived destroyed due to shocking packaging with zero padding. Additionally, I have another unresolved case from months ago regarding fake items (Order ID: 46903922). Customer support has completely ignored both of my open disputes, even though my payments are supposedly protected. I demand an immediate human intervention and my money back for both orders!"
Moyosore Koya
My father holds a business account with this bank, which was placed under review without any prior notice. The bank's website states that additional documentation is requested before an account is paused, yet he received no such request by email or otherwise. His salary is the only payment that goes into that account. Compounding the problem, the customer service we've dealt with has been extremely poor.I really hope it gets resolved soon because he’ll definitely be closing down that account.
Alison Richards
Second trip with Newmarket travel would highly recommend this company very well organised and guided through out even made contact when we didn't join excursions to check we were OK and what we wanted to do this trip was lake como and susanna chapman was extremely heplfull sole travelers could do this with ease wouldn't use anyone else for an organised tour
Soumya Bhattacharjee
