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Recent reviews

Admin Multi R IT

Admin Multi R IT

Rated 1 out of 5 stars

I suggest anyone considering using this company to think again. It would appear post merger with Fedex (who historically had a good record, excellent tracking and reliable accurate customer service) that they have not replicated the internal systems of Fedex and provide a below standard service across most every level. Over the past 6 weeks I have had boxes returned from depots where they have been sitting for months, no one can explain why, mis information across the board and little to no ability to rectify, an off shore call centre that can do nothing but apologise and provide no eta's and a company that is obsessed with raising case queries that are a road to no where. Charges appearing on my billing as debit adjustments with no detail and an incredibly complex internal admin whereby you are transeferred from one person to another with no results. After calling on 5 occasions today regarding an urgent shipment and being told it was "with a driver and down for delivery", I finally started asking for a senior manager late in the afternoon to get to the bottom of where the driver was and when it would be delivered, I was finally told that the goods were still at the depot, had never been collected by a driver and would probably be delivered tomorrow. When I asked probably or would be, the operator said unfortunately I cannot guarantee anything. TNT/Fedex have unfortunately morfed into a Telstra of sorts where they have officially lost all control and visibility of goods and where they are. I have been told that they cannot contact drivers with them continually saying the depot has to update them. In other words you cannot press them to call someone and make anything happen. This company has a large proportion of the market and have no real interest in helping. Finally, be wary of theor online booking and quoting system. They are live with a system that is far from perfect. You book a job, it lists the details including the cost and in particular if it's a rural site you could be charged a random additional fee because contractors are involved. When pressed on this you get the obligatory "I'm so sorry" where they have no intention or real ability of answering logically or professionally. I'm moving on now and closing our account. If you have customers like me that demand timely deliveries and don't mind paying for the service you need to go elsewhere. The grief this company puts you through is just not worth it. I learnt the hard way...