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Recent reviews
DBr
Dear Ray-Ban Customer Support, I am writing this email as a formal and extremely serious complaint regarding my recent order and the completely unacceptable handling of my case from start to finish. To begin with, the delivery of my AI smart glasses was already delayed far beyond what was initially communicated. This product was purchased as a gift, meaning the delay alone already caused inconvenience and disappointment. However, the situation became far worse when the package finally arrived. The parcel was visibly damaged upon arrival and, to my absolute shock, the contents were missing entirely. The package was effectively delivered empty. At that point, after already waiting excessively long and losing confidence in the reliability of your delivery process, I made the decision to purchase the same glasses elsewhere because I could no longer wait indefinitely for a solution. I initially acted in good faith and assumed that if the original glasses eventually arrived properly, I would simply return them at my own expense. Unfortunately, that never became possible because the package that was delivered contained no product whatsoever. What has followed since then has been an exhausting, frustrating, and frankly disgraceful customer service experience. I have repeatedly explained, in numerous emails, that I no longer wanted a replacement pair of glasses. Despite this being communicated multiple times, your proposed “solution” was still to send yet another replacement instead of simply issuing the refund I am legally entitled to. At this stage, I must remind you that this order was shipped from within Europe and therefore falls under European consumer protection legislation. Under European consumer law, if the consumer does not receive the purchased goods, the seller remains fully responsible for the failed delivery and must reimburse the customer accordingly. This is not optional, nor is it a gesture of goodwill. it is your legal obligation. Instead of resolving the matter professionally, your company escalated the situation even further by requesting proof that I had purchased the glasses elsewhere. I find this request deeply inappropriate, invasive, and disrespectful. Not only does it have absolutely nothing to do with the fact that YOUR shipment arrived empty, but it also strongly suggests that I am somehow being treated as dishonest or deceptive. Requesting private purchase information from another retailer crosses a line and seriously damages the trust I once had in Ray-Ban as a brand. I have been a loyal customer for years and have purchased several Ray-Ban products in the past, which makes this entire situation even more disappointing. Nevertheless, despite feeling that my privacy was already being violated and despite strongly disagreeing with your request, I still cooperated fully and sent the requested proof within approximately 10 minutes of your email. This clearly demonstrated my willingness to resolve this matter transparently and efficiently. Now, after all of that, days have passed once again without any meaningful response from your side. This level of customer service is completely unacceptable for a global brand such as Ray-Ban. The endless back-and-forth emails, the refusal to listen to my clearly stated request for a refund, the implication that I am not telling the truth, the invasion of privacy, and now the complete silence after I complied with your demands, all of this has destroyed my trust in your company. I want to make my position absolutely clear: I DO NOT want a replacement product. I DO NOT want another shipment. I NO LONGER HAVE CONFIDENCE in your delivery process or customer support. What I want is simple and legally justified: A FULL REFUND of my order without any further delay. If this matter is not resolved promptly, I will have no choice but to escalate this further through: * European consumer protection channels, * payment dispute procedures, * public review platforms, * and any other appropriate legal or consumer authorities available. I sincerely regret that this situation has reached this point, especially as a loyal Ray-Ban customer, but your handling of this case has been beyond disappointing. I expect immediate action and confirmation that my refund is being processed. Order 77928418 Dylan!
Pedro Poch
I hope that, unlike me, you had the common sense to look up information about this scam of a store before buying anything from them. If you need proof of what I’m saying, just read more reviews and you’ll see I’m neither the first nor probably the last person affected by this. I bought something from their website on Sunday, where it clearly stated that delivery would take place on 12/05. I found it hard to believe, but decided to trust them anyway. On the morning of 11/05, I called because I still hadn’t received any order confirmation, despite the money already having left my bank account. They told me the order hadn’t been processed yet and that it would be done later that day. Later on, I did receive the order confirmation, so I called them again to ask about the delivery date. During this second call, I was treated rudely (as if calling a second time was somehow bothering them), and they bluntly GUARANTEED that the delivery would arrive the following day (12/05). And before them replying with the usual “sometimes delays happen blah blah,” let me be clear: during the call I was GUARANTEED that the package would arrive on 12/05. Surprise: the next day, my order never arrived. In fact, the order status hasn’t updated since the day I called them (11/05). Today, 13/05, I called again and they told me that PostNord has the package and that it’s their fault. They told me to wait “a few days” to see if it arrives. Yes, “a few days.” Not two, not three, just “a few days.” I contacted PostNord myself, and they confirmed that while they have received information about the shipment, they have not received any physical package. They are still waiting for it in order to process the delivery. I called Compumail again, and their response was: “PostNord probably didn’t scan the package.” So in summary: nobody knows where my package is. Compumail says PostNord has it, and PostNord says Compumail still has it. When I asked about a refund, I was told they would first need to request the package back (which makes sense), but until they physically receive it, they cannot refund my money. My order is worth more than 7,000 DKK. This is not some cheap purchase. And yet right now I have neither the money, nor the package, nor any actual information about whether it will ever arrive. If I still don’t have it by Monday, I will be reporting the theft to the authorities. Update: I did NOT receive It on 13/05. Status not updated since 11/05. Compumail still says that is PostNord fault.
Vicky Divdhal
My name Balkar Singh from Punjab I have all the profs and I am mentioning them also. App jakar google map review check karo और जल्दी जो मेरे पास ऐप लॉगऑन की रिकॉर्डिंग और प्रोफेसर है वह मेरा वीडियो बना करे सबमिट करो इंतजार करो Don't trust Urvashi, Ankita, komalpreet Total scam I had a very disappointing and upsetting experience with WVP International Delhi. In my case, they appeared to misrepresent the process for a Europe work permit, especially for Denmark. Instead of being transparent, they kept me engaged for months with repeated interviews and false assurances.What was presented as one interview turned into three separate interviews, causing a significant waste of both time and money. During the process, they were not honest about who they were representing, and it felt like they were speaking as the client themselves rather than clearly explaining the actual situation. I have documents and recordings to support my experience.They kept me involved for nearly 8 months, and only later did I realize that many other people may have gone through similar issues with them. Based on my experience, I strongly advise others to be very careful and verify everything independently before dealing with this company.This was a highly unprofessional and stressful experience, and I would rate them as completely untrustworthy.
Andre Visser
My vehicle has performed well on the platform and I initially had a positive experience. However, there has been a significant issue that has not been resolved. I was not informed upfront that camper vehicles are not covered under their standard insurance, despite selecting this option from the start. This forced me to arrange my own insurance at the last minute, which is not acceptable. Christiaan was helpful in advising me on how to handle this going forward, and he acknowledged the issue. He also confirmed that the insurance amount charged to the customer would be refunded. Despite this agreement, the refund has still not been processed. I have followed up multiple times via email and WhatsApp, with no resolution to date. This lack of follow-through and accountability is disappointing. A matter agreed upon should not require repeated chasing. I expect this to be resolved promptly.
Amin CHOUDHURY
AX was used to lease a car (after an accident). When they deliver the car, they do not discuss any pervious damage and say that car has logged for pervious damage but when they pick the car they add pervious damage and give you £4000-£6000 bill for repair. This type of misleading malpractice and fraudulent practice and committing Forgery and Counterfeiting Act 1981. Fraud Act 2006 (UK) states that if a party intentionally misrepresents the condition of a vehicle to secure a signature and later acts on a false premise, it is "Fraud by False Representation". The response from AX (see below) is also misleading as further false information given to cover up fraud criminal activity implemented by AX. The Trust will be keeping my review as other customers must be made aware of this experience.
Si Jones
Update on a long running dispute. It took 6 months for Scottish Power it admit it had falsely claimed my account was in arrears after bombarding me with threatening emails, text messages and phone calls from September 2025 to February 2026. That month, a small compensation was offered which I accepted and was told it would arrive within 14 days, which it didn't. I put a negative review on here, which eventually triggered a renewed offer of compensation in early April which I accepted and was told it would arrive in 14 days, which it hasn't. My complaints handler is now refusing to answer my emails asking for an update. I never had a problem with the company as a customer, but as soon as I closed the account their behaviour has been unforgivable, and continues to be.
Kiccy kiccy kiccy
I placed an order with this supplier and they tried to steal money from me by claiming there were taxes that did not exist on my order. I then tried to understand the mistake kindly and continued to communicate with goodwill and politeness. In return, I was faced with a customer service team that was rude and insulting. They eventually refunded me some of it , but only after I insisted repeatedly. A few weeks later, I even received a threatening message from them because I had left a negative review about my experience. This is a supplier to avoid! They are thieves and I really do not know under what conditions they are working to treat their customers this way, but they are clearly in need of psychological help, because this kind of behaviour is absolutely not normal.
deborah mitchell
I bought this product to help my husbands hair stay a good colour not too white, it’s actually achieved this is a very short time. I bought the 3x pack for the better value. Not a subscription. I’m really pleased with the black seed oil. What I’ve noticed is it’s helping my joints and I’m sure the results in helping make sure I have no parasites is actually working because I have more energy and a better skin tone. This product is extremely good for me. I noticed the reviews and they seem very targeted to attack this brand. After using one of the three jars I bought I would buy a subscription. The date is when I started using this black seed oil.
Yasmine Nerone
Everyone was great. Maryam and Jared in USA and Jola, and Mandy Orange & her team in SAfrica, were very efficient in assisting the process of my move to South Africa, eastern cape, to go smoothly. Their specific instructions helped everything to go smoothly, from everyone in the USA to their affiliate team in South Africa. Even though the shipment took longer due global tarries. Everything arrived safely, no breakages, because I packed everything in in double lined boxes which were then packed in wooden crates for shipping. Thanks guys well done. Jasmine N.
Rabeya Bashri Rinkey
If it’s possible to give minus in rating I would love to give it to them. What a horrible experience! They just changed our flight twice. Once they changed the date and again in same flight they changed the flight schedule before 2 days ago of our flight. We had a connecting flight as well but this time we got only one hour transit time which put us on trouble. So We just cancelled our travel plan just before a day ago of our flight. I have never seen any irresponsible airline like that. Probably the worst experience in my entire life.
littlebowchichotmail.co.uk
Excellent customer service. I contact the company about a faulty hairdryer that was only 9 months old, but unfortunately I didn’t have access to the receipt. Despite this they were understanding, helpful and very kind throughout the process, and they arranged a replacement for me. Really impressed with how professional and compassionately the situation was handled. Thank you again Nathalie
David Candy
We ordered from South Africa and had excellent service all the way through. Frequent and friendly communications, with a "can do attitude" made the process extreemly easy and plesant. Already recommended Hearmore4less to a friend, who have also subsequently ordered from this great company. Thanks
Leah Kate
World of Books is such a handy website when looking for a specific book that you struggle to find elsewhere for a good price. The buy 3 get another free and the other deals are great, you get a really good deal for your money, especially on children's books. Will be using again in the future!
Jackie Fuller
Didn’t enjoy this cruise for a few reasons. Apart from the Atrium which impressed a lot of rest of ship needs an upgrade. Cabin was OK. Food in restaurant was underwhelming with a lot of items repeated every night. Buffet restaurant very dark and always overcrowded. Won’t be booking MSC again
Darryl Purcell
