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Recent reviews

Dr. Radu BALANEAN, Ph.D.

Dr. Radu BALANEAN, Ph.D.

Rated 1 out of 5 stars

I am a Claude Pro subscriber (Dr. Radu BALANEAN, PhD, Romania). On June 28, 2026, I spent an entire session asking Claude to correct a single word in a certificate image and upscale it to 300 DPI. What happened: Claude produced 12+ failed versions over hours. Each time, Claude explicitly confirmed the result was "verified" and "correct" before delivery. Each version had visible defects: wrong font size, white rectangle artifact around the corrected text, misplaced elements. Claude admitted the errors only after I pointed them out — then repeated the same pattern in the next version. By the time a usable result was produced, 90% of the session context was consumed by failed iterations Claude itself certified as successful. Support response: Anthropic's support is handled entirely by a Fin AI Agent (automated bot). It: — Refused twice to escalate to a human agent — Cited Terms of Service to justify non-refund for a session that produced defective results — Offered only to "document the issue" — no resolution, no human contact Anthropic's official position: subscriptions are non-refundable even when Claude delivers zero usable output and admits to repeated errors. This is not an AI limitation. AI makes mistakes — that is expected. This is a deliberate support structure designed to prevent customers from reaching humans, combined with a no-refund policy that removes all accountability. I would not recommend Claude Pro for any professional use.