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Recent reviews

Debbie Algeo

Debbie Algeo

Rated 1 out of 5 stars

I am a disabled woman with a cancer diagnosis and several other chronic conditions. I live alone with no other means of transport other than my Suzuki Vitara, bought from Mervyn Stewart, Bangor, Northern Ireland in January 2024. I live on disability benefits. My car currently has approximately 13,000 miles on it and while out in it on the 8th of September, smoke came out of the exhaust and the car just stopped at a dangerous intersection. I had to pay £102.52 to have it recovered and left at the dealership. The car was still in warranty. I was then told by Andy at the front desk that they had no courtesy cars available "my hands are tied, I'm just the middle man" and the best he could do was to arrange a lift home for me. He then gave me the number of Enterprise car rentals. As I cannot be without a car due to my health, a car was sent out to Bangor Wales from Enterprise, instead of Bangor Northern Ireland. Due to this mistake, I was afforded a small discount and paid approximately £500 for the rental car. I was told by Andy that a Suzuki S cross was ear marked for me when it was returned. This was not the case and I have now had to extend the rental twice since then, now to the sum of approximately £1,000 on my credit card. The rental company are astounded that Mervyn Stewart, a so called reputable dealership are not even part shouldering this substantial ongoing cost. I got a call from Erica from sales, offering to sell me a new car. When I explained my situation, that they had my car and I was having to rent independently, she said "that doesn't sound right, I'll speak to a few people and try and sort it out" but I have yet to hear back from her. Today I had the misfortune of meeting Phil who I was told was in a higher position than Andy and would see that paying for a rental was unacceptable. I asked him if we could have a chat on the seats as I have hearing loss in my ear after surgery and a prolapsed disc so can't stand for long. He refused and said he would prefer to stay behind the counter. I explained I live with several serious life limiting conditions and need to get back and forth from the hospital. He was smug, patronising and while he agreed that he himself could not afford to rent a vehicle, he said he didn't care about my health, "you don't know what I've got and what do you expect me to do, pay you £500?" This was all done while two other staff members hid behind a car watching and listening to our conversation and phil smirked as he spoke. They have offered no solution or compromise, can't tell me when my own vehicle will be repaired and although I have always purchased my cars from this dealership formerly Philip Petersons, I will not be using them again, nor can I recommend them. Once they sell you a car, their customer service is appauling, they avoid your calls, make excuses and unfortunately live up to the terrible reputation that car dealers are known for. I am currently awaiting a suzuki swift courtesy car but doubt I'll see it any time soon. I am now already in debt through no fault of my own and would urge anyone to learn from my experience and think twice before purchasing from here.

Charnika Williams

Charnika Williams

Rated 1 out of 5 stars

Where do I even begin...I never like leaving bad reviews but what i learned from this experience is that no one else especially a single mother who works hard as I do deserve to go through what I've gone through....almost 10k gone and when I say NOTHING was really done to have earned that...NOTHING! I got my kitchen sink reset and my dishwasher outlet reset and thats really all. The owner name is Eric Fullilove...and it's quite connected because he's FULL OF CRAP! A FRAUD at best! I don't care who you are, or who someone thinks they are..playing with someone's home repairs is NEVER okay, thats where I draw the line...so here we go: 1st Red flag was Eric the owner was to complete some personal projects for me aside from the work he was to complete per my insurance claim... Do you all know this man presented a darn 2k invoice to me for his staff installing 4 shelves in a cabinet he did not build, and a half door, I will add photos! When I informed him of how ridiculous that price sounded, he said well that's for my guy resetting your kitchen sink as well(This was covered and paid by my insurance)I wish I would've walked away then, it only got worse after that. Weeks went by and no word from Eric or his team, remind you he requested a key to my home for access, so accessibility was NOT an issue. After waiting a few weeks after the sink installation, here he comes with a dude that he probably found off the street to do the grout cleaning on my kitchen floor, it was half done! My floor still looks a damn mess! After that I had setup an inspection with my mortgage company to receive additional funds for the basement repairs. He completed the inspection on July 8th..the funds come, I get 2 cashiers checks for 4400 and another for lets say 3800, I give them to him, I'm waiting for the work to restart, this slick person tells me the checks were for work that he already completed! Outright lied! And he tried to say the work the previous contractor completed was work that he actually did. One thing I am glad that I did was install surveillance objects that he nor his bs workers could see! Nothing he claimed he did was done! He even claimed he reset my countertop in my kitchen, NEVER HAPPENED! I could go on and on, at the end of the day, DO NOT USE THIS COMPANY! He's very charming and slick! He would probably not take advantage of men this way,but us poor single women, don't stand a chance! But I believe in ACCOUNTABILITY and I will get the justice i deserve in this situation. I will use EVERY platform to make sure his company is known for taking full advantage of women! There is another review where that poor lady was medically challenged, he didn't care, he still took her money and left her home INCOMPLETE!

Shons Healy

Shons Healy

Rated 1 out of 5 stars

I ordered a gift for a friend I checked delivery time it stated 4-6 business days. As the days went on I never received a despatch email so I contacted them to cancel and was then told I couldn't that it was already sent. That Friday afternoon they did send it but it was to late to be delivered for Monday they did not even post it as express postage even though they had delayed sending it I then received the parcel on the Tuesday and didn't even open it because it wasn't needed I had already went elsewhere to buy the same perfume. I used the online chat and one man was so rude and told me to refer to the terms and conditions of delivery I did look at those and it said delivery within 4-6 business day's which they did not do, he then told me I would have to pay out of my own pocket to return it they dont offer free returns and rudely ended the chat with me. I then started a new chat and a lovely man did provide me with a free shipping return because of the late arrival of the parcel.I have sent it back to them two weeks ago and keep emailing over the last few day's to see why it is not being refunded only to be told to provide the return tracking which I have many time's and they then say sorry we haven't yet received it from the courier? I have asked them many times to please check with the courier why it's delayed for two weeks and they don't even reply to that they just say please continue to wait and we will refund you soon. I have never had any issues like this with notino, boots or any other online shop while buying perfume. It's been such a nightmare to deal with I just want my money back.