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Recent reviews

Musa Aliyu

Musa Aliyu

Rated 1 out of 5 stars

I have been a loyal customer of Sainsbury’s since moving to Coventry in July, consistently relying on their delivery service. Until today, I have always received excellent service, with drivers delivering items directly to my door without any issues. However, my experience today was deeply disappointing and unprofessional. I placed an order as usual, and the driver called to inform me that he had arrived and asked me to come collect the order. I explained that deliveries have always been made to my door and that this was the standard service I expected. The driver claimed he was at the correct address, as directed by his satellite navigation. Looking out of my window, I couldn’t see him, so I went outside to check. Despite walking around the entire street, I could not locate the driver. When I informed him of this, he insisted he was at the correct location and abruptly ended the call. I attempted to call him back twice, but he didn’t answer. Left with no other option, I contacted Sainsbury’s customer service to report the issue. Later, someone from Sainsbury’s online services contacted me, stating the driver was returning to my address but claimed he felt “scared” because, according to him, I had called him an “idiot.” This accusation is completely false and baseless. At no point did I use such language. I am utterly disappointed with the unprofessionalism displayed during this interaction. Accusations of this nature not only undermine the trust I have in Sainsbury’s services but also highlight a lack of accountability and communication within their team. I hope Sainsbury’s takes this feedback seriously and ensures better training and professionalism among their delivery staff. Until this issue is resolved satisfactorily, I will be reconsidering my future orders with Sainsbury’s.

Bobby Square

Bobby Square

Rated 1 out of 5 stars

We regret signing up with BirdEye for our business needs. Shortly after the start, we encountered recurring issues with their platform. Reviews that were supposed to be monitored consistently went missing, leaving our team unaware of both negative and positive reviews that should have been addressed in a timely fashion . This directly led to upset and dissatisfied clients who thought a job was being done for their businesses reputation management—something no business can afford. When we decided to terminate our services due to these ongoing issues, we were informed that we were already under an automatic renewal contract. However, we were never notified that the renewal process had started. Under California's Automatic Renewal Law (ARL), if a consumer accepts an automatic renewal offer or continuous service offer with an initial term of one year or longer, the company is required to provide notice at least 15 days—but no more than 45 days—before the renewal occurs. BirdEye failed to meet this requirement, leaving us blindsided by the renewal. Not only did offer nothing to help with this situation after 2 years of partnership, we were met with unfriendliness and slow response times from their team. This experience has been incredibly frustrating, and we strongly caution others to think twice before using BirdEye. If you're considering their services, make sure to review every detail of their contract and renewal policy to avoid unpleasant surprises.

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