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Recent reviews

Jimmie Woods

Jimmie Woods

Rated 1 out of 5 stars

I am extremely disappointed with my recent experience shopping online with Myer. Order #1172153232 I placed an online order for a pair of men's boots on 26 October, with the expected dispatch timeframe stated as 2–3 days. After waiting several days without receiving any dispatch confirmation or meaningful update, I contacted Myer through their online customer service to enquire about the status of my order. I was advised that my order was still being prepared. I continued waiting, expecting the order to be processed and dispatched as promised. However, today, 3 November, more than a week after placing my order, I received an email informing me that my order had been cancelled because Myer was unable to fulfil it. What a frustrating and disappointing experience! If the item was unavailable or there was an issue fulfilling the order, why was this not identified and communicated to me earlier? Why allow a customer to wait for over a week, only to cancel the order at the last minute? The least Myer could have done was provide timely and honest communication rather than leaving customers waiting with the expectation that their order was being processed. Customers shop online with the expectation that when an order is accepted, the retailer will make a reasonable effort to fulfil it within the advertised timeframe. If that is not possible, customers deserve to be notified promptly so they can make alternative arrangements. This experience has left me with very little confidence in Myer's online shopping service. It has wasted my time, caused unnecessary frustration and completely fallen short of the level of service I would expect from a well established retailer like Myer. Unfortunately, this will be my first and last time ordering from Myer online. A very unhappy customer, and certainly not an experience that encourages me to shop with Myer again.