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Recent reviews

Tracy Barber

Tracy Barber

Rated 1 out of 5 stars

Wow what a nightmare, what a con, first and last time ever buying anything from Wowcher Bought 2 Mystery Holiday Vouchers at £129 each Wowcher claim to have a 14 Day "No Quibble" Full Money Back Guarantee but it's all a scam just to reel you in to thinking you're protected if you change your mind. When you send them notice that you want to cancel the order because you don't want the vouchers and would like a refund they first try to get you to accept Wowcher credit and when you refuse this because you'd prefer to get your money back, after all they do come with a 14 Day "No Quibble" Full Money Back Guarantee, the person on the other end of the WhatsApp chat suddenly isn't "equipped to deal with refunds" so has to transfer you to someone else who will get back to you within 24 hrs. This 24 hrs contact is only to let you know you're now being passed to someone else who'll get back to you within 48 hrs. This is the dirty underhanded tactic Wowcher use to stall for time and avoid giving refunds, these people have absolutely no intention whatsoever of honouring their 100% refund guarantee I've since discovered the vouchers are automatically redeemed after 48hrs hence why their next response is to refer you to their 3rd Party Merchant who then informs you what "you've won", in my case a trip to Bremen. This is also very underhand and makes a complete mockery of their so called 14 day guarantee as they now consider the vouchers to have been redeemed and therefore non refundable, hence the delay tactics. Wowcher will then have you going backwards and forwards with their very dodgy 3rd Party Merchant, Travelodeal (aka Travelo, Traveldeal, Travel o deal, Travelodeals, Travel odeal and Traveodea, all mis-spelling according to their website) whose customer service is just as abysmal as Wowcher's Their job according to the countless negative reviews I've since read, is to try and extort even more money out of you From my own experience, they'll ignore your emails and when you do eventually get them to reply, they lie and try to gaslight you but don't worry, you have the option to "gift" the nightmare to a family member or friend. I don't think so, they'd never speak to me again. Anyone thinking of buying from Wowcher check out the Facebook Wowcher Rip Off page beforehand where you can read all the horror story complaints about this sham of a company and their lying, thieving and scamming 3rd Party Merchants No doubt this review will once again trigger the standard auto reply: "Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher" They won't get back to me through email. I'd probably die of shock if they actually did I doubt very much they even read these reviews but on the off chance they do: Wowcher and Travelordeal Trust has been eroded and I want want my money back so I shall continue to leave regular reviews warning others about your unscrupulous practices and scams until I receive the full refund I requested less than a day after purchasing Kind regards Order number 49779621