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Recent reviews

Karen Hall

Karen Hall

Rated 3 out of 5 stars

Don't use Talbot's Law. We had an an unnecessary stressful time and there were lots of miscommunication. The fact we completed on time had more to do with us pushing them to get the job done, than them being bothered to do what they were being paid to do. We didn't go through an estate agent because we were buying where we rented and so it was direct purchase from seller. We were first instructed per the app to make a payment of £50 per person but because they somehow got my name wrong (?) I had to ring and pay manually. Which I did. Then an email was sent by them almost telling me off because we should have paid £420! There was nothing on the app that mentioned this and no prior email. I honestly felt like I was 12 being told off. The £420 was with regards to paying for searches on the property to be instructed. This was in May. In July my partner got an email from an external company to pay another sum so they could start the searches on the property we were buying. We questioned this with our solicitor who basically gave such a fabricated story it was obvious that they were lying. They said we didn't have to pay this company and cc'd us into an email where they told said company to send an invoice to Talbot's because we had already paid. This also got me worried because we needed to complete in September and searches can take up to 8 weeks. Anyway, low and behold in a matter of a few weeks the searches were back and Talbot's were reviewing them. When we got the final bill it was confusing because they charged us for searches £395 but then put as a plus that we had £420 on our account which should have gone to the external company. If you're confused by this then that's exactly how we felt. The conveyancing solicitor we were designated had a terrible attitude and always seemed to ask for things at 5pm on a Friday. When asked why they drip fed for information instead of asking for proof of funds in a more structured manner as in you will need to have A.B.C.D etc... they kept repeating themselves. We knew why they wanted said evidence that wasn't the issue. We wanted to know why they couldn't have outlined all possible outcomes in one go. It just felt messy. Again I was made to feel like I was insulting them by daring to challenge their inept procedures. When we got the final statement to pay, they did it in a way that made no sense and to this day I'm sure I overpaid. When challenged they didn't clearly explain themselves. To add to this the completion statement was not on company headed paper. When specifically asked for it to be put on company letterhead they sent It through with just the bank details and not the statement itself. Thankfully when we rang on the Tuesday (because Monday was August Bank holiday) and spoke to someone else, they forwarded it straight away as requested. We had to take it to the bank that same week to send a very large sum of money over as our deposit. We needed it to look like it came from an actual company and that it wasn't a scam. We should have exchanged on the Wednesday after receiving a receipt of monies but nothing. We chased them on Thursday and after a small hiccup, exchanged ready for completion on the Friday. Thankfully we were dealing with a different person because our one was on holiday. We completed on the Friday 4th September 2026. It has been a very stressful process and they could have handled things better. I'm personally very poorly and the stress, difficult communication and lack of understanding towards their client, me especially, really physically hurt me. In a job where people are already in a difficult situation and under certain stress, customer care should be taken into consideration. Yes they have to remain professional, but there's a line with how they should also treat others and that line is called respect. Personally they are not a company we would recommend. I'm being generous giving 3 stars! I'm just so relieved it's all over. PS. Just so you know that my first review was taken down because I actually thanked two people for getting us to the finishing line. Hopefully those people will know how grateful I am for their help getting over the last hurdle.

Emma Choudhury

Emma Choudhury

Rated 5 out of 5 stars

A worthwhile investment for YOUR financial future! One of my goals for this year was to improve my financial literacy. I’d been following Nisba Academy for a while, so when I saw the finance course come up, it felt like it came at exactly the right time. I already had some basic knowledge and had started taking steps myself, but there were definitely gaps in my understanding and some decision-making paralysis. The course helped me understand the key concepts, connect the dots and, most importantly, reframe how I think about my finances more strategically. I came away with much greater clarity and confidence in making those BIG adulting decisions! Ahmad and Adel were excellent teachers - knowledgeable, approachable and really good at breaking down what can feel like complicated financial topics into something understandable and practical. I particularly valued that everything was considered through the lens of Islamic finance, which can sometimes feel overwhelming to navigate on your own. The wider Nisba team were equally supportive, with access to 1:1 mentors and a WhatsApp group where we could ask anything. There genuinely was no such thing as a silly question (and I definitely had a lot of them!). Communication was great, responses were timely, and support always felt easily accessible. The course is about empowering you with the knowledge and tools to develop your own understanding and make more informed decisions for the long term. It is an investment, but for me it was absolutely a worthwhile one, and I feel much further along in my financial literacy journey than I did before. A huge thank you to Ahmad, Adel and the whole Nisba team!

Ryan

Ryan

Rated 1 out of 5 stars

I ordered a Shark product through the TikTok Shop and paid in full, with delivery advertised as taking just 1-2 days. Unfortunately, more than a week later, I'm still waiting for my order. According to the DPD tracking, the parcel has been stuck at the Southampton depot since Saturday with no meaningful updates. I've contacted DPD multiple times and received nothing but generic responses about an "unexpected issue". No one can tell me where the parcel actually is or when it will be delivered. To make matters worse, I contacted Shark directly hoping they could help. However, I was told that because the order was placed via TikTok Shop, Shark's customer service team could not assist and that I had to use TikTok's messaging system instead. This leaves customers caught in the middle, with DPD referring you back to the retailer and Shark directing you back to TikTok. The most frustrating part is the complete lack of ownership from anyone involved. As the customer, I've paid for the product but have been left chasing updates between multiple companies, none of whom seem able to provide a clear answer or solution. Delays can happen, but being passed from DPD to Shark and then to TikTok, with no accountability and no delivery date, is simply unacceptable. I like Shark products, but based on this experience I would strongly recommend ordering directly from Shark or another retailer rather than through the TikTok Shop. Very disappointing experience and poor customer support throughout.