What are you looking for?
Help millions make the right choice
Help millions make the right choice
Share your experience on Trustpilot, where reviews make a difference.
We’re Trustpilot
We’re Trustpilot
We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.
Recent reviews
Myron Johnson
Went in for an eye exam and to get glasses. Process is very slow and busy. Once I found what I wanted, they had to run around looking for a working measuring device. By this time I needed to leave (being there for about an hour fifteen already), said I would be back. Not great, not horrible, I guess average these days. Weird prescription, missing a few numbers and a lot different then previous prescriptions in a couple of places. Later I decided to check if I could order the glasses online. I wear progressives, so in the past, it was normally not available most places online, but it’s been a few years. It appears that they will let me order them online, so I place my order, and assume they have some way to measure my face and the frames from my progressive lenses. Didn’t prompt for a photo, didn’t redirect me to get an appointment to get fitted in store, weird. Delivery estimated two weeks. Not a problem, all the previous places say two weeks and you get a message in about 4-5 days. Two weeks… later I get a message out for delivery. Then I see the message delivered. A few hours later I check the status to see why I haven’t received a pickup message, and the status says “delivered and settled”. I really didn’t know what that meant so I just called the location. Gave him my info and he responds, we didn’t receive an order for you today. I explained the emails, status, etc. he goes and checks again. I guess they find my order and the tracking number and see that it shows delivered to that store at 11:02am. But the are adamant that my glasses didn’t show up. I ask what’s next and they respond that I have to reach out to online customer service, stores have no visibility, cannot change anything, you have to reach out to online customer service. No help, didn’t want to deal with it in store. Weird though, because I didn’t know it was a franchise. Try to reach out to customer support. Not easy to find contact information (one of my top indicators of a bad company), then get only live chat option. It wasn’t “live” in the sense live-person, just live in the sense that eventually if you can make it, maybe you will get a busy, overworked agent handling multiple contacts at one time. After painfully slow interaction with the agent, nothing, but a possibility that a lost package ticket was open (never any confirmation of that). This was upsetting, it’s a sign when a company doesn’t want to make it easy to speak with someone. This is kinda bad. I received a call at 6:31pm, voicemail stated they found my glasses and I can come pick them up tomorrow. Convenient, one minute after the store closes. During the night I get an initial response that my order is ready for pickup and another pickup email. After work I go to the store to pick up my glasses and they cannot find my glasses. They look and look, help other clients, look, look some more… finally, we found them, let’s try them on. Put the glasses on and it’s blurry almost everywhere. We go back and forth about the same company, why they would allow me to buy prescription progressive lenses online with no measurements, and why they have no access to the online order. They put the dots on the lenses to identify the regions and measure them on my head and they don’t line up, not close. Type of frames can only be adjusted so much. Still blurry. I’m mad now, not sure if prescription, lack of measurements or what. Return the glasses and request another exam to verify my prescription. Next morning, I discussed my issues and then had the most detailed exam I’ve ever had. It was a lot different than the first in almost every way. So now my dilemma is this, I have two prescriptions done two weeks apart, somewhat different, by the same doctor, but additional tools for the second. If I take this to another eyeglasses store, I’m pretty sure they won’t take them back or repair the lenses since the prescription isn’t from their store if there is a problem with the prescription. I can’t get another prescription with my insurance because of the yearly cap on exams, so I have to pay out of pocket. I do not think I want to continue doing business with LensCrafters after finding out how the company works and the ownership. Unfortunately the frames I want are either owned by LensCrafters or one of its sister companies, so even if I can find them they will be more expensive at another store. I also don’t think that they offer the transitions (owned by the same people) option I want outside of LensCrafters or Pearle Vision (owned by the same people). I can’t recommend anyone go to LensCrafters.
Rachel Lebow
If I could give 0 stars I would. I cannot even explain how frustrating my time with them has been. For starters my family was scammed into switching carrier and joining AT&T in promise of faster and better service and lower monthly bills. Since joining in June, I have had 2 bars of less of service EVERY SINGLE DAY. Recently I’ve been having no bars and my phone goes into SOS mode and says searching for satellite. Today at work I was in SOS mode for the entire 8 hours and couldn’t receive or make phone calls or send or receive messages. This was inside and also outside the building. Along with obviously no internet service as well. I received some texts 3 hours after being sent. I started chatting with a customer service representative who transferred me to a tech support servicer. I have been chatting with them for 5 hours… no you didn’t just hear that wrong… FIVE HOURS!! Not only that, I have been transferred to 5 different agents. An agent will say they are looking into the situation and then as I sit there and wait, I won’t hear back for minutes. I’ll then send a message asking if they’re still there and it’ll say welcome back and connect me to a new agent, as if I’m the one who’s left the chat. Not a single thing has been resolved. I’ve had 2 bars all night at my own home. They keep talking about service outages, as if those happen for month at a time and span across multiple area codes. I highly doubt this is a service issue, unless AT&T just has that AWFUL of service. I believe something is wrong with how the phone was set up, provisioned, or activated, but they can’t seem to identify or fix the problem, instead they gas light me into thinking there’s an outage in the area or ask me if I’ve reset my network settings, which I’ve done multiple times and even in person at their store. I’ve never had a worse phone service provider, worse customer service, and I cannot NOT RECOMMEND AT&T enough. The problem is that we got scammed into this service and then signed a contract. I will be getting out of this contract and going back to my previous provider who I had NO ISSUES with. I will never be back using AT&T service and will be surely letting anyone I speak to about this issue also know to never use them. I cannot even believe how ridiculous this situation is, such BS.
Rida Jawa
My dad and sister recently completed their first Umrah journey with Safwa Travels, and from beginning to end, their experience was truly excellent. Their journey was more than great, and I’m so grateful they were able to have such a smooth and meaningful first Umrah experience. A special thank you to Hamza, who was wonderful to work with throughout the entire process. He was extremely responsive, helpful, and readily available whenever my dad or sister had questions or needed assistance. He made getting all the necessary documents together and booking the trip so much easier and stress-free. The guide was also superb and played an important role in making their journey comfortable, organized, and memorable. For a first-time Umrah experience, having the right guidance and support makes such a difference, and Safwa Travels delivered. I would highly recommend Safwa Travels to anyone looking to make their Umrah journey. Thank you, Hamza, and the entire Safwa Travels team, for taking such great care of my dad and sister and helping make their first Umrah experience so special. May Allah reward you all abundantly.
Boston C.
I recently purchased a Popov Leather desk mat in Natural, and I’m genuinely impressed with it. The quality was obvious as soon as I took it out of the package. The leather feels substantial and incredibly nice to the touch, with beautiful natural grain and variation that gives it so much more character than the oversized black desk mat I was using before. What surprised me most is how much it changed the entire feel of my workspace. I spend a lot of my time at my desk, and the warmth, texture and craftsmanship of the leather make the space feel considerably more inviting and premium. I also love that it isn’t supposed to remain perfectly pristine — I’m looking forward to seeing how the leather develops its own patina through years of use. The Natural colour is gorgeous in person and works beautifully alongside wood, black electronics and the automotive design pieces I keep on my desk. This was my first purchase from Popov Leather, but based on the quality of the desk mat, it certainly won’t be my last. Beautiful Canadian-made product and absolutely worth it. 5/5 — highly recommended.
Susan Strohm
Ordered what looked like a cute knit cardigan, then oncevI noticed I didn't have a ship date, got suspicious and checked reviews. Called maybe 35 minutes after and asked to cancel my order, was told I only had 20 minutes after ordering to be able to do that, nothing they could do. Took over two weeks (it came from China) to get to me, and is pretty awful, not a knit, but sweatshirt like material with a screen print design. Tried it on, shoulders come almost to my elbow, but the actual sleeve hits about 3 inches above my wrist. Not at all like what was shown on their website. Return costs (ship it back to China ($20-$50) plus a restocking fee of 15% - I would spend more than I paid to return it. Only other option was to keep it and "gift" it to someone else (Goodwill!!!) and they'd credit 10% of my purchase price back to me. I choose that option and posting this review to warn to not order from this company. Deceptive on so many levels - shame on you Jennifer & John Charleston, Elle Charleston.
Charles Morton
Extremely disappointed with Uber Eats and its complete lack of accountability when an order goes wrong. My food was poorly prepared, essential items were missing, and Uber Eats failed to provide a fair or satisfactory resolution. Customers pay inflated menu prices, service fees, delivery fees, and tips, yet when there is a legitimate problem, Uber Eats makes it unnecessarily difficult to receive meaningful assistance. A company that collects this much money from every order should stand behind the service it provides instead of leaving customers to absorb the cost of mistakes they did not make. This experience showed me that Uber Eats values collecting payments more than taking responsibility when something goes wrong. I will be deleting the app and will no longer use Uber Eats.
J Taboada
Location and the non-Dutch customer service e folks at the front desk. Especially the friendly Italian young lady with glasses. If anyone stays in room 209 they should be made aware to that the bath room light is motion sensor operated. This is a HUGE safety concern! I slipped trying to get out of h t e shower to wave my arms so that the lights would turn on! We also had to wait 2 days before the light bulb was changed in the bathroom which added to the lack of lighting. Garbages were not cleared every day and hand soap was not refilled. Which is unsanitary for a washroom. We would stay at this hotel again but not in that room or any other room with a motion sensor for t e lighting in the washroom.
塚川哲
After I ordered Two Greenway Brompton Battery more than two months ago, Ridewill contacted me to tell Ridewill.it can not ship two Greenway Brompton Batteries to Japan from Italy. I posted this review once and Ridewill posted that Ridewill will repay as soon as possible about two weeks ago. Yet, repayment is not coming back to my credit card nor Ridewill finds a way to send those batteries to me in Japan. Very Frustrating after Ridewill go my payments more that two months ago and not doing right way to solve my problem. The best resolution is to send my batteries by arranging DHL Battery Special Arrangment to send that DHL has program.
William Turner
Do not order from this company, they suck you in with a great offer then after you get your product they send additional product the next month way before you are even finished with the first bottle and I still had two bottles to use now I have five bottles to use plus the bill for the second order was twice the price of the first order. Yes I did choose to get a one time order only not recourring order. When you contact them to stop this they want you to give them your credit card info to another company to dispute the order, and yes you will be charged to dispute the order.
Brandon Cernetisch
My laser only worked for a few months. This has been one of the worst customer support experiences I have ever seen. The only "support" I have received has been by email at night and only one email per night if lucky. It has now been well over a month of back and forth as well as receiving multiple parts for the laser. (some multiple times) none of which have solved the issue. I will continue to make support request as the device is still under warranty however I have no faith that the issue will be resolved.
Randy Chadwick
I just cashed out $30 a couple of minutes ago after passing another milestone in a game that paid me $10 for reaching level 966. Cashing out to PayPal took me less than 5 minutes and would be even faster if I could type faster. Now I’m working to reach level 1500 for a $20 payout. I have been very happy with every aspect of Scrambly. I have passed along invites to my friends and would recommend this app to anyone who is suspicious of earning real money for playing games.
James Ferguson
I have been studying with Carlos for three months now, and with his help, Spanish is finally starting to make sense. He is very patient, which is important, and I am seeing progress every week. Carlos takes his profession very seriously and clearly explains concepts that I have struggled with in the past. The Boss program is exactly what I need. Simple, step-by-step instructions that I can complete at my own pace. I highly recommend Carlos and Aquaspanish!
Joon Yang
Bose QC 45 are just terrible and stupidly overpriced. The audio can never play for more than a minute without some sort of static lag, and sometimes it just goes off into static until I pause the video I'm playing for a few seconds, which is really inconvenient if I'm doing something else. Also, the build quality is just straight up terrible. Everything falls apart and gets damaged very easily. Stupidly high price for terrible headphones. Do not buy these
Chris Conroy
I ordered a 1 off bag to try the product. Tried it for about a week but couldn't get past the awful taste. Knew that getting a refund under the 30 day money back policy was going to be hard work so left it at that. Then got a subscription charge for a subscription i didn't even know I had been signed up for. Still trying to get it canceled and get my money refunded. Awful product and a total scam! Seems almost impossible to cancel.
Di Barnes
Humans are better than automated voices trying to help! Twice yesterday I made phone calls. AI automated voice tried to assist - pleasant sounding fake human voice. Neither request resulted in receiving an email. Today Ash - a human being - fixed the problem for me and sent an email which I received. THANK YOU Luxury Escapes for employing humans to solve problems with technology.
Jerry Ralph
We had an issue with our Aiper Seagull 800B pool vacuum. I was able to talk to someone on the phone who was very nice and helpful. After not being able to resolve the issue with the unit, they sent a replacement unit. I appreciate the fast response and they were easy to communicate with. It was a pleasure doing business with this company. Highly recommend their products!
Bilal Zufar
