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Recent reviews

Varpal Singh Randhawa

Varpal Singh Randhawa

Rated 1 out of 5 stars

Avoid Livingston Customs Brokerage if you need reliable and timely service. Agent Name: Diana ... Alex ... and many more .... who just do mere a lip service, even they included their supervisor ...and I am sure supervisor has no control over work.. as they could not complete task in 18 hours which was supposed to take 10 mint only This was an extremely frustrating experience. Livingston advertises a 4-hour SLA, yet the actual customs clearance itself can take only around 10 minutes, while customers are left waiting for hours with virtually no meaningful communication or accountability. I spent my entire Saturday dealing with this shipment, making 6–7 phone calls just trying to get a clear answer. Every time I contacted them, I was either given vague information, no realistic timeline, or told that it was being handled—yet nothing actually happened within the expected timeframe. The biggest problem is the complete lack of communication and ownership. If there is a delay, simply tell the customer what is happening and provide a realistic estimated time. Instead, I received conflicting information and assurances that did not match what actually happened. The screenshot shows the shipment sitting at “Documents received” / “In progress”, despite the fact that the clearance process should not require customers to spend an entire day chasing updates. For a professional customs broker, communication, transparency, and meeting reasonable service commitments are basic expectations. Livingston failed badly on all three. I would strongly recommend using another customs broker if your shipment is time-sensitive. Losing an entire Saturday because a broker cannot provide a straight answer or a reliable timeline is simply unacceptable. 1/5 — Extremely disappointing service.