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Recent reviews

Dan Harrington

Dan Harrington

Rated 1 out of 5 stars

The Satisfaction None Store is a terrible company with no intent to deliver customer satisfaction. I cancelled my order within 24 hours ago because I paid $75 for overnight delivery for an item that cannot be air shipped. 😡. Which I didn’t find out until after I placed my order and saw that that FedEx had not received the package yet and it was 20 hours after I placed my order. I was told that my order was cancelled and that I would receive the cancellation confirmation email in 24 hours. I called them back 48 hours later and confirmed that my order was kind of cancelled. Because they had submitted a delivery order in FedEx. Although FedEx had not received my product yet. Two days later I finally received an email from the Satisfaction None Store. It was a survey asking for my feedback about my delivery. 😩😡. The email also said that if I had cancelled my order that there I was to ignore the email. So I assumed they had finally cancelled my order. I was wrong, and saw the charge on my credit card. So I disputed the charge with my credit card company. I was finally contacted by my credit card company asking me if I received my product. I told them “No” and they said the Satisfaction None Store said my product was delivered 2 weeks after I ordered my product. I told them that I definitely did not receive my product and I cancelled my order. I received a letter from my credit company saying that the charge was valid and I would have to dispute the charge directly with the Satisfaction None Store. So I called them again and they said that the order did show it was cancelled, but because a FedEx order had been credited that I needed to refuse the delivery. I was never told anything about that and I was even home when the package was supposedly delivered. My complaint was escalated to the Satisfaction None Store billing manager and I was supposed to receive a phone call in 72 hours. Of course, I never received a call then either. 😡. So I called them again to find out that I would need to talk to FedEx. 😡😡 Unbelievably frustrating and by far the worst customer service I’ve ever experienced. Now I am out $531 for a product that I canceled and never received. I will never do business with this company ever again!!! And I recommend that no one else does either.