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Recent reviews

A Budoian

A Budoian

Rated 1 out of 5 stars

I intended to use the free trial, but the website is extremely confusing, kept lagging, and displayed errors when I tried to cancel. As a result, I was charged for coins I never wanted and have no use for. Despite explaining my situation, customer support (Ticket #1738148) showed zero flexibility, understanding, or goodwill. Very disappointing service and deceptive user experience. I told them I can close the dispute in PayPal but they send me the same answer over and over again! I have a child and am in need of the money! I lost 71€ just because of one click!! This is cruel and heartless Answer to your response: Thank you for your reply, but it unfortunately misses the core issue. When I signed up, it clearly stated "Free Trial". There was no proper or transparent explanation regarding how these "coins" work or that hidden usage limits would trigger an immediate charge. I did not intentionally purchase or use any paid services. Furthermore, I tried to cancel my subscription immediately through the account dashboard. The process failed multiple times due to technical errors and lags on your website. After several attempts, the cancellation finally went through—yet I was charged €70 anyway. I have already reached out to support (Ticket #1738148), but Gabriela explicitly refused to issue a refund and keeps deflecting to PayPal. Telling me to reply to the ticket again does not help when support refuses to take action as a merchant. I did everything correctly on my end. I ask you to review Ticket #1738148 again and approve the refund directly via PayPal to resolve this matter fairly.