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Recent reviews
patricia allen
Would give zero if possible. The worst customer service. Just re read the same information over and over with no help coming to a resolution in top of the responses seemed liked double speak which made the company feel untrustworthy. Anytime a direct question asked we would be reminded of being recorded. Well honestly I hope I was, this customer service was not only horrible but it felt as if it was designed to create irate customer response. For example... We can facilitate a fax today.. ok will the fax arrive today... No it will be faxed in two to three days (for a problem they created) ... So I won't get it till next week? No we will facilitate the request today... Ok so can you give me a tracking number for the document you should have already sent? No we do not have tracking numbers that's the post office ... Ok so can I have your name and position. The person gave me what seemed like a fake name and said they could not give me their last name. They could be truthful but by this time any respect or trust for them was gone!
fante issele
Even though my order took longer than I thought to arrive and the communication on what was happening with it was initially not the best, your customer service was impeccable. Specifically your colleague named Joy was very helpful and turned what would have been a very disappointing and stressful situation into one where I felt seen and assisted. She was always quick to reply to my emails, able to find out what was going on with my order, when it would arrive and offer varying solutions if I felt I no longer wanted it. I don't usually write reviews but I felt this level of customer service deserved to be appreciated because I would have been a very unhappy customer without it - now I have left this experience feeling as though your company truly cares about its customers in spite of these logistical issues that sometimes plague the customer experience 😊.
Kathy Jolley
They have such high security and a two factor authentication to get onto the platform which often doesn't work so logging in to do anything is really difficult. The website builder is very restrictive and doesn't allow you to change lots of things. They phone you constantly trying to get you to join and purchase more things to make it work and they dont help you. So you wnd up spending a fortune which you are locked into for a year. They then make it really difficult to cancel anything. I'm still getting emails and texts from them now days later after complaining and cancelling trying to offer me discounts when it was useless from the start.
mary Spencer
Negative 10! This is a scam! I have already written the BBB. These items are complete shit! They arrive from china. Both pair of shoes I paid for are like 4 sizes too small. They are in usable because the quality is absolute shit. And they arrived 3 weeks after the tracking said they were left at my doorstep. I tossed them in the trash and it’s a lesson to never trust anything! Check the reviews! I am still trying to get my money back so we will see how that goes!
Rick Boylan
I found a car that I was interested in, but thorough research showed that it was seriously over priced. I did an on line chat with Courney hoping to make a fair offer. She said that "to remain fair to all customers we cannot negotiate vehicle prices". I asked how overpricing was fair to anyone, and didn't she think that in this day and age customers could use Google and AI to check market prices? I did not receive an answer to my question.
Kieran McAndrew
The internet was very slow today - down below 20Mbps from 1800Mbps. We're only new customers to YouFibre, but Jodi P. took control and got us back up and running smoothly. Many thanks for her attention to detail and tenacity. I hope I don't need too much contact with Customer Support, but if the representatives are as friendly and capable as Jodi, I know I won't be in trouble for too long!
Carol Jones Howdeshell
I reached out due to receiving the wrong order and was immediately emailed back. Brooke was super sweet and handled my issue. I’m new to The loaded tea shop and so far I’m impressed. I’ve tried several loaded tea brands but this company is in a league of their own. The best taste and no lie about energy. I’ve already ordered more.
Sandra Jones
