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Recent reviews

Lulus

Lulus

Rated 1 out of 5 stars

My experience with this provider has been extremely disappointing, after dealing with multiple issues, I cannot recommend this company to anyone looking for reliable dedicated server hosting. 1. Two four-hour maintenance outages in just one month, with no compensation Within a single month, I experienced two maintenance interruptions lasting approximately four hours each. That represents around eight hours of downtime in a single month due to maintenance, without any compensation being offered to me. For anyone operating servers, virtual machines, or infrastructure that other services depend on, interruptions of this duration can be extremely disruptive. Planned maintenance may sometimes be necessary, but the frequency, duration, communication, and handling of its consequences all matter. In my experience, the provider did not offer compensation for these interruptions. This left me seriously questioning the reliability and overall value of the service. 2. A concerning request for my hypervisor's root password During one of these interruptions, the provider asked me privately for the root password of my hypervisor. This immediately raised security concerns for me. Root access provides extensive administrative privileges, potentially including access to virtual machines, configurations, and sensitive data. I understand that technical support sometimes needs information to diagnose a problem. However, requesting an unrestricted root password is a serious matter that deserves a clear technical justification and an appropriate security procedure. I was not comfortable with this request and believe customers should be cautious about sharing privileged credentials with a hosting provider. 3. Contradictory information and changing conditions when purchasing a dedicated server My experience became even more frustrating when I discussed purchasing server. On October 2, 2026, a representative told me that if the existing customer did not renew, the server could be wiped and provided to me at the same price. On October 10, I was informed that the server was available for purchase. I asked whether it could be reserved until the following weekend, when I expected to have the necessary funds, and the representative indicated that a reservation for a couple of days was possible. The server configuration discussed included: - AMD Ryzen 9 9950X - 192 GB DDR5 RAM - 2 × 2 TB NVMe SSDs - 2 × 20 TB HDDs - 10 Gbps uplink - 30 TB traffic However, when we discussed the price, the representative stated that the full configuration would cost more and offered €200 without the two 20 TB HDDs. The explanation was that the company had apparently been losing money on this configuration for several months. I understand that a business needs to be profitable. However, that does not excuse unclear communication or changing the conditions after a potential customer has been encouraged to proceed based on an earlier offer. To be clear, I had not paid for this server. My complaint concerns the way the offer was handled, the inconsistent information, and the time spent discussing a purchase whose conditions were disputed. Overall experience Taken together, these experiences have seriously damaged my confidence in this provider. Two lengthy maintenance interruptions without compensation, a request for my hypervisor's root password that raised security concerns, and a frustrating purchasing experience are not the combination of professionalism and reliability I expect from a dedicated server provider. I am sharing this experience so that other customers can make an informed decision. I strongly recommend obtaining clear written confirmation of maintenance arrangements, support access requirements, server specifications, pricing, and reservation terms before committing to this company. Based on my experience, I cannot recommend this provider.