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Recent reviews
Mathias Jensen
If I could give Roadsurfer 0 stars, I absolutely would! An absolutely unacceptable experience with Roadsurfer in Flensburg. A completely ruined holiday, a campervan with serious engine problems, repeated promises of a full refund that have not been honoured, and customer service that has made an already frustrating situation even worse. On 12 October 2026, we collected our rented campervan from Roadsurfer in Flensburg. We had planned a holiday that we had been looking forward to for a long time. Unfortunately, it was ruined almost before it even began. After driving just 2.5 kilometres, our holiday was effectively over. Shortly after collecting the campervan, the glow plug warning light came on, and the vehicle could only reach approximately 40 km/h. Shortly afterwards, the maximum speed dropped to just 20 km/h, and after 2.5 kilometres, the engine warning light also came on. We were now dealing with a large campervan suffering from serious engine problems beside a main road undergoing roadworks, where traffic was restricted to a single lane. We immediately contacted Roadsurfer's support team, who informed us that we could either wait 1–2 hours for roadside assistance or attempt to drive back to the rental station. When we asked what we should do if the campervan broke down completely and blocked the only available lane, their response was simply that we should call again. That was the assistance we received while dealing with a vehicle that could barely move and a genuine concern that it might break down completely. Fortunately, we managed to return to the Flensburg station. But what happened next made the experience even more unacceptable. An employee at Roadsurfer informed us that the campervan had previously experienced the exact same engine fault! It is deeply concerning that, according to their own employee, we had been given a vehicle with a history of precisely the problem we were now experiencing. Why was such a campervan made available to paying customers? And how are customers supposed to trust that the vehicles they receive are in proper working condition? We subsequently spoke with the station manager, who offered us another equivalent campervan. However, this replacement vehicle was not ready for collection. We therefore explained that we wanted to cancel our holiday and receive a full refund of the rental amount. The manager immediately agreed to a full refund. Without hesitation. At that point, we believed the matter had been resolved. Unfortunately, we could not have been more wrong. Shortly afterwards, we received an email from a Roadsurfer support employee named Martin, informing us that we would need to submit an official claim to get our money back. That was not the agreement we had made with the station manager. We therefore contacted support again and explained the situation. We were told that a full refund was not something they could simply arrange. The manager in Flensburg then personally took the telephone and spoke directly with his colleague in customer support. He made it absolutely clear that we should receive a full refund because it was not our fault that Roadsurfer had provided us with a campervan suffering from serious engine problems. When customer support was still unable to resolve the situation, the manager explained that he would personally cancel our booking and arrange the full refund. We were then told that we could safely drive home and that we would receive an email within 1–2 hours confirming the cancellation and full refund. THAT EMAIL NEVER ARRIVED! And this is where the situation became almost as unacceptable as the engine failure itself. We decided to end our holiday and leave Flensburg only because the station manager had repeatedly and explicitly promised us a full refund. We trusted a manager representing Roadsurfer, who had even repeated the agreement directly to the company's own customer support team. However, Roadsurfer's customer support subsequently informed us that the manager was apparently not authorised to approve a full refund. How on earth are customers supposed to know what internal authority a Roadsurfer station manager has? It should not be the customer's responsibility when Roadsurfer's own employees apparently disagree about what they are authorised to promise!
Yuriy - Investor/Coach
BUYERS BEWARE..!!! I tried 6 different men's colognes, including Baccarat Rouge 540. I paid extra for extra oil that supposedly keeps the scent on for 24+ hours, but none lasted more than 4-5 hours, and after 3 hours, you're lucky to have 25% of the scent left. This was my first time ordering knockoffs, and I wasn't expecting anything great, but they turned out to be worse than I thought. I speak for myself, because I always buy from Macy's, Saks, Sephora, and duty-free (airports). Now those colognes last significantly longer. Some last longer than others, but compared with TheHOK, it's a black-and-white comparison. That's a huge difference. I have something to compare them to, and based on that, I can't recommend this company to anyone. Unless you need an air freshener in your house, every day after the gym, or in your car, something you wouldn't feel bad about after losing or using them a lot and not break the bank. Otherwise, it's a total waste of money, in my opinion. However, worth mentioning that I reached out to the company and asked to swap two for another two scents, because it wouldn't be worth returning them for a refund after paying return shipping and only getting 50% of the purchase price. First, they said they'd replace only one, and I don't have to return them, but then I offered to pay $10 or $15, and then agreed to send me two FREE of charge and I'd only need to pay $10 for shipping. I figured if I happen to like the scent, I'll keep them for the bathroom, if not then I'll give them to my elderly neighbor who happened to like four of them. He's 87 years old. So it was nice of them to accept my offer and didn't give me a hard time
Marie Hickling
-1000000 percent horrible company..first George calls me 10 time in one day from a mobile and 2 time from a landlines to trick me in to answering, which I clearly did. to take payment calling from 9am till 7.30pm at night. He then rushes me in for payment none refundable one they say. Then when I called customer service to complain about it and the time of calls and the amount of times he called me, I was rushed in to booking half of my stuff. So when they went through the list they wanted to had £300 on top. I have said I don't have the money for that. If I knew it would cost that much I wouldn't have booked it. So just refund me my money because of the trouble and inconvenience of the calls I will just cancel. But they said we can't its company policies. So now I have not even moved and they have automatically taken the rest of my payment with out my permission. So now I have reported it to the bank. They are absolutely disgusting unprofessional from start to finish. Please STAY CLEARLY.
priya tigga
FRAUD!!! Ordered a simple puzzle photo frame, Order ID: 76989084, on 21st Oct 2026. It was supposed to delivered the next day. It was NEVER delivered, when I enquired about the same on 28th Oct 2026, customer care THEN responded "Order got canceled, and the product has returned back to some internal HUB". It was never communicated and only after enquiry this was the EXCUSE. Solution according to FNP, no refund order again and it will be delivered the next day. so a new Order ID: 77161181 on 28th Oct was created and the Product is still NOT DELIVERED. Chat Support is now DISABLED, Calls NOT getting connecting even after ~20 mins. It was supposed to be a Birthday gift, unfortunately the service looks like I have to wait for next year Birthday. HAVE A LITTLE SHAME and give the REFUND.
Carla Gregory
I have worked with FHAH alongside with the other ladies for a few years now, Friends Helping at Home provides reliable, personalized home care that balances consistent support with familiar faces. By keeping a tight-knit and well-managed group of care providers assigned to your calls, you receive the exact help you need without a revolving door of strangers walking through your door. This approach lets you build real trust, maintain your daily routine, and feel safe and comfortable in your own home.
Markus J
I had ordered a product with a wrong email address (made a single letter typo). I didn't even notice myself, but when I created a ticked, they saw that, refunded me immediately, and were very helpful. Rebought the game after I had received my money back and the product worked instantly after I did enter the correct email. Thanks!
Rohan Nagamanikkan
The bracelet felt really a premium quality one and gives a positive energy wearing it and I'm satisfied with customer relationship and communication. I made a custom bracelet and got the exact gem stones with the exact pattern i mentioned.Would definitely buy another and already recommended my friends to explore gemskrishna page.
Doug Jenkins
The Brighte application process was very straightforward. Help with the application was readily available, it was an AI agent in my case, but still very helpful. What was amazing was the approval came through within hours of submitting the application on a Saturday afternoon. Fantastic! Would highly recommend Brighte
