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Recent reviews

Rebekah

Rebekah

Rated 4 out of 5 stars

I love class pass and being able to go to different studios and gyms in my area, however they don’t yet have a disability accommodation program and we plan to create one, but at this time that is a flaw and con. Additionally, they do not have a phone number and for customer service you have to first talk to an AI bot that doesn’t know how to ever help. There are customer service representatives eventually but it takes forever to get to them because the AI attempts to help, but never can. So just be patient and eventually someone helpful will be with you. Lastly, the app and system could use some reworking since it’s not that cheap every month it should be really easy and user friendly instead of basic without a lot of information provided to us. I have gone to an advanced class my first time at a gym because it wasn’t properly described as such. Another 2 gyms couldn’t contact me to fill out their waiver before class begun because ClassPass sends your number over as 0000000 or random numbers that clearly aren’t your phone number. I try my best to reach out before my classes if it’s a new studio since they won’t be able to contact me. Overall, class pass is something I refer to everyone I know because I think the idea of it and the ability to go from one workout or wellness location to another without being stuck at one individual location is super beneficial, enjoyable, productive, and a positive experience to have in order to stay in shape. I always think all pros and cons should be known and considered but the pros for ClassPass do outweigh the cons that have ever been shown to me.