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Recent reviews

UM

UM

Rated 1 out of 5 stars

I rented a flat with my flatmate at 1 Espalier Gardens, NW6 through Marsh & Parsons from August 2025 to September 2026. We would not recommend them to other tenants. (1) No checkin inventory. No checkin inventory was carried out at the start of the tenancy. I asked Marsh & Parsons and the landlords it, and in September 2026 it was confirmed that none exists. There were also no photos or videos of the flat's condition on movein. A checkout assessment with nothing to compare against. Even so, Marsh & Parsons carried out a checkout review and found our endoftenancy clean "below standard." Our tenancy agreement measures cleanliness at checkout against the condition at checkin. Without a checkin record, that comparison cannot be made. On the strength of this review, we were asked to pay over £300 for a Marsh & Parsons clean in the full deposit being released. This was despite us having the flat professionally cleaned twice before leaving, once on 18 September and again on 20 September with specialist equipment. (2) Poor communication and lack professionalism. (a) Our dealings with Marsh & Parsons throughout the tenancy were consistently poor. Basic legal paperwork wasn't handled properly: the Renters' Rights Information Sheet, which by law should have gone to both tenants, was not sent to my flatmate. (b) After giving notice, the flat was being shown to prospective tenants. There were over 10 arranged viewings which were either not on time, cancelled last minute, or cancelled with no communication of the cancellation under the pretext of a fault in the system. (c) Requests things to be dealt with in writing were routinely ignored in favour of phone calls, often during working hours, which made it difficult to keep any reliable record of what had actually been agreed. (d) Members of staff were often unprofessional and rude over these calls. When this was raised with the manager of the office, we felt that he dismissed our complaint. A letting agent's most basic job is to protect both sides by recording the property's condition at the start of a tenancy, keep tenants properly informed of their legal rights, and communicate professionally. Marsh & Parsons fell short on all three. Prospective tenants should make sure a full checkin inventory is completed and signed before they move in.

Alex Bankovskiy

Alex Bankovskiy

Rated 1 out of 5 stars

If you want to be treated like garbage, racially abused, and scammed out of your subscription money, Allegro is the perfect platform for you. My nightmare started when their OFFICIAL "Allegro One" courier faked a delivery status for a large package. The next day, he brought a different parcel, literally THREW it on my floor through an open door, and when I called him, he aggressively mocked my accent, screaming: "I don't understand you, speak Polish normally, we are in Poland!" I reported this open xenophobia and property damage. What followed was a masterclass in corporate incompetence: Total Ghosting: Allegro ignored my official complaints for over two weeks. Absurd Support (Walentin Sh.): A customer service agent named Walentin told me I should "report the courier directly to the carrier." This "specialist" didn't even know that Allegro One IS ALLEGRO'S OWN LOGISTICS COMPANY! An Allegro employee sent me to complain to Allegro. When I demanded a manager, he deliberately blocked the escalation and closed the chat with a copy-pasted template. The Financial Scam: Because of their aggressive courier, I was forced to cancel my "Smart!" delivery subscription. They refunded me a miserable 15 PLN. Now, to place a new order, their system demands I pay 60 PLN to reactivate it. They refuse to reinstate it manually, basically forcing the victim of their own abusive staff to pay 4x more just to get basic service back. Meanwhile, their PR team leaves fake, polite replies on Trustpilot and X (Twitter) pretending they care. It is all a lie. Allegro protects xenophobic employees, hires support staff who don't even know their own company's products, and aggressively extorts money from loyal customers. Avoid this toxic platform at all costs!