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Recent reviews

Mrs Bibby

Mrs Bibby

Rated 1 out of 5 stars

A NO STAR the red one shouldn’t be there either because I see them as Fraud!!!😡 : Appalling negligence—left my legal documents in a drawer for over 2 years …. 2years 4 months to be exact! I am writing this review to expose the shocking treatment of my estate planning files by this firm. On 5th June 2024, I paid £3,950 in full to Trust Family Associates to protect my home using a Family Asset Trust and a New Will. Shortly after taking my money, they went into liquidation, and my highly sensitive legal files were quietly passed over to Jackson Quail Law when they took over some time in February 2025 without my explicit knowledge or consent. Instead of contacting me transparently to explain that my original provider had collapsed, Jackson Quail Law left my physical files abandoned in a drawer for over two years. The only communication I received was a sneaky email in July 2025 which I’ve kept all the evidence attempting to upsell me a Lasting Power of Attorney (LPA) while masking the fact that my actual trust had been abandoned and not even been set up! In that same email, they used misleading jargon to try and lock themselves in to administer my estate when I pass away (EAP/TON).😡 When I finally discovered the collapse by accident on tv and also needed to double check online and rang them to confront them ( with ) when was they actually going to let me know about the Trust family Associate had gone under?…a representative blatantly lied to me on the phone, claiming they had "just sent an email" to cover up their two-year silence.( No telephone nor email ( FACT ) Worse still,I went on the official Land register website paid a further £7.00 to downloaded my official deeds to my horror I’d still only got my name on the deeds on my originally TR1 from January 2005 when I bought the property with my name only on it no children's names which was my wishes! So now that I have forced them to return my physical files to stop them trying to make more money out of me for storage fees etc and then after my death try swindle money out of my kids for inheritance and property taxes,etc down the line!…, they then sent them immediately back to me within 24 hours abruptly by tracked recorded delivery through my postbox) I have discovered that the copy TR1 form to add my children's names to my property deeds—the core service I paid thousands of pounds for—was filled out but NEVER actually registered with HM Land Registry. They left my home completely unprotected while keeping my hard-earned money. This is an utterly disgraceful breach of professional trust, negligence, and malpractice. I have officially reported this conduct to Trading Standards and logged a formal claim with the liquidators….My health as badly been effected I already take the maximum dose for high blood pressure medication but finding out all this MAL practice and stress and anxiety I will be seeking medical appointments with my GP because my health issues are definitely caused by stress from these scamming companies Avoid at all cost FACT !!!!😡

Zen Yee Yeung

Zen Yee Yeung

Rated 5 out of 5 stars

Driven by wellness event with Aston Martin, Elemis at JDH! :D Had a lovely morning and afternoon at Jesmond Dene House hosted by Yana Active off Sophie, Charlotte. Was wonderful to see the lovely ladies, Natrual Nutrients, Beth the instructor for holding the session in the hall and the other lady holding the sound bath session. The enitre day was well explained and cater to with the schedule. I don't know how I had managed to fall asleep during the sound bath session as it was my first time trying it. I highly recommend anyone to attend any sound bath session to calm the nerves, breathing aswell to switch off and help with mental health. I'm glad I had pulled through the pilate session even with a left sore arm after having a flu jab the day before. Never give up on what you want to do to maintain that physical fitness level. The morning and afternoon breaks plus lumch was delicious and healthy to eat and enjoy. Catering to allergies to guest are always important but I had enjoyed both of my morning treats before the 1st pilate session with the green smoothie, lemon and ginger tea, rhubarb and strawberries yoghurts and fresh fruits. The korean chicken thighs, the selections of salads with the salsa verdre was top notch. A healthy meal of the luch sure made my day. It was amazing to speak to charlotte and sophie parents who were helping out on the day and sorting out the raffle tickets aswell. Also thank you for sorting out the aston martin being a passenger to enjoy the ride. Never have I known how fast the Aston Martin can fo up to 200 speed in 10 seconds putting it on track mode. It was lovely to speak to the Aston Martin team members for taking me out on the ride. I highly recommend anyone to attend Yana Active Wellness event in the future. The purchase of there new autumn collection is amazing to wear. I sure purchase yana clothing from previous events. They sure last a long time and so comfy to wear. Thank you Sophie and Charlotte for making these events happens :)