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Recent reviews
summer Shi
I purchased a classic Longchamp bag in Japan. However, after using it only seven times, the stitching at the point where the handle connects to the body of the bag began to come apart. I visited a Longchamp boutique in Japan to ask how this issue could be resolved. Initially, the staff told me that the bag could be repaired. However, they later changed their explanation, saying that because I was returning to the United States, the issue could no longer be handled in Japan. I then asked whether the bag could be repaired free of charge at a Longchamp store in the United States. The staff replied that they did not know and that I might be charged for the repair. At this point, I was already deeply confused by Longchamp's apparently inconsistent international after-sales service policies. How can an international brand be unable to provide clear information about whether a potential manufacturing defect would be covered in another country? Subsequently, I contacted Longchamp Japan's customer service through its official website. The representative informed me that because more than 30 days had passed since my purchase, they could no longer provide assistance. However, after reviewing Longchamp Japan's official Terms and Conditions of Sale, I discovered that Article 8.1 addresses products that do not conform to the contract, including issues relating to product quality, and provides a one-year notification period from the time the customer becomes aware of the non-conformity. I fully understand that this does not mean customers are entitled to unconditional returns or exchanges within one year. However, my complaint concerns a potential manufacturing defect, not a change-of-mind return. The 30-day return policy should not simply be used to dismiss a possible quality-related issue. What I find even more unacceptable is the attitude of Longchamp Japan's customer service representatives. My request was straightforward: I wanted to know whether the stitching failure was caused by a manufacturing defect or by some other factor. Yet neither the boutique staff nor the customer service representatives at Longchamp Japan's headquarters made any attempt to properly examine the bag or establish the cause of the damage. Instead, they attributed the problem to my use of the bag without conducting any physical inspection. Ironically, Longchamp Japan's own official website explicitly states that when a bag's handle or strap is damaged, the product should be examined at a boutique before a decision is made regarding repairs. How can a company publish such a policy while its own representatives fail to follow it? I find this particularly disappointing because I purchased Longchamp expecting a certain standard of craftsmanship, durability, and customer service. If a Longchamp bag cannot withstand being used more than seven times, how can the brand justify positioning itself as a premium brand? And if the company cannot even determine whether a product is defective before blaming the customer, what is the point of its after-sales service? I am not demanding special treatment. I am simply asking Longchamp to take responsibility for properly examining its products, applying its policies consistently, and treating customers with basic professionalism. Unfortunately, my experience with Longchamp Japan has left me extremely disappointed, not only in the quality of the product but also in the brand's approach to customer service. Based on this experience, I have seriously lost confidence in Longchamp as a brand.
MONICA STEVENS
The kitchen needs a new big fridge such as a big American style fridge because the current white fridge is too small for two people. We cooked everything from scratch so we needed a lot of ingredients. The property did not smell pleasant upon our arrival. We had to buy true air fresheners. The property owners are very pleasant people very friendly and thank you for the bottle of wine. The parking was 20 m away from the house which was fine. It would have been nicer if the parking has been closer, especially when heavy bags are being taken in and out the property. The house was nice and clean and we immediately put our slippers on upon entering which I’m sure pleased the property owners. The bathroom upstairs need updating as the shower didn’t work. Well it was nice to cook in a big kitchen and overall it was nice to stay in the property.
Jamie Morphett
I must take a moment to compliment the customer service that I received recently from one of the Luxury Escapes consultants. How lucky was I to have my call answered by Atay, he was so helpful and informative as my husband and I booked our first family holiday to Europe next year. Having never been to Europe, Atay who clearly has a lot of travel experience was fabulous by assisting us to book our trip without any hassles. At the end of our phone conversation I felt like I'd gained a lifelong friend. Owning a small business myself, I feel we must take the time to compliment this kind of service as it's very rare these days. For anyone who is lucky enough to get Atay at the end of their phone call, you've truly struck gold, ask him all the questions as he'll be sure to have the answers.
Carl Phillips
Unprofessional and completely unaccountable. GOFO Express has proven to have little to no oversight over its delivery drivers. When contacting customer support regarding an issue, the response was entirely dismissive, suggesting I create an account to adjust delivery instructions. Asking customers to manage preferences when drivers fail to adhere to basic company guidelines in the first place is unreasonable. GOFO Express lacks quality assurance, effective customer support, and operational integrity. I strongly advise against using this service.
SULTAN KHAN
I have complete proof of my winnings and withdrawal request: - Draw Date: 12/12/2024 (Raffle ID: 846Y35YZ) - Winning ID: 4871918 (AED 5,000) - Withdrawal Requested: AED 4,600 on 14/12/2024 (Status: Pending) - Official Confirmation Email received promising processing in 30-45 business days. Despite fulfilling all requirements and providing these exact details multiple times via email and WhatsApp, my payout remains unresolved. I am now escalating this matter directly to GCGRA and Consumer Protection authorities with all documentation attached
Janelle Zamora
You have got to be kidding. I asked to return my product when I did the return. It said I could keep them. I don’t want your pills filled with garbage I actually found a phone number for your return. They wanted me to put my drivers license. Take a selfie of myself put my credit card number on an app so they could identify who I am before giving me a refund. The app didn’t even have a US dollar as a currency oh, and by the way, they said just pick Kenya you’ll get your money back provide me a full refund on my credit card..
linda sithole
Bought item and was sent wrong one, process of contacting them is horrible, it’s really draining talking to a virtual person to no help going back and fourth with no help. I finally managed to get details to return the item, returned the item and sent proof but didn’t get a refund or the correct item and contacting them both in text and email was to no avail. So I lost money and I didn’t get the item and there’s no one to contact. Their communication is very poor, sooo disappointed
Just Julli
By far the worst experience I’ve ever had your own customer service can’t even figure out what’s wrong they’ll just keep resetting your router and say all good like a goddamn robot with the device I had to get a new router and use this thing as a modem to get anything good and even then it was still shit by now I’m just completely tapped out I’ll just switch to a different provider anything but cox and AT&T I hope all your buildings burn
Noobi koya
I have two water filters for which I renewed the AMC recently after repeated reminders. Now I have been trying for a month to get service visits for both my machines. I just keep getting reassurances when I contact customer care, but there’s no action taken. This is a totally unreliable company and I would advise anyone who wants to get a filter from them to stay away
Anthony Fritsch
I've been a Cuts customer for 6 years now. Quality has been consistent and I love the new styles being released. I purchase from Europe and I appreciate the express shipping and all taxes being included. The couple of times I had to reach out to the customer support my issues were resolved swiftly.
Brenda Altamirano Ikirt
