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Recent reviews

Bernard Voo

Bernard Voo

Rated 1 out of 5 stars

I am writing to share a highly disappointing experience regarding the service attitude and lack of support provided by your retail staff especially at NEX, as well as Bugis Junction outlets. Incident 1: NEX Outlet (Dismissive Attitude and Service Refusal)Date & Time: Friday, 18 September 2026, around 6:00 PMI visited the NEX branch seeking assistance because my phone does not support eSIM functionality, and I needed help getting my paid Maxx plan to work. The moment I mentioned "Maxx," the staff member immediately shut down the conversation, stating, "Sorry, we don't do Maxx, we don't have Maxx cards here."When I explained that I had already paid for the plan and asked what my options were, his response was completely unhelpful and unprofessional: "I don't know, go back to where you bought it." Leaving a paying customer entirely helpless with zero guidance on where to seek official support does not reflect acceptable service standards. At the very least, the staff should tell me where to go to seek a solution instead of turning me away empty-handed. Incident 2: Bugis Junction Outlet (Mixed Service and Unfriendly Reception)Date & Time: Saturday, 19 September 2026, around 12:00 PM After navigating the issue myself, I traveled to the Bugis Junction branch. I want to commend the staff member in white stationed at the door, he was highly professional, helpful, and properly directed me to Counter 12. However, the experience fell short at the counter. The staff member dressed in black displayed an incredibly cold and unfriendly attitude. When I greeted him with a warm hello, he completely ignored me and continued preparing his counter without making eye contact or acknowledging my presence. A basic level of courtesy such as saying, "Hi, please give me a moment" should be fundamental protocol for front-facing service staff. Request for Review:While I am glad the SIM issue is finally sorted, the stark contrast in staff training and the dismissive treatment at NEX need to be addressed. I hope M1 management looks into training frontline staff to at least provide correct cross-brand directional advice, rather than turning customers away empty-handed