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Recent reviews

Jay

Jay

Rated 1 out of 5 stars

Poor performance, poor customer service, poor payment systems.. all round disappointing! I am a new ID Mobile customer, and oh how I regret it already.. Signal is awful, worse than my Three sim, so ID Mobile obviously do not get given the same level of service that Three give their own customers. I have a direct debit setup on my account, yet ID Mobile say the direct debit was rejected (not true, my bank have no record of ID Mobile even requesting a direct debit, and it certainly would not have been rejected for £17...) I received threatening email and texts to say I will be disconnected and have debt enforcement taken against me! Abit much considering I had a direct debit setup and was not aware ID Mobile's poor processed meant it didn't work for whaetever reason! So I tried to pay on the website, but the payment portal doesn't do anything after inputting card details. I tried a different card, and then another. I tried on WiFi, I tried on 2 different mobile hotspots. I then tried on my phone, and my tablet, still the website didn't work. So I downloaded the app, and would you beleive it, regardless of the network or card I tried, when you click the Submit button to make the payment, nothing happens! I called the payment line, and what a surprise "Please try again later" THERE IS A COMPLAINTS PHONE NUMBER FOR ID MOBILE, CALL THEIR COMPLAINTS LINE TO SPEAK TO A HUMAN. This worked for me and I finally was able to make the payment! Terrible service, in terms of the network, their systems and their customer service. I cannot wait for this 12 months to be up, so I can run away and never, ever deal with ID Mobile again.