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Recent reviews
Mackenzie Briggs
Having previously purchased a Secretlab chair and been extremely impressed, I decided to invest almost £1,500 in their MAGNUS Pro XL standing desk. Unfortunately, the entire experience has left me questioning the brand's reputation for premium quality and customer service. Upon unpacking the desk, I discovered two substantial scratches, approximately 4 and 6 inches long, on the underside of the desktop, which become more noticeable when the desk is raised. I also discovered additional cosmetic damage to the leg and base. I immediately reported the damage to Secretlab's live support team, who specifically instructed me to continue assembling the desk and assured me somebody would be in contact to resolve the issue. After carrying this extremely heavy desk up two flights of stairs and completing assembly, I was initially offered just £100 compensation. Following several lengthy emails explaining the circumstances, including the difficulties of dismantling and replacing a 30kg desktop, Secretlab increased its offer to £150. Their alternative? A replacement desktop. Whilst that might sound reasonable on paper, it would mean dismantling my entire workstation, transporting the damaged component downstairs, carrying a replacement upstairs, rebuilding everything and arranging collection. This is particularly inconvenient as I rely on this desk for my full-time work-from-home job. Despite repeatedly raising these concerns, I have yet to receive a clear explanation of whether Secretlab would arrange or cover the professional assistance necessary to replace the damaged component. What frustrates me most is that I deliberately paid considerably more than competing desks because I trusted Secretlab's quality control and premium reputation. I'm not expecting special treatment. I'm simply expecting a brand-new £1,500 product to arrive undamaged, and for a premium brand to take reasonable responsibility when that doesn't happen. I've offered to keep the damaged desk in exchange for a more appropriate partial refund, which would avoid the inconvenience and expense of a replacement for both parties. Unfortunately, we've been unable to agree on a fair resolution. I genuinely like the desk itself, which makes the whole experience even more disappointing. I hope Secretlab's customer relations team reviews this case and provides a resolution more in keeping with the premium prices they charge. I'll update this review if the situation is resolved satisfactorily.
Ed Colon
I bought the TSA test prep course on October 3 and made a typo in my email address when I signed up. Because of that, I never received my password, and I'm locked to the one desktop I signed up on. I can view the material there, but not on my phone, not on my iPad, and not on any other device. Since I never received the password, I'm afraid that if I ever log off, I'll be locked out of the course for good. So I'm babysitting one open tab on that desktop, making sure I don't close it by mistake and that no one else in the house closes it either. If I'm not at that desktop, I can't study, which defeats the purpose of an online course when you're trying to fit in practice wherever you can. I contacted them a couple of times through the support process on their own website. No response. I also emailed support on October 5 asking them to correct my email address. No reply. I followed up by email on October 14. Still no reply. That's multiple attempts through their own channels over ten days, all ignored, for a simple account fix, with my TSA test coming up. The course content may be fine, but if anything goes wrong with your account, you are on your own. Paying customers deserve a response.
Don Varden
I have now had two experiences with this company. Both were bad. The latest is I've been trying to return a bowl I bought that arrived damaged and doesn't look anything like the pic on their site. I emailed their so-called customer service and got no reply. I then called the customer service number on their website and it literally rings to their retail store in Oregon. Sales people pick up and do everything they can to get off the phone once they realize it's a return. I asked for the actual phone number to their customer service and they refused to give it to me. Days later I got an email from their customer support saying they were sending me a Fed-ex slip to return the bowl, but what they sent me had no return slip. That was over a month ago. I've emailed again twice and talked to yet another furniture salesman and still they haven't sent me return slips. I'd be very wary of purchasing anything throughout their website. It seems clear, they are doing anything to avoid returns.
Arman Ali
Very Disappointing Experience with Eezepc I had a very disappointing experience with Eezepc. I ordered a Logitech mouse and a laptop cooling stand, but my order remained stuck for five days with no tracking information or updates. I tried contacting their customer support via WhatsApp, but received no response. I didn't receive any phone call or other communication either. After six days of waiting, I finally received an email informing me that my order had been cancelled and my payment refunded, without any explanation for the cancellation. While I appreciate that the amount was refunded, the lack of communication, poor customer service, and unnecessary waiting time were extremely frustrating. Customers deserve timely updates and a clear explanation when an order cannot be fulfilled. Overall, a very bad experience
The Drama Teacher
Still no response to my account being suspended and not letting me cash out £25 which took ages to accumulate. The email responses I’ve had have been generated and generic no response to my actual query. Which makes me think this is a big scam! Avoid if you don’t want them to take your hard earned cash. Ironic really as most of there surveys are about good customer service. Maybe they should take one…. Update Qmee has now deleted my account so ran away with my money! Thieves avoid! Avoid! Avoid!
David Alexander
So now 9 months since offered compensation for the terrible experience with customer service and a car that went faulty within 3 days and still no delivery of my agreed compensation. Even have the Financial Ombudsman involved and still no communication or response from VFS. Beware of the fact there is NO regulation regarding customer complaints and IF your car goes faulty within 14 days return it as I believed the promises of a quick fix and have ended up being stuck in a 3yr lease.
L Page
There was 42% in hidden US Customs Duties and shipping fees that were not disclosed at time of order. This is unfair because you cannot make an informed decision when ordering. There were shipping charges on the order so I was deceived into thinking I paid for everything and knew the full cost. Later they asked me to approve the US Customs Duties but said they would be 18-20% and then they were 26% with additional fees, so the total extra cost was 42% of the original charges I paid.
Vytenis Jakubauskas
I cancelled the trial before it ended. They charged me anyway with high amount! No email, no warning, nothing. Already did a chargeback through my bank and filed a police report. Don’t put your card details into this site. The “free trial” is just a way to get them, and cancelling doesn’t do anything once they have your card. Also look at who’s leaving the 5 star reviews here. Click their profiles. Almost every one of them has a single review, all bought up fake review accounts!
Owen Michaluk
I was delayed in trying out the product but when I did, it took some time for the steam to exit the left eye which is my most effected one. Gradually it did seem to unclog and start steaming. I was surprised that even on the hot steam setting it was not very warm and the duration seemed like about 5 minutes before it shut off. I will continue to give it a daily testing moving forward.
Lexus
