Find a company you can trust

Real reviews by real people.

What are you looking for?

Help millions make the right choice

Help millions make the right choice

Share your experience on Trustpilot, where real reviews make a difference.

authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_3-1.jpg
authenticationBanner/auth_banner_3-1.jpg

We’re Trustpilot

We’re Trustpilot

We’re a review platform that’s open to everyone. Our vision is to become a universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.

Our Transparency Report has landed!

Find out which actions we’ve taken to protect you and promote trust on our platform this year.

2
0
2
4

Recent reviews

Adelina M

Adelina M

Rated 1 out of 5 stars

Just to confirm their message was identical with the previous one stating they gave me a £15 credit. The gift was worth £110 pounds not £15 and I still have no gift whatsoever and they are ignoring my question re this. ---------- I recently had a very disappointing experience with Look Fantastic regarding a misleading promotion. As a loyal Tier 3 customer who has been using their subscription service for over five years, I expected much better. They advertised a free gift worth £110 with orders over £75, which influenced my decision to purchase. However, the gift I received was incomplete, and after returning it as instructed, I was told the advertisement was an error. Instead of honoring the promotion, they initially offered just £5 as compensation. I had to raise a formal complaint to receive £15 credit, which still doesn’t come close to the promised £110 value. Worse still, I now have no gift at all, as the incomplete one was returned. To make matters worse, when I expressed dissatisfaction with their resolution, they suggested that I return my entire order if I didn’t like their response. This approach is unacceptable, especially for a loyal customer who has supported their business for years. The lack of transparency, disregard for customer loyalty, and unwillingness to resolve the issue fairly has been incredibly frustrating. I cannot recommend Look Fantastic based on this experience and urge others to be cautious of their promotions.

Looking to grow your business?

Looking to grow your business?

Strengthen your reputation with real reviews on Trustpilot.