What are you looking for?
Help millions make the right choice
Help millions make the right choice
Share your experience on Trustpilot, where reviews make a difference.
We’re Trustpilot
We’re Trustpilot
We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.
Recent reviews
Concerned
Cut-cable claim still unresolved, complaint references confused, and no clear ownership I cannot recommend Aviva based on my current experience with claim 4504082410, concerning accidental damage to concealed solar PV cabling on 13 October 2025 — now over eight months ago. This claim has become a long-running run-around. Aviva refused the claim without arranging a competent solar PV inspection of the concealed under-panel DC cabling. The matter is now again with the Financial Ombudsman Service, and I understand FOS has asked Aviva to provide the claim / business file. After Aviva’s claim handler refused the claim, he told me a new complaint reference had been generated and that I would hear from Aviva Customer Service. However, on 24 June 2026, I received a Customer Service letter giving a different complaint reference, with no clear scope, no named handler, and no proper explanation of what complaint it related to. Because of the legal and complaint confusion, I felt forced to make a short telephone call despite previously requesting written-only communication. I was told by Aviva’s helpline that the claim handler’s new complaint reference had already been “soft closed” and merged into a prior complaint. I was not given a clear written explanation, the surviving complaint reference for the cable claim, the complaint scope, who authorised the closure / merger, or who is actually responsible for handling the complaint. This is not an isolated issue. I have had similar problems with other current FOS complaints arising from Aviva Customer Service final responses, where the scope of the complaint was not properly explained and I was left with more confusion and run-around. I challenged this because it is not good enough. A serious complaint about a refused claim should not be silently closed, merged, or re-routed without telling the policyholder in writing what remains live and what issues are being investigated. Soon after, I received a message indicating that FOS had asked Aviva for the cut-cable file, but Aviva’s position appeared to be that there was no file because the complaint had only just been made. That does not reflect the reality of a claim and complaint history going back many months. I have also sent Aviva Legal a Letter Before Claim and a supplemental addendum raising new issues after the refusal, but I have still not received a substantive response to the added LBC material. After the second legal document was sent, the claim handler wrote that, having seen the photos, he regarded them as new evidence and would look again at his decision. Since then, I have heard nothing substantive. All I have had is silence, unclear complaint references, soft-closure / merger confusion, and holding replies which do not answer the real questions. I cannot recommend Aviva.
Tracy Marlue
I had choice warranty for about two months. My first mistake was applying for their supposed benefit plan of paying for 5 yr upfront and I was supposed to to save money. Well, I had a plumbing claim and they couldn’t find anyone for almost a week. Then after complaining, they found this fabric lean that never came and never called. When I called them they kept making excuses. So I complained again to choice warranty for about, after two weeks they found me a professional plumber. They told me I could find my own plumber and I did but choice said they won’t reimburse my claim unless the plumber comes and submits an estimate and waits around for up to 4 hrs, which no plumber will do, so I couldn’t get my plumber because they wouldn’t reimburse me. Then I decided i didn’t want to deal with this unprofessionalism, so I cancelled and now their telling me that I have to pay them for two months of service, $50cancellation fee and all my claims. I asked the salesperson upon purchasing if there’s any fees for cancellation and they said no. So, I’m supposed to pay them for taking two weeks to find a plumber, plus pay the plumbing bill, and a $50 cancellation fee. This is a rip off. Since they have my money upfront, they just took $700 from me. This is an awful service and it’s a lie that this pay upfront is a benefit. BEWARE. I also heard that it is common for Choice warranty to not reimburse claims were you get your own contractor.
Dave Kouroukounis
Our experience with Cardenas Real Estate was outstanding from start to finish. From our very first contact with Gitte, we felt genuinely welcomed and valued as clients. She quickly understood what we were looking for, responded promptly to our questions, and guided us through the entire search process with professionalism and enthusiasm. During the property viewings, Inge provided good support. Everything was perfectly organised, the viewing schedule was well planned, and her local knowledge and personal guidance made the experience both enjoyable and efficient. Once we found our new home, Nathalie and Ainhoa took care of all the legal and administrative aspects of the purchase. Their communication was clear, efficient, and reassuring throughout the process. They were always honest in their advice, highly professional, and ensured everything progressed smoothly. What truly sets Cardenas apart is the seamless collaboration between their different departments and personal touch. Each team member brings their own expertise, resulting in a well-organised, stress-free, and highly professional buying experience. We highly recommend Cardenas to anyone looking to purchase a property in Gran Canaria. A heartfelt thank you to Gitte, Inge, Nathalie, and Ainhoa for making our dream of owning a home on the island a reality.
Zoey Ledingham
I ordered flowers last Thursday for father's day. The delivery calendar allowed me to select Saturday so I felt that would be nice, to have them arrive a day early. Well Saturday morning I saw the status was still being prepared and that it hasn't shipped yet so I called in. The gal I spoke to let me know their courier doesn't ship on weekends so the next availability would be Tuesday. This was disappointing to hear as I would have gone with a different florist but at that point I couldn't find someone else with 1 days notice so accepted the Tuesday delivery. Later that afternoon I received a call from someone letting me know I'd be upgraded for free (whatever that means) due to the delayed shipping which I accepted. Minutes after I received an email noting that the flowers weren't able to be received due to an issue at my parents place and THAT'S WHY they would be delivered Tuesday which is not the case, it was confirmed to me that they weren't even in transit yet. Fast forward and they were finally delivered Wednesday and what a disappointment. I ordered the large bouquet and they looked nothing like the picture on their website, plus they were already all wilting! No "free upgrade", bouquet 1/3 the size, wilting, and late. DO NOT BUY FROM THEM.
Mr Langley
Shrieya was so delightful to speak with and patiently addressed all my questions and other issues in a most professional manner, even though there was an excessive amount of background noise, which was difficult to ignore. Nothing seemed to phase her as we continued to converse about my particular requirements and circumstances. Her customer social skills were excellent and she called me back the following day at the time agreed upon. I was most impressed by this aspect. When someone does exactly what they say will happen, means a lot to me. Her explanations were clear and concise, with positive communication skills and confidence that resulted in my agreement to place an order for insurance without further hesitation, that could easily have been lost to a competitor in this sector. Shrieya would be an appreciating asset to any company that values customer care as a priority. All in all; a great customer experience and a pleasure to do business with. I was well pleased with the outcome. Please convey my best regards and thanks to Sharieya! Keith Langley
Andrea Taylor
From my very first contact with the Down Under Centre, Patricia’s management of my adult childrens’ visa applications has been outstanding. She explained everything really clearly and patiently and answered emails promptly. We valued her great experience and knowledge and she put together a strong case for my children to obtain a return residents visa under extenuating circumstances which were successful, with a favourable outcome received in six days from submission to Australian Immigration! We are so happy as a family. I have absolutely no hesitation recommending DUC. The cost (which I thought was very reasonable for the intense work and communication) to have a professional handling our application was well worth every penny spent, especially with such a happy outcome. Thank you so much Patricia. We can never thank you enough.
Candida B
We ordered a backpack from them, heard nothing for weeks so we chased multiple times for an update only to finally, after weeks of waiting, be told that they didn't have the item in stock. We then asked for a refund, which they said would take up to 7 days to process, and we still haven't received it despite contacting them again to chase it up. We've now had to resort to requesting a chargeback through our bank, which is frankly frustrating and lots of extra admin. They never initiated contact with us throughout the entire process, it was always us chasing them up. Do not buy from them, they're dishonest and will hold onto your money for months. Order #33154399
Corey Vandyke
I placed an order based on the delivery window provided at checkout. After purchase, the estimated delivery was changed to a later date, which was outside the timeframe I relied on when scheduling installation work. This caused avoidable disruption and required last-minute adjustments to my plans. Customer service responses were short and did not provide meaningful resolution. Based on this experience, the delivery estimates provided at checkout are not reliable and the company is not one I would trust for time-sensitive orders. The product itself may be fine, but I would recommend caution if delivery timing is important.
Brian J Kaufman
I ordered four nightlight figurines to get the multiple item discount. While noting they were "Made in USA," they shipped from Greece. Upon arrival, the electrical part was not connected, nor is there any way at all that it fits into the base of the figurine. Apart from not being able to connect to the base, not one of the four lights work when plugged in and turned on. The customer service offered a 'refund' of about $4 each, rather than either offering to replace (they probably can't) or refund the purchase price as promised.
Hita Nguyen
I accidentally purchased a subscription and contacted the support team to request a refund. They responded much faster than I expected and processed my refund very quickly. Even though I didn't end up using the service, I really appreciate their professionalism, responsiveness, and excellent customer support. It's reassuring to know they genuinely care about helping customers. Thank you to the DaVinci AI support team for making the whole process smooth and hassle-free.
Thembi Mutch
This is the second time I've bought blickers glasses. They are genuine products and the prices are really very reduced. I wait with baited breath for the glasses. However I have just discovered that my invoice suggests I have been overcharged. I can't get hold of anyone from customer service and I'm really pissed off. Website says one price. Which I paid. Now discover the discount I was supposed to receive has increased the price. Not decreased it.
Mark Lapko
Just writing review say how good and welcoming Paul made me feel when coming to buy my 1st mobility scooter nothing was to much trouble he even let me a ride scooter out which made the experience even better and also Paul also as so much knowledge and seeing him also with other customers he gives them 100 per cent great service every time I’ve being into store fully recommend coming and buying from here
Timothy Lehman
I had a great experience working with Better Version Media. They were professional, easy to communicate with, and delivered exactly what I was looking for. I was really happy with how everything turned out and appreciated the quality of their work. I’d definitely recommend them to anyone looking for reliable and creative media services.
Andrew Cartledge
