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Recent reviews

Saurabh Jadhav

Saurabh Jadhav

Rated 1 out of 5 stars

Extremely Poor Customer Service, Unprofessional Behaviour and No Accountability My experience with Myntra has been extremely disappointing. On 2–3 October, I ordered 7–8 clothing items for my kids, with a promised delivery date of 10 October. Today is 21 October, and I still haven't received my order, despite the payment already being deducted. The worst part was my experience at the Nashik warehouse. Last Sunday, I personally visited the warehouse where my parcel was being held. The manager told me that my area was outside their delivery network. If that was the case, why wasn't I informed beforehand? A simple phone call asking me to collect the parcel could have resolved the issue. Instead, the manager allegedly used abusive language, behaved rudely, and refused to hand over my parcel. He even told me to complain to Myntra because he didn't care. This kind of behaviour towards a customer is absolutely unacceptable. I subsequently contacted Myntra customer support and, after considerable waiting, managed to speak with a senior executive. A complaint was registered, and I was promised an update within 24 hours. That commitment has also been missed. As of 21 October, I have received no update or resolution. My money has been deducted, my order has not been delivered, and I am being forced to chase the company for a solution. Myntra needs to explain: * Why was my order not delivered by the promised date? * Why was I not informed about the delivery issue? * Why was my parcel withheld when I personally visited the warehouse? * What action will be taken regarding the alleged abusive behaviour of the warehouse manager? * When will I receive my order or a full refund? A company cannot take customers' money and then leave them without their products or a proper resolution. Extremely poor delivery management, unacceptable customer handling, and disappointing after-sales support. I expect Myntra to resolve this issue immediately and investigate the warehouse incident. I would not recommend this service based on my experience.