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Recent reviews
Kealy Knights
If I could give this company less than one star, I would. We booked and paid a deposit for our airport transfer over five months before my hen do, giving the company plenty of notice to arrange the transportation. Despite this, less than three working days before we were due to fly, we received a text informing us that their bus had broken down and that they could no longer provide our transfer. What was particularly disappointing was the complete lack of apology, empathy or any attempt to take responsibility for the situation. We were told that they had apparently found another company who could take us, but that this would cost an additional £200. When I spoke to them on the phone, I was initially told the additional cost would be £75, only to then be told it was actually £200 by the ‘other’ comapany. This was extremely frustrating and made the whole situation feel very dishonest. I contacted the company they recommended myself, and they were absolutely appalled by how we had been treated. They had apparently been given no information about the previous booking or the fact that the original company’s vehicle had broken down and believed we were simply a completely new customer making an enquiry. I also had serious concerns about the replacement company. I was unable to find a website or any online reviews for them, and I wasn’t even given a clear company name. The new company also wanted all the money up front so this was another red flag. Given that we were responsible for transporting a large group of people to the airport for an important trip, this raised significant red flags and understandably left me unwilling to trust the arrangement. At this point, I was practically crying on the phone because we were only days away from my hen do, had no confirmed transportation to the airport and were desperately trying to find an alternative company at very short notice. What should have been a straightforward booking made months in advance had suddenly become incredibly stressful and expensive, with the cost of our transportation potentially increasing from the original £625 quote to around £1,000. What made matters worse was the attitude I received when I contacted the company. Rather than offering any genuine apology or assistance, I was repeatedly told that “it wasn’t their fault” and that we would have to pay the additional cost regardless. I also asked for details of their insurance so that I could understand whether the additional costs we had incurred as a direct result of their cancellation could potentially be covered. These details were also refused. I completely understand that vehicles can break down and that unexpected circumstances can happen. My complaint is not simply that the vehicle broke down; it is the way this situation was handled. We had booked and paid a deposit months in advance, and the company left us with less than three working days’ notice to arrange alternative transportation, while showing very little concern for the significant stress and additional expense this caused. The deposit has since been returned, but that does not undo the unnecessary stress this caused us just two days before my hen do. We were left scrambling to find a reliable company at very short notice, at a significantly increased cost, during what should have been an exciting and special time. Overall, the lack of communication, transparency, empathy and accountability was extremely disappointing. I would strongly advise anyone considering booking with this company to think twice. A company can have a vehicle breakdown, but alternative arrangements should be put in place and the way they deal with the consequences for their customers says far more about them.
José Matos Silva
I do not recommend using this company at all. I don’t usually write reviews, but I felt compelled to do so this time given the appalling service provided. On arrival at Funchal Airport, the first transfer was full and they only returned to pick up the remaining passengers around 50 minutes later (having said it would only take ‘10 little minutes’). We hired a car through Discovery Cars, where the collection note stated that we only had to pay the Madeira tourist tax upon collection, but they also asked us for an extra €12 for cleaning (a charge not mentioned anywhere). When we said we were going to drop the car off at the shop in the city centre, they asked us for an extra €20, which fortunately we didn’t have to pay after checking the booking confirmation, which stated that collection was in the city centre. As we thought we might be late returning the car, we sent a message via WhatsApp and tried calling both available numbers, at 20-minute intervals, without receiving any reply (if it had been an accident, it would have been far more serious). After trying again about an hour later, they answered the phone and said that if we returned the car by 8.30 pm (the return time was 8 pm), there would be no problem. If the delivery had been at 9.30 pm (which was the time we’d expected), we would have had to pay €25 (€12.50 for each hour beyond the agreed time). On our part, it is true that we were late with the delivery, and we hadn’t confirmed the shop’s closing time, relying on what had been said over the phone. At around 8.40 pm, we received a call informing us that the shop was about to close and that we would have to leave the car there until the following day, covering the associated costs. Fortunately, the company representative waited for us to arrive to return the vehicle at 9.00 pm (which would amount to €12.50 for a one-hour delay, according to the telephone call). Upon returning the car, we were asked to pay a €30 late return fee plus a €35 fee for returning the car after the shop had closed. We were then told that the information we’d been given corresponded to the old returns policy, which was no longer in force, and that the fees had changed; we were therefore obliged to pay €60, rather than the €12.50 mentioned over the phone. A terrible experience – I wouldn’t recommend it.
José Moreno Arenas
⚠️ BE CAREFUL WITH RUMBO NORTE AND BOATAROUND ⚠️ Our experience has been simply unacceptable. We booked a catamaran through Boataround, paid the required €4,000 deposit, and, once the charter had ended, Rumbo Norte still failed to return our money. Several weeks have now passed and, despite formally requesting the refund, we are still waiting for our €4,000. What is even more outrageous is Boataround’s attitude. We booked and paid for the catamaran through their platform, so we expected them, faced with a problem of this magnitude, to defend their customer and demand a solution from the operator. Nothing of the sort happened. When it is time to collect payment, everything works perfectly. But when a problem arises and they have to respond to the customer, it seems that everyone washes their hands of the matter and the customer is left alone to fight for their money. We are talking about €4,000, not a minor issue or an administrative delay. We have allowed sufficient time and have pursued the appropriate channels. If the money is not returned, we will continue through the relevant legal and administrative channels. We are publishing this because we believe that other customers have the right to know about our experience before booking. Our recommendation: exercise extreme caution with both companies, especially regarding the terms and guarantees relating to security deposits. Rumbo Norte: return the €4,000. Boataround: accept your responsibility as an intermediary platform and defend your customer. Trust is earned when everything goes well, but it is demonstrated when a problem arises. In this case, our experience with both companies has been deeply disappointing.
Vicki Smith
⭐⭐⭐⭐⭐ Outstanding Experience with the ExtraCare Sales Team I recently had the pleasure of watching the ExtraCare sales team, especially Julie Hughes, help my brother-in-law find and move into a lovely new apartment at Larkhill Village in Nottingham and I have to say — her kindness and professionalism made all the difference. From the very first conversation 9 months ago, Julie was warm, patient, and genuinely invested in finding the right fit, not just closing a deal. She kept in touch consistently throughout the entire process, answering questions promptly and making sure nothing fell through the cracks. It's rare to find a sales team that combines that level of attentiveness with real professionalism, but Julie managed both effortlessly. Thanks to her guidance and care, my brother-in-law is now settled into a beautiful apartment he's thrilled with. I can't recommend Julie and the ExtraCare team enough — they treat people like people, not transactions. Five stars
Robert Sette
Got my first order. The pretzels were good, but just good. Nothing really special. And they show jars of mustard, chocolate sauce, etc., but you get plastic envelopes of the sauces. Bleh. Then the second order came, and just like the first order, they were a day later than originally scheduled, so I was out of town; my dogsitter brought the box in. I unpacked them the next evening, and several of them were moldy. I salvaged a couple and put them in the freezer, wrote to ask for a refund. That’s when the real fun started: They denied my request and blamed the moldy fuzz on me. Well, I guess I’m supposed to schedule my entire life around my delivery of mediocre pretzels. So I wrote back, “Are you kidding me?…” and they sent the same email response to me again. Well, Chase is reversing the charge, and TPC will not get another time from me. And if you want really great pretzels that arrive fresh and on-time, check out Eastern Standard Provisions (esprovisions.com).
Jason Curtis
Terrible service – avoid at all costs! I submitted my iPhone trade-in on 27th July, and it’s now 8th September and I still haven’t received my payment. UR has no phone support whatsoever. When you call the number provided, you’re simply directed to email. There is no way to speak to anyone, and everything is handled through email. I’ve repeatedly been told that they’re sorry for the delay and that my payment is being processed, but weeks later I’m still waiting. UR has confirmed that all checks on my phone have been completed and that payment is being processed. At this point, however, I’m extremely concerned that they have my iPhone and I’m still waiting for the money I’m owed. This level of service is completely unacceptable. If you’re considering trading in your phone with UR, I would strongly recommend thinking twice. I certainly won’t be using them again.
Ghassen Brinis
Amazing experience at Tivoli Gardens! We visited Tivoli Gardens on 5 September 2026 with my pregnant wife, and we absolutely loved it. Beautiful gardens, amazing architecture, lovely decorations, and a perfect mix of attractions and relaxation. We even had a little adventure when my wife accidentally left her brand-new iPhone 17 in the toilet! Luckily, someone found it and handed it to the Tivoli staff, who brought it to reception within 15 minutes. We were so relieved to get it back, especially since I had taken out a loan to buy it... just joking! Unfortunately, we had to leave at 8 PM to catch our flight, but next time we will definitely stay until 11 PM to enjoy the evening atmosphere. Highly recommended for couples, families, and everyone looking for a great day out!
Rene Fongang
- The shirt was size was wrong: XL marking, but smaller probably than M. I have measured and sent the pictures and complaint. But you told me that I have to return to China if unhappy. - I could not return to China, because of too high return cost by the post €50 for goods of €54. unacceptable - I had to keep the shirt unless I can't do anything with. I got 25% reimbursement. So I have just lost my €41. Why? - Additionally it took too long to get the shirts. I both it for summer. But it arrive when the summer was almost over. - Really bad experience with you. Very unhappy and sad.
Peter
This appears to be a dishonest company. Do not trust. I ordered 3 bottles priced online at £36.65. Then at check out when billing it automatically changed the numbers. I have now paid in total £87.96. On my bank statement it was taken out in 2 x separate payments of £58.64 and £29.32. This seems highly dodgy, it is confusing the hell out of customers and tricking them. I got an email confirmation with a tracking link that has no tracking number. Highly sceptical for these goods to arrive. Even if they do, I would not trust the product. This has all the characteristics of a scam.
Nouman Ashraf
Divoom speakers combine great sound quality with a unique pixel art LED display that makes them stand out. The bass is clear, volume is strong, and Bluetooth connects instantly. The app is easy to use and lets you customize animations, album art, timers, and notifications.Build quality feels premium and it adds a cool vibe to any desk or room. Overall, Divoom is worth it if you want more than just a speaker — it’s a speaker, smart display, and decor gadget in one. Want me to make this version for a specific model like Ditoo or Pixoo?
Graham Wright
Parcel to go are good for the UK. But as we send most of our parcels to Ireland via DPD, They are absolutely rubbish if the person isn't a business so would not recommend using them for Europe. They do not produce custom invoices which is a problem as we have problems getting them through customs and parcels being returned after paying the customs ourself. They are really unhelpful when you contact them. I would recommend using interparcel and UPS
Mrs Elizabeth Sydenham
I purchased my Cormar carpets from a local company and they fitted the carpets really well. The carpets seem really good although we are still only a couple of weeks in with a lot of fluff coming off them when vacuumed. We were warned about this and told it should settle down in a week or two. The carpets are lovely and thick and soft underfoot and I am very pleased with the colour we chose.
Aileen Paterson
Booked seats for myself & my husband on a trip to Inverness & it was relatively straightforward but to get the best price I had to book single tickets each way as return ticket were more expensive. I didn’t get choice of seats & When tickets came through we are not seated together on outward trip which is not ideal. On the plus side the tickets are a competitive price
Florent Cuchet
I ordered a fist time 6 brass handle and had to cancel my order due to the shipping taking more than a month. After talking to customer service and being promised that if I reordered the handle, my order would be prioritised, I gave the company a second chance, but I ended up in the same situation. If you don't want to waste your time, stay away from this company!
M.
