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Recent reviews

Aaron White

Aaron White

Rated 3 out of 5 stars

I purchased the Meze Empyrean II and a Black Dragon cable. The products themselves delivered everything promised; however, Moon Audio as a service left me highly unsatisfied. First, I could never figure out how to redeem their constant “Free Headphone Stand” offer. Clicking on the links, whether from email or SMS, just dumped me on the front website. At that point, what next? My selection was already in my cart, awaiting checkout. But nothing else got prompted. There were no clear instructions, no simple “Do A, then B” indicators. When I emailed Sales about it, the only reply I received was, “Provide a screenshot of what you are seeing.” I did not need to debug their marketing; I just needed them to tell me what steps to take. In hindsight, I guess one clicks the link THEN add the purchase to the cart? No clue. If so, see how easy I just made the instructions? Then there was the included Meze cable. Yes, the Empyrean II normally ships with the copper 6.3 mm cable. However, the Moon Audio product page explicitly stated (and still said when I checked again): “Cable type: Premium Silver‑plated or Copper PCUHD.” That strongly implied a current choice between silver‑plated and copper PCUHD. I had selected the silver with the special notes upon purchase. Of course, I ended up with the copper. When I asked if I could exchange the copper for the silver after delivery arrived, I was told that was a special offer that had ended earlier in the year. I understand promotions end. But if an offer has expired, the product page ought to be updated in a timely fashion, especially when customers are making high‑ticket purchases based on that information. All in all, it was a rather disappointing experience. Not the “concierge” type of interaction I was expecting from a boutique audio shop. The logistics and custom cable build were solid; on that side I would give five stars. Their “information delivery,” though - promotions, clarity of offers, and support responses -was noticeably below par.

LaTonya Jones

LaTonya Jones

Rated 1 out of 5 stars

BEWARE do not apply for health insurance thru this company they dont help you with nothing my sister been trying to get her id cards in the mail with this company for 10 years because she needs them whenever she go to the Dr or the ER etc they put an address on file that my sister never gave them and they keep sending her stuff to an ABANDONED HOUSE that's we never lived in or stayed at all and she been calling them and they refuse the change the address on file they got that ABANDONED HOUSE as her permanent address and she been chatting and calling them they keep giving her the run around and not getting her no type of help of answer and then they told her to call MDHHS and they dont even have that weird address on file or in they system she dont know where they got that address from and now they are refusing to send her new id cards in the mail every time they do they go send it to that abandoned house address so im going to switch her insurance company is a joke they dont wanna help people out refusing to change address keep saying she need to update her address with MDHHS and MIBRIDGES and both of them have one address on file they dont have that abandoned house address on file they customer service is a complete joke they won't help you with nothing but gives u run around all the time dont waste your time in applying with this company they won't help you with nothing this whole company is a joke even the customer service help is a joke they dont take your situation seriously they think everything is a joke or game stay far away from this health insurance company