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Recent reviews
MRP Plezia
Absolutely loved the 2023 Trance Advance I purchased but unfortunately I had to return it due to foot injury and surgery. Giants tec support came up with all kinds of excuses to deny my refund first, they said I surpassed the 14 day return policy. The bike was supposed to be delivered to the bike shop Thursday but for whatever reason the shipper did not deliver a bike till Monday. The bike was not ready for me to pick up until four days later. Their next excuse was I had done all kinds of upgrades and the bike warranty was void. I responded prove to me what I did to that bike to avoid a warranty. It has been two weeks and no response and in between all this, the riser post does not work properly. It is stuck in Eco speed, but Giant persists in saying that this is all my fault I had to bike for less than two weeks. I am 67 years old. I don’t fly over hills and jump over rocks. I just like going out on the back woods trails and enjoying the peace and quiet. I have also sent Giant my name and phone number. I have called them a number of times and no one seems to be there. Shame on you, Giant.
Paddy
Terrible experience with this company, everything was great until I paid the fee they wanted and suddenly all communication stopped. Then after the solicitor they recommended sent me some documents to sign telling me I had the mortgage offer I got an email 3 days later from just mortgages saying my solicitor still needed proof of mortgage and gave me an incorrect date for searches. I emailed back to straight away receive another one saying they get their information from the solicitor so they were not to blame. Then when I sent them the email from the solicitor showing the contradictory information and pointing out that I had tried to get hold of my mortgage advisor for weeks and I was unhappy then all messages stopped again. I am also dubious about the solicitors they recommended as they seem to be asking for more and more money at every stage. As a first time buyer I am left feeling like I’ve been taken advantage of. I would not use this company or the solicitors they recommend.
Sandra Desouza
*** update *** Haleema has assured me I will also receive a full refund in 3-5 Days. Still waiting for a refund .... Very disappointing service ... AND NO LAMP! Very disappointing service I have also ordered a lamp from this company on 5th November, still no lamp but very quick to take my money. I have had to constantly chase Haleema at Moda Furnishings for weeks their Senior Customer Support Specialist who has fobbed me with her emails claiming..... "Delivery scheduled next week" "Rest assured we are closely monitoring to ensure a smooth delivery process" "We will contact you once your delivery has been despatched" "We are experiencing delays with our suppliers, and new delivery date is now 10th December". Absolute shambles - I have requested a full refund, i don't want to choose am alternative product and do not want a £15 voucher to spend with them. Very disappointing customer service from MODA FURNISHING and STILL NO LAMP! Date of experience: November 21, 2024
Amanda Thompson
Absolutely would not recommend anyone to use this site to sell your mobile worst experience ever poor customer service offered me £340 then after I paid signed for postage the came back with an offer off £120 saying it was scratched in the edges which it wasn’t I kept asking for my phone back the took over £8 postage from me to send it back then made me an offer off £250 which I accepted but they couldn’t pay that when they said they would and only sorted payment out when I threatened to take this further I am still waiting for my two lots of postage back which I have sent them proof off but there bank will show the return postage payment that they never made if I can put off one customer from using this company then it will be worth it as we speak still waiting for postage refund go elsewhere people save yourself lots of stress and time going to a more reputable genuine organisation I have been emailing since 27th November backwards and forwards
AP
By the moment we found mice at home, we’re terrified. Especially for us, whom from Hong Kong and get used to zero pest and super hygienic environments. The time is very early in the morning, we googled the company name they are the only 7x24 pest control in Eastbourne, they reacted to my call immediately and arranged Harry to come. Harry is super patient and potential, more important he comforted us the moment he arrived and settle down our nerves first. Then he checked the site thoroughly, in half hour, then explained the whole situation to us in another half hour! And he didn’t hard sell anything to us! Even gave advice how to save money by cleaning the site ourselves. After we confirmed the job order, he worked from 12pm to 330pm, which postponed his lunch. We offered him some food but he insisted to finish the work first. Super impressive on this. All in all, very satisfied with the company, especially Harry’s work, attitude.
real cooking
WOW! I was looking for some grenadine syrup and found Funkin Cocktails online. They were selling it at £4 per bottle with an extra 20% off the 1st order so I ordered 5 bottles to make the delivery charge seem worth it. After a few days I was contacted by yodel as they had damaged the bottles in transit. No problem there, I just rang and spoke to Funkin Cocktails and they said they'd re send the 5 bottles. I've just received the delivery and there's only one bottle. I rang Funkin Cocktails again and they apologised and said they're now out of stock so they would have to re fund the other 4 bottles but not the delivery. Basically it means I've just spent about £10 on a bottle that's sold at Morrissons for a fiver.....not impressed
Graham Mitchell
I had been awaiting delivery of my dogs food and was getting desperate. DHL promised to deliver on 3 seperate accasions which i had waited home for. When it did eventually arrive the driver couldnt be bothered to walk up my driveway and knock on the door ,but left the box at the gate on the main road. I only knew it had been delivered when i got an email from them.It could have easily been stolen or damaged by rain in which case it would have cost me well over £100 to replace.I would never use this company again.Customer service took 2 months to answer this complaint then tried to fob me off. Useless there's plenty of other couriers to use.
Maisie Wallace
Bad experience. Customer service does not care AT ALL. The person who does my hair extensions has used this supplier. Not only did they send the WRONG hair. They refused to do a refund. My hair was suppose to be done by my birthday (01/12) but because the customer service team have ignored her, my hair hasn’t been done. This has been going on for over a week and it is not right. Hair extensions are so expensive and I’m not impressed that I have had to pay a lot of money for nothing. Honestly have never known a company like it. If you want to waste your money and get no contact at all, use this company as that should be their slogan.
Lālita Dasi
I bought the most expensive pipe they do, I was sent one with a scratch on it, and dirty, water damaged paperwork that was for a model £70 cheaper. Not really creating the luxury goods look I was hoping for, to give to my friend as a thank you. The company do not answer the phone at all. They have not responded to several emails I’ve sent with photos of the damage. I don’t feel I can just return it to Jersey at my own cost as I don’t have a return agreement, I’m just left hanging with substandard goods. My only option is to go through my credit card. Worst customer experience I’ve had in a long time.
Sarah P
Lovely folk in the Ombersley Road shop, clearly knowledgeable and more than willing to share their ideas and recommendations in an accessible and understandable way! Genuinely enjoyable discussion learning about gaming PCs and how to get started. Built a gaming PC for us and took in an old laptop for disposal. Swift turnaround in time for Christmas despite being really busy with the new store opening and various contacts. Feel very looked after, no question too daft and very responsive on email. I'll certainly be back as we continue on our gaming journey! Thank you.
Maria Laura Rivera
WORST CUSTOMER EXPERIENCE EVER WITH GIFFGAFF As everyone has commented below, I still haven't heard from my delivery. No personalised message, no customer service, no attention to my tickets to the agents, not knowing if I can buy another one because I will receive a refund (because I don't plan to wait a week), not knowing if it comes out faulty and then I have to eat it because again, the customer service is depressing. PLEASE DON'T BUY ANYTHING FROM GG EVEN IF IT'S £50-100 LESS. Reference Number: 241204-000676 Status: Unresolved Order number 610423247
Neil Fraser
An extremely well organised and communicative company who have never let me down. Yesterday, one of the Saints came around to hang large mirrors, large and small pictures and repair bathroom fittings. He was very polite and respectful of our property; cleaning up as he went. Great value too. Don't assume they are much more expensive compared to 'local' handymen. I can assure you they are not and the professionalism (i.e. texts and e-mail confirmation of dates and arrival times, job completion confirmation, invoices etc.) is unrivaled in my opinion.
Nicolien van Ketel
I have been waiting for 3 weeks for my order of dresses to arrive. Tracking not updated since the day of my order. Customer services keeps saying they are prioritising my order, that it will 'arrive soon' and they 'completely understand my concern'. I really, really doubt it. I have just issued an order cancellation, but I hold zero hope of getting any kind of refund. I paid £160, I'm guessing I can kiss that goodbye
Mr Wearmouth
Went into the store in Skegness trying to find a few items instead I felt horrifically intimidated by staff watching me every move constantly asking me questions and when I moved from one side of the shop to the other dashing from behind the till like I intended to steal this was horrible experience and I will not become to the store again I have drive 1hour to come and try on instead of online shopping
Joy Ajlouny
I called many times, but there was no reply, just a message. I sent many emails, but there was no reply, just a bot. The website is impossible to use, and I am in tech. The website did not let me apply the discount they offered, as there was no checkout. They automatically billed me, and there was no discount. They do not care about the customers, and the service is terrible.
Norman Herbert
Very little waiting time to speak to an operator, Chino was friendly and helpful, and had all the information I needed, I was pleased to see my use of the service since 2018 rewarded with a new discounted rate for 18 months, I had made the call with the intention of cancelling the service, but was talked out of it, happier with the new rate, much more reasonable.
Dean Dillinger
The items ordered were packed carefully. I like the selection at Grand Brass. The shipping is not Amazon-fast but the items are shipped in a very reasonable amount of time. You can always get exactly what you need even if it is a hard-to-find item. The big box stores stock only what sells to the average Joe. Grand Brass sells to my lamp-making business.
Awais Alvi
I applied for a Wayfair credit card that was supposed to have 24 months of 0% financing. However, on my first statement I was charged interest and the promo was not applied. When I called Wayfair they said I didn't choose the promo option at checkout, even though I didn't see any such option. This is a very shady company. Don't shop here.
Jason Gordon
What fantastic service, Eduan was so patient and helpful, answering every question and going way beyond the extra mile. He went to extreme lengths to make sure my order was perfect, it arrived quickly and everything was just as I hoped. He even answered post delivery noob questions. Thanks you, you are a legend!
Anonymous Customer
Shambles, no one answers the phone and they randomly turn up or they give you a 14 hour slot and decide to cancel without any notification. Absolute joke company. Good luck even when speaking to their advisors as they have 0 clue what is happening and they barely know English!! Avoid like the plague
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