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Recent reviews

Jessica and Zack

Jessica and Zack

Rated 1 out of 5 stars

Extremely disappointing experience. I would not recommend CharterUP. We hired two shuttle buses through CharterUP for our wedding, and unfortunately, the experience was far from what we paid for. When booking, we specifically requested an ADA-compliant bus to accommodate one of our guests. Despite making this request, CharterUP failed to provide one. As a result, we had to spend over $200 out of pocket on an Uber to ensure our guest could attend our wedding. When we brought this issue to their attention, we were given the runaround. We were told that they had reviewed the recorded phone calls and that an ADA-compliant bus had never been requested. We know for certain that this request was made, yet despite asking, the company has refused to provide us with the call recordings or transcripts to substantiate their claims. Unfortunately, that wasn’t the end of the issues. Approximately 10 days after our wedding, we were charged an additional “cleaning fee” by CharterUP following a claim made by our venue regarding lawn damage. There are several concerning issues with how this charge was handled. According to CharterUP’s own terms and conditions, additional charges are only to be processed using the card used to make the original reservation. Instead, they charged a completely different credit card that was used only for a partial final payment and that we had specifically declined to save on file. Additionally, their terms state that customers are to be given 48 hours to dispute additional charges before payment is processed. We were never notified of the charge or given an opportunity to dispute it before our card was charged. We also received no itemized invoice or timestamped documentation to substantiate the charges. Between failing to fulfill a specific accessibility request, refusing to provide documentation when challenged, and processing additional charges in a manner that appears to contradict their own terms and conditions, this experience has been incredibly frustrating. Your wedding day is something you only get once, and the last thing anyone should have to deal with is a transportation company creating additional stress, unexpected expenses, and payment disputes. I would strongly encourage anyone considering CharterUP to think twice. Make sure every request, agreement, and payment authorization is documented in writing, and read the fine print carefully.

Harrison Gatch

Harrison Gatch

Rated 1 out of 5 stars

Excellent Products, Disgraceful Delivery and Installation Service I recently purchased a standing desk and several accessories from Secretlab. I want to make it absolutely clear that the products themselves are fantastic. Unfortunately, the same cannot be said for the delivery and installation partner Secretlab has chosen to associate itself with. The installation team left my home in an absolutely disgraceful state. Large cardboard boxes, plastic wrapping, protective foam and packaging materials were abandoned throughout my kitchen and hallway. There was so much rubbish that entire walkways were obstructed, leaving me with a considerable amount of cleaning and clearing up to do myself. As if that weren't bad enough, one of the individuals used my bathroom and left an unflushed number two in the toilet. This is quite frankly disgusting and an extraordinary level of disrespect to show someone who has welcomed you into their home. To make matters worse, the desk was left with four screws missing from key areas, and the standing desk itself wasn't functioning when the team departed. I subsequently spent hours researching and troubleshooting the problems myself before finally getting the desk working. Now that everything is functioning, I genuinely couldn't be happier with the products. However, when purchasing premium equipment, customers should reasonably expect a professional installation service, not to be left cleaning up someone else's mess and correcting their unfinished work. The sheer lack of professionalism, care and basic respect demonstrated by this delivery team is astonishing. Quite frankly, I can think of no better description for this behaviour than feral. Secretlab produces excellent products, but its reputation risks being seriously undermined by the companies it entrusts to represent its brand in customers' homes. I strongly encourage Secretlab to investigate this experience and reconsider the standards it expects from its delivery and installation partners. No customer should have to endure this.

Hazel

Hazel

Rated 1 out of 5 stars

**Feedback for Astro Arun Pandit’s Puja Team only** I spent over ₹1.5 lakh on puja services with Astro Arun Pandit over the past 12 months, including ₹30,999 for my Pitru Paksha 2026 booking (26 September to 10 October). My experience with the Puja Team has been extremely disappointing. I repeatedly had to chase the team for services I had already paid for, and the responses I received were often dismissive or full of excuses. 1. **Live video** — The team repeatedly promised live access to the pujas and failed to provide it. 2. **Video recordings** — I waited months for recordings, often without a clear update on when I would receive them. 3. **Prasad and potli** — These often never arrived. When a package finally came after a delay, I was left wondering whether it contained the prasad or mantrit potli from the specific puja I had booked. By the time Pitru Paksha came around, I had so little confidence in the team that even after paying ₹30,999, I booked separate pujas through **Sri Mandir for my mother’s side** and **ISKCON Cyberabad for my father’s side**. - **Sri Mandir** handled the process digitally and delivered what it promised. I could watch the puja live, received the recording of the actual puja, and got the prasad and jal on time. - **ISKCON Cyberabad** made no promise of a video. They communicated promptly, and the prasad potli and cow-dung diyas arrived on time. I was happy with both experiences because each team was clear about what it would provide and followed through. That is what I expected from Astro Arun Pandit’s Puja Team, too. My experience with Astro Arun Pandit’s other services has been better. Based on my experience with the Puja Team specifically, I would not recommend booking pujas through them.