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Recent reviews
Ellen Lewington
Extremely disappointing customer service – still waiting for my refund I ordered the Stryde Precision straps on 9 September for my elderly father. When they arrived, we realised they were not suitable for him, so I contacted the company on 21 September to request a return and refund. I initially received a very helpful response telling me that this would not be a problem and asking me to complete an online returns form. I completed and submitted the form that same day and received confirmation that the matter would be reviewed and that I would be contacted with an update. Unfortunately, that is where the good customer service ended. Since 30 September, I have repeatedly contacted the company asking for the return instructions. Instead of receiving them, I have had various irrelevant and contradictory responses, including being told that my parcel had been delivered to a safe place and, on another occasion, that order #1343 was delayed due to a customs inspection. Neither response addressed my return. The tracking information continues to show the return as “pending for review”, and it appears to be completely stuck. Eventually, I was contacted by Laura, who did take the time to try to help. On 22 October, she advised me that the matter was being looked into and that I would receive an update within 3–5 working days. It is now 4 November and I have still heard nothing. This is particularly disappointing given that the website advertises a 30-day money-back guarantee. I notified the company that I wanted to return the straps well within that period and completed their returns form exactly as instructed. Despite this, more than six weeks after first requesting the return, I am still waiting for the company simply to provide the information I need to send the item back. I have tried to be patient and have given the company numerous opportunities to resolve what should have been a very straightforward return. Based on my experience, I cannot recommend this company. The lack of communication and the repeated irrelevant responses have made a simple return unnecessarily stressful and time-consuming. I would strongly advise potential customers to think carefully before ordering. A 30-day money-back guarantee means very little if the customer cannot actually get the return processed.
lucinda leigh
I placed a Marketplace order. The order was despatched , and then labelled as “undeliverable”, because it was damaged in transit. I requested a full refund of the order cost, as its undeliverable status was clearly not my fault. The seller refused to proved me with a full refund, withholding a small amount, without clear explanation, and telling me that I would need to pursue the matter with Amazon. Amazon Customer Services Helpline pressured me into leaving them a good review, and promised to refund to me the outstanding part of the refund. Amazon has not refunded it to me. It seems impossible to resolve this matter. The missing part of the refund is small, but the principle is huge: Amazon should ensure that customers are repaid in full, without quibble, when Marketplace sellers fail to provide goods.
Roslyn Davis
Previously an excellent site. But this time as soon as I hit complete purchase my cart suddenly updated and the price literally nearly doubled from $199 to 350 dollars. Each product had nearly doubled in price. Only reason I didn't get caught was because I had to remove my payment method due to a cancelled card and a new one has to be added after clicking complete purchase. otherwise I would have been stuck with purchasing these products at twice their advertised value. Really nasty bait and switch trick. Tried to question it but of course only contact option was a useless chatbot which tried to claim the lower price still applied. Iherb must think people are stupid.
michael maida
Exceptional Support and Smooth Onboarding with Fresha Highly Responsive, Knowledgeable, and Solution Oriented Customer Support Running a high throughput appointment business leaves zero room for software downtime or technical hiccups. Switching software platforms or navigating payout logistics, calendar syncing, and online booking rules can easily create friction. However, the customer support team at Fresha consistently delivers an outstanding, stress-free experience. Here is what stands out about Fresha’s support team:
Andy Hill
Don’t use data usage plans outside of UK as I feel I’m being ripped off. I brought a plan for 7 days (4gb) and it chewed the data within first 24 hours. Brought a second plan for 8 day duration and took the same 4gb in 24 hours. I have used other providers and never consumed that amount of data in such short space of time. I asked lebara for a breakdown which they couldn’t give me. I will be taking my number and UK plan elsewhere as this is not on.
Claudio G
As per usual, I'm now a hooked customer, ready to get as many as I can in one month: exactly for that reason, unfortunately I cannot afford more than two pairs at the time, being also fully aware that the more you buy the more you save on each pair... I wish I had that monthyl asset alas. HIghly recommended by a 176cm/26st(170kg).
Afonso Araújo
I made a ZERO order (20260831xhid6l) that didn't arrived and I was not refunded. I live in Brazil and it is a common thing to packages get stuck in Curitiba but cardtrader sells the ZERO orders as it have "full protection" and couldn't do that for the most common thing here in Brazil. Results: lost 1500 R$ (300 $)
Cormac Boylan
I don’t usually leave reviews, but I thought I would this time as Jamie always goes above and beyond to help his members. I’m not sure how he does it, but he is probably the most active member in the group, always supporting and answering everyone’s question. Great trader and great mentor too.
