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Recent reviews

Brigid McManus

Brigid McManus

Rated 1 out of 5 stars

Our first problem was the house we choose suddenly was no longer on the rental market we were offered a refund or pay more for a different location obviously with a group of 8 and a few days to fly we had to take the more expensive option. They sent us to 16233 St Kitts Cir, Windsor Cay we arrived late at night we hadn’t been provided with a QR code need to access the development. Eventually security let us into development but we were told not to come back without QR code we had to wait until office opened next day. The property was very disappointing for the money we paid it was dirty dust on skirting boards, floors needed a good scrub, towels need to be up dated, pool was dirty, jacuzzi never worked weeds all over patio no loungers just chairs cigarette buts all around we don’t smoke and a barbecue with a pad lock on it. Air conditioning stopped working a maintenance guy did come the next day said its filters were stuffed. The air conditioning seems to be turned off remotely as we never touched it but it would go off all by itself. The house needs a deep clean, a paint, the patio area needs attention the pool guys came and cleaned it but apparently the motor was missing from jacuzzi they came back again but it wasn’t repaired. I reported all of this to top villas with pictures I haven’t had an offer of compensation I’ve being travelling to the USA for 20 years customer service is always over the top not this time. After reading response clearly Topvillas standards and mine are worlds apart shocking there should be no dirt or dust full stop or weeds