Find a company you can trust

Discover, read, and write reviews

What are you looking for?

Looking to grow your business?

Strengthen your reputation with reviews on Trustpilot.

Get started

Help millions make the right choice

Help millions make the right choice

Share your experience on Trustpilot, where reviews make a difference.

authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_3-1.jpg
authenticationBanner/auth_banner_3-1.jpg

We’re Trustpilot

We’re Trustpilot

We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.

Our new Trust Report has landed!

Find out which actions we’ve taken to protect you and promote trust on our platform.

Take a look
Trust Report image

Recent reviews

David Firth

David Firth

Rated 1 out of 5 stars

Extremely Disappointing. All Marketing, Very Little Substance. After being bombarded with advertising claiming that the Hume Band 2.0 and Hume Pod would revolutionise my health journey, I finally decided to give them a try. What an absolute waste of money. I've owned these products for approximately a month, and my experience has been nothing short of disappointing. Let's start with the Hume Pod. Apparently, according to Hume, I have just 13% body fat. Fantastic news! Unfortunately, I also have a mirror. I have noticeable belly fat, excess chest fat, and I'm not particularly muscular. Other scales I've used suggest my body fat is closer to 28%. I'm not claiming those scales are perfectly accurate either, but there's an enormous difference between 13% and 28%. The only measurement I have any confidence in is my actual body weight. Everything else seems questionable at best. Now, the Hume Band 2.0. Having compared it with my Fitbit and another smartwatch, I genuinely struggle to understand what makes this product special. The software is incredibly underwhelming. Even something as basic as being able to examine my heart rate at specific times isn't available in the way it is on my Fitbit. For a product marketed as advanced health-monitoring technology, that's pretty disappointing. But the real frustration? Hume's customer service. When I contacted Hume about these issues, I received the predictable troubleshooting instructions: recalibrate the devices, update the software, etc. I'd already done all of this. After explaining the discrepancies and providing comparisons with other devices, I was informed that I could request a refund. However, if Hume decided the hardware was functioning correctly, everything would need to be returned in essentially brand-new condition. These are products I've actually USED to discover that they don't perform as I expected! Then came the most ridiculous suggestion of all. Hume wanted me to provide comparisons from two other scales or undergo a DEXA scan to support my complaint. So, after purchasing their products in good faith, I'm now expected to potentially spend hundreds of pounds obtaining independent measurements to demonstrate that their technology might be inaccurate. Surely the responsibility for investigating potentially inaccurate equipment should lie with the manufacturer, not the customer? My biggest issue is the gap between the marketing and the reality. I'd previously had a disappointing experience with a competing fitness band, so I was initially sceptical. However, Hume's confident advertising and overwhelmingly positive online reviews persuaded me to give them a chance. Having now experienced the products myself, I genuinely question how those glowing reviews compare with real-world use. I can't verify whether any were paid promotions, but my experience certainly hasn't matched the impression created by the advertising. The hardware and software feel remarkably underwhelming for products marketed as revolutionary health technology. What's even more frustrating is that, rather than properly investigating my concerns, Hume's response has left me feeling as though the burden is entirely on me to prove there's a problem. My verdict as a paying customer: Expensive marketing, disappointing technology, questionable measurements and an extremely frustrating customer service experience. I purchased these products because I genuinely wanted to improve my health and track my progress. Instead, I've ended up questioning the measurements, comparing them against other devices and arguing with customer support. I wouldn't recommend either product based on my experience. Save your money. I wish I had.