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Recent reviews
Julie Hayden-Baker
I engaged with Croner originally for support around a potential employment tribunal matter which they were excellent for. Once this had been resolved, we no longer required ongoing HR support due to being tied into another long-term provider. In December 2024, we clearly communicated in writing that we did not wish for our agreement to auto-renew, and this was acknowledged by Croner. Later, discussions took place around whether we could derive value from the remaining term only by switching to Health & Safety support. A replacement agreement was subsequently issued which retained the same end date. My understanding — based on discussions at the time — was that this governed continuity of service for the remainder of the existing agreement only. Croner’s position is now that by signing this replacement agreement, prior cancellation instructions became irrelevant and a new renewal obligation was created, despite the contract retaining the same end date and discussions being centred on the remaining period only. What I have found particularly frustrating is the process afterwards. Despite this being a genuine contractual dispute, there appears to be no independent escalation or deadlock process internally. If Customer Relations maintain their position, there is nowhere independent within the organisation for the matter to go. I was simply told the next step is the payments team and debt recovery. I have also experienced frequent sales and account management calls over time encouraging upgrades, additional services and changes to packages. Ironically, I am still receiving these calls while simultaneously disputing liability for an agreement I do not believe was transparently communicated. For context, some of the interactions felt contradictory: • one part of the business discussing “getting value” from the remaining agreement, while another later treated it as an entirely new contractual cycle • continued relationship/account calls alongside escalation to collections despite an active formal dispute I fully accept that businesses should read agreements carefully. Equally, I believe providers have a responsibility to ensure material contractual changes — especially those affecting cancellation rights — are communicated transparently and in context. My advice: if you are considering Croner, ensure you understand exactly how renewal and replacement agreements work, obtain everything in writing, and do not assume prior cancellation instructions carry forward! Based on my experience, I would be very cautious.
Julie Melton
After having a brand new sofa in December 25 by January the heat pad stopped working. Customer service was atrocious at every stage never called back at all even when they said they would. It's now taken 4 months for the repair. They don't care at all. Once they've got your money. Made a very detailed complaint and asked for some compensation for all the stress, time and inconvenience we have had. Only to be told that there would be no compensation as " the repairs have been completed and this is the compensation" what a absolute joke. Also bought extra cover so I now have no confidence in that being any good eitherSurely having a perfectly working sofa in the first place and it not breaking down after 1 month should be expected. What a Joke. They literally DO NOT CARE!! BEWARE. But who ever wins against a large company. Now it seems that they reply without even reading this as thus reply was a standard reply. DO NOT EXPECT YOUR FURNITURE TO BE IN FULLY WORKING CONDITION FOR ANY LENGHT OF TIME AS I HAVE BEEN SOLD SUBSTANDARD FURNITURE AND WHEN IT BREAKS DOWN AGAIN THATS JUST TOUGH LUCK. PLEASE DO NOT PURCHASE ANYTHING BECAUSE THUS COMPANY DOESN'T CARE AND MAKE YOU FEEL THAT YOU HAVE TO BE GREATFUL THAT IT GETS REPAIRED IN THE FIRST PLACE. GOD HELP ME IF THE RECLINERS FAIL. PEOPLE BEWARE!!!
martina osabuohien
Absolutely unacceptable experience with Alibaba and the seller involved. My package was supposedly shipped on 10.03.2026 and I waited more than two months with constant delays, conflicting explanations, and extremely poor communication. At no point was I properly informed that the shipment would be sent by sea, which massively increased the delivery time. Throughout the process, I contacted both the seller and Alibaba Logistics multiple times. I was repeatedly told that everything was fine and under control. First the delays were blamed on holidays in China, then customs, then other excuses. Meanwhile, I kept waiting and trusting the information I was given. In the end, the package was supposedly transferred to DPD in Germany, only for DPD to officially confirm to me by phone and email that the package is now lost and cannot be located. After more than two months of waiting, stress, wasted time, additional expenses, and even rearranging personal travel plans because I was constantly told the package would arrive soon, I ended up with absolutely nothing. What disappointed me the most was not only the lost package itself, but the lack of transparency, accountability, and proper customer support during the entire process. Very frustrating experience and extremely exhausting to deal with.
Mary Lynch
I placed a sizable order with this company. The items I received did not line up with the web site photos. Colors were not the same. The material is not of good quality. The fit was not as depicted in the picture with the tops very tight at the bottom. I tried to return the items. The return process is very cumbersome. They won’t send you a return label until you take a picture of each item which I did. Then they have you mail the items back to Asia and they charge you extra for the returns. You are on the hook for the Asia mailing fees. Finally they offer a 10% money back if you just keep the items. It order to get that deal you have to send them a screenshot of your original order including the items you are unhappy with. This was the WORST online ordering experience. Beware.
Patricia Zaharia
I had a very positive experience with Lace & Beads customer service. I unfortunately ran into some customs challenges when returning two dresses internationally, but the team, especially Sadiq, was incredibly patient, responsive, and helpful throughout the whole process. Communication was very quick, professional, and understanding from start to finish, and they ultimately resolved the situation fairly and kindly. It genuinely felt like they cared about finding a good solution rather than just following policy. The dresses themselves were also beautiful and great quality. I ended up keeping one of the dresses and absolutely love it. I really appreciate the support and would definitely recommend Lace & Beads to others. Thank you again to the whole team!
Christine Shapland
Wonderful dental clinic. Resolved my emergency dental need and went above and beyond to provide me with excellent advice and support. From initial contact with the receptionist and subsequent same day attendance , to being warmly greeted by the dentist and practice nurse it was a relaxing experience in which I felt valued and the overall aesthetic appearance is one of feeling relaxed and being in a very hygiene conscious clinic. It was top rate and a wonderful experience.
SHAKIL SHAHZAD
I’ve been using Cloudzy for VPS hosting and overall the experience has been good. The server performance is stable and setup is straightforward. Support has been responsive and helpful, especially when I shared feedback about VPN usage and network optimization. They also offered a VIP support line for follow-up, which is a nice touch. Overall, it’s a solid service for VPS users, especially if you need flexibility and decent performance for custom setups like VPN.
Grace Hodson
I was charged £30 for a recurring subscription that was not made clear at all had even been set up. The way the subscription was presented was misleading, and I had no clear indication that payments would automatically continue. Very disappointing experience and poor transparency with billing. I would not recommend using USE AI unless they make their subscription terms much clearer to customers. EDIT: very effective and friendly customer service :)
Fiona Mc Carthy
The most unprofessional people i have ever dealt with!! Placed an order of 500e, thd order didn't come on time. I rang to see where it was, a horrible and incompetent woman "Reen" told me I could ring GLS, after 31 minutes of her repeatedly putting me on mute I hot an email that my order was being refunded. After asking why she said there was a problem with the address. Complete joke!! Don't waste your time or money!!!
Stephen French
When i got home and separated the storage boxes, I noticed that one of the boxes was damaged. The box was damaged , on the corner a big hole and cracked. I noticed the damage when the member of staff was putting my order together. I assumed that, I would not not be receiving the damaged article. I went to the collection point and waited for my order. Not happy, I will be taking it back.
Waleed
