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Recent reviews

Sara Ahmed

Sara Ahmed

Rated 1 out of 5 stars

⭐ 1-Star Review — Extremely Unprofessional and Disappointing Experience I am extremely disappointed with this company and the way they have handled my order. I was genuinely excited to receive my package, but this experience has been nothing but frustrating and unprofessional. I repeatedly received promises that my package would be delivered, only for it to be sent back because of a pricing mistake on the seller’s end. What makes this experience even worse is the complete lack of communication and accountability. I was repeatedly told that the escalation team would reach out to me, but the escalation team NEVER contacted me. I was left waiting for answers that never came, with no proper updates or resolution. I had to keep reaching out myself just to get information about my own order. After all the waiting and broken promises, the seller ultimately refused to fulfill my order and offered me a refund instead. I should never have had to go through this much trouble because of a mistake made by the company. I eventually had to contact TikTok Shop directly to report the seller and request assistance with processing my refund. This entire situation has wasted my time and completely ruined my shopping experience. I would not recommend this company based on how unprofessionally my situation was handled. Customers deserve honest communication, accountability, and respect. If you promise a customer that your escalation team will contact them, follow through! Leaving customers waiting without updates is unacceptable. I hope other customers are cautious before ordering from this seller.

Genesis Vigil

Genesis Vigil

Rated 1 out of 5 stars

⭐ **1 Star — First Time Using Expedia and Definitely My Last** This was my first time using Expedia, and it will absolutely be my last. I booked a rental car through Expedia with Zezgo and paid approximately $400, only to arrive and be confronted with additional fees that were not clearly disclosed upfront.The address provided was not even the correct one after taking an uber I then had to take another Uber to an off sight area near the airport.just to get one back to the airport due to not even taking the rental car. The customer service was extremely unprofessional and sketchy. The way the employee handled the situation was unacceptable, and the entire experience felt sketchy from the start.My husband and I were so uncomfortable that I was genuinely scared to take the rental car. We did not feel comfortable proceeding because of the unexpected charges and the way we were treated. What made the experience even worse was Expedia’s refusal to refund our money, leaving us out approximately $400 for a rental car we never felt comfortable taking. Customers deserve transparency, professional treatment, and support when something goes wrong. Expedia should take more responsibility for the rental companies offered through its platform instead of leaving customers to deal with these situations on their own. would not recommend Expedia or Zezgo to anyone. This was stressful, frustrating, and a complete waste of money. First time using Expedia and definitely the last.