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Recent reviews

Katherine Eve

Katherine Eve

Rated 1 out of 5 stars

I had 8 upper veneers replaced in 2024. I have struggled ever since with a narrowed upper arch, narrowed Airways and soft tissue collapse, and challenges when eating and speaking. The dentist performed an edge reduction on the previous veneers which i didn't ask for. I went to Harley street dental clinic purely to have veneers that were feminine shapes, a natural white colour and that provided lip support. Feminine characteristics. The previous set of veneers I had were made by a dentist in Essex, and were very blocky and bright white. There was nothing about my arch width that needed narrowing. I was working with a dentist called Dr Shenouda who produced a model of a feminine set of veneers. When it came to the day of treatment, she cancelled on me. This happened twice. The second time was because she wanted to go on holiday and told me to postpone my treatment from June until September. I asked the clinic for my money back but the Director of the clinic said that someone else in the clinic would be able to help. She appeared to have a good understanding of the feminine and youthful characteristics I was trying to regain that my natural smile had. I asked her to take on my case and she said she would speak with Dr Shenouda first to see if she understood my treatment aims and if Dr Facco felt she could help. I recieved a call from one of the practice receptionists a week later to say a thorough handover had been given and Dr Facco was confident she could take on my case. It doesn't make sense, looking at this logically, that I ended up with a result that is completely opposite to all of my treatment aims and is still to date causing me issues and affecting my quality of life. My dental margins have been severely narrowed, and the veneers have been flattened and pushed back. I am not sleeping propelry due to my breathing being compromised. I emailed the practice in 2024 only to be told to call the samaritans and that they would not refund me. I would submit photos to show the change to my bite and face,though it won't allow me to. As soon as I attempt to submit a review, Google tells me that I am leaving false negative reviews. This is my disappointing experience and I would like to be heard and make others aware. You must request to see pictures of the dentist's work, as if they are skilled and possess a good understanding of the harmony and balance between the individual's face and teeth, their work will show evidence of this. This happened between April- June 2024. I had to change the date on this site in order to have the review published.