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Recent reviews

Alicia Mejia

Alicia Mejia

Rated 1 out of 5 stars

I purchased approximately $350 in dresses for graduation and returned them 8 days outside the return window. During that period, I was recovering from pneumonia, completing final exams, and attending my graduation. Because I do not live near a Dillard's store, I had to return the items by mail. Customers should be aware that Dillard's 30-day return window is calculated from the date of the order rather than the date the merchandise is received, which can further reduce the amount of time available for returns when shipping is involved. Dillard's also does not offer exchanges, leaving customers with limited options if a return falls outside the policy. What was most disappointing was my experience with customer service. During my first call, the representative did not ask for my name, order number, email address, or any other information about my purchase or circumstances before telling me that nothing could be done. Although Dillard's return policy states that some exceptions may arise, customer service declined to make any exception in my case despite the circumstances. The items were unworn and returned in good condition. Given that the return was only 8 days outside the window and involved approximately $350 in merchandise, I had hoped for more consideration. Customers should be aware that exceptions may not be granted even when there are documented health issues and other significant life events involved, and that customer service may not fully review individual situations before making a decision.