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Recent reviews

Holly

Holly

Rated 2 out of 5 stars

Placed an order for plants, substrate, a terrarium and moss for next day delivery (ordered before the 12pm cut off to have delivered next day as advised on the site). Delivery was scheduled for Friday 4th September which is what I wanted as I was not at work so would be available to receive the order. Reptile Centre sent me an email to say one of the plants was out of stock and would I like to choose something else I told them I was happy for them to choose a substitute.However I will just state that it was still showing as available on their website when they emailed me. Everything was then marked as despatched on their site with APC tracking numbers, with the exception of the terrarium and moss. I emailed and left a message on their chat querying this and was eventually told there was a delay despatching those items which no one had bothered to tell me. The remaining items were despatched on Friday 4th to be delivered Saturday 5th, I had to request the terrarium be left in a safe place as was at work on Saturday, APC totally ignored my instructions and just dumped it at my front door for the whole world to see at 8.30am, I was at work until 6.30pm and had to leave work to go home and put the box inside as I didn't want the package on view for 10hrs! I appreciate that this was APCs fault and not the stores fault but if they had despatched and delivered on Friday as they were supposed to I would not have had this issue. The moss was not in the box with the enclosure so I still do not have it and there isn't a tracking number for it on the website. Overall very disappointed regarding the whole experience and the lack of communication has put me off ordering from them again.