What are you looking for?
Help millions make the right choice
Help millions make the right choice
Share your experience on Trustpilot, where reviews make a difference.
We’re Trustpilot
We’re Trustpilot
We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.
Recent reviews
Chris Sherwood
I previously reviewed my initial virtual consultation with InvisibleBraces4U and wanted to follow up after attending the next stage in person at the Leeds clinic, as I found relatively little detailed information about what actually happens after the initial consultation. I travelled from Teesside to Leeds for the clinical assessment. Lily looked after me through most of the appointment, Connor completed the intraoral 3D scan and photographs, and Samara, the dentist, examined my teeth and gums and arranged an X-ray to assess my teeth, roots and supporting bone. I had previously been assessed for Invisalign elsewhere in 2022 and was told at that time that I required Comprehensive treatment. I therefore went into this appointment expecting InvisibleBraces4U’s £2,395 Comprehensive package. Interestingly, after examining my teeth and reviewing the new scan, Samara assessed my case as suitable for their Moderate package instead: up to 20 Invisalign aligners, approximately 40 weeks based on changing aligners every two weeks, for £2,295. The proposed treatment was explained using the digital simulation. In my case this involves correcting upper and lower crowding, broadening the arches and improving my overbite/overjet. I particularly appreciated that Samara discussed the limitations as well as the improvements they expect to achieve rather than suggesting Invisalign would completely correct everything. Lily subsequently confirmed the £2,295 Moderate package to me in writing as including the initial Invisalign aligners, any necessary IPR and attachments, all required review appointments, Boutique whitening and tooth contouring at the end of treatment. If a refinement is required, I’ve been told this can provide up to another 20 aligners for a £99 administration fee. Retainers are additional: £360 for two sets of Vivera retainers or £295 for fixed retainers covering both arches. There is also a £30/month Smile4Life option. I was particularly interested in how the remote-care model works because I’m travelling quite a distance. I was told progress is monitored through the Invisalign app and that if either I or the clinical team feel I need to be seen in person during treatment, I can return to the clinic rather than having to wait until the end. There was no pressure to make a decision at the appointment. When I told Lily I wanted to go home and think about it, this was accepted immediately. She subsequently sent me a detailed written breakdown and again told me to take my time. I was also told that my scan remains usable for three months if I decide to proceed. Finance was confirmed as available for up to 36 months at 0% interest. My £25 consultation deposit forms part of the £2,295 treatment price, leaving £2,270, quoted at approximately £63.05 per month over 36 months. I was told the finance can be overpaid or repaid early without a fee. One useful point for prospective patients: the consent documentation makes clear that this is predominantly a teledentistry/remote-monitoring model and that patients should continue routine dental care with their own general dentist. As I haven’t had a general dental check-up recently, this is something I need to address before treatment. The consent form also contains important conditions around refinements, monitoring through the app, retainers and cancellation. In particular, signing the consent form triggers the order of the custom aligners, after which the treatment becomes non-refundable. I’d recommend reading it carefully before signing, as you should with any orthodontic treatment. Overall, the in-person assessment increased my confidence compared with the virtual consultation. Lily, Connor and Samara were all friendly and helpful, and I particularly appreciated being assessed for the cheaper Moderate package when I’d arrived expecting and was prepared to pay for Comprehensive treatment. For clarity, I still haven’t started Invisalign, so I can’t comment on the treatment itself, ongoing support or final result. My four-star rating relates specifically to my experience so far: the Leeds clinical assessment, scan, examination, treatment proposal and follow-up. As disclosed in my first review, I originally received a message offering entry into a draw for free Invisalign treatment in return for leaving a Trustpilot review naming my Treatment Coordinator. I think that context is important for readers, although everything described above is my factual account of my own experience.
Agata Mirai Turska
A car rental in Bulgaria that cost me over €500 more than I booked, and what I learned from trying to resolve it In September I rented a car at Burgas Airport through Stressfreecarrental.com, with the vehicle supplied by Flex to Go. I booked and prepaid an automatic car with meet & greet at the airport. Here is what happened, in my experience: 🔹 Nobody was waiting at arrivals. The number on my voucher connected me to the Sofia office, not Burgas, and I waited about 20 minutes for someone to collect me. 🔹 I was first handed a manual car instead of the automatic I had booked. Only after I called the branch manager was it swapped for an old, unclean Toyota Yaris Hybrid. The employee himself apologised that it hadn't been prepared for rental. 🔹 The voucher said debit or credit cards are accepted. At the desk, I was told my debit card could only be used if I bought the €200 "Stress-Free Package". My manager, a Bulgarian speaker, phoned the branch and received the same answer from the employee. Without the package, I would have had no car. That adds up to over €500 more than I had booked, including the deposit. I then went through formal complaints, a personal review, and an email to the CEO and board. Flex to Go's position is that the package was not mandatory and that card authorisation "failed" at the desk. In my case no payment attempt was made with my card until the package was bought. Stressfreecarrental.com told me they had pushed Flex to Go as far as they could. The €100 deposit, which Flex to Go confirmed in writing would be refunded by 23 September, is still not back. I'm sharing this as a warning to other travellers: ✅ Screenshot your voucher and its payment terms before you travel ✅ Photograph the car and the fuel gauge at handover ✅ Note names and times when a desk tells you something that contradicts your booking ✅ If a charge is presented as "mandatory", ask for it in writing before you pay I'm now taking this to the European Consumer Centre and my bank. #consumerrights #carrental #Bulgaria #travel #customerservice #transparency
heroes haulage
I am making a formal complaint regarding the unacceptable handling of our return journey from Kigali to London. I travelled with my two cousins. Our original flight on Friday 2 October was cancelled without any adequate explanation. The replacement flight on Saturday 3 October was boarded, but after approximately three hours we were removed from the aircraft due to an alleged “technical fault”. We were never told what the fault was or why it could not be resolved, and the flight was cancelled. Throughout the disruption, no food, snacks, water or drinks were provided, despite hours of waiting. We were also not given the regular updates required under RwandAir’s own passenger-service policy. We were informed of the cancellation at approximately 01:50, reached the hotel around 03:00, were woken at 06:00, and were rushed out shortly after breakfast, leaving virtually no meaningful rest. My cousins had work and university commitments the following morning. The replacement flight on Sunday 4 October was then delayed by approximately another two hours. I am also formally complaining about the extremely poor attitude of the supervising staff member, failure to follow procedures, and non-functioning aircraft screens. I am seeking all compensation legally SAVE YOURSELF THE TIME AND STRESS, its cheap for a reason, if you’re reading this, DO NOT BOOK WITH THIS AIRLINE IF YOU WISH TO DEPART OR ARRIVE ON TIME, poor customer service, stinky attitude across all members even in the airport itself, i cant write any further im lost for words, just dont bother, never using or recommending
Nico Chiong - Marketing Manage
I am the Marketing Manager of Manila Recruitment, a recruitment and headhunting agency in the Philippines. I can clearly remember the time when the search landscape was changing due to AI. Stats were tanking and nobody knew exactly what to do. Fortunately, me and my team was able to come up with projects that allowed us to win back and even excel as user behavior rapidly changed. But as much as our solutions worked for us, we have little idea as to how exactly we are positioned by LLMs and other AI powered searches. Things were working for us in terms of traffic and conversions but we do not have visibility as to what is giving us the performance we like and how we can improve. NextChannel Studio was able to map this out for us across 5 LLMs and various expressions of queries that we want to capture. The GEO audit is able to programmatically test different queries that are related to our business and gave us insight on gaps within our content and LLM presence. The biggest value the audit was able to give us was the competitor analysis. Sure we can always look at our own stats internally, but checking on different competitors would take a lot of time to do internally, something NextChannel Studio was able to do in a few days alongside the audit of our own channels. Am happy to have a third party's opinion on our GEO presence, where we are aligned with the market, where we are missing out, and why. Very useful and insightful: we know what to improve next.
Philip
After 4 years satisfactory use my Grohe Euphoria shower stopped starting unless the temperature control was turned fully to cold water only. Having received conflicting advice about the issue from two local plumber I rang Grohe UK to ask their opinion & spoke with Mbarak Said, one of their Technical Advisers. He was very helpful & initially talked me through a few actions which unfortunately didn't resolve the problem. Mbarak then said he would arrange for a technician to visit which subsequently took place on 2 October 2026 when an issue with the thermostatic valve was identified & dealt with so my shower is now working normally once more. A very satisfactory outcome & the Grohe customer service privided by Mbarak is greatly appreciated.
deepthi balachandran
We’ve had such a lovely experience with Itsmybot. My son started his coding journey here with the basics, and it has been wonderful to see how much he has grown and developed his interest over time. What we especially love is that he has continued learning with them instead of stopping after one course. He started with basic coding, then moved on to robotics, and he is now learning Roblox. Each new step has kept him excited and curious to learn more. As a parent, it’s really rewarding to see your child genuinely enjoy learning something new and feel proud of what he can create. I would happily recommend Itsmybot to other parents looking for a fun and engaging way for their children to learn coding and technology.
Erin Baxter
I ordered a dress from PLT for £11. Then i see that £21 had been taken from my account. PLT had added a £9.99 royalty charge without me knowing. I am still unsure if this will be taken from my account every year. I did not add this at checkout. I do not buy from plt enough to even want this royalty feature. There is no way of cancelling orders because they apparently are processed super quick. There is no way of contacting them for customer service. I am so dissappointed in this brand, i have had an issue with them already in the past, so I should have known better to not order from them. Scams you for your money.
KJ
Poor customer service support continues Put my complaint into both here and resolver 3 weeks ago as of tomorrow ( after almost a year of no resolution with the customer service team via email & all the emails to prove it). Still no resolution. Had a scripted response to the email i'd sent at the same time as the previous review offering a lousy "£20 off next order" Which i responded was ridiculous after a £47.99 original purchase price which was totally undrinkable and now approaching 12 months wait from the complaint date. Make it make sense. Honestly give this company a wide birth. Scam artists.
Sandra Flack
I live in a rural area, signed up with Exascale on promise that they were installing super fast broadband, did half the village and then stopped, so my half of village just got left without promised super fast broadband, no communication at all from company just stopped packed up and left. I have heard it’s a funding issue but at least it would have been decent to notify of situation with customers that did sign up with Exascale. Now yesterday and today no internet, own research shows a problem with Vodafone link but no suggestion when reconnection might be, again pretty poor communication.
Pip Slevison
Warning ! Do not deal with this company. Order socks for $8.49AU then discovered $29.95 debited from my account by OZERTY. It seems when you place your order you have somehow opted into their crazy Flexpay scheme!!! Deceitful, dishonest, unethical, immoral. Will then let you know if you give them a 5 star review you will get $10 of your next order. Why would you even want a "nest order" with a company who treats you like this. Check your bank statements please as soon as possible.
Diksha Natekar
Worst experience ever. Very disappointing and unprofessional service. The team failed to deliver the LFT report within the committed timeline, and there was even a discrepancy in the sample collection date mentioned in the report. Despite repeated follow-ups and requesting a refund, the report was provided only after it was no longer useful. I expected better care and responsibility from Vetic. I would not recommend their service based on this experience.
Moses Wanpis
BE FORWARD used car sale service quiet accurate. I Moses Wanpis is a purchaser here in PNG,I experience it's service of delivering my vehicle on timing. JEVICS inspection report are issued on time as expected. Booking and shipping arrangements are also done very fast. It's online arrangements are all in order and Beforward also sell and distribute quality vehicles. There my Experience with Beforward is with it's best.
Ludo C
One star is too much; I would give zero if I could. They posted a job vacancy for my company on their website without my permission. I never asked them to do this. Out of curiosity, I tried applying to my own job posting to see what would happen. To apply, you have to subscribe to their mailing list, which I consider a shady practice, and agree to their terms and conditions, which I don't trust at all.
S Fihen
Disappointed about company policy. Discrimination towards pregnant woman. No clothes in the store, only online. You know how difficult to fit into those clothes? I had to order over 1000e worth in clothes to find one single jeans that fits. Still, I am oblied to pay for every return sending, although I have no possibilities to try in the shop. I feel discriminated by this company and many others!
Matt Sanders
We used London Best Van Removals for our recent house move and can't recommend them highly enough. Communication was excellent from start to finish, and Eddie and Richard were fantastic on the day. We had a lot to move, but they made it look effortless, and they did it all with great humour and a smile. They took much of the stress out of the move. Highly recommended!
Izmael Kneafcy
