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Recent reviews

Marie Vincent

Marie Vincent

Rated 1 out of 5 stars

I ordered a set of Elite Dark case, magnetic battery and magnetic ring holder for my phone (Google Pixel 10) and paid in full. One day after the order has been placed, the payment received and every all details confirmed, I received an email stating that due to a stock mistake, the case was not available, and it was cancelled from my order without consultation with me before hand. I received the option to keep the order of the magnetic battery only and get a refund for the phone case and ring, or the receive a full refund for the entire order. I tried to suggest, as disappointing as it can be, to switch to another case and keep a full set for the same price, but I later discovered on the website that Dark Elite case was no longer available for purchase for Google Pixel 10 - regardless of the design or the country of order. It looked more like they were not produced and removed after the company réaliser they put an inexistant item for sale. Now, they have shipped the remaining items from my order without waiting for my reply, asking me to refuse the delivery to get refunded, if I wish. They have since kept silent to my further emails, where I stated that I did not want to receive any parcel and would like more information on what truly happened - as well as compensation for the inconvenience. I keep receiving commercial emails from them instead, but no follow-up to my situation where the client is clearly not taken into account. I will keep trying to get things right with the company, to sort out my situation, but I did not expect to have to spend so much time on emails and complaints for a single order, especially given the price of the product and the so called "quality" of the brand. I would not recommend anyone to purchase with them now and in the future.