1001hobbies Reviews 

Very disappointing experience.

I ordered 2 items that were clearly shown as in stock/available at the time of purchase. After waiting around a month without receiving the full order, I was then informed that 1 item would not be available until approximately November 2026.

When I asked to cancel the unshipped item and receive a refund, instead of simply processing the refund, I was offered either an exchange or store credit with an extra 10%.

I find this especially frustrating because I would not have placed the order in the first place if the item had been shown as unavailable or as a preorder.

Customers should be able to rely on the stock information shown on a store's website. Based on my experience, I wouldn't order here again.

I ordered a Chainsawman figure from this website since it was sold out everywhere. The mixed reviews scare me at first 😅 But my package came on time in excellent condition. Highly recommend !!!

Amazing delivery and service I loved the gunpla and I am super excited to build it highly recommended

Right now II'm done with requests for reviews! Ordered, delivered, paid, so what? Am I Thomas Mann to write novels? I gave five stars, that's all people need to know...

Everything arrived fast and was packed securely.

very special and hard to get articels are available with them.

Great service.

This company is a SCAM!!
Avoid it!
they look like a normal shop, but they use several "dark patterns" to secure your cash before they even have the product:
• The "Phantom Stock" Trick: They list thousands of items as "In Stock" (usually with a 1-2 week delivery estimate) that they do not actually possess. They are essentially a high-delay drop-shipper. By the time you realize the item isn't coming, they've had your money for weeks.
• The "Rolling Deadline" Loophole: When a delivery date passes, they automatically send a template email pushing it back by another month. They do this repeatedly to keep you in their system past the window where many banks allow easy chargebacks.
• The Predatory 25% Cancellation Fee: This is their most "scam-like" tactic. They claim in their terms that if you cancel a pre-order, they keep 25%. However, under EU law, this is often considered an "unfair contract term" if they haven't shipped the item or if they've missed the promised delivery date.
• The Geographical "Mask": By using dozens of local domains (.nl, .it, .co.uk, .be), they trick customers into thinking they are buying from a local shop with local return laws, when everything is actually funneled through their French entity.

Probably worst customer service I’ve ever came across with in my entire life.
You can easily see the answers to every single mail are Ai system answers although the mails took a place over 5 weeks now. They refuse to refund me on an online order I made(10 minutes after the order been made) although the European law is very clear in such situations, please be careful and don’t even think to buy from them!!

Have buyed here often, good prizes and offerings, quick delivery, the site is easy to use and they have a lot of stuff. Will come again ;-)

DO NOT USE THIS SITE
Prepaid for Ghosts of Saltmarsh DND book.
Asked for a refund - they answered saying that the book will be out soon. I'm looking at legal action now.

Robbed me for 300 euros, never responded to my complaints, never sent me the order I have payed for. tracking number says it is DHL but DHL does not recognize the tracking code.

i preordered a item only to wait 4 weeks fo a respond when it not shipped only to be informed it was out of stock and will not restocked ...i PRE-ORDERED IT!

Fast delivery
Perfect package
Perfect condition
This is how it’s done

Thank you

I ordered a car model kit which is not worth the money I paid for it via PayPal. I would like to return the kit and get my money back. I asked 1001hobbies to send me a return label and I am waiting for their answer.

The wide selection of models and the availability
were great for me.
It´s great that there are such providers in Europe

Huge delays. I wait since the beginning of May for one order. It was suggested to arrive until end of May. Then delayed tonend of June. Now to end of July. I wrote two Times. All excuses, No real answers. I ordered a second time. Suggested to arrive within 3 Days. Also Not beeing sended.

Awesome! We received our copy of ascension faster than we could pay 😅
We‘ll be returning customers for sure!

Good seller, delivery lasted a bit longer than expected, but item in best condition and well packed. Thank you!

Warning! SCAM! Never get my Order because "it was not longer in Stock" and dont get any Refund after Contact the Support.