12Go Reviews 

I’m so satisfied with 12Go team in Chiang Mai. Booked my bus tickets to Bangkok through the website easy and good price, but I had troubles with flights reservations and I was forced to change my tickets. Agent responded within minutes and were able to resolved my problem straight away, in a very professional and gentle manner. Thank you again for understanding and being able to help us out

So much disappointed With 12 Go app.I paid for super VIP bus 16/02/2026 from Chiang mai to Bangkok. Sritawong bus company gave me express ticket . I lose my money. 12Go app is not responsibilities. So much disappointed ☹️ I paid per person for over 900 baht. But the tickets on show 603baht ticket and express class. I booked for 5 people. I lost a lot.

I had a van booking from Chiang Rai to Chiang Mai and was entitled to either a full refund of 35€ or a partial refund of 12/13€.

On their app, both refund buttons are placed right next to each other. I misclicked and selected the partial refund by mistake, even though I was eligible for the full one. No confirmation was asked and like this I lost money.

When I contacted customer support (straight away may i add), they simply said nothing could be done because I had already received part of the refund.

Result: I lost 22€ even though I was clearly entitled to it.
Money I planned on using to book another trip on their app.

This feels like a dark pattern in UX design: an interface that makes it easy to lose money and impossible to fix an honest mistake. No flexibility, no goodwill, no solution offered. Not even a voucher.

At this point, it’s hard to see what differentiates this from deceptive practices. Be extremely careful with their refund system.

Safe and easy ride to Chiang Mai with plenty breaks

Travelled by green bus from Chiang mai to Chiang rai,
Well organised, really spacious and comfortable bus.

I had an issue with my ticket for transfer from Chiang Rai to Chiang Mai, strangely the same issue on my ticket from C Mai to C Rai, I was told the ticket was closed??
However thanks to Karan at 12Go she looked into the problem and everything was sorted out.
I am hoping my pick with the mini bus and the 12Go ticket goes smoothly. Thanks again to Karan at 12Go for helping me out .
JG .

⚠️ FRAUD DOCUMENTED WITH VIDEO EVIDENCE - Booking ABG83428

Paid 3,133 THB for private transfer Chiang Rai → Chiang Mai. Service refused. Money kept. Video evidence ignored.

WHAT HAPPENED:
• Booked 4 days in advance, provided Thai phone number
• Contacted operator via LINE multiple times before trip - all messages READ, zero replies
• Contacted 12Go support via email - ignored
• Day of pickup: driver arrived but had NO PHONE NUMBER to contact me
• I have video of hotel receptionist confirming: “with your name, but no phone number”
• Driver REFUSED to take me while I stood in front of him with luggage
• Hotel manager witnessed and intervened
• Operator marked as “No Show” - I was physically present

12GO’S RESPONSE:
• Claimed “driver attempted to contact you multiple times” - video proves driver had no phone number
• Claimed I “declined boarding” - driver refused me, witnessed by hotel staff
• Claimed “bank chargeback filed” - I paid via PromptPay which has no chargeback mechanism. Fabricated excuse.
• Offered refund ONLY if I delete this review - textbook extortion
• Accused me of posting “train ticket” reviews I never wrote - confused me with another victim
• Submitted fake “call log” screenshot as evidence - not from any real phone interface
OPERATOR “TORCH”:
• Listed as 5.0 stars on 12Go platform
• Answered phone screaming that “no one can call him”
• Admitted in WhatsApp his rules are “mine” - not 12Go policy
• Sent “No Show” photo timestamped 10:56 - 34 minutes BEFORE my 11:30 pickup

TIMELINE OF FRAUD:
1. Take prepayment
2. Withhold customer phone number from driver
3. Driver arrives, cannot contact customer
4. Mark “No Show” before pickup time
5. Refuse refund citing “operator policy”
6. Submit fabricated evidence if customer fights back

DOCUMENTED:
✓ Video evidence
✓ WhatsApp admissions
✓ Timestamped photos proving pre-staged “No Show”
✓ 12+ call attempts to operator
✓ Email thread showing extortion attempt

FILED WITH:
• Singapore Tourism Board
• Thai Consumer Protection Board
• Thai Tourism Authority
• Thai Department of Land Transport
• ASEAN Consumer Protection

This operator has 5.0 stars. I have video proving fraud. Draw your own conclusions about 12Go’s rating system.

Company needs aprx 40 hours to cancel a confirmed booking due to fully booked Nightbus from Chiang Mai to Bangkok.For our planing this was horrible because we booked already the bus from Bangkok to the South.
Can not recommand the Company.

We are 5 people who took the bus to Bangkok from Chiang Mai on January 4, our bus was originally supposed to leave at 7:30 p.m., it finally left at 8:30 p.m., so more than 1 hour of delay already. Then the bus was originally supposed to arrive in Bangkok at 5:45 a.m. but we arrived in Bangkok at 9:15 a.m. it's almost 4 hours late! The fact is that we had a plane scheduled for 9:20 a.m. to go to Ko Samui that we finally missed because of the delay of the bus. What cost us to buy new plane tickets for €774.55 in addition to those we had already bought for €1000 at the beginning. We ask you for compensation for the damage suffered please but nobody answer!

Had no idea how to get to Mai Chau from Hanoi, The lodging never responded on how to get to their stay. Vague answers from websites sharing that there are shuttles and minibuses that can take me there, which still weren’t helpful. A Vietnamese friend mentioned 12GO. I quickly found their website and proceeded to navigate it finding out routes and times. I was impressed how easily it was to input my information and pay on line. Forms were emailed to be printed out and saved. Emails were sent assuring me of my upcoming trip. I had expected to meet at the designated spot on the form, but instead, I get a text message from the first driver asking which hotel to be picked up. A time is stated, requests to be outside hotel, he arrives promptly and helps with baggage. A few days before the return, the 2nd driver notified me that he would be an hour early. I had accidentally given the wrong hotel name confusing him. My host got it cleared. Kudos for the driver’s patience and for his candid demeanor about my giving him the wrong hotel name. I appreciate him keeping in touch each time to see where exactly I was, and confirming the time and vehicle license tab. I am extremely pleased with both drivers, they were excellent and efficient. 12GO is a company to work with to get to your destination without any complications. They keep in touch often, giving comfort that you are in good hands.

The experience traveling from Bangkok to Chiang Mai with son at tours was excellent . Easy to find when you get to the station and everyone is very eager to help. The bus was really clean and comfortable , and the personnel was very nice and they even handed out snacks and water during the ride. Totally recommended

Staff very friendly and the tryp was safe and fast. We just thought the delay on the return flight from Chiang Mai to BGK was disappointing, and Chiang Mai airport was cramped and uncomfortable. But the flight itself was excellent.

Having a nightmare experience with booking flights with 12Go. Booked flights from Bangkok to Chiang Mai and although it said "instant confirmation" we didn´t get a ticket after 5 days. I reached out to the support several times (via online form and mail) but the only thing I got was useless "tips" like checking spam.
I was so looking forward to that trip and this whole thing ruined my last days and just stressed me out.

After posting this review I received a mail that I will get a full refund (the reason behind it was a "technical error"), so at least I hopefully get my money back. Will update, if the refund actually arrived.

Arrived 40 mins early, despite booking ticket online, was made to stand in a queue to "check in".
Bus supposed to depart at 19:30.
Was still in queue at 19:30 along with many other people.
The 1 person checking people in stopped and walked away from the queue.
Chaos ensued.
People running around trying to get on any bus they could.

Eventually an attendant picked me and 3 other people at random, put us in a taxi

We had no idea where we were going.
Brought us to a random petrol station outside of Chiang Mai and we boarded a bus there.

I had paid for a VIP bus but this wasn't one.
Luckily enough, the woman did give me back half the cost.

Bus dropped us off at a completely different location than the intended.

Had a bus from Chiang Mai to Bangkok on Nov 6 which was supposed to leave CM at 16:30. Getting to the bus station, we learn that 12Go has made a mistake in their booking and that the bus will not arrive until 20:00.
Was told by an employee at the location that a full compensation would be issued - only thing I'd have to do was contact 12Go via email. Upon doing so, I was told that I was not entitled to compensation.

Have had previous good trips with 12Go but this showed some very bad organizational issues. For one, don't promise customers compensation and then make them feel like they are the issue when they attempt to claim it.

Transport from Chiang Rai, Thailand to Luang Namtha, Laos happened as described. Even though the border crossing is a bit complicated (not the fault of 12go.asia), it was a great experience. Pick-up and arrival was somewhat late, hence 4 and not 5 stars.

They made getting our night train ticket from Chiang Mai to Bangkok really easy, from booking to collecting with good communication.

Very prompt and active service offering the best support to customers, providing efficient and fast info for needs of travelling through thailand. Big up to 12go team and especially Pooh, khem and Psy for helping out diligently on booking train from chiang mai to bangkok.

We booked a first class ticket from Chiang Mai to Bangkok and had a private 4- persons compartiment, which was really comfortable. Spacious, less noisy than in the second class, friendly staff to assist with making up the beds. Very nice way of traveling. The train left and arrived right in time. We had dinner in the train which was a unique experience as well, great and cheap food with the best views!

We booked a van from Chiang Mai to Pai through 12Go Asia, but on the day of departure, the van never showed up — likely due to heavy rain. We waited at the pickup point.

We contacted 12Go Asia multiple times by email to request a refund, but never received any helpful response or compensation.

Very disappointing. We understand weather can cause delays, but the lack of communication and customer support is not good.