12Go Reviews 

I took a train from Lopburi to Chiang Mai on the 30 of June. The journey lasted around 9 hours, I caught the train around 10.30 and I arrived in Chiang Mai around 19.30. Everything went smooth and even better than I had expected. The police officers at the Lopburi's station helped me since the train was late and I was concerned. On the train they served one meal (lunch, rice and chicken) and a snack (a bun), the seat was comfortable and the train had a bathroom. I booked my ticket through the site and fetched it in their office in Bangkok since they offer this service for free (the office in Bangkok is located in front of the Hua Lamphong Station). I was a solo traveler, girl, 23yo but I felt safe and everything during all the trip. I'd recommend the whole experience and I am happy with 12go.asia service.

Used 12Go Asia to help navigate my way round Bangkok and Chiang Mai.
Confirmation is instant along with clear instructions as to where to pick tickets up if needed. My ferry tickets and internal flights were e-tickets but I had to pick up my overnight train ticket to Chaing Mai from the office. So easy to find directly opposite the station. Plus the staff were friendly and offered us seats/really cold bottled water which was perfect.

The ferry from Phi Phi to Ao Nang looked like an expensive private boat and was very new and modern looking. Again all staff could not do enough to help people.

Everything went exactly to plan and I will definitely use in the future.

12GO helped us to secure connecting first class berths on train no 8 from Bangkok to Chiang Mai two month in advance of travel. Seamless experience and good customer service

Great experience. Used on Chiang Mai - overnight service - very efficient. used Bosstel pick up service. Everything worked like clockwork. Much easier than navigating sub standard Thai State Railway system. Would use again in the future.

I've booked with them to go Bangkok-Chiang Mai by train and Bangkok-Koh Tao by train, bus, ferry. Both times were easy and seamless. Connections to Koh Phangan were excellent.

We booked the bus from Bangkok to Chiang Mai whilst still in India. The booking process was clear and easy to use, received confirmation straight away. And the actual bus service itself was surprisingly good - they provided blankets, bottle of water and lunch. Our only recommendation would be that the A/C could be better and the TV volume turned down. But overall highly recommend this service!

I booked overnight train tickets with 12go Asia from Bangkok to Chiang Mai. I booked and requested two over night sleepers with a connecting door as we were a family of 4 travelling together. 12go Asia responded quickly and booked me exactly what I asked for. We had a great trip! Picking up the tickets at their office on the day of our train trip was super easy and quick! I would use them again.

Great service and comfortable journey. Everything went as planned (prebooked tickets on overnight sleeper Bangkok to Chiang Mai)

I booked Bangkok to Chiang Mai rail tickets while in the UK, and was able to collect and use them exactly as advertised on my arrival in Thailand. The Staff in the office were very helpful and friendly, and the cafe across the entrance hall serves excellent food!

Green Bus - Chiang Mai to Chiang Rai.
Pretty good, just a little rough around the edges - I noticed some people's reclining seats were broken, my plastic AC vent above me was damaged, guys really sling out your bags at the other end. But no complaints :-) friendly staff, comfy seats, nice journey, good value for money. Would definitely use them again!

We used the site to buy a ticket from Bangkok to Chiang Mai.This saved us at trip to the bus terminal as we were able to do it from the hotel. We got the ticket by mail and presented it at the counter in the bus terminal.

Our VIP Bus to Chiang Mai was easy to find, left on time. We got snacks and something to drink as well as a wifi password. Slept well and arrived safely in Chiang Mai. We were an hour early though. Didn't really mind. The aircon was on full blast and the blanket from the bus was not enough to keep us warm. So make sure to dress warmly. We bundled up :)

A very professional and proficient service. I booked two train trips in Thailand - one from Ayutthaya to Chiang Mai and the other from Chiang Mai to Bangkok. I booked the trips a month or so in advance of the tickets becoming available and 12Go Asia bought the tickets on the day they became available and confirmed this immediately. They were also able to secure a single person 1st Class cabin for both trips.

I was supposed to pick up the tickets for the Chiang Mai to Bangkok leg from Chiang Mai however I was able to pick these up from their Bangkok office along with the Ayutthaya to Chiang Mai leg and was refunded the 100 baht fee that would have needed to be paid when picking the ticket up in Chiang Mai.

Their Support Team was very quick to answer any questions and I wouldn't hesitate to book tickets via 12Go Asia for any other travel tickets in South East Asia.

I have to take a minute to say a special thank you to Alex at 12go Asia. You saved my whole trip on can't believe how far out of your way you went just to make sure my travel wasn't ruined ( by my own mistake ) really and truely thank you. I'm now in Chiang Mia thanks to you and your efforts.

We traveled to Chiang Mai on Train No. 9 and had a great trip! The train was very clean and the staff was very nice. We did research prior to the trip and read that Train no. 9 is a newer one and it definitely appeared to be. I would recommend booking a lower berth if possible. All in all it was a really neat experience and one that I'd definitely do again. I was very impressed with 12goAsia's customer service as well. Very friendly and thorough.

We booked our night train from Bangkok to Chiang Mai via 12GoAsia which was really straight forward, we collected our tickets an hour before departure as advised. Foolishly we left one of our travel bags behind at their office and only realised once we were on the train. Amazingly they took the initiative to hang out wet beach towels and swimming gear out to dry , they packaged up our GoPro camera and once we got in touch they put the whole package on the next overnight train for their agent on Chiang Mai to collect . We were so impressed and wouldn't hesitate to recommend them to anyone needing a travel agent in Thailand.

We had a nice journey. There was no problem encountered from the online booking to getting our ticket from the 12Go Asia office near The Hua Lamphong Train station up to boarding into the train, the trip and reaching Chiang Mai. Marvelous service. Keep up.

We wanted to book train tickets from Bangkok to Chiang Mai but on the railway website those were already sold out. So we looked for alternatives and found 12go asia and to our surprise train tickets were still available here. We were quite sceptical how this could happen but we decided to give it a try and we were really lucky - we got the confirmation that they bought our train tickets.
Finding the office at the train station in Bangkok wasn't too easy but they send you a description how to get there and then it's doable. Ticket pick-up was easy, we even got money back which we had already forgotten about. So all in all: they are a bit more expensive than booking directly but it's worth it. Totally reliable and friendly.

With regards to the below I have now had a response from 12 goasia and have been compensated and apologised to for the delay. I appreciate their honesty re the delay and thank them for responding so quickly to me today.
My doubts about the Customer service have now gone and apart from this delay they couldn't have been more helpful to me.
Much appreciated

I went to Thailand in November and booked a train ticket with 12 go Asia to take me from Chiang Mai to Ayuthaya. I arrived on my train to find a young man in my seat. Turned out 12 goasia had booked me a ticket for December NOT November. There were no seats available on the train I had booked and the next train was the night train which went to Bangkok not ayuthaya. I had planned this in advance and didn't know what to do. How was I to got to Ayuthaya? I couldn't. I went back to the ticket office and the woman tried to help me but the only option I had was to cancel Ayuthaya (losing 2 days hotel which was not refunded ) a flight and two more hotel rooms in Bangkok. This added approx £150 which I had not budgeted for. I got a refund and then after emailing the company, they asked for the booking flight and hotel info. They lead me to believe they we're going to compensate me for THEIR mistake. After then saying they won't and then changing their minds again, I was asked to go to their shop and pick up the money. I'm back in the uk so gave them my PayPal details. I have chased a few times and they are now ignoring me !
Be careful using this company. Booking me on a train a month after I booked it for ruined part of my trip and cost me a lot of money. Maybe worth looking at other options.

We did the reservation in France on the web site of 12 Go Asia for 2 first sleepers in the train from Chiang Mai to Bangkok.
Organisation was perfect and the train corresponded to what we were looking for and what we had bought.
Very easy to do it. We recommend this Company.