17hats Reviews 

17 Hats is the WORST CRM system. Once your subscription ends, you lose access to your data, including contracts, client information, and invoices. This was very disappointing to discover, especially after investing years of work into the platform. If you're considering this service, I strongly recommend reviewing their data retention and export policies carefully before committing.

I have used 17Hats for about ten years. When I first started using it, the website was pretty rough and the features were pretty limited. It has definitely gotten better, but there are still some parts of the website that likely haven't been updated in many, many years. The most frustrating of these is their editor for contracts and questionnaires. We create around 100 contracts per year. We also often update our questionnaires a few times per year. This should be a simple process, but because of 17Hats' editor is ancient, the process is far from simple. There are constant issues where I will tell it to select one sentence, but it will think I am trying to select a different one. The only solution to fix it is to close and reopen it. The undo feature barely works. I will try to go back 1-2 commands, and instead it will remove the previous 10. It often formats text in very awkward ways. Also, when I try to edit a questionnaire, the window is barely large enough to see more than 4 lines of text and there is no way to expand it. I have contacted their support over and over asking them to fix these issues, and they often will say "well, there's nothing we can really do" or "I heard the developers were working on it". It's been years since I started reporting these issues, and as far as I can tell nothing has been updated.

17Hats has many other weird, quirky features that make little sense to me, but when I contact their support they just tell me they get 2700 feature requests per year so they probably won't be able to address the issue. I have only seen minor changes made over the past five years, and none of them have addressed the issues I've brought up with them.

I am basically locked in because all of our data is stored in their system, and it would not be worth it to try to save everything. I basically just gave up on hoping that the editor will be fixed because it's clear they just don't care.

This CRM solved so many issues for our Photography and video business. from creating workflows to to our clients journey, organizing finances, keeping our tasks organized, online scheduling appointments and shoots and making it all accessible from our phone or any device has made our processes of sales, booking and fulfillment so much easier. My clients and I love it in every way

17hats allows me to have all my business administrative tasks and all records and documents related to each client in one place. The best part is that most of the tasks are automated, eliminating the need to hire an assistant for those tasks.

The same way as you would train your assistant for the job you would spend some time to set up your systems the way you want them to work for you. There are many resources available to learn how to do it, including the live trainings where you can workshop your setup with a very knowledgeable team member, and the new Marketplace makes it even easier - you can download the set up you want and save time on setting things up yourself.

Integration with my calendars and Zoom makes setting up meetings a breath - I don't have to double check for time conflicts or go back and forth with the Zoom links. It all happens automatically.

Running my business from 17hats daily frees my time to have life and run my business, I don't have to choose one over the other.

The customer support is spectacular. All my questions answered and issues resolved in a timely manner and in a supportive and respectful way.

I love that I can run my business in one central location. I can easily manage all my clients, projects, and calendars. Creating and sending quotes, contracts, and invoices is a breeze. One of the best features is workflows. This allows me to automate my processes and enhance my client experience. I also love using the 17hats app on my phone. I can easily check on a client or send a document on the go in minutes. I also love that I can connect my bank accounts and do all my bookkeeping within 17hats. The reports they have are so helpful! At the end of the year, I can simply download my reports and give them to my CPA. 17hats makes running business a breeze!

I am a total nerd when it comes to 17hats. I love all the things it can do and all the ways it makes my life so much easier. I rave about it and encourage other business owners to use it any chance I get. I use it daily and it is the foundation upon which I have built two successful businesses. I have tried other CRM softwares and 17hats is definitely my favorite. I love the interface and how easy it is to use. They also have an incredible support team that I have utilized many times over the years. I cannot imagine using another software. I will be a 17hats user for life.

I've been using 17hats since 2018! Couldn't do without it, honestly. All the clients are in one place, with invoices and automatic reminders so I don't have to chase payments. Questionnaires, quotes and contracts are a daily process. Workflows make my life easier in so many ways and online scheduling is so convenient. It's a must-have tool for every small business!

17hats is a must have for solopreneurs!! It makes organizing contacts easy, replaced my former scheduler (Calendly), automates invoices and emails and SO MUCH MORE! Definitely recommend for anyone managing their own business.

17Hats has completely streamlined my workflow! From client management to contracts and invoicing, it’s truly a game-changer for my business. The automation features save me so much time, and the platform is easy to navigate. I love how everything I need is in one place, making it easier to stay organized and professional. Highly recommend for any small business owner looking to level up their efficiency!

I have been using 17hats since 2015 and it has completely transformed my business. 17hats allows me to effectively and efficiently run my business from anywhere. I love that I can collect leads through my website, automatically start workflows, send client emails, and contracts, invoices, get paid, and more. The bookkeeping feature is also super helpful. Since the beginning 17hats has listened to their user's feedback and is constantly updating and improving the platform to provide the best user experience and really simply and automate all things business. I highly recommend 17hats for anyone starting a business or looking to improve and automate their systems.

I've been using 17hats since 2015, and it’s been a game-changer for my photography business. It streamlined all my admin tasks into one easy workflow, saving me time and reducing stress.

Before 17hats, I was buried in paperwork and manual processes. Now, with automated contracts, payment reminders, and organized client management, I can focus more on my creative work. The platform’s support during the COVID-19 pandemic also showed their commitment to users.

17hats is user-friendly and indispensable. I highly recommend it for anyone looking to simplify their business operations.

17Hats is my own personal virtual assistant. I use workflows to automate sending contracts, invoices, and emails. Its made entrepreneurship a whole lot easier.

When I first signed up for 17hats in 2018, it simplified my business systems from 5 to 1 single system, saving me so much time and money. I love how it has so many useful features and functionalities in a single platform that helps me run my business professionally and with high quality service. The multiple brands feature has also allowed me to run 3 different businesses out of a single system. I am in 17hats daily, and I couldn't be happier with this platform, as well as the team behind it. Thank you 17hats!

I've been using 17hats since 2019 and no other crm system is as amazing. I tried using Honeybook once and was super disappointed in the functions compared to 17hats. I need my crm to do all the things and to do them well! What I love about 17hats is that aside from it working really well and saving me countless hours, the company actually cares about the business owners who use their software. They are constantly coming out with updates and working to improve and also help the community. Can't say enough good things about them!

Been rocking with 17hats since 2015 and, let me tell you, it’s the real deal for keeping my business smooth and sorted. The invoicing? A breeze. The support team? Superstars—they’ve got your back 24/7.

I’m so into 17hats that I'm an Ambassador, I teach their workshops, have co-written their certification curriculum, and even got to show off their stuff at Shutterfest 2022! Plus, my team sets up multiple 17hats accounts for clients yearly because it’s just that good and we fully recommend the platform to everyone.

If you’re running a small business and want to ditch the chaos, 17hats is your friend. It's all about making your life easier, and who doesn't want that?

10/10, would recommend—every. single. time.