21luckybet.com Reviews 41

It's a nice smooth platform. The games are fun. Fast withdrawals.

An utter scam of a company, offer said bet 20 get a £40 free bet, you dont.. I emailed asking where it was, they said they are part of a group and because I used an offer with a DIFFERENT company but same group I don't qualify, that's fraudulent advertising, it's not marked anywhere they are the same as other sites nor are they making it known that's the case either,if the same why do I need to reregister.. Disgusting company, looked on FB and saw someone who they did the same to.. And he was the only one who posted

Do not play on here. They won't pay you out. I played on their sports book and won and they claimed I was part of a group, then that I broke their T&C, and then after that I was using a VPN. Complete garbage.

Scam never received my bonus had to put 1 star if it was upto me they would be no star

Scammers, pure and simple. The 'welcome' offer of £50 sports free bets when you bet £20 just isn't real. I bet £20 and they added a £20 bonus for the casino?? Which when you come to play, is taken out of your real balance instead. Complete scammers, DO NOT use this website unless you fancy being scammed out of your money.

I joined lucky21 thinking it could be a good site to play and anyways I won off there no deposit bonus and I hit withdraw and well Ive been waiting for the winning to be paid in to my account and that was 2 days ago still waiting for the winnings now and when ever I msg them I get the same reply every single time they are not paying ppl out apparently there is a limit problam on there end and there working to fix it but that was 2 days ago honestly they should be shut down for lying to the customer and not paying out hundreds of ppl it's clearly not right how they continue to get away with not paying ppl

I deposited using Apple Pay, my transaction was £10, a few minutes later they decided to help themselves to another £20 from my Apple wallet, I hadn’t even begun to use my £10 deposit when I got a notification about the second transaction.

The customer service side is a joke and you have to go through 20 rabbit holes just to actually speak to a real person, and they’re about as useful as a chocolate fire guard.

There are dozens of better websites out there that you could use, avoid this one at all costs.

Honestly the worst betting site I have ever used. The live chat keeps on glitching on and off so it’s hard to contact them. When I first deposited it gave me a casino bonus instead of a sports bonus and when I did finally contact them they said I should still get the sports after I had bet. Well I did my bet loses and I still haven’t received the bonus. The support is almost impossible to reach.

Awful. Website glitched and couldn’t get in for weeks so my welcome free bets expired. Then took 3 months to verify my account! Finally get verified and tried to withdraw, just to be told I needed to start the verification process again. Still waiting. Customer service less than useless in trying to help. Kept just saying be patient.

I deposited £20 as instructed by their sign up bonus advert and should've received a £50 free sports bet. Instead I received a useless £20 casino bonus which had to be played through 50 times so was essentially impossible to make a profit from as (I later discovered after playing it for ages) even roulette doesn't count towards the total staked, only boring slot machine games where the odds are massively against the player. I got so fed up after 2 hours of playing games I didn't want to play that I cancelled the bonus rather than play it out further. My £20 initial bet won turning a small profit and instead of instantly depositing the money in your bank account like every other site they are holding onto it pending verification even though they have already accepted my passport as ID. Even if I see my money again the site is so badly designed and hard to use and the payments are so slow that I will never consider using them again. I wish I never placed that bet and left the money in my bank account rather than wasting hours of my time trying to see an hour's pay again.

Very quick and easy withdrawal
Very good

Very very slow withdrawals. No withdrawals get processed at weekends so if u withdraw Wednesday or Thursday u will be waiting will Monday or Tuesday. If this was improved the site would be ok if a little slow at times

Simply awful. Joined using the welcome offer code. Bet the required amount. No bonus awarded. No live chat available. Sent an e-mail over a week ago to customer service, with several chaser emails - no response whatsover. Plenty of options out there - give this one a miss 100%

Absolute joke of a company, I've no idea how they ever got a licence. Lie after lie after lie is all the done, customer service a complete joke, god help u if u have to deal with ben or simona. Bonus and promotions both a scam, neither as awarded or paid out, impossible to withdraw, also impossible to cah out, the layout of the site is terrible and I just wish I'd have read the reviews before going this scam. There is no worse company out there, its impossible, and I was only a member for 10day, its a SCAM

I am extremely disappointed with my experience at 21LuckyBet. After making some profits, they requested unusual documents for verification. I provided everything promptly, yet my verification remains pending with no updates.

Despite reaching out daily via live chat and email, I have been completely ignored by their customer support. This lack of communication is unacceptable, especially since my funds are being held without any justification.

Overall, I caution others against using 21LuckyBet until they improve their verification process and customer service.

Scam site.

Wish I had read the reviews. I deposited £70 around 3 hours ago. Placed a bet which returned £110. It was settled immediately. i then place another to return £300… the tennis match finished and the bet was a winner, however this bet hasn’t been settled for over three hours.

I’ve contacted live chat who say that it will take 72 hours to settle. Completely unacceptable. No phone number. Starting to think the whole thing is a scam.

Just avoid!! I’ll be contacting the gambling commission

UPDATE: I’m currently being ignored by live chat 6 hours after the bet should’ve settled. Really disappointed and wish I hadn’t signed up and deposited. AVOID!!! I’ll be submitting a case via resolver to the gambling commission - suggest anyone else having issues does the same

UPDATE 2: 18 hours now of waiting for my bet to be settled. The bet was on the Davis Cup final - the biggest tennis match of the weekend. the Live Chat agent has told me they need 72 hours to determine the outcome of the match.

I then emailed their complaints ‘team’. I received an automated reply saying they have 8 weeks to respond.

I’m going to continue to contact and press them until this is resolved

Update number 3:

24 hours in now and my bet has still to been settled. As mentioned it was a bet on the biggest tennis match of the day.

I was promised by live chat this morning that I would be resolved within 24 hours. His colleague now says that it will be at least 72 hours from when I submitted the complaint to him.

The worse case of fraud from a gambling commission approved site I’ve ever come across. I will be taking legal action.

For your own sake avoid any site associated to progress play!!

Like everybody saysa terrible site clearly just another preloaded to loose program operator ,,trust me i know what im talking about

Since signing up I have had various automatic deposits taken from my bank and put into my wallet on their site, which I can't withdraw.

Total scam site.

Your payment details are not safe.

Terrible experience with their bonuses. I received an email telling me that if I made a deposit of £100 and placed a bet on the Dortmund vs Real Madrid game I would receive a £50 free bet. I pressed the "deposit now" link that was in the email and made the £100 deposit. I have since been told that this deposit doesn't qualify as it was made in the "casino lobby" and not the "sports lobby". I'll remind you that I just pressed the link in their own email and made the deposit on the resulting landing page.

I've requested a withdrawal of my money but I will have to pay a 1% fee for the withdrawal. Absolute garbage

Quite clearly a scam operation. I entered an offer which required me to bet at odds of a minimum of 1.6 and at least a £100 bet. In return, I would receive a free £50 bet which would require 1x wagering. I did this and I was not awarded the bet. I contacted customer services and was informed that because my bet was at 1.8 odds I did not qualify. I said this was misleading and didn't follow the definition of 'minimum' odds. All I received back was a pasted message informing me on submitting a complaint. Evidently, this is a process well practiced by this business. I would avoid at all costs. I will be reporting this to the gambling commission if it is not resolved. I advise others who this company scams to do the same.