2theloo Reviews 

One toilet not clean, the other lacking toilet paper: paid 1,20 euro but did not get decent toilets for it. Got a voucher at entry that does not even mention its value. Rip off.

Brussels midi. Too expensive. Choice of partnerships ridiculous and not shown on voucher.

At the St. Lazare station I payed to be let in to the toilets in cash, and the barrier didn't let me in. Instead of trying to have a reasonable converstion with me, the staff started bellowing at me for trying to go 'without paying', and when i tried to show them the ticket they started telling me i picked it up off the ground. They then took the ticket and threw it onto the floor, and then proceeded to shout at me some more, before i then payed on my card, at which point the staff started laughing at me, and I even heard them make fun of me behind my back when i had walked into a stall, at which point they made rude comments about me. This happened on tuesday the 11th of august at around 5 15 pm. I am absolutely appalled by their behaviour and highly encourage you to avoid any of these awful establishments. As well as what was mentioned, the toilets were also incredibly dirty.

Another example of a shameless business that just puts a paywall between customers and facilities you used to get for free, without actually providing any service. Your 1€ fee gives you access to dirty toilets, unsanitary equipment, broken soap dispensers and “wipe your hand on your jeans” type hand driers. Unfortunately, at Rennes train station there’s no alternative. Absolutely disgusting. To train station managers and executives please DO NOT subcontract public toilets to this company, they do not fulfil their duty.

Appalling treatment of users of the facilities at the Gare St Lazare in Paris. In fairness, it centres on one employee who is is an arrogant SOB. You can recognise him: tall, miserable demeanour and demands you address him like he is a king or something. Typically there in the AM during the work week The other people are generally friendly and professional.

I sent a customer service email months ago about this person. The company has never responded.

The staff are consistently rude and unhelpful, had a fella in the Marseille one shout at me for not understanding him and tapping my card, but he’d gestured towards the reader? Then didn’t let me through/refund it/give me the voucher and just said “c’est votre faute”? Even elsewhere where they’re not outwardly mean, the staff are so unbothered - they’re on their phones, away from the lectern. Not tourist friendly and even the French people appear to despite them. Not a clue why they’re allowed to profit off people needing a wee - whilst providing literally no service or benefit, since as other reviews mentioned, the toilets are consistently exactly as unclean/lacking toilet paper as free public toilets always have been. Naturally toilets are always packed anyway because everyone needs to piss sometimes.
TL;DR Loathe this company & angry about the net €5 I’ve had to pay just to use the bloody toilet.

Well, I paid in a hope that I could use a cleanest toilet in a public place as says their Moto but wait, it was horrible. The toilet seat was filthy and toilet itself wasn't cleaned. I informed the staff to give it a clean and they didn't seem to bother at all. She just went to the toilet and flushed it and came back saying something in French which I couldn't understand at all. I went to the toilet and found in the same situation and decided to leave the toilet without using it. 2theloo are liars in my opinion. Time of visit 30th July around 12:30 noon Paris Gare du Nord.

A few years ago, these locations replaced public and free toilets. They costed 1€ but they used to be very clean + the 1€ entry fee included a 1€ voucher in nearby shops. Now all the locations I went to in recent years were absolutely filthy and the 1€ voucher seems not to exist. So basically we’re back to the same quality as the free public toilets back in the days, but now we have to pay for it.

2theloo has revolting consequences due to people shitting in the woods adjacent to the services. People do not necessarily have cash available or a valid payment card. 2theloo causes revoting piles of poop and toilet tissue.
This would never happen in the UK where the public conveniences are attended and free of charge.

Dirty toilets, poo on seat. Such small cubicles that your coat touches all the surfaces. Revolting.

Charging £1.50 and not even providing loo roll is an absolute joke! Lucky I carry tissue with me everywhere but you’d expect better service when you have to pay that much for a quick wee. It was packed in there, it should have been more evenly spaced out as we were all clambering over one another to get in or to each our hands