30secondproductions.com Reviews 

234
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First time using this company and I was very impressed! This without question is the best bang for your buck for building content that stands out. Looking forward to doing more videos in the future.... See more

Rated 4 out of 5 stars

We ordered a 30 second cartoon animated video to grab a lead's attention while explaining our unique partnership and offer. The process was efficient, quick, and all communication was prompt and clear... See more

Company replied

Rated 5 out of 5 stars

My team and I honestly can't believe how consistently good these videos are every month. It's possibly the best use of my marketing budget sine launching the company

Rated 5 out of 5 stars

As a marketer, the video turned out amazing and we've already put it into our marketing arsenal. We're running Facebook ads and getting a lead cost of around AU$5.50 for small business owners (Austral... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(234)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time customer

First time using this company and I was very impressed! This without question is the best bang for your buck for building content that stands out. Looking forward to doing more videos in the future. Lastly the turnaround time is lightning fast. I highly recommend this company

October 29, 2026
Unprompted review
Rated 1 out of 5 stars

Keeps charging my credit card after they said they would not

Did not do the work as agreed upon. I contacted them about the work that they did not complete. Matt Skelcher emailed me on May 13, 2026 saying they would process the refund in full and I will not be charged going forward. They did process the initial refund, however, they did charge me again the next month. I emailed Matt 3 times about how I was charged again and he did not respond. Unless they take my card off of their recurring payment processing, I will have to call my credit card company every month and dispute the charge. Not a good experience. Would not recommend anyone to give them your credit card information.

June 12, 2026
Unprompted review
30secondproductions.com logo

Reply from 30secondproductions.com

Hi Jacques,

Thanks for the feedback, and sorry for the frustration here.

The refund you were promised in May was processed as agreed. Separately, the monthly subscription stayed active in our billing system, which is why one further charge went through in June. Once we saw your emails we cancelled it and let the charge come back to you in full, so nothing further is owed on either side and there will be no more charges.

We should have caught that sooner and replied faster, and we've tightened our process so a refund and cancellation now happen together. If anything else ever comes through that you don't recognise, email me directly and I'll deal with it the same day.

Rated 5 out of 5 stars

Founder/CEO We found that 30 Second Explainer…

We found that 30 Second Explainer Videos use a multiple step process to assure the end product was exactly what we had envisioned. We wrote the script, even used AI and they came back with great inputs, which were based on their market experiences. Which is not our forte!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

30 Second Explainer Videos has a very quick turnaround time and the staff work with you to make sure your video is exactly as you want it. We've done several videos and have had great success!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Thank You for Service

Thank You for Service ! Always quick and Precise ! Special thanks to Mrs Weber ! Perfect Service for my Private Practice in Plastik Surgery . Thank you !

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless Social Media Integration

We gave 30 Second our social media business following a long-term search for a full-service partner. They do not disappoint. We were surprised at how quickly the team grasped the product-feature-benefits of our software and how quickly they turned around the postings. Combined with their Loomly integration the whole proces was turnkey and seamless!

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

I've used 30 sec explainer for 2…

I've used 30 sec explainer for 2 different offers. One was back in 2019 for an illustration which was great and currently for monthly social media posts. I have found 30 sec explainer to be flexible to my needs and easy to communicate with. I have an account manager for my current experience and which is very helpful.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

Spamer and Scammer

Spamer and Scammer

Website says 1000s of reviews on Trustpilot - there is 219. A legitimate business wouldn't use a gmail to SPAM there product and service. Look how many reviews are first time contributors. Stay well clear.

July 1, 2024
Unprompted review
30secondproductions.com logo

Reply from 30secondproductions.com

Thank you for sharing your concerns. We take feedback seriously and would like to address the points you've raised:

Review numbers: Our website states we have thousands of reviews overall, not specifically on Trustpilot. This includes feedback from various platforms and direct client testimonials. We'll review our wording to ensure clarity.

Email addresses: We do not use Gmail addresses for any of our official business communications. Our company uses professional, branded email addresses for all customer interactions. If you've received communications from a Gmail address claiming to be us, please report it as it's not from our organization.

First-time contributors: Many of our clients are small businesses or individuals who may not frequently leave online reviews. Their first review being for our service doesn't invalidate their experience.

Legitimacy of reviews: We assure you that all our reviews are genuine. We never engage in fake reviews or spam tactics. Our business is built on trust and integrity.

We appreciate you bringing these concerns to our attention. If you have any further questions or have encountered any suspicious activity related to our brand, please contact us through our official channels. We're committed to maintaining transparency and addressing any issues our customers may face.

Rated 5 out of 5 stars

As a client representing Hula Networks

As a client representing Hula Networks, I am thrilled to share our exceptional experience with 30 Second Explainer Videos. They have been instrumental in marketing our company's products and services in the IT network hardware industry. Their professionalism and communicative approach throughout the video-making process have been outstanding.

The videos they produced are not only high-quality and engaging but also effectively convey our marketing messages. Their quick turnaround time, efficiency, and reasonable pricing have made them a valuable partner for us.

We highly recommend 30 Second Explainer Videos to anyone looking for top-notch explainer videos. They have truly helped elevate our marketing efforts. Thank you for the fantastic work!

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

10 out of 10: Would Recommend!

From start to finish I was impressed with every member of this team! The pricing was competitive and they were able to give me a quote within minutes. Every part of the design processes was quick and transparent and we had plenty of opportunities to make edits where needed. Our entire team was impressed with how well they not only portrayed our messaging, but were able to stay consistent with our branding. We will absolutely be a returning customer.

May 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look