Their is always a live agent ready to speak with you even when the automative recorder say the office hours are closed. When agents have to call as a reminder it is never threatening rather friendly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They did part or what I asked .Had to make a second call to take care of it
Company replied
Everyone I talk to from the very beginning calling up not sure what I was doing was very professional very very helpful I'm a contractor in St Augustine Florida and I needed a quick loan and I usually... See more
Company replied
Loan Mart help me to save my company truck with a title loan they are very professional and quick to fund you. The process is easy and quick the rate is very reasonable. I highly recommend this comp... See more
Company replied
Company details
- Loan Agency
- also in
- Alternative Financial Service
- Car Finance and Loan Company
- Financial Institution
- Non-Bank Financial Service
Written by the company
LoanMart connects consumers with the cash they need, including through car title loans. Credit issues aren’t a problem! Apply in minutes, and get your cash in just hours. Contact us to see your borrowing options and full disclosures. Call toll free: 855-422-7412 or visit us online!
Contact info
15400 Sherman Way, Suite 300, 91406, Los Angeles, United States
- 855-422-7412
- customerservice@loanmart.com
- www.800loanmart.com
3.3
Average
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are respecting my finances and…
They are respecting my finances and agreeing to extend my time for a payment.
November 4, 2026
Reply from LoanMart
Thank you for taking the time to share your experience with LoanMart. We’re glad we were able to help!
Reply from LoanMart
Hi Lori, thank you so much for the awesome feedback! We’re thrilled to hear everything went smoothly and that our team took great care of you. We’re always here if you need anything else!
LoanMart presented itself as willing to…
LoanMart presented itself as willing to provide a title loan, which I understood to be a collateral-based loan secured by my vehicle. Based on that understanding, I provided extensive personal information and moved forward with the application process.
Unfortunately, my experience became very frustrating. After initially discussing a much higher loan amount, the final offer was reduced to less than 25% of the original amount. The explanation provided was vague and centered on my credit history, which was surprising because I was seeking a title loan, not a traditional unsecured personal loan. At no point did I believe I was authorizing a credit-based lending decision, nor was that clearly explained to me during the process.
The entire experience left me feeling misled and pressured after having already shared sensitive personal information. Transparency is important when consumers are providing personal and financial details. If you're considering using LoanMart, I recommend asking detailed questions upfront about credit reviews, loan qualification criteria, and how final loan amounts are determined before providing your information. Be cautious and make sure you fully understand the process before sharing sensitive personal information. What started as a promising offer ended with a dramatically reduced loan amount and a disappointing customer experience.
October 20, 2026
Unprompted review
Reply from LoanMart
Thank you for sharing your feedback. Applicable disclosures are prominently displayed on 800loanmart.com and provided throughout the application process, including obtaining the necessary authorizations electronically, in writing, or verbally, as applicable.
All applications are subject to the lender's underwriting requirements and final approval. Preliminary loan amounts and terms may change based on information verified during underwriting. Applicants are provided with applicable disclosures and an opportunity to review and understand the loan terms and conditions before proceeding.
While we cannot publicly comment on the specifics of your application, we encourage you to contact LoanMart's Compliance Department at compliance@loanmart.com so that we may review your allegations and address your concerns in detail under separate cover.
Get a loan on your car at a high price
The company as a business charges way too much interest and they are greedy. Even if they charged half of what they do, they would still be millionaires. But in a bind we pay what we have to. I got my loan when I was in a bind and only expected to have it several months. However, I’m still paying and will end up paying 2 x what I actually received. You can’t just take out 5,000. In Calif they make you take a min of 10k. This is the price we pay. As far as customer service goes, the people who answer the phones are very nice.
October 12, 2026
Reply from LoanMart
Hi Barbara, thank you for taking the time to share your experience with us. We’re thrilled to hear everything went smoothly and that our team took great care of you. Thanks again for sharing your feedback.
Your representative understood my…
Your representative understood my current situation and helping me work through it.
October 5, 2026
Reply from LoanMart
Thanks David for taking the time to leave a review. It’s great to hear the refinance process was smooth and that our team explained everything clearly. We look forward to assisting you again in the future.
Failure to Login Payments
After making payments for 4 months my baI ance is more than when I first got the loan. Also, last month I split a payment on September 16 and the agent tried to tell me I didn't pay at all and added interest. This is crooked. I am reporting you to the FTC and the Attorney General of Florida.
September 16, 2026
Unprompted review
Reply from LoanMart
Please understand that LoanMart loans are simple-interest loans, meaning interest accrues daily on the outstanding principal balance in accordance with the terms of the Loan Agreement. Accordingly, the timing and amount of payments may affect how payments are allocated between accrued interest and principal.
While we cannot discuss the specifics of your account on this public forum, please be advised that we are reviewing your concerns and will provide a response under separate cover addressing your payment history, interest accrual, and outstanding loan balance.
Literally the WORST company- they don’t…
Literally the WORST company- they don’t work with you, don’t answer you, hide information during the process, and then take your vehicle when your 17 days late AT WHICH POINT they send an incompetent tow co roll that break every peace law imaginable. It’s quite disgusting.
August 5, 2026
Reply from LoanMart
Thank you for sharing your feedback. We understand your frustration regarding the repossession of your vehicle and the concerns you have raised about communication, the availability of assistance, and the conduct of the repossession company.
As disclosed in the applicable loan agreement, vehicle-secured loans require borrowers to make payments in accordance with the agreed-upon terms. Failure to make the required payments may result in default and repossession of the vehicle, subject to applicable law. While we recognize that repossession can be a difficult experience, the timing of any repossession is governed by the terms of the loan agreement and applicable state and federal requirements.
We also take allegations concerning the conduct of third-party repossession agents seriously and expect all service providers acting on our behalf when servicing your Quill Bank Loan to conduct their activities professionally and in compliance with applicable laws and regulations.
While we cannot discuss the specific circumstances of your account or repossession in a public forum, we welcome the opportunity to review your concerns, including the communications you referenced and the alleged conduct of the repossession company. Please contact the Compliance Department at compliance@loanmart.com so that we may address your concerns.
Don't Do it!!! Go elsewhere
I took out a title loan 3yrs ago for $2500 paying my payments on time at first, got a little bit behind they came and repossess the vehicle, cost me more than $1500 to get it back, they changed me a $500 hidden fee plus $160 toll. I was only 45 days late on the loan payment. This happened three times. Each time just about $1500 and today guess what I old them!! $3700 to clear my name. If you trying to get a loan from them one peace of advice, DON'T DO IT. Go else where.
October 2, 2026
Unprompted review
Reply from LoanMart
Thank you for sharing your feedback. We understand your concerns regarding the repossession of your vehicle, the associated expenses, and the outstanding loan balance.
As disclosed in the applicable loan agreement, vehicle-secured loans require borrowers to make payments in accordance with the agreed-upon terms. Failure to make the required payments may result in default and repossession of the vehicle, subject to applicable law. Repossession may also result in additional expenses, including towing, storage, and other recovery-related costs, as permitted by the loan agreement and applicable law.
We recognize that repossession can be a difficult and costly experience. However, it is important to distinguish between the outstanding loan balance, accrued interest, and any applicable fees or expenses associated with repossession and recovery of the vehicle.
While we cannot discuss the specific details of your loan account or payment history in a public forum, we welcome the opportunity to review your concerns directly, including the fees and charges referenced in your review. We encourage you to contact our Compliance Department at compliance@loanmart.com so that we may address any outstanding questions regarding your account.
Never EVER apply to this company
Never EVER apply to this company. They are complete scam! Identity scammers!!!
September 28, 2026
Unprompted review
Reply from LoanMart
Thanks for the feedback, Stefan. Could you please reach out to us at compliance@loanmart.com (please include your name, contact info and any additional details to help catch us up on this issue), so we can properly track and look into this issue. Thanks again for sharing your feedback.
The representative went above and…
The representative went above and beyond to answer my questions.
September 23, 2026
Reply from LoanMart
Thank you for the 5 star review! We’re glad to hear the instructions were clear and that our team made the process feel friendly and helpful. Thanks again for sharing your feedback.
I was short on my payment this month
I was short on my payment this month. I went to make the rest of the payment today with my bank information. And it would not take the bank information. Customer service tells me that they can only accept debit card from me now. Not going to work for me. I am not paying you $4.99 to make a payment. You better find another way to get my money!
September 11, 2026
Reply from LoanMart
Thanks for the feedback, Laura. Could you please reach out to us at compliance@loanmart.com (please include your name, contact info and any additional details to help catch us up on this issue), so we can properly track and look into this issue. Thanks again for sharing your feedback.
Smooth Process
The process was easy to use and the people I worked with were great. This was a smooth operation.
September 3, 2026
Reply from LoanMart
Hi David, thanks so much for the review! We’re glad to hear the instructions were clear and that our team made the process feel friendly and helpful. We truly appreciate your business and look forward to serving you again.
Quick fast and easy
Quick fast and easy! All done and deposited within an hour.The agents customer service was phenomenal!
August 31, 2026
Reply from LoanMart
Thank you for taking the time to share your loan experience. We’re happy to hear the process felt easy and that everything was clearly explained. That’s exactly what we aim for. If anything comes up in the future, we’re always here to help!
Horrible company dirty
Horrible company dirty. I wish people would expose them on social media and shut them down for their dirty practices and report them to the BBB as well and seek litigation for class action lawsuits for their unethical behavior!!!!
September 1, 2026
Unprompted review
Reply from LoanMart
Thank you for taking the time to share your loan experience with LoanMart. We would like to hear more about this issue. Please contact us at compliance@loanmart.com. Thanks again for sharing your feedback.
Its a consumer trap unless you only…
Its a consumer trap unless you only need the money for a month or 2 i personally paid on the loan for 3 years and I couldnt make the payments no longer they took the car and sold and they say I still owe the amiunt of the orignal plus 50percent of the amont I borrowed you can never pay thèses people off my advise is find another way to get money
August 30, 2026
Unprompted review
Reply from LoanMart
Thank you for sharing your feedback. Because this is a public forum, we are unable to comment on the specific details of your account. We understand that financial circumstances can change and that repayment obligations, including any remaining balance following the sale of a repossessed vehicle, can be challenging.
We also note that the LoanMart Loan has no prepayment penalty and includes a Rate and Payment Reduction Program for customers who remain eligible under the terms and conditions of the program. Additionally, customers who communicate that they are experiencing financial hardship are provided information regarding any assistance or options that may be available based on their individual circumstances. This requires communication with the servicer so that the account and available options can be appropriately reviewed.
We encourage you to contact the Compliance Department at compliance@loanmart.com directly so we can discuss your account, address any questions or concerns.
Upset with representatives!
I specifically asked for no calls or emails and I was told they would stop it. However, they have not. It’s daunting to have phones calls and emails about your payment when I constantly have to tell every representative the same thing. I split my payments every two weeks that coincides with my pay schedule. Do better!
August 13, 2026
Reply from LoanMart
Thanks for the feedback, Sonia. Our apologies for any miscommunication and thank you for bringing this to our attention. For further assistance, please contact us at compliance@loanmart.com so we can fully review and respond to you.
Worst predatory loan ever!
July 31, 2026
Reply from LoanMart
We would like to hear more about this issue. Please contact us at compliance@loanmart.com. Thanks for taking the time to leave a review. We are sorry to hear that your experience with us did not live up to your expectations. Thanks again for sharing your feedback.
Costumer service
July 31, 2026
Reply from LoanMart
Thank you for the 5 star review! It’s always great to get positive feedback, and we are happy to hear you were 100% satisfied with the loan process. We’re happy to help whenever you need us again!
The customer service was excellent
July 29, 2026
Reply from LoanMart
Thanks for the feedback, Mary. We are thrilled that we were able to help with your financial needs. We’re happy to help whenever you need us again!
Reply from LoanMart
Thanks for the feedback, Carletta. We are sorry to hear that your experience with us did not live up to your expectations. If you ever have questions or need anything in the future, we’re here to help!
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