9Round Reviews 

Scammy money payment policies. I signed up for month-by-month payments (precisely so that I could quit without issues vs a 6 month contract), got injured, was physically unable to come to practice, wasn’t able to get past the robot to call them and tell them about it, forgot about it and stopped going, got charged, then was told I owe money. There was no service rendered. I wasn’t on a 6-12 months subscription that I got myself in contract with them for, it was literally month-by-month, so if I stop going they should cancel it but they worked it into the contract that they still get the money and keep charging you even if you are physically too ill to sort it out with them and put all sorts of barriers in place so you OWE them. Horrifying experience. Thank you for disorienting me with nightclub level loud music when signing the contract.

They just want your money. Highly overpriced and the Wauwatosa WI location is the size of my garage. Boxing wannabe’s who don’t allow any sparring. When I tried to cancel due to injury, they charged me anyway, then apologized, then told me I owe them money. Then they sent me to collections when I didn’t want to finish out my 6 month “contract”. Total bozos that send morning “accountability” texts and bug you as to when you’re coming in next to work out. Avoid this place and go to a Crunch Fitness or similar. Far bigger gym for far less money.

The heck is wrong with this people scamming with the refunds.

Do nor feel copnfortable, bad experience

I wish I could cancel my membership. I lost interest in 9round at the McPhillips location in Winnipeg. Amber is a scammer. Don’t sign any contracts because they won’t cancel and keep taking money from your account. She’ll text to remind you and send any owing to collections. So anyone worried about their credit score, don’t sign contract. It’s all a scam.

9Round has horrible billing practices. I cancelled my membership in June, after my monthly fee was paid in full. The cancellation was suppose to take effect in July, it did not. They billed me and now continue to bill every month because you can't cancel your membership when there's a balance due. This makes no sense. I cancelled in June AFTER my bill was paid in full. The cancellation was for July, those fees were not yet posted to my account when I cancelled, so how could there have been a balance due? Customer service is extremely rude, especially Tenesia. And honestly, maybe if customer service didn't make it a habit of hanging up on people or rudely putting them on a "hold" and then lie and say the phone cut out but immediately after I called her a name the phone magically reconnected?! Ok. Do not waste your time or money on this place.

We have wonderful trainers. Answers all our questions, positive and challenging, they are always nearby to help, motivate and challenge. Could not ask for more from these folks. Have been a member since March of 2023.

In October 2022, I signed an annual contract with 9Round after a lengthy conversation with the manager, who left the organization shortly after, regarding their cancellation policy. Based on what I was told, I decided to sign up for the 12-month plan. Unfortunately, the manager had lied about the policy. I injured myself a month into my agreement and took a three-month pause for physical therapy. I am still in ongoing physical therapy and pending possible surgery, and I can not continue with the gym going forward and have canceled my agreement. Over the last six months, I have paid over $414 for the gym, including my hiatus, and have only been able to go four times due to my injury. I have now been told I owe them another $340 to cancel the contract. 9Round is a total scam if you get injured or can't continue for any reason. Stay away from this place or agree to pay 25% more and do month to month.

I have been a member for at lease over 6 years .For me 9round have me reach certain levels and goals base on age which I had at age 40.the trainers are very motivated and work with at any indivual level as member I m enjoying my workouts 😎 for who want get back in shape then 9rounds the place for you tell Shamekiller sent you

Hello, I am writing this message, as I was a member in the Calgary - Walden Branch, they offered me a discount for a 20 pass (with 10% off), and I paid with my credit card, $357.  However, since, then I started a new job, and have not been there yet.  Yesterday, in December, I showed up, to see they closed down?  I am frustrated, as I spent $357 on a 20 pass, that I didn't even get to use once.  This is a large risk for consumers to trust in 9 rounds, knowing these stores can go out of business at any times, and possibly without any accountability from the headquarter.  I left three messages to the head quarters website and have not received any replies, obviously they are ignoring my messages and do not really care about my situation.  Any of the 9rounds location can closed at any moment, so be aware.

I requested to cancel my membership and spoke to the owner 9Round Fitness 3508 32 Ave NE #219, Calgary, AB T1Y 6J2.I had medical issues and was actually unable to attend any of the sessions provided. Its been 4 months now and the owner continue to charge me inspite of the fact that i have never attended any session at the gym. He explained that the contract is annual and it cannot be cancelled for any reason.I find it hard to understand a gym that has no exceptions yet they are dealing with human beings and not machines. I would like to make this review so that anyone planning to go to the gym and is not 100% sure of how their life may be going to be the next one year to opt for another gym option.I found the owner not understanding and even when i requested to go and see him he said i was wasting my time.It might be too late for me but i hope another customer will learn from my experience.

Working for this company- they care only about their own profits. They bully their employees, refuse to give cost of living raises or performance bonuses, their employees are unhappy, employees walk around on eggshells in hopes that they don't somehow offend the Queen, Heather Hudson, who is a passive aggressive and territorial diva. She does not know how to lead. They want their employees to wipe their asses and make money for them. That's it. Most employees hate them.

I joined the gym on Roman Road, East London. The first 2 times I turned up they were closed even though it was during their opening hours. In total out of 6 trips they were closed 3 times, apparently this was due to staff sickness but there was never any mention of this on Instagram.

Plus I never received the hand wraps or heart monitor as they hadn’t been delivered.

The gym is supposed to be about dropping in at any time that suits you but this is the opposite to what I experienced. It was a total waste of my time and money and would def NOT recommend going.

Yes, this one is on me for trusting them to be truthful and helpful when the manager told me the contract would not auto-renew. When I noticed a charge after my 6 month term, I called thinking it was an error. NOPE, I was told by the manager (the same person when signing me up said "I am going to click off auto-renew, no one wants that") suggested I read my copy of the contract because there is not a button that takes off the auto renew option. HA! Shame on them, and shame on my for trusting him!

Good workout, but not worth the lack of integrity. DONT LIE...just be honest and tell me, "Hey, if you don't want it to auto-renew, you need to cancel." AND...always read the contract (they do give you a copy).

DO NOT SIGN UP with these people. I signed up with Shad Pelleizzari. I was not given a written contract, but due to not being able to go to the workouts because of scheduling conflicts and issues with possible COVID exposure, I decided to cancel my membership in writing. I was rudely told I could not cancel and would have to pay the entire 12 months. This is not only unethical, but a public health concern. I will be reporting this further until someone listens and takes action.

After 2 years I lost my job and left here, the club is still emailing me and texting. I have been asking to stop getting emails and every time I will still get some. I also recently got text from the manager randomly, I haven’t spoken to anyone from 9round in over a year 😳. I tried to find a number to call but no luck and I don’t want to speak to the manager there (he gives me the whillies)

Thoroughly Enjoyed experience specially in Bow Branch . have to leave due to moving from there. but amazing place to workout and push yourself.

One of the worst companies ever.
I had just gotten back from Afghanistan and was looking for a gym. I took the intro class and it was pretty good. As soon as I was finished with the class the trainer asks which package I wanted. There were three she had on a chart with different prices. I said I wasn't sure I wanted to join, so she suggested I go with the month to month plan and try out a few more classes, and if I didn't like it I could just cancel. The next week I had some major medical issues come up from being in Afghanistan. I had a virus that damaged my inner ear and Vertigo , Hypertension and a few other things hit me hard. I was in Physical therapy for months learning how to walk again. I paid the month to month fee for about three months without ever going back to the gym. It was $120 a month, so after I could focus on something else other than my health, I canceled my membership in writing through e-mail. The contract states you have to cancel in writing. They still were charging me after that. I called and their happy demeanor quickly changed to defensive and rude and they said I had to come in a fill out one of their forms and pay more money to cancel. I told them I was on a month to month but they said that didn't matter. I told my credit card company to not allow them to charge any more, so they turned me over to a collection company. I had this guy called me and say he has collected 10s of millions of dollars for this company over the past decade so just pay the $800 they submitted to collections or he would damage my credit. I said I was on a month to month how are they submitting $800 and he said it was for the full term I signed up for. He said all the contracts were the same, its just you pay higher monthly fees so if you cancel before the end of the term you pay less. He said he would do me a favor and knock off a couple of hundred bucks, so I could save my credit. I told him no, I was going to take this to court. He laughed and said, 'yeah you can take this to small claim court and the judge will rule in favor of the contract you signed and you will pay the $800 anyway. In the mean time I'm turning this in to the credit bureau's." This company uses gorilla sales tactics to get you to sign a contract that is verbally misrepresented at the time and then hits you with hidden and misrepresented fees. If you don't pay, they damage your credit. The fact their collection branch tried to intimidate me into paying by leading with how many millions of dollars they've collected leads to believe this company is not about health and fitness at all. It's a bunch of degenerates that have found a way to hold you credit score hostage because they train their employees to push and misrepresent sales and they make their money in collections. Not membership. That's why their facilities have little to no infrastructure or amenities. They are not interested in keeping members but manipulating people into signing a contract that they can later use in a way that is their real profit base. The collection guy admitting that this company as stolen 10s of millions from the American people shows a pattern of contractual misrepresentation and manipulation. I'm looking into a class action lawsuit against them. If you've had a similar experience contact me.

Really loved it at the beginning. Had great trainers that knew what they were doing and built a rapport with their clients. The management randomly decided to switch around trainers from other locations and the new trainers that were hired were absolute crap. They did not know anything about Kickboxing and barely a thing about Boxing. Most just stood around and said 'You know what you are doing yeah' - No help at all in the technique of the kick or punch which is really bad for new beginners as this increases risk of injury.

Had to cancel my membership as the new trainers were rubbish and looking for another boxing gym.