Spirit Airlines Reviews 

I had high hopes for this product, but it just didn’t deliver. The quality felt cheap, and it wasn’t as described. Also, communication from customer service was lacking when I reached out with questions. It’s a real letdown when you expect more for your money.

just dancing on their grave

Spirit will wear you down when trying to deal with customer service to the point you just wanna put a fork in your eye and give up.

I want to leave a review for Spirit Airlines, as yesterday I traveled from Cancún to Houston, and the flight attendant was quite rude. At one point during the flight, we had a carry-on bag that we were going to place in the overhead compartment, and it was somewhat racial—her behavior and attitude toward my daughter, who is a minor. I don’t think what she did yesterday was right, and I believe a review should be made for this experience. I would really appreciate your help.

When i was checking in website told me that you can't check in FOR 3 WEEKS 3 weeks past I was boarding the flight and IT WAS OVER BOOKED 5 people needed to get of but that's not all when we was going to takeoff we pilots needed to abort takeoff and then finally we came to takeoff again oh and I forgot to mention the seats are horrible I went to the toilet and it was the dirtiest toilet I have ever been to spirit i know trying to make your experience better

very bad service
I booked a flight on march 25 2026
First, they chaned the departure time
Then, they cancelled the flight and they did not inform me!!! no communication, nor information
I had to book a flight with another company and the ticket was more expensive
i finally received spirit refund, but 14 euros were missing...Because of the currency rate!!
I spoke with 3 different, and very unpleasant agents, and they did not do anything to help me
they just explained that it was the currency change...
No commercial gesture, voucher, credit nor any help
I am very unhappy and will send a claim against spirit airlines

I needed assistance at the Airport and the lady. I spoke to was wonderful and easy to speak to even when she was telling me of the extra charges. That was disappointing. The fees are crazy compared to other airlines. I should’ve paid for a much better airline with the money I spent on baggage. Last time I do business with you and will be deleting my app to make sure I never make this mistake again.

My flight was cancelled at the last minute, leaving me stranded without any reasonable alternatives. I was not offered a replacement flight until four days later, which is an unacceptable delay. Additionally, no assistance was provided for accommodations during this time, nor was there any support offered to address the significant inconvenience caused.
To make matters worse, my vehicle was located at another airport three states away, creating further logistical and financial hardship due to the cancellation and lack of timely rebooking options.
Overall, the situation demonstrated a serious lack of customer care and support during what was already a stressful disruption. I would like a clear explanation of why no timely alternative or accommodation assistance was provided, and I am requesting appropriate compensation for the expenses and inconvenience caused.

This airline cancels and changes date as if nothing. And they let you know last min

I had a very frustrating experience with Spirit Airlines that completely disrupted my travel plans.

First, they changed my return flight just two days before my trip, which already caused inconvenience. Then, after I had already arrived at my destination, my return flight was suddenly canceled entirely the next day. The only alternative they offered was a new flight on May 9 — far too late to be a reasonable solution.

To make matters worse, if I wanted to return sooner, I would have had to purchase new tickets at a cost of around $1000, while Spirit was only offering me a refund of $315. This is completely unacceptable and unfair, especially considering the situation was entirely caused by the airline.

The lack of reliable service, poor communication, and inadequate compensation made this a very stressful and disappointing experience. I would not recommend Spirit Airlines based on how they handled this situation.

Don't go there if you want to be treated like a human being.

I needed to add wheelchair assistance to my reservation with Spirit Airlines, and the process was extremely frustrating. There is no way to request this directly on their website or mobile app, which is surprising for such an important service.

I tried using the chat feature and entered all my information, only to be told by an AI system that a live agent would follow up via text. After waiting about 30 minutes, an agent finally contacted me—but then asked me to repeat the same questions I had already answered.

After another delay, I was told I would need to be transferred to a different department that handles disability-related requests. At that point, I gave up.
All this just to get wheelchair assistance.

Going to my destination my flight was delayed over an hour and now going back home they e delayed my flight over an hour. How can a company repeatedly do this and not be ashamed of themselves.

This airline has to be the worst. They continue to delay flights but can’t make sure you make your connecting flight, when speaking to customer service the only options outside of the next flight in 24 hours later, they only have suggestions to make you have to spend more money, the simple solution you running connecting flights hold them it’s simple…if you can afford it don’t take spirit and definitely not a connecting flight

Title: Hidden baggage fees

Very disappointing experience with Spirit Airlines. I paid for my checked bag at check-in and assumed it covered my trip, but at the airport for my return flight, I was forced to pay again.

This was not clearly explained anywhere. It feels misleading and unfair. What looks like a cheap ticket ends up being much more expensive due to hidden fees.

I would not recommend flying with Spirit.

I am extremely frustrated with my experience dealing with Spirit Airlines’ customer service. For the past month, I have been trying to redeem a flight credit, and the process has been nothing short of exhausting and unproductive.

Despite multiple attempts to resolve this issue, I have been unable to get any meaningful assistance. Reaching a live representative is already difficult, but trying to escalate the matter to a supervisor is even worse. The process feels intentionally obstructive, with no clear path to speak with someone who has the authority to actually fix the problem.

What’s even more disappointing is the complete lack of follow-up. I have sent emails and requested callbacks, yet I have not received a single response. It gives the impression that once they have your money, customer concerns are no longer a priority.

Customer service should be about resolving issues efficiently and respectfully, but in this case, it feels like the opposite. The lack of communication, transparency, and accountability is unacceptable. A month is more than enough time to address a simple request like redeeming a flight credit.

At this point, I would not recommend Spirit Airlines to anyone who values reliable customer support or straightforward processes. This experience has been unnecessarily stressful, and it has completely eroded my trust in the company.

Spirit airline is a rip off never again I’d rather pay extra than to be ripped off DONT FLY SPIRIT

Spirit Airlines lost my bag on an international flight. I had to complain to an employee who was very helpful but didn't properly file a claim. I was also not able to file a claim on my own because they had a QR code that didn't work with external booking confirmations (I used booking.com to book this flight). My bag was returned the next day, but I had to make some purchases in the meantime. I was told by the employee that I could claim it as long as it's reasonable. I made sure it was reasonable, but because I wasn't able to use their QR code and the employee didn't file a proper claim, I was never able to get reimbursed for my purchases. They also showed no empathy for this situation that they created. Avoid Spirit. I know it's cheaper than alternatives but they will leave you out to dry.

This airline treats passengers like roaches. They cancelled our flight, lied about the reason for cancellation. Didn’t provide hotel or food accommodations and could care less about our safety or wellbeing. There are little children sleeping in a cold airport

They don’t care about customers over 1 hours on the phone with no response and over 24 hours trying to get in contact website is designed on purpose for people get unable to cancel flights