Bredband2 Reviews 

Absolutely terrible.

Called them multiple times about the wifi not working. Always the same response, reset the router, log out log in “But it looks like its working from our side” IT NEVER WORKS.

Its been absolutely crap recently and im the only person using it so its not that i have a lot of people using the home wifi.

Would not recommend at all

Faster internet thou you need to improve on your monthly costs its abit to much.

I’ve used Bredband2 for a while now and am generally very satisfied with the delivery. Stable connection, promised speeds are maintained without outages, and the pricing model feels very fair compared to competitors.
​High reliability on fiber, clear billing, and a good self-service portal.

​While the internet itself works flawlessly, support wait times during peak hours could be improved. Adding a callback option or extended evening live chat would make the experience 10/10.

It’s working good thanks

Good connectivity!!

Terrible service in terms of signal strength in areas. Customer care helpful for basic cases but Cant help with refund for lack of services, so be mindfull.

I was a Bredband2 customer for more than 6 years and had previously been satisfied with their service.
After moving, my internet did not work. I reported the problem immediately and spent around a week contacting support, following their instructions and troubleshooting, but the issue was never properly resolved.
What disappointed me most was how the case was handled afterwards. Instead of focusing on the fact that I never received a functioning service, the discussion became about blaming me for the technical issue.
Even after escalating the case to management, they still decided that I must pay 550 SEK for a service I could not use, simply because it was marked as “active” in their system.
Technical problems can happen. What matters is how a company treats its customers when they do.
After more than 6 years as a loyal customer, I expected much better. Very disappointing experience and handling of the case.

Quality of the speed is good, but the customer service is a bit slow

Det är mycket korta störningar och avbrott när man ska se TV-program och filmer, under reklamen är det inga problem men under ett program som man tittar på försvinner ju en del av handlingen/intrigen.

When I changed over to Bb2 there were no issues and seamless crossover and reliable fast Internet since .

I tried to cancel my subscription. I was told that I can do that by email. I emailed helpdesk, got no warning back that they don't read emails sent to them. What they call email, is obviously a web form on their webpage. I misunderstood that.
When I now asked them try to solve this, they say that they can do nothing and when I calmly explain to them that this will not make me want to use their sevices again, belive it or not, but customer service just hangs up.
Unpolite to say the least and UNBELIEVIBLE to call that customer service !

I have the worst, most unstable internet service possible through Bredband2.

The other people in my building (on Kungsholmen) have similarly awful experiences.

Watching streaming or playing games uninterrupted is impossible with this provider.

It doesn't matter how many times you call them, they promise to fix it but they never do. The problems have persisted since I moved in.

For your sanity, avoid Bredband2 at all costs.

I signed up with Bredband2 in July when I moved into my new house, and the service has never worked properly. I called several times asking for help, but nothing was resolved. They kept insisting everything was fine on their side. I ended up having to investigate the issue myself and send them detailed evidence pointing to a fault on their end. Eventually, I got fed up and requested cancellation. Only after that did the problem apparently get fixed.

Having signed up with another provider, I called Bredband2 at around 9 a.m. to ask them to release the line. They said they couldn’t tell me when they would do it. I specifically asked them to do it during customer service hours so I could contact my new provider and get the connection activated quickly, avoiding unnecessary downtime.

Instead, they disconnected me at midnight, leaving me without internet and unable to contact anyone until 8 a.m. the following morning. After months of poor service and having to do their troubleshooting for them, this was how they handled my departure. Absolutely appalling customer service and a complete disregard for their customers.